Rackspace

Position: Global Head- Cloud Managed Services Location: Gurgaon/ Hyderabad Job Profile Summary Rackspace a leader in Cloud Computing is looking for a talented leader based out of its Gurugram/Bengaluru office. This is a leadership role reporting to the Corporate VP of Platform and Application Services- Public Cloud. Global Head Enterprise Managed Services leader would be responsible for managing the Enterprise Managed Services Business Globally for Rackspace Public Cloud. This is an extremely critical role with the responsibility of building Cloud Managed Services Business for Enterprise customers – grounds up. The primary function of this role is to build and run a profitable managed business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team building and growing the managed services business across the Globe. Enterprise Managed Services business includes Cloud Managed Services for enterprise customers in both Shared and Dedicated Services models.  Key Responsibilities ·        Build a Cloud Managed Services Business Unit for Rackspace’s global enterprise customers and grow the business.·        P&amp;L leader for Managed Services with responsibility for revenue, margin, and utilization targets.·        Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.·        Sales: Responsible for growing the Cloud Managed services in America working with Filed Sales and Go To market team.·        Sales: Lead Solution and advisory led sales with existing and new customers.·        Pre-Sales- Actively participate in presales activities, deal reviews for the Cloud Managed services business.·        Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives.·        Delivery: Responsible for delivering large and complex Managed services engagements across the Globe.·        Delivery: Responsible for delivering engagements successfully with high customer satisfaction.·        Delivery – Building Delivery Excellence function and delivering engagements within defined SLA’s.·        Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.·        Partner: Establish one of the Cloud Managed services partners for our Hyper Scaler Partners.·        Partner- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers·        Team Management – As a manager of manger lead a large team of L1, L2, L3 and Delivery Managers across the region.·        Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background.·        Operational Excellence: Maintain a healthy utilization for the team.·        Operational Excellence: Forecast accurately revenue, margin, utilization for business·        Operational Excellence: Represent business in front of Senior Leaders and customers.·        Cross-organizational agility, communication, and leadership.·        Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.·        Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise Skills Required ·        Seasoned P&amp;L leader with strong experience in building Managed Services business for Hyperscale’s or leading Consulting/SI organizations of 150M+·        Experience of managing large Shared and dedicated Infra and Apps Services support business.·        Strong understandingoftechnologyandstandardpracticesaroundITIL, Service Delivery, Shared services.·        Strong understanding of services business including commercial models, SLA’s.·        In depth knowledge of Hyperscaler /Cloud offerings and services to build and deliver services around them.·        Strong experience of leading customer discussions and winning deals based on solution strength.·        Strong delivery experience of successfully delivering large managed services engagements with Global Delivery model.·        Strategic thinker who can plan and build long range plans.·        Thoroughknowledgeofallareasofbusinessoperationincludingstrategicandoperational    planning.·        Ability to lead teams of support professionals and delivery managers.·        Provenleadershipandmotivationalskillswithapassionforexcellenceandaconstantdesiretoinnovate andimprove.·        Excellenttimemanagement,communicationbothoralandwritten,decision-making,presentation,humanrelations,andorganizationalskills.·        Must be a strong presenter to technical audiences.·        Attention to detail in all areas of the work. Education·        Bachelor’sdegreeinComputerScience,Engineering,Business,orarelatedfieldrequired.·        Advanced degree preferred.·        High school diploma or equivalent required. Experience·        15+ years’ experience building, and leading Infra and Apps managed services business·        12+yearsof experience as Service Delivery Leader with ITIL, ITSM experience.·        10+yearsleadingof 200 + people   ·        Occasional travel - less than 25%.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Global Head- Cloud Managed Services (R-16400)

Atlassian

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We are looking for a Senior Product Designer to join our JSM Enterprise teamIf you're excited about unlocking Service Management for in the biggest organizations then come join our team!Your future teamIn JSM (Jira Service Management) Enterprise we are helping every large organization scale up without slowing down. As an established squad of product and content designers, we every day empower enterprises to adopt JSM across the board, while catering to their unique requirements. Does that make your eyes light up? If you think broadly, collaborate closely, craft compelling experiences and sweat the details, we'd love to meet you.<h3>In this role, you will:</h3><ul><ul><li>Work on end-to-end experiences (rather than individual features) and across all design phases (from problem definition to research through to UI implementation).</li><li>Advocate for our users to ensure they can use JSM to get work done smoothly and easily.</li><li>Make incredible customer impact at scale - 1M users worldwide, from large and small teams, depend on JSM to do their work.</li><li>Collaborate with some of the industry's smartest (and nicest) people - Engineers, Product Managers, Designers, Marketing Experts, and Analysts - to ship high-quality work, as a team.</li><li>Help inspire a design team of diverse talents to do the best work of their life by contributing to our culture.</li><li>Report to a design manager for the Enterprise / Scale mission</li></ul></ul><h3>Your background:</h3><ul><ul><li>You have 8+ years of professional UX/product design experience driving design end-to-end via user-centred design methods, and using tools such as Figma &amp; Figjam.</li><li>You are comfortable working on the big picture and sweating the details.</li><li>You make sure that your work speaks to customer needs - you learn about your audience, test your assumptions and measure the impact of your work.</li><li>You understand that the best work is done as a team, and are invested in improving team collaboration. This doesn't stop you from working autonomously on tasks that you can just get done.</li><li>You know how to balance customer needs with business goals, and technical feasibility.</li><li>You are curious and passionate about learning new things.</li><li>For bonus you have prior experience working with enterprise-grade tools and / or ITSM.</li></ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Bangalore

Senior Product Designer, JSM Enterprise

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.Your future teamThe Enterprise Trust Foundations team at Atlassian is creating the capabilities that allow the largest companies in the world to adopt Jira, Confluence, Bitbucket, Trello, and more. We solve the compliance, administration and governance needs of thousands of enterprise customers. By unlocking their ability to rely on our products, we help them to unleash the potential of their teams.We're hiring a Product Manager reporting to the Group Product Manager for Data Portability. We are looking for an experienced product management professional with competencies in all facets of product management. Product Managers on the Enterprise Trust Foundation team own the delivery of product or platform features from scope and definition through implementation. You will partner with Senior Product Managers and Group Product Managers on strategy, alignment across the company and long-term planning.You will guide a team and work with every function in the company, from engineering and design to sales, partnerships, ecosystem, legal, risk &amp; compliance to develop processes and features, take them to market, and improve them over time.<h3>What you'll do</h3><ul><ul><li>You will shape the direction of Data Portability by understanding our customers' needs and pain points</li><li>You will partner with engineers, designers, principal product managers and program managers and will function as a squad to inspire and lead your team to develop world class enterprise grade products.</li><li>You will help to define and create a world class Data platform which will serve the Data portability needs of all Atlassian products</li><li>Your responsibilities will include customer research, competitive analysis, help with building product roadmap, building internal relationships and establishing build-measure-learn loops.</li><li>You will align your team around a single set of priorities, a clear strategy, a definitive vision and OKRs</li></ul></ul><h3>Your background</h3><ul><ul><li>3+ years of Product Management experience, ideally building enterprise software products and/ or tech services and/ or platforms</li><li>Experience setting a product vision, inspiring teams, and launching features that make a measurable impact.</li><li>Strong technical background, comfortable understanding/ sparring/ challenging technical approaches with experienced architects, engineering leadership and customers</li><li>A proven track record for delivering high impact features that create business and customer value</li><li>Experience building relationships and influencing without authority at all levels of the organisation.</li></ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Product Manager, Enterprise Data Portability

