Marco Technologies LLC

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.<b>POSITION SUMMARY/OBJECTIVE:</b>The AV Technician II is responsible for  providing quality services and solutions to our clients while maintaining a  high level of client satisfaction. You  will routinely perform project based installations and service based repair  calls at client locations. You are responsible for design, management,  administration and integration of products, services, applications and  operating level systems code.<b>ESSENTIAL FUNCTIONS:</b>1.       Run new low voltage cable in new or  existing client buildings.2.       Terminate, test and troubleshoot low  voltage cabling.3.       Install and assemble racking equipment.4.       Install and maintain new and/or  existing AV or Video Surveillance equipment while working under the guidance  of higher level Pro AV service personnel.5.       Troubleshoot basic AV or Video  Surveillance systems and applications to identify and correct malfunctions and  other operational problems.  Escalate  issues beyond established skill set.6.       Maintain current technical knowledge  and continuously work to expand knowledge of new technology and equipment.7.       Ability to perform job duties  independently.8.       Represent Marco in a professional  manner at all times.9.       Perform all work in a safe manner  including but not limited to loading/unloading vehicles, lifting equipment,  climbing, etc. to protect yourself and your coworkers. Use good judgment and  give constant attention to the work being <a href="http://done.10" rel="noopener noreferrer nofollow ugc" target="_blank">done.</a><a href="http://done.10" rel="noopener noreferrer nofollow ugc" target="_blank">10</a>.    Maintain parts <a href="http://inventory.11" rel="noopener noreferrer nofollow ugc" target="_blank">inventory.</a><a href="http://inventory.11" rel="noopener noreferrer nofollow ugc" target="_blank">11</a>.    Accurately maintain documentation and  comply with service administrative procedures in a timely basis to include  pick tickets, collecting client signatures and time <a href="http://entry.12" rel="noopener noreferrer nofollow ugc" target="_blank">entry.</a><a href="http://entry.12" rel="noopener noreferrer nofollow ugc" target="_blank">12</a>.    Attend required company and  departmental <a href="http://meetings.13" rel="noopener noreferrer nofollow ugc" target="_blank">meetings.</a><a href="http://meetings.13" rel="noopener noreferrer nofollow ugc" target="_blank">13</a>.   Lead a crew  of up to 2 people as needed to complete assigned <a href="http://projects.14" rel="noopener noreferrer nofollow ugc" target="_blank">projects.</a><a href="http://projects.14" rel="noopener noreferrer nofollow ugc" target="_blank">14</a>.    Perform  other related duties as assigned.<h3>QUALIFICATIONS:</h3><ul><ul><li><b>EDUCATION AND EXPERIENCE</b></li><li>Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.</li><li><b>LICENSES AND CERTIFICATIONS</b></li><li>Current CTS certificate or working towards obtaining within 6 months from hire or transfer.</li><li>Power Limited Technician (PLT) License (if state required).</li><li>Valid Driver’s License, proof of personal insurance and an acceptable driving record.</li></ul></ul><h3>REQUIRED SKILLS:</h3><ul><ul><li>Proficiency  with business collaboration tools such as MS Office applications and Visio.</li><li>Communication  – Must possess strong communication skills in working with technical and  non-technical people and the ability to develop and maintain collaborative  relations among all levels of an organization.</li><li>Commitment  – See that a project or task is completed from start to finish. Demonstrate  thoroughness and commitment.</li><li>Initiative  – Must possess the ability to be a self-starter and take initiative.  Work to identify and resolve problems in a  timely manner however if you can’t resolve it yourself, use resources to find  someone who can.</li><li>Flexibility  – Adapt to changes in the work environment. Change approach or method to best fit the situation.</li><li>Team  Work – Contribute to a positive team spirit by working with others on a  combined task.  Make contributions to  the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’  views and welcome feedback.</li><li>Time  Management – Must possess the ability to prioritize several tasks and keep  them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to  meet deadlines.</li><li>Completion of online courses including Crestron 101, Toolbox and Digital Media preferred.</li><li><b>EXPECTED HOURS OF WORK:</b></li><li>Standard Marco work hours are Monday-Friday from 8:00 AM-5:00 PM</li></ul></ul><b>Benefits:</b> We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities <a href="https://653988.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=70&amp;deploy=1&amp;compid=653988&amp;h=6d5262aa43dfefb771d6&amp;customerId=16724572&amp;token=15433092" rel="noopener noreferrer nofollow ugc" target="_blank">Applicant Labor Law Posters</a>

Milwaukee

AV Technician II

Acronis

<p>Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Inside Sales Representative who is ready to join us in creating a #CyberFit future and protecting the digital world!</p>
<p>As the Cloud Inside Sales Representative, you will drive the end-to-end sales process for signing new Service Providers to resell Acronis Data Cloud services across NAM. You will foster relationships and use your exceptional influencing skills across c-level executives, partners and distributors to drive qualifying leads, develop new business and expand revenue. You will work alongside passionate and dynamic sales, marketing and enablement teams from all over the world who are dedicated to your development and success through our onboarding and ongoing training program.</p>
<p>Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.</p>
<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Attract new partners to sell Acronis services to existing customer base of the partner</li>
<li>Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport, providing technical information and explanations</li>
<li>Close new sales/accounts by answering telephone, email inquiries, verifying and entering information</li>
<li>Actively solicit for all leads and direct sales opportunities, referring leads as appropriate, and updates all sales opportunities into Salesforce </li>
<li>Daily engagement with Acronis distributors</li>
</ul>
<p><strong> WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)</strong></p>
<ul>
<li>Minimum 1-3 years of experience where end to end sales was the main activity with consistent record of selling software services; previous experience within the security space and fast-growing company highly valued</li>
<li>Knowledge of and passion for the security space with ability to build beneficial, positive  relationships with customers and partners</li>
<li>Strong closing skills and track record of success in quota-driven environment; experience and/or comfort with cold calling preferred</li>
<li>Ability to effectively articulate product’s different features and answers any questions customers might have</li>
<li>Customer-centric thinker with high level of discipline and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities</li>
<li>Business level fluency in English required to collaborate across global teams</li>
<li>Strong internal customer focus with desire to learn all aspects of the business</li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
<p><em>*Please submit your resume and application in English</em></p>
<p><strong> WHO WE ARE</strong></p>
<p>Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.</p>
<p>Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.</p>

<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>
<p> <em>#LI-CW1</em></p>

Chicago

Cloud Inside Sales Representative

Atlassian

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>To help our teams work together effectively, you will need be located in the mainland US timezones. Your future teamOur Admin Experience is comprised of people with backgrounds in building enterprise grade software. We deliver feature functionalities into Atlassian's administration portal <a href="http://admin.atlassian.com" rel="noopener noreferrer nofollow ugc" target="_blank">admin.atlassian.com</a>You are a Senior manager reporting into the head of Admin Experience team. You will manage a group of engineers at varying job levels, from new college grads to senior engineers. You will be responsible for their daily work and mentoring them as they climb up their career ladders. You will work with your design and product management counterparts to fill use case gaps, improve API footprint, and improve the user experience.<h3>What you'll do</h3><ul><ul><li>Detailed execution plans for products/features/multiple work streams</li><li>Yearly/quarterly/sprint planning, and other Agile rituals</li><li>Manage customer issues, escalations, and be involved in other customer interactions like product feedback</li><li>Manage reliability, performance and productivity metrics for team and the services owned by the team</li><li>Participate in hiring planning and other budgeting exercises</li><li>Inspire innovation and operational excellence within the team, introduce and promote best practices</li><li>Collaborate with partners to get clarity on priorities, scheduling and scope of work</li><li>Participate in technical/architectural discussions, provide direction, drive outcomes</li><li>Employee performance and growth management</li><li>Define and communicate vision and strategy to get to it</li></ul></ul><h3>Your background</h3><ul><ul><li>Bachelor's degree in Computer Science or equivalent; Master's degree in Computer Science preferred</li><li>Industry experience working as a hands-on engineering manager, managing a team of engineers</li><li>At least 12 years of industry experience as a backend or full stack engineer</li><li>At least 4 years of experience building distributed systems for a SaaS product</li><li>At least 4 years of experience with true continuous delivery to a production system</li><li>At least 4 years of Project Management driving multi-team projects</li><li>Experience leading Engineering teams for a Saas product without QA teams / Deep understanding of SaaS product quality control</li><li>Familiarity with industry-standard monitoring systems (e.g.: Splunk, DataDog, New Relic, etc.)</li><li>Passionate about mentoring engineers and helping others achieve their career goals</li></ul></ul>CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $187,500 - $287,500Zone B: $168,700 - $258,800Zone C: $155,600 - $238,700Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Mountain View South

