Rackspace

AWS Cloud EngineerOverview &amp; ResponsibilitiesRackspace is seeking an AWS Cloud Engineer II focused on cloud deployments to join our team in India. In this role you will be part of the team that architects, implements, and deploys our AWS cloud-based offerings.  Customer Focus: Our Cloud Engineers get to build one-of-a-kind, cutting-edge cloud solutions for some of our top enterprise customers. Our primary focus is to distill confidence in our customers by creating customized solutions and a top-notch customer onboarding experience.  Automation: Customer deployments should be solidly reliable and repeatable. Knowledge of tools like Github, Terraform, and CDK are critical to achieving this goal. If you enjoy writing programmatic solutions to reduce customer turnaround time and your own workload, this team is for you.Responsibilities:·Work with a talented and highly engaged team of Engineers, Relationship Managers and Product Team·Automatedeployments utilizing custom templates and modules for customer environments on AWS.·Architect AWS environment best practices and deployment methodologies·Create automation tools and processes to improve Team and Racker day to day functions·Educate customers on AWS and Rackspace best practices and architecture·Ability to configure CloudWatch and Serverless Alerts·Assist in educational briefings for teammates to advance in technical trainings for continued growth·Act as an escalation point for our AWS Support Engineers when required·Provide a continuous Fanatical Support experience for our customersQualifications: ·       5-7 years experience as a Deployment engineer.·       Working knowledge of Amazon Web Services Products &amp; Services, CloudWatch, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc·       Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance·       Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists &amp; load balancing·       Good understanding of design of native Cloud applications, Cloud application design patterns and practices·       Working knowledge using CloudFormation and Terraform·       Kubernetes exp. is a plus, as is exp. w/Relational and NoSQL Databases·       Knowledge of databases (SQL Server and MySQL)·       Working knowledge of Backup and Recovery methodology and implementations·       Good knowledge of application development using Agile, and DevOps best practices·       Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences·       Effective with time management and expected deliverables·       An ability to multi-task and work on multiple concurrent projects·       AWS Certified Solutions Architect Associate·       AWS Certified Solutions Architect ProfessionalReady to work in Night Shift and 24x5 EnvironmentAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

AWS Cloud Engineer - II (R-17703)

JOB TITLE:Azure Cloud Engineer II (Implementation)JOB DESCRIPTION: The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles.Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets. At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills.  Being successful in this role requires:·       Working knowledge of Microsoft Azure Products &amp; Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc·       Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance·       Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists &amp; load balancing·       Good understanding of design of native Cloud applications, Cloud application design patterns and practices·       Working knowledge of using ARM and/or Terraform JOB REQUIREMENTS:Responsibilities:·Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams·Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform·Architect Azure environment best practices and deployment methodologies·Create automation tools and processes to improve Team and Racker day to day functions·Educate customers on Azure and Rackspace best practices and architecture·Assist in educational briefings for teammates to advance in technical trainings for continued growth·Act as an escalation point for our Support Engineers when required·Provide a continuous Fanatical Support experience for our customersQualifications: ·       5+ years experience working with Azure and executing cloud deployments·       Working knowledge of Azure Resources and Services, Scaling, Load Balancing, CDNs, Networking etc.·       Experience automating and orchestrating workloads on Azure·       Experience creating Terraform and/or ARM templates·       Experience in scripting specifically PowerShell and Bash.·       Experience with Microsoft Active Directory. ·       Experience working with at least one of the following languages: C#, Json, Python·       Experience with GIT, VSTS and Terraform·       Experience on KQL for Alert Creation and modifications·       Proficient leveraging CI/CD tools to automate testing and deployment·       Experience in the Azure services &amp; APIs.·       Strong Windows skills·       Knowledge of databases (SQL Server and MySQL)·       Working knowledge of Backup and Recovery methodology and implementations·       Knowledge of supported network appliances and related solutions in Azure is preferred. F5, Cisco, Palo Alto etc.·       Knowledge of Azure federation services is preferred.·       Good knowledge of application development using Agile, and DevOps best practices·       Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences·       Effective with time management and expected deliverables·       An ability to multi-task and work on multiple concurrent projects·       Must have Azure 900 &amp; 104 Certifications·       Should be ready work in 24x7 environment, in all available shifts About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure Cloud Engineer - II