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.Your Future TeamThe Enterprise Trust Foundations team at Atlassian is creating the capabilities that allow the largest companies in the world to adopt Jira, Confluence, Bitbucket, Trello, and more. We solve the compliance, administration and governance needs of thousands of enterprise customers. By unlocking their ability to rely on our products, we help them to unleash the potential of their teams.We're hiring a Principal Product Manager reporting to the Group Product Manager for Data Portability. We are looking for an experienced product leader with a solid background in Product Management. The Principal Product Manager on the Enterprise Trust Foundation team is a strategic role that owns complex areas of Data Residency and our customers' risk &amp; compliance needs.You will independently create strategies and influence/ align multiple teams both internally and externally. You will partner with leadership on long-term planning and team development.You will guide a team to work with every function in the company, from engineering and design to sales, partnerships, ecosystem, legal, risk &amp; compliance and support to identify opportunities, develop processes and features, take them to market, and improve them over time.<h3>What you'll do</h3><ul><ul><li><a href="https://www.atlassian.com/software/data-residency" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.atlassian.com/software/data-residency</a> and <a href="https://www.atlassian.com/roadmap/cloud?&amp;search=data%20residency" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.atlassian.com/roadmap/cloud?&amp;search=data%20residency</a></li><li>Develop the vision, strategy and roadmap for Data Residency and associated customer risk &amp; compliance requirements</li><li>Own the scope, rollout and roadmap for our in-development <a href="https://www.atlassian.com/software/data-residency" rel="noopener noreferrer nofollow ugc" target="_blank">Data Residency</a> capabilities across Atlassian's customers, multiple products, thousands of micro-services</li><li>Work across the Strategy, Security, Risk &amp; Compliance, Apps &amp; Marketplace, Cloud Infrastructure and product (e.g. Jira, Confluence) teams</li><li>Build a leadership squad with other crafts and work with dedicated engineering teams, program management and designers</li><li>Collaborate with our Ecosystem team to ensure our Marketplace partners have what they need to create their own world-class Data Residency products</li><li>Become Atlassian's expert on the Data Residency landscape and associated regulations across peers, competitors and global markets.</li></ul></ul><h3>Your background</h3><ul><ul><li>10+ years of Product Management experience building enterprise software products and/ or tech services and/ or platforms</li><li>Have led or guided PMs and engineers in building complex products or platform</li><li>Have worked in large-scale collaborative companies across timezones</li><li>Experience working directly with customers in collaboration with sales/systems engineering teams for large deployments or deals.</li><li>Strong technical background, comfortable understanding/ sparring/ challenging technical approaches with experienced architects, senior engineering leadership and customers</li><li>Worked on B2B SaaS - ideally in a role connected with security, compliance or encryption</li><li>Experience building product for large and complex enterprises, balancing competing needs across customers and markets</li><li>A proven track record for defining, building and delivering high impact products that create business and customer value in fast-growth or large-scale companies</li><li>Strong stakeholder management skills that help you to communicate and manage relationships across the organization - from customers, developers, to senior executives.</li><li>Capability to identify potential opportunities and translate them into product goals. You gather, prioritize and translate customer and business requirements into successful product strategies</li></ul></ul>If you are looking to bring together your diverse technology experience and very deep customer bias to fast-track your career in a world-class product company; this is the role for you.Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Product Manager, Enterprise Data Portability #LI-Remote

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.About AtlassianAtlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello... that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.About Enterprise Trust TeamAtlassian's mission is to get cloud-ready for every customer. As part of that vision, we want our SaaS offerings to be ready and widely adopted by enterprise customers. Enterprise customers make up the majority of our paid users and revenue. Our goal of 100 million MAU requires mass adoption of our products by knowledge workers, which means mass adoption of our products by enterprises. Over the last three years, the Enterprise Trust team has laid the foundation to support enterprise customers with new offerings. In the next three years, we want to accelerate that adoption further to make our cloud-ready for every customer a reality.About Enterprise Data PortabilityEnterprise customers consider the capability to move large amounts of data within and outside their cloud site as an important functionality for getting ready to use Atlassian's cloud offerings. Data portability today consists of different mechanisms and customer-facing features that allow the customers to manage their data in the form of cloud-to-cloud offerings, backup &amp; restore and other import/export capabilities. It is a crucial part of our enterprise cloud readiness story and continues to be one of the top asks for cloud adoption.With this program, we are trying to unify the platform and experience for the customers to guide them through the journey regarding what tools to use and when. It also encompasses providing a centralised data portability platform built on streaming architecture that can provide a skeleton to different feature teams in respective cloud products to easily integrate with the capabilities.About Product Integrations (Team Xenon)The Product Integrations team (Team Xenon) is a newly formed team in the Data Portability charter. The easiest way of understanding this team would be to think of it as a patty in the burger, this team abstracts out all the complexities of the underlying data movement platforms and enables the feature teams like Backup Restore, Sandbox, Cloud to Cloud migrations to focus on providing the best customer experiences, operating at feature level (remember, we said abstracting out underlying complexities) with a super fast time to market. Role- As a Principal Engineer, you are expected to play a tech lead role in the Product Integrations team. You’ll work closely with other architects, senior architects across various teams including feature teams, underlying platform teams and product teams like jira, confluence etc influencing them without authority to prioritise the team’s asks. You’ll be a hands on engineer and go-to-engineer for the team and your stakeholders. - Your greatest responsibility will be to ensure timely delivery of projects with utmost quality spanning multiple teams, identifying and managing dependencies, creating win-win-win situations for all teams involved, in turn creating win for Atlassian. - This is a unique role which requires a combination of engineering excellence, operational excellence and execution excellence while balancing quality and speed. You will have a lot of autonomy and accountability and a team of brilliant engineers to support you in this journey. You will code as a part of your day to day role to win the respect of the team while also looking at the overall project deliverables.<h3>On their first day, we'll expect:</h3><ul><ul><li>You are an engineer at heart with a track record of driving and delivering large (multi-geo, multi-team) and complex projects.</li><li>You can smell dependencies and the risks that comes with it. You know when to escalate and when to lean on relations to get things done. </li><li>You are able to zoom in and zoom out, being hands-on in the sprint while also being able to think holistically at the project level. </li><li>You can write RFCs/tech specs and project plans and can coordinate multiple teams of engineers towards implementing them, unblocking them along the way if necessary.</li><li>You thrive in ambiguity, working with almost zero guidance, taking extreme ownership and creating win-win situations with your creative solutions. </li><li>You are comfortable with Java, Kotlin, Saas, Paas, AWS services like (DynamoDB, SQS, Kinesis) and a solid understanding of micro-services oriented architecture and extensible REST APIs</li><li>Last but not the least, you are a team player. You understand that the team is bigger than any individual and are able to coach and grow other engineers in the team. </li><li>You excel in abstracting out technical complexities and can engage with business / product stakeholders in an easy conversation on OKRs and KPIs.</li></ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer - Data Portability