Senior Engineering Manager, Custom Domains

Rackspace

Specializes in owning the customer relationship with a focus on growing existing customer spend and footprint, understanding customer issues and facilitating resolution, and ensuring customer retention and positive experience. Owns the client relationship for all growth and delivery for assigned customer base. Partners with customers and internal resources to address critical priorities. Develops deep relationships based on understanding customer business needs and strategy to act as a true partner for creating and servicing IT infrastructure solutions. Leverages subject matter experts to provide and support product solutions. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Solves complex problems.</li><li>Works independently, receives minimal guidance.</li><li>May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.</li><li>Acts as a resource for colleagues with less experience.</li><li>Level at which career may stabilize for many years or until retirement.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Customer Knowledge: Capitalizes on deep understanding of current customer’s organization structure, business processes, strategic objectives and challenges in order to anticipate and meet customer needs.</li><li>Relationship Management: Cultivates relationships with broad groups inside the organization (e.g., leadership team, business partners) and externally with key constituents, partners and allies (e.g., government, industry groups); provides recommendations for managing challenging relationships.</li><li>Negotiation and Influence: Persuades others by supporting ideas with logical arguments/data, recognizing what information to share and when to share it; builds support to resolve issues and achieve the most favorable outcome for the company.</li><li>Technical Knowledge of Products: Demonstrates knowledge of market segments as well as market data trends and makes recommendations accordingly.</li><li>Systems Thinking: Leads collaboration with key stakeholders and contributes subject matter expertise to develop unique solutions to complex issues.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with clients and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads sales process for all Rackspace solutions.</li><li>Seeks new opportunities within existing accounts.</li><li>Meets virtually with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.</li></ul></ul><h3>Skills</h3><ul><ul><li>Able to effectively communicate over the phone, through email, and face-to-face.</li><li>Able to communicate the same message in a different way to both technical and business-oriented people.</li><li>Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills.</li><li>Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at once.</li><li>Strong problem-solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor's Degree in Business, Sales, Marketing, or a related field required.</li><li>At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.</li></ul></ul><h3>Certifications</h3><ul><ul><li>None. </li></ul></ul><h3>Experience</h3><ul><ul><li>5 - 7 years of B2B sales and customer account management experience required.</li><li>Successful account management/IB sales experience, incorporating value/service selling in business or marketing required.</li><li>Documented success in closing revenue generating business and successful history working under a quota required.</li><li>Track record of overachievement on goals and quotas required.</li><li>Proven ability to successfully influence at all levels within an organization, particularly at the executive level required.</li><li>Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach required.</li><li>Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.</li></ul></ul><h3>Physical Demands</h3><ul><ul><li> General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head.</li><li> General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head.</li><li> General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head.</li></ul></ul><h3>Travel</h3><ul><ul><li>No travel required </li></ul></ul> <b>Are you a Racker?</b> Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.   They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.   Rackers are inherently wired to solve problems and share ideas in small, nimble teams.   As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.  Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!  <b>Why work at Rackspace Technology?</b> Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.  Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.  Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.  Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.  Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers. #LI-Remote #LI-BO1   "For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.  o   The anticipated starting pay range of California, Washington state and New York City applicants for this role is $68,800- $121,000.o   The anticipated starting pay range of Colorado applicants for this role is $59,000- $$103,730. ·       These ranges for candidates may be modified in the future. ·       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Account Representative (Remote)

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Network Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project-based installations and service-based repair calls at client locations and will occasionally assist the Managed Service group. You are responsible for management, administration and integration of products, services, applications and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture.<h3>ESSENTIAL FUNCTIONS:</h3><ul><ul><li>Installation, support and maintenance of production networks and systems to completion.</li><li>Integrate and/or consolidate servers and services between different client business units and technologies.</li><li>Integrate and maintain network services including but not limited to switching, routing, firewalls, wireless networks and network security.</li><li>Integrate and maintain high-performance groups of Windows servers for resource-intensive network applications including advanced data center solutions, virtualization and storage.</li><li>Develop and follow Marco best practices and operational procedures and create visual and written documentation.</li><li>Analyze system utilization, perform growth analysis and capacity planning and make technical/process recommendations for improving efficiency.</li><li>Provide on-call support advice and technical support to various users/clients regarding operational/applications issues.</li><li>Install new and/or upgraded software on server and client platforms.</li><li>Design archive and backup systems.  Work closely with client’s technical staff to ensure that backup and archiving designs and procedures are implemented properly .</li><li>Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems.</li><li>Stay up to date with relevant state-of-the-art technology, equipment, and/or systems  .</li><li>Function collaboratively as part of a fast-paced, client orientated team .</li><li>Maintain parts inventory .</li><li>Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry.</li><li>Plan and manage service requests independently.</li><li>Consistently maintain a revenue-to-wage ratio of 2.5 or above.</li><li>Attend required company and departmental meetings.</li><li>Perform other related duties as assigned.</li></ul></ul><h3>EDUCATION AND EXPERIENCE:</h3><ul><ul><li>Bachelor’s Degree and six years of relevant experience; or equivalent combination of education and experience.</li></ul></ul><h3>LICENSE AND CERTIFICATIONS:</h3><ul><ul><li>Current high level industry recognized certifications including one or more of the following: CCNA/Specialization, MCSE, EMC-PE, EMC-IE, CCP, VCP, BCNE, Voice Application Certifications (MSL, SRC, MAS, MBG, UCM, MCA or NPM), Voicemail Platforms, Call Recording or ATP Flex Network.</li><li>Valid Driver’s License, proof of personal insurance and an acceptable driving record.</li></ul></ul><h3>REQUIRED SKILLS:</h3><ul><ul><li>Solid understanding of routing and switching.</li><li>Proficiency with business collaboration tools such as MS Office applications and Visio.</li><li>Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.</li><li>Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it.</li><li>Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can.</li><li>Confidence - When you are assured of your own ability it shows you may need assistance for  the tough situations that can arise.</li><li>Team Work - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome.</li><li>Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines.</li><li>Enthusiasm - You need to be able to motivate yourself..</li><li>Flexibility – Adapt to changes in the work environment.  Change approach or method to best fit the situation..</li><li>Current CCNP certification and general IT knowledge of virtualization, network systems and SAN technology preferred.</li></ul></ul><b>Benefits:</b> We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities <a href="https://653988.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=70&amp;deploy=1&amp;compid=653988&amp;h=6d5262aa43dfefb771d6&amp;customerId=16724572&amp;token=15433092" rel="noopener noreferrer nofollow ugc" target="_blank">Applicant Labor Law Posters</a>

