Security Ops Center Manager

Pensacola, Florida, United StatesPensacolaFloridaUnited StatesNorth America

Security Ops Center Manager

Location: Pensacola, FL

Must have Top Secret Security clearance

The Security Operations Center (SOC) Manager ensures exceptional service for managed services customers and helps drive employee engagement for SOC staff members. He or she will help coordinate the daily activities of SOC staff; orient, train, and mentor staff; monitor incident management queues; address client escalation issues; and interface with clients as needed. The SOC Deputy Manager is expected to be process-oriented and accountable for the overall success of the Security Operations Center.

Responsibilities also include:

• Support management SOC team consisting up to 30 watch-standers

• Communicate policies, expectations, and feedback to SOC staff

• Facilitate a high-performance team environment and employee engagement

• Provide performance feedback and corrective action to direct staff

• Lead activities of SOC staff to diagnose and resolve client problems

• Field escalated customer issues and resolve or refer to specialized experts as needed

• Guide and coordinate projects requiring scheduling

• Monitor and report the status of tickets and tasks assigned to the SOC and ensuring items are coordinated, logged, tracked, and resolved appropriately.

• Provide input on process improvements and contribute to the technology road map for the strategic plan.

• Perform metrics trend analysis and reporting; guide resultant process improvement.

• Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.

• Provide guidance and training; may guide other staff

• Evaluate and provide input regarding employee performance

• Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience

• Other duties as assigned and required.


Required Skills:

• This position requires an active Top Secret security clearance with SCI eligibility.

• Must be able to obtain DHS suitability prior to starting employment.

• Efficient delegation and task prioritization

• Ability to interview and select employees in accordance with company guidelines and EEOC commitments

Ability to coordinate and facilitate staff training

• Ability to provide feedback, coach employee performance, and effectively implement disciplinary action as needed

• Ability to manage and resolve conflicts as they arise

• Hands-on experience in the detection, response, mitigation, and/or reporting of cyber threats affecting client networks and one or more of the following:

• Experience in computer intrusion analysis and incident response

• Experience with Intrusion detection

• Computer network surveillance/monitoring

• Knowledge and understanding of network protocols, network devices, multiple operating systems, and secure architectures

• Experience in computer evidence seizure, computer forensic analysis, and data recovery

• Computer network forensics

• System log analysis

• Experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks

• Current experience with network intrusion detection and response operations (Protect, Defend, Respond and Sustain methodology)

• Current experience with cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks

• Demonstrated ability to document processes

• The ability to respond to crises objectively

• Proficiency with MS Office Applications

• Must be able to work collaboratively across agencies and physical locations

Desired Skills:

• Experience supporting DHS, Federal Civil, Intelligence and/or DoD Customers

• Computer Forensics experience

• Malware reverse engineering experience

• Experience with Risk and Opportunity management

• Scripting experience (python, perl etc…)

• Experience with process development and deployment

• Excellent writing skills

• Prior experience with data visualization products such as Analyst Notebook is desired.

• Prior experience with Splunk

• Prior experience working in one of the following highly desired:

• Security Operations Center (SOC/NOSC)

• Computer Emergency Response Team (CERT/CIRT)

• DOD/FED Cyber Intel organization

• DCIO/MCIO, with Cyber Counterintelligence focus

Desired Certifications:

• Additional technical CND response certification (CEH, GCIH, GCIA and GNFA)

• DoDI 8570.01-M IAT Level I Compliance Certification (Network+ CE, A+ CE, CCNA+ Security, SSCP)

Education & Experience

• Bachelor’s degree and eight (8) years of related experience OR a six (6) years of related experience with a Master’s degree

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.Our Core Values help us in our mission. They include:OUR CORE VALUES**Identifying the~RIGHT PEOPLE~and developing them to their full capabilities****Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customer fully engaged while becoming their trusted partner****We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence****Our mantra is “~Simple*Secure*Speed~”in delivery of innovative services and solutions**


  • Medical (90% Coverage for Employee)
  • Dental
  • Vision
  • Basic Life (100% Coverage for Employee)
  • Long Term Disability (100% Coverage for Employee)
  • Health Saving Account
  • 401K
  • Three weeks of PTO
  • 10 Paid Holidays
  • Pre-Approved Online Training

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