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian creates software that empowers everyone from small start-ups to large enterprises. We build tools like Jira, Confluence, and Bitbucket to help teams across the world become more nimble, creative, and aligned - collaboration is the heart of every product we dream of at Atlassian. Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry and helping teams collaborate and craft the magic that delivers their best work.We're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to excel, and the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">Unleash the potential of every team</a>.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.About Product IntegrationsThe Product Integrations team creates amazing off-Atlassian experiences, bringing the power of Atlassian core products to where users work. This team owns apps that connect Atlassian core products like Jira, Confluence, and Trello with platforms such as Microsoft Teams and Slack.We are now increasing our investment in this space to cater to the scale and need for platformization that comes with these multiple points of integration.<h3>What you’ll do</h3><ul><ul><li>Collaborate closely with other engineers, designers and managers to understand user pain points and iterate on great solutions</li><li>Contribute to code reviews and documentation, and take on complex bug fixes</li><li>Work on fast-moving projects, from the technical design, implementation, and launch to operation</li></ul></ul><h3>Your background</h3><ul><ul><li>4 years of experience building and developing backend applications.</li><li>Experience creating and implementing scalable and performant Node JS micro-services</li><li>Experience building services from the ground up is preferred – from gathering requirements, design, build, deploy, and ownership.</li><li>Experience designing APIs, coupled with a passion for writing clean code.</li><li>An operational excellence mindset.</li><li>Familiarity with Agile software development methodologies.</li><li>Bachelor's degree with a preference for Computer Science degree</li></ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Software Development Engineer II

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our Global Payroll Team is comprised of people with backgrounds in payroll and accounting. Atlassian is looking for an experienced India Payroll Manager, who will manage our payroll process for employees located in multiple states within India. You will also also support the Global Payroll Team in to improve payroll processes and ensure compliance with legal and regulatory requirements. You will report to our Head of Global Payroll.You will have experience processing medium to large payrolls, track record in delivering projects, be systems experienced. You will be part of a global team and have many opportunities to grow in our roles. We are looking for someone to bring their whole self to work and add more of that special spice that makes our TEAM great. Atlassian is a great place to work. Come and see it for yourself!<h3>What you'll do:</h3><ul><ul><li>Oversee end-to-end India payroll processing for employees located in multiple states within India, including accurate payroll processing, ensuring all necessary documentation is received, and processing of all employee updates.</li><li>Support payroll operations in other APAC and EMEA regions</li><li>Ensure compliance with all applicable legal and regulatory requirements, including tax filings, social security payments, and other required government contributions.</li><li>Partner with teams to identify, design, and implement process improvements to improve payroll processes, increase efficiency, and enhance the employee experience.</li><li>Manage payroll-related expenses, including reviewing monthly payroll reports and addressing discrepancies.</li><li>Work with HR, Finance, and other partners to support multiple payroll-related programs, including new market expansion, year-end payroll reconciliations, tax reporting, and other audits.</li><li>Manage relationships with external payroll vendors, ensuring accurate delivery of payroll services, and monitoring vendor performance.</li><li>Stay up-to-date with changes in payroll regulations in India, and adjust processes accordingly.</li><li>Oversee and coach team members to ensure the growth of the payroll team, and create a positive and inclusive work environment.</li></ul></ul><h3>Background:</h3><ul><ul><li>8+ years of payroll experience with payrolls of 2,000+ employees</li><li>Knowledge in India laws and regulations, and experience managing payroll vendors and service providers.</li><li>Additional payroll knowledge of other countries</li><li>Track record in delivering small to large payroll projects</li><li>Experience in applications, including Excel (can maintain complex spreadsheets)</li><li>Workday and Jira experience</li></ul></ul>More about our teamOn the Atlassian People team, we use an analytical, data-inclined approach to tackle problems, build programs, and help Atlassian's constantly improve upon how they work. You’ll work with a team that partners with business and technology teams to ensure our employees are innovating at their peak, leading teams, and guiding their amazing people.Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Payroll Manager APAC West