Hutchinson

Network Systems Engineer

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a Lead Azure Solution Architect that is passionate about helping customers design applications at scale.  Being an experienced Architect with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a Professional Services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across IaaS, PaaS and SaaS solutions such as networking, compute, storage, databases, security, and automation.  The qualified Azure Solution Architect will have demonstrated the ability to think strategically about business requirements, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp;amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role.  We seek team members who are self-motivated, driven, collaborative, passionate about Microsoft Azure and want to have a direct positive impact on our customers &amp; business. Strong communication skills and emotional intelligence are also needed to help develop strong team relationships. <h3>What you’ll be doing:</h3><ul><ul><li>As the Azure Cloud Architect, you will have a technical focus and are expected to understand and implement business planning </li><li>Be the technical liaison between customers and Professional Services resources </li><li>Provide tactical scope and work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed </li><li>Communicate effectively with both business and technical colleagues throughout the course of the project </li><li>Ensure that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked </li><li>Be an Azure evangelist by educating a variety of customers on the value of Azure </li><li>Help customers transition to the cloud in a high-value migration approach that leverages best of breed designs and practices delivered in an agile model </li><li>Work with customers to enable a DevOps culture and modernize operations and release strategies </li><li>Establish credibility and build impactful relationships with our customers to enable them to be cloud advocates </li><li>Participate in deep architectural discussions to build confidence and ensure customer success when building new, or migrating existing, applications, software and services on Microsoft Azure </li><li>Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers interested in Azure and to ensure our Azure teams are up to date </li></ul></ul><h3>Requirements:</h3><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English)</b></li><li>5+ years design &amp; implementation experience with distributed applications </li><li>5+ years of experience in networking, infrastructure, or database architectures </li><li>In depth understanding and professional experience with Azure services and infrastructure </li><li>"Hands on" experience with practices and services related to Automation, IaC and DevOps </li><li>Proficient in Terraform </li><li>Demonstrated knowledge of software development tools and methodologies </li><li>Presentation skills with a high degree of comfort speaking with executives, IT management, and developers </li><li>Excellent communication skills with an ability to right level conversations </li><li>Demonstrated ability to adapt to new technologies and learn quickly </li></ul></ul><h3>Nice to have:</h3><ul><ul><li>5+ years’ of experience in customer-facing software/technology or consulting </li><li>3+ years’ of experience with “on-premises to cloud” migrations or IT transformations </li><li>3+ years’ of experience architecting/operating solutions built on Azure or AWS/GCP </li><li>Technical degree; Computer Science or related </li><li>Microsoft Certified: Azure Solutions Architect Expert or DevOps Engineer Expert, or other Azure related certifications </li><li>Certified Kubernetes Administrator (CKA) </li></ul></ul>#LI-DE1#LI-MX#LI-Remote<b>- Fluent, Bi-lingual (Spanish and English)</b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and    Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Lead Cloud Architect - (Remote/MX)

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for an Azure Solution Architect that is passionate about helping customers design applications at scale.  Being an experienced Architect with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a Professional Services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across IaaS, PaaS and SaaS solutions such as networking, compute, storage, databases, security, and automation.  The qualified Azure Solution Architect will have demonstrated the ability to think strategically about business requirements, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp;amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role.  We seek team members who are self-motivated, driven, collaborative, passionate about Microsoft Azure and want to have a direct positive impact on our customers &amp; business. Strong communication skills and emotional intelligence are also needed to help develop strong team relationships. <h3>What you’ll be doing:</h3><ul><ul><li>As the Azure Cloud Architect, you will have a technical focus and are expected to understand and implement business planning </li><li>Be the technical liaison between customers and Professional Services resources </li><li>Provide tactical scope and work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed </li><li>Communicate effectively with both business and technical colleagues throughout the course of the project </li><li>Ensure that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked </li><li>Be an Azure evangelist by educating a variety of customers on the value of Azure </li><li>Help customers transition to the cloud in a high-value migration approach that leverages best of breed designs and practices delivered in an agile model </li><li>Work with customers to enable a DevOps culture and modernize operations and release strategies </li><li>Establish credibility and build impactful relationships with our customers to enable them to be cloud advocates </li><li>Participate in deep architectural discussions to build confidence and ensure customer success when building new, or migrating existing, applications, software and services on Microsoft Azure </li><li>Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers interested in Azure and to ensure our Azure teams are up to date </li></ul></ul><h3>Requirements:</h3><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English)</b></li><li>5+ years design &amp; implementation experience with distributed applications </li><li>5+ years of experience in networking, infrastructure, or database architectures </li><li>In depth understanding and professional experience with Azure services and infrastructure (AWS welcome to apply as well if interested in learning Azure).</li><li>"Hands on" experience with practices and services related to Automation, IaC and DevOps </li><li>Proficient in Terraform </li><li>Demonstrated knowledge of software development tools and methodologies </li><li>Presentation skills with a high degree of comfort speaking with executives, IT management, and developers </li><li>Excellent communication skills with an ability to right level conversations </li><li>Demonstrated ability to adapt to new technologies and learn quickly </li></ul></ul><h3>Nice to have:</h3><ul><ul><li>5+ years’ of experience in customer-facing software/technology or consulting </li><li>3+ years’ of experience with “on-premises to cloud” migrations or IT transformations </li><li>3+ years’ of experience architecting/operating solutions built on Azure or AWS/GCP </li><li>Technical degree; Computer Science or related </li><li>Microsoft Certified: Azure Solutions Architect Expert or DevOps Engineer Expert, or other Azure related certifications </li><li>Certified Kubernetes Administrator (CKA) </li></ul></ul>#LI-DE1#LI-MX#LI-Remote<b>- Fluent, Bi-lingual (Spanish and English)</b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and    Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Architect - (Remote/MX)

You will be part of a team designing, automating, and deploying services on behalf of our customers to build Azure environments. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We help build and create automation that enables our customers to save time and other resources. If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.<h3>What you'll be doing:</h3><ul><ul><li>Working with customer engineering teams on a wide variety of Azure projects (migration, containerization, transformation)</li><li>Writing infrastructure as code (Terraform) - must be proficient </li><li>Azure environment troubleshooting and setup - (AWS background welcome to apply if interested in learning Azure).</li><li>Meeting customer SLAs and managing communication in case of issues</li><li>Configuring and maintaining backup, monitoring, and alerting systems for multiple clients</li><li>Interacting with teams and customers in different time zones for ensuring 24×7 support</li><li>Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)</li><li>Participating in work sessions with clients</li><li>Completing technical documentation</li><li>Delivering quality work in agile delivery model in a team environment</li></ul></ul><h3>Qualifications &amp; Experience:</h3><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English)</b></li><li>Intermediate/Mid level experience in Azure (AWS background welcome to apply if interested in learning Azure).</li><li>Knowledgeable in networking and security</li><li>Experience managing common Azure services (Virtual Machine, Database, Storage, Virtual Network, Azure Resource Manager, etc.)</li><li>Experience with containerization technologies such as Docker and Kubernetes</li><li>Knowledgeable of configuration management frameworks such as PowerShell DSC, Puppet, Chef or Ansible</li><li>You are comfortable interacting with customers and have the ability to communicate effectively</li><li>Experience in basic administration of (MySQL, MSSQL, Postgres, Azure Cosmos, MongoDB, ElasticSearch)</li><li>Azure Certification required</li><li>Experience working in regulated environments (HIPAA, PCI, ITAR, etc)</li></ul></ul><h3>Location:</h3><ul><ul><li><b>Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li></ul></ul>#LI-DE1#LI-Remote#LI-MX<b>Must be Fluent, Bi-lingual (Spanish and English)</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Engineer II - (Remote - MX)