AWS Cloud EngineerOverview &amp; ResponsibilitiesRackspace is seeking an AWS Cloud Engineer II focused on cloud deployments to join our team in India. In this role you will be part of the team that architects, implements, and deploys our AWS cloud-based offerings.  Customer Focus: Our Cloud Engineers get to build one-of-a-kind, cutting-edge cloud solutions for some of our top enterprise customers. Our primary focus is to distill confidence in our customers by creating customized solutions and a top-notch customer onboarding experience.  Automation: Customer deployments should be solidly reliable and repeatable. Knowledge of tools like Github, Terraform, and CDK are critical to achieving this goal. If you enjoy writing programmatic solutions to reduce customer turnaround time and your own workload, this team is for you.Responsibilities:·Work with a talented and highly engaged team of Engineers, Relationship Managers and Product Team·Automatedeployments utilizing custom templates and modules for customer environments on AWS.·Architect AWS environment best practices and deployment methodologies·Create automation tools and processes to improve Team and Racker day to day functions·Educate customers on AWS and Rackspace best practices and architecture·Ability to configure CloudWatch and Serverless Alerts·Assist in educational briefings for teammates to advance in technical trainings for continued growth·Act as an escalation point for our AWS Support Engineers when required·Provide a continuous Fanatical Support experience for our customersQualifications: ·       5-7 years experience as a Deployment engineer.·       Working knowledge of Amazon Web Services Products &amp; Services, CloudWatch, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc·       Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance·       Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists &amp; load balancing·       Good understanding of design of native Cloud applications, Cloud application design patterns and practices·       Working knowledge using CloudFormation and Terraform·       Kubernetes exp. is a plus, as is exp. w/Relational and NoSQL Databases·       Knowledge of databases (SQL Server and MySQL)·       Working knowledge of Backup and Recovery methodology and implementations·       Good knowledge of application development using Agile, and DevOps best practices·       Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences·       Effective with time management and expected deliverables·       An ability to multi-task and work on multiple concurrent projects·       AWS Certified Solutions Architect Associate·       AWS Certified Solutions Architect Professional·       Ready to work in Night Shift and 24x5 EnvironmentAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS Cloud Engineer - II (R-17731)

FLSA Status: ExemptH1-B Status: Not Eligible for Sponsorship Job Family SummaryThe Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires working knowledge and experience in own job discipline and broadens capabilities·       Continues to build knowledge of the company, processes, and customers·       Performs a range of assignments related to job discipline·       Uses learned and prescribed guidelines or processes in analyzing situations·       Receives a moderate level of guidance and direction Critical Competencies·       Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for·       Idea Creation: Provides ideas and designs new solutions, methods, and products to update what existed prior Key Responsibilities·       Technical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as required·       Lead customer engagements (both technical and non-technical)·       Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure·       Mentor and assist Rackers across the OS Function Provide exceptional customer support via the phone, and ticketing systems·       Collaborate and share knowledge with other Engineers and Administrators on the support floor·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvement·       Ability to apply fundamental knowledge to solve customer issues·       Ensure adherence to customer &amp; SLA commitments for selfPerson SpecificationKnowledge·       Proficient knowledge of Linux and/or Windows Server Operating Systems·       Proficient knowledge of server hardware, networking, backup, and storage solutions·       Proficient knowledge of implementing, analyzing, and troubleshooting highly available systems·       Proficient knowledge of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as:o   Windows: Server Failover Clustering, Active Directory, IISo   Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP·       Intermediate knowledge of Database Servers:o   Windows: MSSQLo   Linux: MySQL, MariaDB, Percona·       Intermediate knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)·       Intermediate knowledge of Cloud Platform Products (Azure/AWS/GCP)·       Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols·       Basic scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities ·       Understands key business drivers; uses this understanding to accomplish own workSkills·       Passionate about technology and has a desire to constantly expand technical knowledge·       Detail-oriented in documenting information and able to own customer issues through resolution·       Able to handle multiple tasks and prioritize work under pressure·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility·       Strong written and verbal communication skills, both highly technical and non-technical·       Fluency in multiple languages is a plusEducationRequired·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.Certifications·       Desired: o    MCSA or MCSE for Windows specializationo    RHCSA/RHCE (or LPI/LFC equivalent) for Linux specializationExperienceRequired·       2-4 years of technical engineering and administration experience with a minimum of 2 years in an OS Systems Engineering and Administration functionPreferred·       Technical customer support experience in a cloud hosting/technology environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       A willingness to work weekends and/or holidays when required as the business dictatesTravel·       Occasional domestic travel, less than 10% The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.Last Updated: June 30 ,2020                                                     Created: June 30 ,2020 About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Windows Support Engineer II