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.About AtlassianAtlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello... that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.About Enterprise Trust TeamAtlassian's mission is to get cloud-ready for every customer. As part of that vision, we want our SaaS offerings to be ready and widely adopted by enterprise customers. Enterprise customers make up the majority of our paid users and revenue. Our goal of 100 million MAU requires mass adoption of our products by knowledge workers, which means mass adoption of our products by enterprises. Over the last three years, the Enterprise Trust team has laid the foundation to support enterprise customers with new offerings. In the next three years, we want to accelerate that adoption further to make our cloud-ready for every customer a reality.About Enterprise Data PortabilityEnterprise customers consider the capability to move large amounts of data within and outside their cloud site as an important functionality for getting ready to use Atlassian's cloud offerings. Data portability today consists of different mechanisms and customer-facing features that allow the customers to manage their data in the form of cloud-to-cloud offerings, backup &amp; restore and other import/export capabilities. It is a crucial part of our enterprise cloud readiness story and continues to be one of the top asks for cloud adoption.With this program, we are trying to unify the platform and experience for the customers to guide them through the journey regarding what tools to use and when. It also encompasses providing a centralised data portability platform built on streaming architecture that can provide a skeleton to different feature teams in respective cloud products to easily integrate with the capabilities.About Product Integrations (Team Xenon)The Product Integrations team (Team Xenon) is a newly formed team in the Data Portability charter. The easiest way of understanding this team would be to think of it as a patty in the burger, this team abstracts out all the complexities of the underlying data movement platforms and enables the feature teams like Backup Restore, Sandbox, Cloud to Cloud migrations to focus on providing the best customer experiences, operating at feature level (remember, we said abstracting out underlying complexities) with a super fast time to market.Role- As a Principal Engineer, you are expected to play a deep engineer role in the Product Integrations team. You’ll work closely with other architects, senior architects across various teams including feature teams, underlying platform teams and product teams like jira, confluence etc understanding various architectures on the fly and able to debate and brainstorm with them on the right engineering way to build things and ship value for the customers fast. - Your greatest responsibility is to be a tech SME for the team and own establishing engineering best practises around engineering excellence + operational excellence, engineering innovation, architecture reviews etc thus uplifting the entire team’s engineering quotient with your guidance and expertise. The buck stops at you, for everything engineering!!- You will have a lot of autonomy and accountability and a team of brilliant engineers to support you in this journey. You will be needed to navigate with ease between shipping code and to look at things holistically from an overall engineering perspective. - This is a unique opportunity to create an everlasting impact in the org backed by your technical chops. We are expanding our army of Principal Engineers, Senior Principal Engineers and needless to say you will have enough guidance, challenges and growth opportunities as you work alongside the best in the industry. <h3>On their first day, we'll expect:</h3><ul><ul><li>You have deep expertise around various architecture and technologies and are able to tailor your words as per the audience engaging in easy conversation on OKR/KPI’s with business/product/design/engineering. </li><li>You have proven track record of engineering innovation, unblocking teams when faced with any technical challenge or uplifting the team’s velocity with your creative ideas.</li><li>You understand how to balance the best of engineering practises with shipping fast, knowing where to put your foot down and where to cut some slack. </li><li>You are a team player and are able to embed yourself in the team such that a New College Graduate(NCG) and a seasoned architect are both able to work with you. </li><li>You are comfortable with Java, Kotlin, Saas, Paas, AWS services like (DynamoDB, SQS, Kinesis) and a solid understanding of micro-services oriented architecture and extensible REST APIs</li><li>You thrive in ambiguity, working with almost zero guidance, taking extreme ownership and creating win-win situations with your deep technical expertise.</li><li>You are impeccable when it comes to tech specs/ RFC’s, PIR’s, dev documentation etc.</li></ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer - Data Portibility

Job DescriptionShift : Should be ok to work in rotaional shift Roles and responsibilities:Excellent knowledge and working experience in Oracle ERP application 12.1 and 12.2 Performed Application upgrade from 12.1 to 12.2 versionGood Experience in Database (upgrades, patching, trouble shooting) OCI certification preferredExcellent trouble shooting skill on ERP Application and Database issuesWorking knowledge/trouble shooting on ERP clones and patchingWorking knowledge on R12.2 online patching is requiredPerformance tuning of Database and Application programs added advantageHands on Experience in Weblogic administrationsWorked on Demantra, OBIEE, SOA will have added advantageWorking with OEM for monitoring, troubleshooting, and performance tuningSound knowledge on Backup and recovery process (RMAN) is mustWorking knowledge with larger team, also able to manage the team if requiredAble to communicate effectively with the customer and work internally with the teamProficient in Oracle Apps, RAC, ASM, Data Guard, Oracle Cluster ware, RMAN &amp; OEMProficiency in Unix shell <a href="http://script.Should" rel="noopener noreferrer nofollow ugc" target="_blank">script. </a>Should have sound communication skills.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle Application Database Administrator - III

Gojek

About the RoleAs our People Business Partner for the Gojek Technology team, you'll be a seasoned and strategic People and Culture (PAC) thought partner to a specific set of functions. Like a superhero, you'll trade between business imperatives and the needs of our GoTroops, contributing hands-on efforts at the strategic level in partnership with relevant client groups, mostly at the executive rank and above. Starting as an individual contributor, your role may evolve into leading a team of one or more People Business Partners down the road. You'll get ample opportunity to work on a variety of global projects, acting as a thought leader by sharing your knowledge, experience, and people-related best practices among the broader PAC team across the Gojek ecosystem.<h3>What You Will Do</h3><ul><ul><li>Develop effective ongoing relationships with leaders, establishing yourself as a credible, trusted, respected, and valued thought partner</li><li>Act as a trusted liaison for the organizations you partner with (within the manager and employee base for each client group)</li><li>Provide PAC programmatic partnership on cyclical, COE-driven initiatives (e.g. engagement survey analysis, communication, and planning execution; mid-year and year-end pay and promo planning; talent management; performance reviews)</li><li>Provide leaders with advice and guidance around their organizational structure to optimize for business objectives in a highly matrixed and dynamic commercial environment</li><li>Understand your client groups’ key talent, their strengths, and development needs, and actively participate in talent management discussions with relevant leaders</li><li>Be an active contributor in Technology People Business Partner team meetings, and challenge ideas and ‘the status quo' while offering up solutions based on your experience working in similar fast-paced environments</li><li>Work on Corporate or Global projects as needed to gain insights for your own growth journey at Gojek</li><li>Challenge existing people-related practices if you believe there are better ways of doing things and inspire others to do the same</li><li>Coaching and/or mentoring with team members - hold development discussions, provide meaningful redirection, and reinforce feedback in a psychologically safe and supportive manner</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>At least 10 years of demonstrated People Business Partner experience (or equivalent) within online or technology-focused organizations</li><li>Experience leading teams of people in a People and Culture setting</li><li>Experience delivering projects, like talent development and/or recognition programs, across regions and functions</li><li>Experience working within an entrepreneurial organizational/fast-growing culture is preferred</li><li>Strong ability to generate innovative HR solutions that are suitable and appropriate for Gojek</li><li>Comfortable challenging the status quo; a self-starter attitude with the ability to embrace new opportunities and always sees things through to completion</li><li>Strong analytical thinking skills in order to analyze people’s data and trends in the Gojek ecosystem</li><li>Ability to work at a fast pace whilst maintaining appropriate attention to detail and ethical standards</li></ul></ul>About the TeamThe Technology People Business Partner (PBP) team is a newly formed team of 4, reporting to the Chief People Officer based in Indonesia. Our goal is to ensure our Global People Business Partner teams are best positioned to deliver exceptional work and are optimally structured to ensure Gojek meets or exceeds its ambitious set of business objectives. Each PBP team member partners with at least one Executive-level leader on areas such as organization, design, effectiveness, workforce planning, change management planning &amp; intervention, talent management, and delivery of COE/PBP co-created cyclical programs (e.g. pay and promotion cycle, engagement surveys, and talent reviews). This is a bona fide PBP role, with a need for strategic partnering &amp; influencing at the highest levels of our 5,000+ employee organization. This is also an extremely exciting time for our team given our vast growth, our market positioning, and where we are on our PAC roadmap. As a new team member, you can expect a highly-supportive environment where you will be able to leverage your experience to make a real and measurable difference to Gojek’s organizational and leadership efficacy. You’ll have plenty of autonomy and help when you need it. We don't expect everything to be smooth sailing and fall perfectly into place, especially given how quickly we are scaling and how fast things can change. So, if you have the resilience and growth mindset to help us scale towards making Gojek the #1 place to work in the region, we'd love to hear from you.About GoTo GroupGoTo is the largest technology group in Indonesia, combining on-demand, e-commerce, and financial services through the Gojek, Tokopedia, and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.GoTo group of companies is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Head of People Business Partner (PBP) - Technology