You will be part of a team designing, automating, and deploying services on behalf of our customers to build Azure environments. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We help build and create automation that enables our customers to save time and other resources. If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.<h3>What you'll be doing:</h3><ul><ul><li>Working with customer engineering teams on a wide variety of Azure projects (migration, containerization, transformation)</li><li>Writing infrastructure as code (Terraform) - must be proficient </li><li>Azure environment troubleshooting and setup - (AWS background welcome to apply if interested in learning Azure).</li><li>Meeting customer SLAs and managing communication in case of issues</li><li>Configuring and maintaining backup, monitoring, and alerting systems for multiple clients</li><li>Interacting with teams and customers in different time zones for ensuring 24×7 support</li><li>Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)</li><li>Participating in work sessions with clients</li><li>Completing technical documentation</li><li>Delivering quality work in agile delivery model in a team environment</li></ul></ul><h3>Qualifications &amp; Experience:</h3><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English)</b></li><li>Intermediate/Mid level experience with Azure (AWS background welcome to apply if interested in learning Azure).</li><li>Knowledgeable in networking and security</li><li>Experience managing common Azure services (Virtual Machine, Database, Storage, Virtual Network, Azure Resource Manager, etc.)</li><li>Experience with containerization technologies such as Docker and Kubernetes</li><li>Knowledgeable of configuration management frameworks such as PowerShell DSC, Puppet, Chef or Ansible</li><li>You are comfortable interacting with customers and have the ability to communicate effectively</li><li>Experience in basic administration of (MySQL, MSSQL, Postgres, Azure Cosmos, MongoDB, ElasticSearch)</li><li>Azure Certification required</li><li>Experience working in regulated environments (HIPAA, PCI, ITAR, etc)</li></ul></ul><h3>Location:</h3><ul><ul><li><b>Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li></ul></ul>#LI-DE1#LI-Remote#LI-MX<b>Must be Fluent, Bi-lingual (Spanish and English)</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure Cloud Engineer II - (Remote - MX)

As an SAP Cloud Migration Consultant, you will develop programmatic and practice protocols to implement the Migration Center of Excellence and manage large database projects. You will drive success by serving as one of several Rackspace’s key opinion leaders for SAP Migration and Performance Tuning, ensuring projects are completed according to product specifications and are properly documented, and implementation of the product satisfies the product specifications. <h3>Responsibilities: </h3><ul><ul><li>Responsible for all activities and strategies related to the administration of the databases and supported applications </li><li>Projects long-term requirements for database/application administration </li><li>Confers with customers regarding capabilities, performance, and requirements of databases and supported applications </li><li>Assigns and manages employees to various projects and directs their activities </li><li>Reviews and evaluates work and prepares performance reports </li><li>facilitate communication upward and across teams  </li><li>serve as point of contact for other departments on project status or other project information </li></ul></ul><h3>Requirements:</h3><ul><ul><li>At-least one full cycle SAP migration experience with one of the hyperscalers (AWS, Azure or GCP) or a Private Cloud </li><li>SAP on HANA Installation, configuration, sizing (one of S/4HANA, SAP Business Suite on HANA, SAP NetWeaver on HANA) </li><li>SAP Sizing using QuickSizer and HANA migration assessment and Sizing </li><li>Excellent Communication and interpersonal skills </li><li>Fluent in English and Spanish </li><li>5+ years of SAP Basis Administration Experience with all the below: </li><li>Change and Transport Management and configuration </li><li>SAP Load Balancing </li><li>SAP Installation, OS/DB Migration(Heterogenous and Homogeneous), </li><li>SAP DMO migration to SAP HANA </li><li>Expertise in Basis troubleshooting </li><li>Experience with at-least one AnyDB for SAP(Oracle, MSSQL Server, ASE Sybase, DB2) </li><li>SAP J2EE Installation and Configuration </li><li>Basic SAP Security concepts and implementations </li><li>Solution Manager Installation and Configuration </li></ul></ul><h3>Preferred:</h3><ul><ul><li>Architect Certification with one HyperScaler (AWS, Azure or GCP) </li><li>Consulting Experience as SAP Basis or Migration Consultant </li><li>Excellent understanding and implementation experience of Advanced Basis Skills - High Availability (Linux Clusters, Oracle DataGuard, HANA HA, Windows Failover Clustering); Scale up and Scaleout scenarios using HANA; SAP WebDispatcher and Load Balancer Configuration; SAP SSO Configuration using SAP SSO; SAP LaMa Installation and configuration </li><li>5+ Years SAP Migration Experience (Data Center Migration, Migration to HyperScaler Cloud, Migration planning, scheduling, S/4HANA Migration Experience) </li><li>Build Advanced SAP Architecture Documentation and SAP Migration and Technical Runbooks </li></ul></ul>#LI-Remote#LI-VM1#LI-USAFor applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. • The anticipated starting pay range of California, Washington state and New York City applicants for this role is $ 128,300 - $ 171,100• The anticipated starting pay range of Colorado applicants for this role is $ 128,300 - $ 171,100• These ranges for candidates may be modified in the future. • Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

SAP Cloud Migration Architect (Remote role in USA)

City

<p>The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the Firm and is deeply integrated into the sectors and functions.</p><p>Citi maintains two Cyber Security Fusion Centers (CSFCs) across the United States and Asia to act as its information and crisis response hub in its mission to strengthen Citi's resilience to cyber-attacks.</p><p><b>Organizational Mission:</b></p><p>As the leading global bank, Citi has a heightened responsibility to keep its customers safe. The Cybersecurity Fusion Center (CSFC) is on the front lines of that effort. The CSFC coordinates Citi’s cybersecurity organizational response to protect Citi and its customers from cyber threats.</p><p>Citi is at the forefront of Cyber Fusion in financial services and leverages a data-driven, “technology first” approach to determine, inform, respond to, and govern overall cybersecurity threats to Citi.</p><p><b>Team Mission:</b></p><p>The Governance Function within the Fusion Center is a new function that is underpinned by a comprehensive Governance Framework to measure, monitor and report Cyber Security Operational risk to internal stakeholders, appropriate supervisory groups, and regulators. This organization acts as the liaison for the CSO organization with other internal risk functions and external risk related activity.</p><p>This function regularly interfaces with Citi seniors, regulators, and supervisory groups on topics of cybersecurity, Red Team exercises, etc. One of the functions performed by this team is project management and coordination of regulatory and internal driven penetration testing (Red Team testing).</p><p>This role is for a Team Lead.  In addition to the below responsibilities, this individual will be responsible for managing a team of Purple Team Testing Coordinator(s) responsible for driving the day-to-day success of the program.  This individual is expected to act as an escalation point to CSFC leadership across all ongoing exercises and help to manage the overall book of work.  More broadly, this individual will play a pivotal role in partnering with the CSFC Governance Lead to further design and implement future state goals and objectives of the Governance Framework.</p><p><b>Responsibilities:</b></p><p>Exercise execution</p><ul><li>Coordinate Red Team confidential testing operations that emulate a threat actor (either Citi’s internal Red Team or a Red Team service provider) that attack Citi’s cyber defenses</li><li>Manage multiple teams’ efforts to assess courses of action to meet exercise testing objectives while considering potential risks to Citi when making recommendations to senior cybersecurity leadership</li><li>Coordinate testing execution, including generating project updates, summarizing decision points, and leading regular meetings with the project team, Red Team, and support personnel</li><li>Partner with Red Team to define and develop scope and objectives of the exercise</li><li>Identify and establish exercise engagement model</li><li>Partner with Citi’s Red Team validate testing scenarios and capabilities that accomplish leadership’s strategic testing goals</li><li>Coordinate technical validation and leadership review of Red Team reports detailing testing results and potential areas of improvement</li><li>Partner with problem management and project management teams to ensure Red Team observations are researched and remediated</li><li>Incorporate and review regulator testing framework updates in Citi’s Red Team procedures and standards</li><li>Maintain strategic testing roadmap, incorporating senior leadership’s testing goals to further strengthen Citi’s cybersecurity defenses</li><li>Develop and maintain relationships with Red Team service providers, including onboarding and Citi supplier maintenance tasks</li><li>Ensure Red Team testing complies with Citi’s internal policies and regulatory requirements</li></ul><p><b>Requirements:</b></p><ul><li>Project management experience</li><li>Demonstrable interest in Red Team activity management</li><li>Working knowledge of regulatory testing frameworks (CREST, C-RAF)</li><li>Cybersecurity industry experience</li></ul><p><b>Qualifications:</b></p><ul><li>10+ years of relevant experience</li><li>Certifications or willingness to earn within 12 months of joining</li><li>Working knowledge in one or more of the following areas: Advanced Persistent Threat, Third Party Risks/Threats, Cybercrime, Extremist Groups and Cyber Terrorists, Hacktivism, Distributed Denial of Service attacks, Fraud, Malware, Mobile Threats</li><li>Consistently demonstrates clear and concise written and verbal communication</li><li>Proven influencing and relationship management skills</li><li>Proven analytical skills</li></ul><p><b>Education:</b></p><ul><li>Bachelor’s degree/University degree or equivalent experience</li><li>Master’s degree preferred</li></ul><p>-------------------------------------------------</p><p><b>Job Family Group: </b></p>Technology<p>-------------------------------------------------</p><p><b>Job Family:</b></p>Information Security<p>------------------------------------------------------</p><p><b>Time Type:</b></p>Full time<p>------------------------------------------------------</p><p><b>Primary Location:</b></p>New York New York United States<p>------------------------------------------------------</p><p><b>Primary Location Salary Range:</b></p>$170,880.00 - $256,320.00<p>------------------------------------------------------</p><p>Citi is an equal opportunity and affirmative action employer.</p><p>Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p>Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <b><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a></b>.</p><p>View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law</b></a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law Supplement</b></a>.</p><p>View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO Policy Statement</b></a>.</p><p>View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Pay Transparency Posting</b></a></p>