TITLE:Linux Systems AdministratorFUNCTION:  Technical Support                                   REPORTS INTO:  Linux Manager JOB CODE:                                                             JOB DESCRIPTION:A Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets.   As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system. You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution. JOB REQUIREMENTS:Key Accountabilities·        To provide the highest level of Technical support·        Work with leading-edge technology in the cloud computing space·        Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server and mail; includes Apache, MySQL, PHP, FTP, SSH and DNS·        Create and maintain customer loyalty by serving customers above and beyond their expectations·        Support customers over the phone, email and via tickets·        Collaborate with fellow system administrators and support team members·        Provide Fanatical Support® in all interactionsKey Performance Indicators  ·        Internal Quality Control Measurements (Phone / Tickets)·        Customer rating on work done·        Ticket Reviews   PERSON SPECIFICATION:  Technical:General knowledge (Networking, hardware, software, DNS)RedHat Linux (RHCE level)Strong Apache and MySQL experienceSystem services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH and PHPClustering ExperienceUnderstand purpose of firewalls and load balancers, VPN and SSL technologiesExcellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiencesCreative and collaborative team playerOwnership and follow-up skillsThe ability to response effectively under pressure Personal: ·        Excellent verbal and written skills·        Creative and collaborative team player·        Must be able to multi-task·        Ownership and follow-up skills·        The ability to respond effectively under pressure About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr Linux Support Engineer (Permanent Night Shift, 4 Days Working)

Customer Service Technician I - IN - Remote- Work from Home- BNG/ GGN/ HYDShift: 100% night shiftPositions: Multiple.Candidate must have reliable power and internet.  EXP - 2-5yrs Requirements: Certifications in relevant workCandidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.) PRIMARY RESPONSIBILITY:  A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.KNOWLEDGE/SKILLS/ABILITY:  Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. JOB COMPLEXITY: Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products SUPERVISION:  Operates under moderate supervision until duties are learned. EXPERIENCE/EDUCATION:  Required:  High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.  Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer support Technician

Shift: 100% night shiftCandidate must have reliable power and internet.  Requirements: Certifications in relevant workCandidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.) PRIMARY RESPONSIBILITY:  A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.KNOWLEDGE/SKILLS/ABILITY:  Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. JOB COMPLEXITY: Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products SUPERVISION:  Operates under moderate supervision until duties are learned. EXPERIENCE/EDUCATION:  Required:  High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.  Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Service Tecnician II - R-16386

Customer Support Technician II - R-16380

About the Role We are hiring for an Associate Accountant to be an integral part of India Finance Team who will be closely working with the team to complete audits required under various acts and various compliances in Direct taxation and Indirect Taxation on a timely basis. This role reports to the Manager, finance  india.<h3>What You Will Do</h3><ul><ul><li>Preparation of financials under International Financial Reporting Standards/ Indian Generally Accepted Accounting Principle (GAAP) / US GAAP</li><li>Coordinating with teams to provide the required data to statutory auditors / group auditors and working towards timely closure of audit</li><li>Timely preparation of Balance sheet schedules and expenses schedule and perform reconciliations and trend analysis on time to ensure that reported financials are correct</li><li>Assess the adequacy and relevance of internal control systems, policies and procedures; report on the extent of compliance with the same (Both SOX compliance and IFCoFR Compliance)</li><li>Ensure consistent and accurate application of the organization’s fixed asset policy</li><li>Manage Direct and Indirect tax compliance, reporting, and periodic filing works. Prepare all the tax calculations and estimates</li><li>Act as the key point of contact and support for our Direct and Indirect taxation matters and Liaise with tax authorities on various Direct and Indirect tax matters</li><li>Serve as subject matter /accounting expert for all payable functions (both vendor/employee payment)</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>Minimum of 5+ years of relevant professional experience and must be a Chartered Accountant</li><li>Technically strong with solid knowledge in Indian Accounting Standards (IGAAP) and international Financial Reporting Standards (IFRS)</li><li>Technically strong with basic knowledge in Direct and Indirect tax compliance</li><li>Service-oriented and conscientious with attention to detail</li><li>Outgoing personality with excellent verbal &amp; written English communication skills, commitment to achieving results</li><li>Ability to effectively interact with internal/external customers and work well within a collaborative team environment</li></ul></ul>About GoTo GroupGoTo is the largest technology group in Indonesia, combining on-demand, e-commerce, and financial services through the Gojek, Tokopedia, and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.GoTo group of companies is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Associate Accountant

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.Job descriptionJira Service Management Data CenterAtlassian Data Center products are built for enterprise and designed to be self-managed by our customers. They provide flexibility to meet the unique needs of our customers through infrastructure choices and controls. They are built to meet the expectations of quality and security of our customers and have built-in enterprise-grade features to meet the complex demands of our customers.Jira Service Management is Atlassian’s service management solution for all teams. Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.Jira Service Management is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian’s Jira products. It’s designed to bring IT, development, operations and business teams closer together with a variety of features that emphasize collaboration at speed.Your Future TeamThe Jira Service Management Data Center team is comprised of people of different backgrounds delivering large-scale web-based software. We are focused on improving the productivity of teams who rely on our service and asset management software. We are a growing, high-impact and high performing team in the Enterprise organisation of Atlassian.We are hiring Senior Engineers to come and join our growing team. You and the team will provide an incredible experience for users of JSM by building features they love. Tech StackReact, <a href="https://www.typescriptlang.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Typescript</a>, <a href="https://lesscss.org/" rel="noopener noreferrer nofollow ugc" target="_blank">LESS</a>, Jest, <a href="https://webpack.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Webpack</a>, <a href="https://atlaskit.atlassian.com/packages" rel="noopener noreferrer nofollow ugc" target="_blank">Atlaskit</a>, <a href="https://www.cypress.io/" rel="noopener noreferrer nofollow ugc" target="_blank">Cypress</a>, <a href="https://storybook.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Storybook</a>, <a href="https://aui.atlassian.com/" rel="noopener noreferrer nofollow ugc" target="_blank">AUI</a>, jQuery, <a href="https://github.com/google/closure-templates" rel="noopener noreferrer nofollow ugc" target="_blank">SOY</a>, <a href="https://backbonejs.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Backbone</a>, <a href="https://marionettejs.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Marionette</a>, <a href="https://github.com/skatejs/skatejs" rel="noopener noreferrer nofollow ugc" target="_blank">Skatejs</a>, <a href="https://www.selenium.dev/documentation/webdriver/" rel="noopener noreferrer nofollow ugc" target="_blank">Selenium Webdriver</a>Why join us?- Product: Be a part of one of the fastest-growing products in Atlassian's history with also the greatest potential- Team: Work with a group of friendly, passionate, and hardworking individuals. With many ways to up-skill by frequent pairing, Craft Sessions, etc.- Challenge: Investigate and solve highly complicated problems of our largest customers<h3>In this role, you'll get the chance to:</h3><ul><ul><li>Regularly tackle large and complex projects in the team, contributing to technical design, implementation and release.</li><li>Partner with other engineers, designers and product managers to deliver quality features for JSM DC</li><li>Rotational feature leading on large projects </li><li>Routinely tackle complex architectural challenges and apply our architectural standards</li><li>Contribute to documentation </li><li>Work with the team to solve complex bug fixes</li><li>Guide other engineers in the team by pair programming, tech design reviews, meaningful code reviews and sharing through our Craft Brownbag Sessions. </li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Keep our quality bar high</li><li>Mentor more junior members</li></ul></ul><h3>Your Background:</h3><ul><ul><li>Proficiency in any modern frontend programming languages &amp; frameworks (e.g. Typescript, React, Less, &amp; Jest).</li><li>A track record of working with (or the ability to quickly pick up) frontend legacy frameworks (e.g. jQuery, SOY, Backbone, &amp; Marionette)</li><li>Experience building large-scale, web-based enterprise software</li><li>A track record of execution, risk management, and delivering outcomes</li><li>Experience with risk assessment, testing practices and philosophies, and have a quality-oriented mindset</li><li>Excellent troubleshooting, debugging, problem-solving and analytical skills</li><li>Passion for product, and delivering value to customers</li><li>Passion for collaborating with and mentoring junior members of the team</li><li>Great communication to build and articulate a technical vision for the product and pitch it to critical stakeholders.</li></ul></ul>Wait, I don't have Java experience and you still want to interview me? That's right! At Atlassian, we hire engineers that can demonstrate their ability to learn and keep up with new and emerging technologies. It's true that Atlassian's stack is primarily written in Java and in the role you'll be coding primarily in Java, but we do believe in using the right tools for the job rather than being tied to the tool (e.g. Java). We happen to have a variety of languages within our stack including Kotlin, Python, and Ruby.For the interview process, we want to see you at your best. This means that during the interview, we want you to code in whatever language you feel you're best at. This will give us a sense of your skills as a developer, which is all we need to make a proper assessment for this role. Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Software Engineer - Frontend, Jira Service Management - Data Center

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.If you are passionate about working with smart teams and passionate about providing high-quality service to the world's largest customers this role could be perfect for you! We are looking for customer champions who drive alignment and impact across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on processes, products, and teams.<h3>In this role you will:</h3><ul><ul><li>Be part of the global technical escalation management to ensure customer success with Atlassian products</li><li>Use professional written and verbal communications to a customer base to resolve application issues</li><li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li><li>Creation and curation of knowledge-base articles and documentation to help customers help themselves</li><li>Perform case reviews to identify trends and improvement areas and define action plans for support engineers</li><li>Evaluate active tickets, prioritizing workload, strategic projects, and monitoring queue health</li><li>Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers</li><li>Advocate for our customers, influence product direction through customer feedback</li><li>Developing your team in becoming highly skilled support engineers with subject matter expertise in all types of technologies across the Atlassian stack</li><li>Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.</li><li>Work collaboratively with diverse global teams and drives inclusive work environments in accordance with Atlassian values.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>Responsibilities</li><li>Own, troubleshoot, and solve complex customer technical issues through effective diagnosis, resolution, collaboration, and troubleshooting best practices. Maintains transparency within and across teams, and maintains updates on the case.</li><li>Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.</li><li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customers' support experience. Experience in handling high visibility escalations.</li><li>Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering. Drive technical collaboration &amp; engagement outside of CSS (Product Engineering teams/Services/Support/Regions).</li><li>Basic qualifications</li><li>8+ years of experience in technical support, software services, and/or system administration for a large end-user community.</li><li>3+ years of experience in working with Enterprise customers.</li><li>A proven track record to de-escalate problematic situations with customers, working with executive levels, while multi-tasking between tickets, and mentoring your team.</li><li>Experience supporting customers over email, phone, and video calls.</li><li>Essential skills</li><li>Good experience with APIs and REST calls.</li><li>Strong database skills, with the expertise to write and update SQL queries.</li><li>Strong troubleshooting skills on Internet technologies like web-tech, email, networking, rest APIs, etc.</li><li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis</li><li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.</li><li>Good to have skills</li><li>Experience with Splunk, Experience understanding and supporting Java apps.</li><li>Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).</li><li>Familiarity with one or more of the scripting languages (Shell/Python etc.)</li><li>Competencies required</li><li>Customer Focus &amp; Adaptability</li><li>Effective communication</li><li>Team and Collaborative Working</li><li>Process re-engineering with a Solution Mindset</li><li>Learning Aptitude</li></ul></ul>More about our team:The team is filled with customer-focused individuals that champion and support industry-leading products used by a growing list of 100+K customers globally. We challenge one another every day and hold ourselves accountable for our work product, as well as our customer's overall success. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify root causes and solutions. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise Cloud Support Engineer