New York

Irving

Cyber Security Fusion – Purple Team Testing Lead C14 - (SVP) - Telecommute

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Atlassian is looking for a passionate internal audit professional who will help our Atlassian Audit Team meet our goals through automation, analytics, and driving innovation. Is that you?Our Internal Audit team is looking for an IT audit manager to help us scale our operational audit program. We’re looking for someone with an eye for continuous improvement and experience utilizing data and automation to drive change. You will be part of a great team that collaborates to help improve our technology, processes, and controls. You will report to the Internal Audit Senior Manager. If you have experience managing audit services at public or large private companies and want to bring your skills to a technology company – we want you to join us.<h3>In this role, you'll get to:</h3><ul><ul><li>Manage operational technology audits from scoping to reporting.</li><li>Identify operational risks and have the opportunity to make a genuine impact by advising senior Atlassians including preparation of reports to the Board's Audit Committee and other executives.</li><li>Help our Internal Audit team to scale increasing our effectiveness through driving innovation implementing process improvements, automation, and analytics. </li><li>Contribute to annual auditing planning, utilizing your experience to identify areas of focus aligned with the company strategy.</li><li>Work as part of our advisory programs to guide Atlassians on process improvements, risk mitigation, control enhancements, and audit matters.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>6+ years of experience working for a public multinational company or a public accounting/consulting firm with public multinational clients.</li><li>An understanding of internal audit processes, work products, and trends including automation and data analytics capabilities. </li><li>Experience carrying out and leading teams on technical internal audit reviews with experience across a broad range of technology risk areas (e.g. IT controls, security, cloud infrastructure, etc).</li><li>Great collaboration skills, comfortable and able to engage with all levels of management, in-person and remote, especially in a multinational organization.</li><li>The autonomy to progress audit reviews in a hybrid remote and office environment.</li><li>Alignment with <a href="https://www.atlassian.com/company/values" rel="noopener noreferrer nofollow ugc" target="_blank">Atlassian's values</a>, an enthusiastic and proactive nature, able to chart your own course and work on problems for which there may be no clear solution.</li></ul></ul><h3>More about you:</h3><ul><ul><li>You are not phased by complex topics and changing direction.</li><li>You are someone who excels in a fun and dynamic team, with plenty of opportunities to learn and develop.</li></ul></ul><h3>It's great, but not required, that you have:</h3><ul><ul><li>A degree focused on information technology, security, or related fields.</li><li>CISA, CIA, CPA, CFE, CISSP, PMP, or related certifications/training.</li><li>Experience using Atlassian products (Jira, Confluence, Trello).</li><li>Competency in languages used for data analysis (SQL, Python) and working knowledge of tools such as Databricks.</li></ul></ul><b>More about our team:</b>You'll be joining our growing Internal Audit team, located across the globe. We're constantly growing, learning, adapting, and trying new things. We’re focused on how we can innovate and improve our ways of working, especially through the use of Atlassian’s awesome suite of teamwork products! We love to be social, even as a distributed team! And you might be a perfect fit!<b>Compensation:</b>At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $120,100 - $184,000Zone B: $108,000 - $165,600Zone C: $99,600 - $152,800Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

San Francisco

Internal Audit Manager

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Your future teamThe Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.We're hiring a Sr. Strategic Engagement Manager to own and orchestrate Atlassian services engagements with clients that have purchased Advisory Services from Atlassian. You will report to a manager in the Strategic Engagement Management part of the Advisory Services organization. Sr. Strategic Engagement Managers (SEMs) are experienced relationship managers responsible for building a positive relationship with clients. They help orchestrate important activities that set new customers up for success as they build and deliver amazing value using Atlassian products.You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Strategic Engagement Managers aim to help enterprise customers get the most of their Atlassian investment.<h3>What you'll do</h3><ul><ul><li>Own the Atlassian Advisory Services relationship with some of our largest customers, helping the unlock the potential of their teams</li><li>Manage client expectations, engagement health, and ensure successful completion of delivery work with the customer</li><li>Orchestrate assigned Atlassian teammates for your client engagements</li><li>Collaborate with Atlassian Enterprise Solution Strategists, Enterprise Technical Architects, and other internal and external Partner teams to support the client</li><li>Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals</li><li>Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers</li><li>Help identify and promote opportunities for service and tool expansion within a client organization</li><li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li></ul></ul><h3>Your background</h3><ul><ul><li>10+ years of experience within SaaS companies</li><li>2+ years of Enterprise customer-facing roles</li><li>Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously</li><li>Customer discovery/interview skills</li><li>Experience identifying and explaining themes from customer data</li><li>Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams</li><li>Experience helping an organization adopt an Atlassian product or similar product</li><li>Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting</li></ul></ul><h3>It's great if you have, but not required:</h3><ul><ul><li>Foundational technical skills and familiarity with Atlassian solutions</li></ul></ul>Zone A: $135,000 - $207,000Zone B: $121,500 - $186,300Zone C: $112,000 - $171,900<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Austin

Senior Strategic Engagement Manager

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Your future teamThe Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.We're hiring a Strategic Engagement Manager, Specialist to own and orchestrate Atlassian services engagements with clients that have purchased Advisory Services from Atlassian. You will report to a manager in the Strategic Engagement Management part of the Advisory Services organization. Strategic Engagement Managers, Specialists (SEMs) are experienced relationship managers responsible for building a positive relationship with clients. They help orchestrate important activities that set new customers up for success as they build and deliver amazing value using Atlassian products.You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Strategic Engagement Managers aim to help enterprise customers get the most of their Atlassian investment.<h3>What you'll do</h3><ul><ul><li>Own the Atlassian Advisory Services relationship with some of our largest customers, helping the unlock the potential of their teams</li><li>Manage client expectations, engagement health, and ensure successful completion of delivery work with the customer</li><li>Orchestrate assigned Atlassian teammates for your client engagements</li><li>Collaborate with Atlassian Enterprise Solution Strategists, Enterprise Technical Architects, and other internal and external Partner teams to support the client</li><li>Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals</li><li>Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers</li><li>Help identify and promote opportunities for service and tool expansion within a client organization</li><li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li></ul></ul><h3>Your background</h3><ul><ul><li>5+ years of experience within SaaS companies</li><li>2+ years of Enterprise customer-facing roles</li><li>Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously</li><li>Customer discovery/interview skills</li><li>Experience identifying and explaining themes from customer data</li><li>Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams</li><li>Experience helping an organization adopt an Atlassian product or similar product</li><li>Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting</li></ul></ul><h3>It's great if you have, but not required:</h3><ul><ul><li>Foundational technical skills and familiarity with Atlassian solutions</li></ul></ul>Zone A: $94,400 - $144,900Zone B: $85,000 - $130,400Zone C: $78,400 - $120,300<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Strategic Engagement Manager, Specialist