City

Join our Engineering Team now and be part of our dynamically growing Citi Technology Team in Budapest!Within Citi, the Data Security team is focusing on strategy, engineering and delivery of core security products covering all of Citi’s enterprise environments.In this role you will be responsible to provide engineering expertise and post deployment support for the domains technology stacks.Cyber Security Product Engineer you will<ul><li>Work with enterprise file transfer services to facilitate data transfers through Citi’s perimeter in a controlled and encrypted manner.</li><li>Lead stakeholders to design and implement architecture updates and upgrades.</li><li>Identify technical solutions to migrate file transfer services from traditional on-prem to cloud hosted solutions.</li><li>Work with cross domain groups to track and remediate technology stack component deployment and operation failures.</li><li>Facilitate the management and tracking of product defects with internal partners and vendors.</li><li>Track End of Life products across the team working with cross-disciplines to remediate.</li><li>Organize the remediation of overdue issues tracked for management oversight.</li><li>Work with all disciplines and product owners to integrate security solutions with existing Citi and future Citi computing environments.</li><li>Ensure that all security products meet or exceed Citi internal and regulatory requirements.</li><li>Produce documentation of processes and procedures for the usage of the tool set.</li><li>Follow the Technology Development Life Cycle in the development of all security tools.</li><li>Produce ongoing detailed metrics for management oversight,</li></ul>Ideal background<ul><li>6-8 years relevant experience in an information security operational or engineering role / security tech stack focused role.</li><li>Enterprise understanding of secure file transport concepts and technologies.</li><li>Optional awareness of Axway Secure Transport technology stacks.</li><li>Good understanding of key based authentication.</li><li>Good understanding of concepts surrounding data encryption.</li><li>Knowledge of risk based technologies and their integration into enterprise ecosystems.</li><li>Sound security engineering principles to serve as background to understanding the working of the systems and controls that are in place.</li><li>Proficiency in scripting languages (Perl, JavaScript &amp; Python)</li><li>Proficiency in platform security concepts, granular understanding of platform mechanics and platform interoperability</li><li>Fluent English knowledge</li><li>University / College degree in any STEM area or equivalent industry/technology knowledge</li></ul>Benefits<ul><li>Opportunity to work on the internal security posture for a large financial and thus shaping the industry overall</li><li>Exposure to a broad range of investment technology businesses and products</li><li>Access to our word class testing lab with physical hands on using hundreds of devices in the IT security ecosystem</li><li>Competitive compensation package</li><li>Access to Citi’s huge training database and subscription to external online training</li><li>A socially active team and communities with diverse networking opportunities</li><li>Flexible work arrangements</li><li>Paid Parental Leave Program: At Citi, we aim to support families through all life stages, and do our best to help our colleagues manage work and family life, we provide additional support to our employees (maternity leave and paternity leave) on top of the local legal requirements.</li></ul>-------------------------------------------------Job Family Group: Technology-------------------------------------------------Job Family:Systems &amp; Engineering------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Pune

Cyber Security Product Engineer

ION Group

The Role:The SOC Analyst is a global, groupwide role in ION’s Security function and will support the Group Security strategy and operational excellence through the identification, mitigation and remediation of information security risks to the business. This role reports to the SOC Manager, who reports to the Global Head of IT Security.As a member of the ION Security team, the successful candidate will be responsible monitoring and tuning technical security controls to protect ION’s information technology (IT) systems and networks across the group and will help ION evolve its technical security posture to keep up with the ever-changing security landscape and emerging threats. This role requires shift work in the support of a 24x7 globally coordinated operation. The SOC Analyst’s other responsibilities include meeting KPI targets defined by management and performing the various other duties assigned by the SOC Manager and Global Head of IT Security.We are looking for a hard-working, dedicated, and motivated individual. Excellent communication skills are a must and the role holder will be expected to cultivate working relationships with other teams and colleagues of varying technical ability. The role would suit a technically strong candidate looking to drive forward career progression within a dedicated security team. Ideally the candidate will have come from related security and systems administration roles, focusing on workstation, server and network technologies.<h3>Duties and Responsibilities</h3><ul><ul><li>This role requires some overnight, weekend and 24x7 on-call activities.</li><li>The primary responsibilities of this role are to:</li>1) Protect and defend: identify, analyze and mitigate threats to IT systems and/or networks.<li>Use defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats.</li><li>Respond to security alerts to mitigate immediate and potential threats. Use mitigation, preparedness, and response and recovery approaches, as needed, to maintain information security and minimize impacts.</li><li>Conduct assessments of threats and vulnerabilities; determine deviations from acceptable configurations, enterprise or local policy; assess the level of risk; and develop and/or recommend appropriate mitigation countermeasures.</li>2)Operate and maintain: configure, tune, maintain and operate key security controls, technologies, and other risk mitigations.<li>As a member of the SOC team, it is expected that the person in this role will:</li><li>Execute ongoing, operational business-as-usual (BAU) tasks to meet management-defined KPIs and SLAs and deliver security projects in line with management-defined priorities and deadlines.</li><li>Stay current with the latest security news, threats, intelligence, tactics, techniques, and vulnerabilities. Research and analyze new threats and vulnerabilities to determine exposure.</li><li>Perform threat hunting and review, triage, investigate and escalate security alerts raised by security tools, technologies, and services (e.g., endpoint security, network security, DLP, SIEM, reported phishing emails, etc.)</li><li>Assist and/or lead efforts to isolate, contain, respond to, and recover from security incidents. </li><li>Identify, review, prioritize, plan, coordinate, and follow-up on the remediation of vulnerabilities.</li><li>Configure, customize, tune, manage, troubleshoot, and maintain to ensure effective and efficient operation of security technologies, such as SIEM, endpoint security, secure web gateway, CASB, DLP, email security, intrusion detection/prevention systems, etc. This may also include scripting, automation, and orchestration across the various platforms.</li><li>Define, document, and follow approved processes for all the responsibilities includes in this job description. Create and maintain documentation for systems, including design and operation.</li><li>Review systems, configurations, and process to ensure and report on compliance with ION policy, client requirements, audit controls, regulations, and industry best practices. Provide best practice security recommendations to IT and other teams within ION, based on review results.</li><li>Respond to information security-related inquiries and requests.</li></ul></ul><h3>Required Skills, Qualifications and Experience</h3><ul><ul><li>Degree/diploma/certifications in a technology-related field and/or relevant working experience; highly desired certifications include: PenTest+, Security+, OSCP, CCSP, CEH, GCIH, GMON</li><li>3+ years' experience in information technology and/or information security</li><li>Must have fundamental programming/scripting capabilities (e.g. python, PowerShell, bash, etc.)</li><li>The following general characteristics are required:</li><li>A team player with the ability to work independently and unsupervised </li><li>Ability to own delegated tasks and see them through to completion</li><li>Ability to manage time and prioritize work to maximize productivity</li><li>Excellent communication skills (both written and verbal)</li><li>Exceptional attention to detail and quality</li><li>Excellent problem-solving techniques and trouble analysis skills</li><li>The candidate should have a good knowledge of:</li><li>Endpoint security concepts, controls, and best practices for workstation (e.g. Windows and Mac) and server (e.g. Windows and Linux) operating systems</li><li>General IT networking concepts, protocols, standards and network security concepts, controls, and best practices</li><li>Cryptography fundamentals and data security controls and best practices</li><li>Forensic investigation techniques</li><li>Prior experience deploying, configuring, managing, and/or operating security technologies is preferred, such as endpoint security (e.g. AV/EPP/EDR), SIEM, DLP, SWG, CASB, UEBA, IDS, IPS, firewalls, IAM/PIM/PAM, vulnerability management, MDM, etc.</li></ul></ul>About usWe’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Noida

Security Operations Center (SOC) Analyst

Linux Enterprise Customer Success Engineer - US Job Code 301024 FLSA Status Exempt Work Location USA Function Service Delivery Career Level Code P4 Career Level Professional Advanced H1-B Qualified Job Level 11 Individual Contributor Job Profile Summary Serves as a key element within the Rackspace support infrastructure and has ownership of technical support for a designated customer base. Provides consulting service to customers on building, maintaining, and upgrading systems to meet customer needs. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way. Analyzes customer configurations, uses initiative and advises on potential pitfalls that a customer may experience using existing or planned methods and suggests alternatives that may better serve the stability of the customer’s solution. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Solves customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues. This role may be on call 24x7x365 and is the premier role of Fanatical Support. Careel Level Summary • Performs tasks with little supervision, receives escalations from others. Mentors and coaches individual contributors. Critical Competencies Key Responsibilities • Owns the technical support for the customer base; tracks issues, ensures resolution at the appropriate level. Ensures customers receive a Fanatical Support experience. Understands customer configurations and analyzes strengths, weaknesses, opportunities and threats. Collaborates with customer to proactively address weaknesses and opportunities. Collaborates with internal and external teams to provide support. Troubleshoots and resolves system service issues and OS level issues. Receives and resolves issues escalated from lower level admins. Creates and maintains customer loyalty by serving customers above an beyond their expectations. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc. Knowledge • Advanced knowledge of servers/computer hardware and software. Strong knowledge of DNS, including diagnostics with UNIX tools. Expert working knowledge of Linux OS. Expert knowledge of network fundamentals. Advanced knowledge of relevant web services, mail, MBU, Linux and monitoring applications. Advanced knowledge of MySQL. Drive to continually expand knowledge in the areas of new technological developments and trends. Attention to detail in documenting information and ability to show ownership of follow through in customer resolutions. Solid problemsolving abilities coupled with a desire to take on responsibility. Strong written and verbal communications skills, bi-lingual skills a plus. Strong presentation skills. Ability to develop and maintain relationships with key external stakeholders at various business levels. • Familiarity with Rackspace tools, systems and infrastructure Skills • LATAM: H-1B Qualified Role Fluency reading, writing and speaking Portuguese or Spanish at a technical/business level. requires a Bachelor’s degree and 8 years of related work experience. At the manager’s discretion, additional relevant experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of higher education. Requires expert level OS knowledge and advanced knowledge of Apache, MySQL, PhP. Experience requiring a strong knowledge of storage clustering. • Hosting: JOB SECTION: Invent. BUSINESS UNIT: Hosting Operations A System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders, cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirements. Negotiates and places orders with common carriers. Troubleshoots and resolves system service issues and OS level issues, plus issues elevated from level I &amp; II administrators. Provides input during the performance and merit review process. Responsible for scheduling and ensuring adequate coverage. Facilitate technical meetings. Identify coaching and development opportunities for technicians. Assist the team lead as appropriate. Serves as a back up to Team Leader. Requires approximately 3- 4 years working in a computer technical field. Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred. Technical certifications (i.e., RHCE, RHCT, A+, CompTIA, MySQL, CCNA, and CCIE) or equivalent knowledge required. Able to touch type 50 - 60 wpm. Minimum of 2-3 years working in the Rackspace environment or equivalent FANATICAL customer support work place. • Cloud: JOB SECTION: Cloud Support. BUSINESS UNIT: Cloud Support Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. • Managed: JOB SECTION: Linux BUSINESS UNIT: Managed Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Education • High school diploma or equivalent required. Bachelor’s degree in Computer Science, Engineering, or related field preferred Certifications • Linux+, RHCSA, and RHCE certifications preferred Experience • Requires 8 years experience in systems administration or related field, including a minimum of 2+ years web hosting experience Physical Demands • General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. May require domestic travel to customer sites, conferences and education; less than 15%. Travel Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Linux Lead Customer Success Engineer - III

Apply to undefined Cyber Security Jobs in India in companies remotely and near you. New undefined Cyber Security Jobs in India added daily.

Job Position and Company	Location	Tags	Posted
Global Head- Cloud Managed Services (R-16400) at Rackspace	Full Time Manager Consulting
Senior Product Designer, JSM Enterprise at Atlassian	Remote Full Time Manager
Product Manager, Enterprise Data Portability at Atlassian	Remote Full Time Manager
Principal Product Manager, Enterprise Data Portability #LI-Remote at Atlassian	Remote Full Time Manager
Principal Engineer - Data Portability at Atlassian	Remote Full Time
Software Development Engineer II at Atlassian	Remote Full Time
Payroll Manager APAC West at Atlassian	Remote Full Time Manager
Principal Engineer - Data Portibility at Atlassian	Remote Full Time
Oracle Application Database Administrator - III at Rackspace	Remote Full Time Administrator
Head of People Business Partner (PBP) - Technology at Gojek	Full Time Manager Chief
Sr Linux Support Engineer (Permanent Night Shift, 4 Days Working) at Rackspace	Remote Full Time Administrator Manager
Customer support Technician at Rackspace	Remote Full Time
Customer Service Tecnician II - R-16386 at Rackspace	Remote Full Time
Customer Support Technician II - R-16380 at Rackspace	Remote Full Time
Associate Accountant at Gojek	Full Time Audit Manager
Senior Software Engineer - Frontend, Jira Service Management - Data Center at Atlassian	Remote Full Time
Enterprise Cloud Support Engineer at Atlassian	Remote Full Time
Cyber Security Product Engineer at City	Full Time Javascript
Security Operations Center (SOC) Analyst at ION Group	Full Time Forensic Soc Analyst Audit Analyst
Linux Lead Customer Success Engineer - III at Rackspace	Remote Full Time Comptia Administrator Manager

undefined Cyber Security Jobs in India

60 undefined Cyber Security Jobs in India found. Page 1 of 3

Subscribe to the weekly
Cyber Security Jobs Newsletter

Cyber Security Jobs by Category

Cyber Security Jobs by Location

undefined Cyber Security Jobs in India

60 undefined Cyber Security Jobs in India found. Page 1 of 3

Subscribe to the weekly Cyber Security Jobs Newsletter

Cyber Security Jobs by Category

Cyber Security Jobs by Location

Subscribe to the weekly
Cyber Security Jobs Newsletter