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Your future team:The cloud platform team is redefining how hundreds of thousands of companies get their work done. At the core of that transformation is data. We are strengthening our data story across our suite of cloud products with a fresh focus on how we securely store and exchange customer data.The Data team at Atlassian builds platforms and services crafted to serve internal and external customers, ensuring that data can be easily and securely produced, exchanged, and stored. We give easy, federated, secure access to all data across Atlassian, so we can scalably deliver ML and insights to millions of users.We are looking for a strong Senior Product Manager to join our team. In this role, you will be responsible for planning and delivering data engineering work for our internal product teams that emit data into our data lake to be used by Atlassian Analytics.<h3>You'll focus on:</h3><ul><ul><li>Modeling and delivering a wide variety of heterogenous product data into our data lake</li><li>Landing stateful product data into our data lake</li><li>Defining and influencing how the use of data in our data lake is governed</li><li>Transforming and landing data to Atlassian Analytics for our end customers</li><li>Working with Atlassian Analytics to support the product launch and subsequent phases of delivery</li><li>Ensuring that our internal platform delivery aligns with our public, customer-facing roadmap</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>Several years of product management and/or data science experience, ideally at a fast-growing software company</li><li>Familiarity with enterprise data engineering capabilities, e.g., pipelines, data and analytical modeling, data quality frameworks and the tech that enables them</li><li>Deep analytical experience and a passion for data, combined with a systems-thinking approach</li><li>Experience prioritising opportunities, defining features, and launching capabilities that meet the needs of our customers and the business</li><li>Ability to paint a compelling vision and set goals to inspire your teams and partners</li><li>Strong track record of building relationships and influencing at all levels of the organisation</li></ul></ul><h3>It's great, but not required if you have:</h3><ul><ul><li>7+ years in a Product Manager role in B2B Enterprise software</li><li>Experience with established data engineering concepts and tools such as Databricks, Spark, elastic search indices, and/or data mesh frameworks.</li><li>Experience driving unified data schemas across many cloud products and microservices</li><li>BE/BS/BA with an emphasis in technology, data engineering, or data science</li></ul></ul>CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $150,000 - $230,000Zone B: $135,000 - $207,000Zone C: $124,500 - $190,900Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Product Manager, Data Engineering

Provides support to the Customer Success Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Customer Success Managers the Customer Success Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Customer Success group. Customer Success Associates ensure fast response to inbound customer requests, drive efficiency in Customer Success tasks and processes, delivering a fanatical support experience. Customer Success Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.<h3>Key Responsibilities</h3><ul><ul><li>Monitor inbound customer ticket requests and route appropriately.</li><li>Respond directly to customer information requests for specific task responsibilities.</li><li>Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt.</li><li>Proactively take ownership and work tickets.</li><li>Identify common/recurring operational issues in support queues and support customer to resolution.</li><li>Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change.</li><li>Escalates support requests (phone/ticket) according to escalation procedures.</li><li>Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales.</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Utilizing business knowledge, networks and commercial acumen to see tickets through to completion.</li><li>Ticket workload completed.</li><li>Customer satisfaction. Based on NPS Ticket score.</li><li>Performance accuracy measures.</li><li>Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores.</li><li>Engagement of every customer within their customer base.</li><li>Ticket and workload management.</li></ul></ul><h3>Knowledge &amp; Experience</h3><ul><ul><li>Tenacious problem solver: will own issues until full resolution.</li><li>Excellent communication skills, both written and verbal with great attention to detail.</li><li>Strong rapport and relationship building skills with both internal departments and external customers.</li><li>Strong level of business awareness and commercial acumen with solid understanding of financial terminology.</li><li>Strong organizational, time management and prioritization skills.</li><li>Able to take a creative approach to situations and problem solving.</li><li>Experience in a Customer Success / Account Management role is a plus. </li><li>Experience in the IT industry or a good understanding of Internet Technologies is a plus. </li><li>Understanding of IT industry working practices / methodologies - ITIL foundation certification is desirable. </li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor's degree in IT relates fields or Business Administration. </li></ul></ul><ul><ul><li>Work mode: Hybrid, if located in Mexico City will go to the office some days of the week.</li><li>Job Location: Rackspace Technology hires in the following states of the Mexican Republic: Mexico City, the State of Mexico, Nuevo Leon, Jalisco, Queretaro, Puebla, and Aguascalientes.</li><li>#LI-JR1</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Success Associate I

<b>Vice President, Sales Operations </b>The Vice President of Sales Operations provides strategic and operational direction in the areas of sales and marketing, to the business unit to maximize sales revenues and meet BU objectives. Enables high quality operations to run effectively, efficiently and in full alignment with business unit &amp; functional strategies and objectives. Serves as a key collaboration source between sales and finance, marketing, account management, legal, Product, HR, &amp; IT. Shares responsibility for sales support functions. Ensures that sales goals and forecasts are consistent with the long-range company strategic objectives and achieved on monthly, quarterly, and annual timeframe.Careel Level SummaryEstablishes overall direction and strategic initiatives for the Sales Operations function. Influences sales strategy as a member of the Sales leadership team. Leads by example through direct and indirect reporting lines.  Is highly collaborative with the ability to challenge the status quo and inspire team to surpass expectations.<h3>Key Responsibilities </h3><ul><ul><li>Provides strategic and operational direction to maximize sales bookings and meet business unit objectives. Able and willing to operate at both a strategic and detailed or tactical level to ensure the proper use and level of financial and human resources are aligned. </li><li>Proactively seeks feedback from sales leadership and acts with a high sense of urgency and focus to enhance seller productivity, company revenue and profit </li><li>High level of energy, executive presence, and influence required to lead peers across the organization.</li><li>Responsible for attracting, developing, retaining, &amp; engaging a team of world class operations leaders’ necessary to enable the strategy and plan of the sales &amp; marketing teams. </li><li><b>Business Management:</b> (finance &amp; marketing dependency &amp; collaboration) </li><li>Reporting, analytics, and analysis for bookings management including: </li><li>a. forecasting, </li><li>b. demand/lead generation, </li><li>c. pipeline and</li><li>d. post sales process effectiveness </li><li>Process creation &amp; facilitation for driving weekly/monthly/quarterly business management rhythm for bookings management including: </li><li>a. forecasting, </li><li>b. demand generation, </li><li>c. pipeline, and </li><li>d. post sales process effectiveness </li><li>Design and co-lead quarterly sales business reviews with inside and outside sales teams and cross functional leadership</li><li>Scorecard design and facilitate management including activity tracking </li><li>Insight development leading to action – This is a key element of the business management aspect of the role – What are the “so what’s?” of the data that lead to changes that optimize sales results? </li><li>Develop and maintain key sales metrics – KPIs, activity, productivity vs. benchmarks </li><li>Co-develop and maintain key sales activity, productivity metrics vs. key benchmarks </li><li>Analyze root cause for missing key metrics and KPIs and offer suggestions to improve </li><li><b>Sales Effectiveness:</b> (finance &amp; legal dependency &amp; collaboration) </li><li>Comprehensive sales productivity development via methodology adoption management including selection, training, mentorship, community management, etc. </li><li>Deal coaching &amp; large deal management process – lead the sales manager, vs. being led </li><li>Commercial terms &amp; proposal support </li><li>Pricing support </li><li><b>Sales Strategy:</b> (finance &amp; marketing dependency &amp; collaboration) </li><li>Assist the BU in Customer segmentation &amp; propensity to buy design </li><li>Assist the BU in sales model, territory design &amp; optimization </li><li>Assist the BU in Resource distribution </li><li>Assist the BU in Sales program design &amp; management </li><li>Manage Rules of Engagement (ROE) development &amp; dispute resolution across BUs </li></ul></ul><h3>Knowledge</h3><ul><ul><li>Excellent management skills with the ability to effectively direct sales and field operations in order to maximize revenues and profits. </li><li>Deep knowledge of sales principles and practices. </li><li>Superb time management, communication, decision-making, interpersonal, presentation, and organizational skills. </li><li>Proven ability to develop, lead, and motivate high performing teams and inspire team confidence and respect: mentoring, coaching, collaborating, providing clear expectations, training, guidance, career growth opportunities, and conflict resolution.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree required, preferably in Finance, Business or a related field. </li><li>High school diploma or equivalent required</li></ul></ul><h3>Experience</h3><ul><ul><li>15 - 20 years of progressively responsible experience in Sales Operations, Business Operations and/or sales, including a minimum of 5 years of experience setting strategy and direction for sales organizations</li><li>Deep knowledge of sales principles and practices.</li><li>Proven ability to develop, lead, and motivate high performing teams and inspire team confidence and respect: mentoring, coaching, collaborating, providing clear expectations, training, guidance, career growth opportunities, and conflict resolution.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.Rackers are inherently wired to solve problems and share ideas in small, nimble teams.As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family!Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.Pay TransparencyFor applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The anticipated starting pay range of California, Washington state and New York City applicants for this role is $213,000– $334,400The anticipated starting pay range of Colorado applicants for this role is $213,000– $334,400. These ranges for candidates may be modified in the future. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-DNI<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Vice President, Sales Operations

Rackspace is looking for a global leader to build and grow the newly created Google Cloud Business group to 300M+ in next 3 years. This is a leadership role reporting to the Corporate VP of Platform and Application Services. GCP Practice leader would be responsible for managing the Google Services business globally. The primary function of this role is to run a profitable google cloud business with Sales, partnership, and Solutioning. Partnering with field sales team growing Google services globally. Google Cloud Services business includes primary Google Cloud consulting, implementation, and managed services business. This role will also work closely with GCP team in developing business plan with them and achieve the agreed joint targets.<h3>Key Responsibilities:</h3><ul><ul><li>Leadership: Practice leader for  Global GCP Services with responsibility for revenue, margin and growth targets</li><li>Strategy: Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.</li><li>Sales: Responsible for growing the GCP services globally working with Filed Sales and Go To market team.</li><li>Sales: Lead Solution and partner led sales with existing and new customers.</li><li>Pre-Sales- Actively participate in presales activities, deal reviews for the GCP services business.</li><li>Solutioning: Lea differentiated offering creation for customers helping them achieve their business objectives.</li><li>Partner: Clearly define the 3-year business plan with GCP and achieve yearly targets.</li><li>Partner- Partner with GCP in creating strategic initiatives that would help the growth of business.</li><li>Partner: Establish one of the top consulting and professional services for GCP</li><li>Partner- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers</li><li>Partner: Create pipeline along with GCP and win new logos.</li><li>Operational Excellence: Forecast accurately revenue, margin, for GCP services business.</li><li>Operational Excellence: Represent business in front of Senior Leaders and customers.</li><li>Cross-organizational agility, communication, and leadership.</li><li>Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise</li></ul></ul><h3>Skills:</h3><ul><ul><li>Seasoned business leader with strong experience in growing cloud Services business for Hyperscalers or leading Consulting/SI organizations of 150M+</li><li>Strong understanding of technology and standard practices around architecting and   developing professional services engagements.</li><li>In depth knowledge of GCP offerings and services to build and deliver services around them.</li><li>Experience of building large cloud services business with one of the three Hyperscalers (GCP, AWS or Microsoft)</li><li>Proven leader in developing, marketing, and selling technology-based cloud services business.</li><li>Strong experience of leading customer discussions and winning deals based on solution strength.</li><li>Strategic thinker who can plan and build long range plans and execute it.</li><li>Thorough knowledge of all areas of business operation including strategic and operational    planning.</li><li>Ability to lead teams of technical sales, consultants, and alliance managers.</li><li>Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.</li><li>Excellent time management, communication both oral and written, decision-making, presentation, human relations, and organizational skills.</li><li>Must be a strong presenter to technical and business audiences.</li><li>Attention to detail in all areas of the work.</li></ul></ul><h3>Education:</h3><ul><ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or a related field required.</li><li>Advanced degree preferred.</li><li>High school diploma or equivalent required.</li></ul></ul><h3>Experience:</h3><ul><ul><li>15+ years’ experience building, and leading Cloud services business</li><li>10+ years architecting partnership and strategic initiatives with one of the three hyperscaler.</li><li>10 + years of experience in growing and achieving revenue targets</li></ul></ul><h3>Travel Time:</h3><ul><ul><li>Ability to travel up to 25-50% as needed.</li></ul></ul><h3>Location</h3><ul><ul><li>This is a virtual role</li><li>The candidate needs to be based in US  </li></ul></ul>#LI-VM1#LI-Remote#LI-USALI-VM1For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. • The anticipated starting pay range of California, Washington state and New York City applicants for this role is $ 128,300 - $ 171,100• The anticipated starting pay range of Colorado applicants for this role is  $ 128,300 - $ 171,100• These ranges for candidates may be modified in the future. • Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Director – Google Cloud Practice - Global (Remote role in USA)

Drives the full sales cycle to both win and grow share of wallet in strategic accounts for Rackspace. Generates own opportunity for creating and nurturing relationships with Amazon Account Executives, and Partners Sales Managers, along with Rackspace Product Account Executives and Regional Vice Presidents to work on generating Product-led pipeline. Engage in solution-based selling with customers looking for sales/service/marketing solutions. Proficient level understanding of consulting and professional services. Acts independently with experience and appreciation for professional services to understand the technology platform. Architect high-level solutions as part of assembling an overall estimated cost of services for implementation. Acts as a technical expert within the organization to contribute to the development of technical presentations and product strategy. Navigates and manages a 6 - 24 month sales cycle to keep Rackspace focused on winning and growing the business relationship in a sustainable manner. Lives and demonstrates Rackspace’s core values in the sales arena. <ul><ul><li>Acts independently,  operates as the CEO of your geographical coverage driving bookings and revenue results </li><li>May provide direction and/or informal leadership in the activities of others. </li><li>Leads others to solve issues of diverse scope where analysis requires an understanding of current business trends. </li><li>Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. Uses independent judgment to determine methods, techniques and evaluation criteria for obtaining resolution of issues.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li><b>Strategic Agility</b> </li><li>Demonstrates intellectual dexterity t </li><li>Quickly pivot thinking and solutions based on new information. Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution. </li><li>Drive for Results </li><li>Drives high performance with unwavering commitment. Passionately persists in the face of adversity and change. Tracks progress and holds self and others accountable for results. Comfortably shifts short-term strategies when necessary in order to accomplish long-term objectives. </li><li><b>Relationship Building and Management</b> </li><li>Recognizes and responds effectively to the impact of their behavior on others. Uses this understanding to pursue and build authentic relationships with Rackers and customers. Creates an environment of trust enabling others to be open and vulnerable. </li><li><b>Growth Orientation</b> </li><li>Exhibits a growth mindset that quickly shifts ways of thinking and operating. Maintains strong self-awareness of capabilities and impacts on others. Is a passionate advocate for their own and acts as a catalyst for change. </li><li><b>Communication</b> </li><li>Articulates the Onica by Rackspace story focusing on our value proposition through the lens of customers and the marketplace. Inspires action by conveying a compelling vision and purpose in meaningful messages. Actively listens and takes care to provide the right people the right information at the right time. </li><li><b>Collaboration</b> </li><li>Focuse on wider business priorities when solving, planning and implementing in order to optimize our collective results. Demonstrates care and wider accountability for others’ success. Displays vulnerable decision making and accepts influence of others for optimal business outcomes. </li><li><b>Business Acumen</b> </li><li>Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives. Is knowledgeable in current and future practices, trends, technology and information affecting the organization. Knows the competition and is aware of how strategies and tactics work in the industry/marketplace. </li><li><b>Consulting</b> </li><li>Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem. Engages customers in identifying issues, options and desired outcomes, while keeping the customer’s best interests in mind. Acquires a keen perspective on the customer’s business and operational needs. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new customer needs. </li><li><b>Influencing</b> </li><li>Exhibits the ability to persuade or convince others to support an idea, recommendation or direction. </li><li>Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organization’s strategic goals and objectives. </li><li>Motivation (Self-Starter) </li><li>Actively seeks and identifies opportunities to contribute to and achieve goals. Maintains a sense of purpose, value, and ownership of their work and does so independently with little to no direction. </li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Responsible for full sales cycle from lead to close. </li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them. </li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base. </li><li>In partnership with regional sales manager, finalize named prospect list, providing input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy. </li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays. </li><li>Lead sales process for all Rackspace solutions, particularly large, complex, multi-cloud pursuits requiring cross-functional collaboration. </li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities. </li><li>Engage potential client to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework. </li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process. </li><li>Lead efforts to create proposals for solutions to prove value add. Provides customers with Onica by Rackspace solution product offering based on facts and an understanding of their current/future business needs and objectives. </li><li>Develops and nurtures relationships with key stakeholders to drive decisions that result in the close of the sale. </li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals. </li><li>Recognized as an expert within Onica Rackspace. </li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business </li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams. </li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures. </li><li>Utilizes business relationships to drive new opportunities. </li><li>Architect high-level solutions as part of assembling an overall estimate cost of services for implementation. </li><li>Hunter and Farmer role - acquires new customers and grows share of wallet in won customer base. </li><li>Medium to large Enterprise segment customers. </li><li>Customer-centric mindset, with the ability to interface with support team daily. </li><li>Sells to high-level, majority of interactions with C-suite management. </li><li>Applies ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations. </li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business. </li><li>Develops and delivers innovative strategies that benefit customers and/or clients. </li><li>Leads major business projects which impact a region or entire function. </li><li>Contributes to the development of annual organizational objectives/priorities. </li><li>Identifies and resolves unique situations of substantial significance in the field of expertise or knowledge. </li><li>Solves complex problems and takes a broad perspective to identify innovative solutions. </li><li>Completes strategic work, using learning and creativity to resolve new situations. </li><li>Actions are guided by policies, resource requirements, budgets, and the area business plan. </li><li>Recognized as an expert within Rackspace. </li><li>Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices. </li><li>Networks with key internal and external contacts, developing strong relationships outside of the specialty field. </li><li>Meets or exceeds sales &amp; pipeline targets. </li><li>Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales. </li><li>Ensures all relevant data and reporting into CRM in a timely fashion. </li><li>Shares knowledge with stakeholders in strategic pursuit, support, and sales organization. </li><li>Influences the sales process through leadership consultation and real-world examples.</li></ul></ul><h3>Education/Requirements </h3><ul><ul><li>Bachelor’s degree in Sales, Marketing, Business, or a related field required. </li><li>High school diploma required </li><li>Requires 12+ years of successful B2B sales experience, including a minimum of 10 years in Hosting, Cloud Computing (SaaS, PaaS, IaaS), Services, Apps, and/or Security experience. </li><li>Prefer successful account management sales experience, incorporating value/service selling in business or marketing experience. </li><li>Ideally 4+ years of experience in the Amazon AWS ecosystem either in Sales, Pre-Sales or Service Delivery </li><li>Lives in the market, expected to be out of home office with customers 60 - 80% traveling.</li><li>Requires in-depth expertise and/or breadth of knowledge of own job family and of other job families within the job function. </li><li>Able to anticipate business and industry issues and recommend new and innovative approaches to respond. </li><li>Architect high-level solutions as part of assembling an overall estimated cost of services for implementation. </li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers. #LI-MJ1, #LI-Hybrid<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS Client Executive - ONICA - Southeast

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Do you love being the driver in assessing crucial customer challenges and themes, taking ownership to educate and influence internal and external teams, and lead towards resolution and thrilled customers? If so, then we have been looking for you!We view our Escalation Manager role as a critical customer champion within our team. Internally, we need someone to work with our Support Leadership, Product Management, and Development teams to ensure that our customer voice is heard. Externally, this role will work with key strategic customers and partner experts, to coordinate and drive the resolution of critical issues.Transparency in line with our Values (Open Company, No BS) is key and is achieved by providing timely and accurate updates to customers and Atlassian leadership regarding active critical issues, as well as meaningful details on the status of the customer relationship with senior management.<h3>Key functions of this opportunity include:</h3><ul><ul><li>Orchestrate Customer TeamworkMake a differenceCommunicate at the right level</li><li>By leading communication efforts on high-impact customer issues and concerns. Prioritize, coordinate and spark follow-up actions within the Atlassian team. Demonstrate ownership through regular meeting cadence &amp; communications with internal and customer contacts, managing customer expectations on status and timelines.</li><li>By educating our organization by sharing customer feedback and trends. Promote collaboration across our Support, Product and Engineering teams to achieve real outcomes! Emphasize the priority and urgency of issues into the product teams for key fixes. Promote the right outcome through resolving our customer's critical situations via effective partnership within all facets of Atlassian and elsewhere as the need arises. Develop and maintain a prioritized Issue List and Action Plan to handle concerns and drive resolution across multiple teams, including executive engagement as required. Share insight and reporting on all blocking issues, evaluating escalation performance metrics. Educate and promote standard methodologies for demonstrating Enterprise Support with customers and Partners. Help shape and improve our support services and product capabilities.</li><li>By owning the responsibility for messaging, follow-up, and outcomes to our biggest influencers within Atlassian. Assess &amp; evaluate how critical a situation is, seek to understand business impacts of critical problems, and report back on the current status of those issues. Develop and communicate periodic reports on status of escalations and next steps.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>Empathy for our customers demonstrated through years of strong communication skills development</li><li>Understand when, how, and most importantly <b>why</b>, when setting expectations with our customers and team</li><li>Kindness and integrity towards your peers, with a passion and proven history of learning and sharing knowledge</li><li>Deep curiosity and commitment to seek out and resolve problems, share root cause analysis to our customers and Atlassians and strategize on preventing similar problems in the future</li><li>6+ years of experience in forward facing support, software services, and/or system administration roles where customer effort and satisfaction are a priority</li><li>3+ years managing Enterprise level escalations</li><li>Strong negotiation and objection handling skills</li><li>Deep familiarity with various technologies such as Microservices, Databases, AWS (EC2, RDS, S3), and the ability to work with observability data inside platforms such as Splunk &amp; SignalFX</li></ul></ul><h3>It's excellent, but not required, if you have:</h3><ul><ul><li>Experience working with Atlassian products such as Jira and Confluence.</li></ul></ul>CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $120,700 - $185,200Zone B: $108,600 - $166,700Zone C: $100,200 - $153,700Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Escalation Manager, Migrations

Apply to undefined Cyber Security Jobs in North America in companies remotely and near you. New undefined Cyber Security Jobs in North America added daily.

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Escalation Manager, Migrations at Atlassian	Remote Full Time Manager

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