DAZN

THE ROLE:This position is based in Katowice, Poland, and holds the internal job title of LRD Support - Intern. As a member of our dynamic team, you will have the opportunity to contribute to the seamless delivery of top-notch support and maintenance for our platform, directly influencing the experiences of our users. AS OUR NEW Intern  YOU’LL HAVE THE OPPORTUNITY TO: ·         Learn how to develop features in large-scale web applications for Living Room Devices ·         Work with newest Living Room Devices (PS5, Xbox, TV’s and more)  YOU’LL HAVE:·         Understanding and practical knowledge of operating systems, including macOS and Linux, optionally Windows. ·         Have basic knowledge on JavaScript, HTML/CSS ·         Ability to work in a team.  ·         Accuracy, punctuality, and responsibility in performing duties.  ·         You have communicative knowledge of English ·         Willingness to work various shifts, including evenings and nights.   This Internship is well paid!  We also have a break room with PlayStation, table soccer and massage chair. You can also enjoy breakfast and fruit throughout the week. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Katowice

Support Engineer Internship,  (LRD) - JavaScript

Key AccountabilitiesResolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketingSecure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issuesTroubleshoot monitoring alerts and create tickets accordinglyEscalate support requests according to escalation proceduresSecond rollover point for inbound customer callsPerform incident management identification, assist in managing and escalationEnsure adherence to customer &amp; SLA commitmentsMonitor ticket response times and take appropriate actions to ensure team response time targets are metCollaborate with Account Managers and Business Development Consultants to build strong customer relationshipsCollaborate and share knowledge with other administrators on the support floorProvide Fanatical Experience to customers in all the above Person SpecificationKnowledgeBasic OS troubleshooting knowledge with OS specialism in either Windows or Linux Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commandsBasic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for LinuxBasic understanding of SSL &amp; DNSBasic understanding of Active Directory for Windows specializationPrefer basic understanding of patching - documents changes based on requests for changePrefer basic ability to apply change control proceduresPrefer familiarity with basic cross platform troubleshooting tasksPrefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStackRequires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activitiesUnderstands how the assigned duties relate to others in the team and how the team integrates with othersSkillsSelf-motivated with a strong desire to learn and improve both technical and ‘people’ skillsIntermediate verbal and written communication skills and the ability to communicates basic technical information with team membersStrives for performance improvements in oneself and peersLeads by example and motivates team membersOrganizational skills with the ability to provide quality at paceAbility to work at a team level as well as an individual levelAbility to interact confidently with more senior and/or skilled areas of the businessAble to communicate constructive feedback effectivelyAbility to adapt to changing business and technology requirementsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Gurugram

Job Opportunity : Support Technician : WFH #LI

An Incident Support engineer has three key areas of responsibility: manage continual flow of service issues and requests, maintain system availability, and manage the swift return to service of any incident affecting product availability.  Sports broadcasting is a rapidly growing requirement and need for clients across the world in many fields and thus an interest in sport and an analytical mind is needed to handle a fast paced and exciting product. The team must work together, completing tasks independently, but ensuring that product delivery of the business can continue. The role of incident support engineer is critical to keeping all the systems up to date and running to support the products of the business.  A career as an incident support engineer requires dedication to continuing education, as technology is constantly changing, and it is necessary to invest time and effort to stay current. . <h3>As our new Incident Support engineer, you’ll have the opportunity to:</h3><ul><ul><li>Work in a first line support team who act as the SPOC (single point of contact) for internal/external stakeholders who report incidents and requests related to our systems and services</li><li>Incident support engineer’s primary objective is to ensure that in the event of an incident, service is returned as quickly as possible by taking appropriate steps following established or available processes.</li><li>The key activities being to detect and identify incident, matching incident to known problems, quick resolution of incident, prioritizing incidents in terms of impact and urgency and correctly escalating incidents to ensure that timely resolution.  Monitor systems service health and follow procedure</li><li>As the single point of contact (SPOC), the team owns all incidents from initial detection, logging, escalation, to closure. </li><li>Procedures when issues arise and providing excellent communications by way of notifications and updates, both written and oral to the business and external parties.</li><li>Provide stats for the daily Service Desk report on call trends.</li><li>Publishing support documentation to assist staff with requests for information &amp; provide staff training if required.</li><li>Answer support queries from clients, account management and remote offices in accordance with company policies and procedures.   </li></ul></ul><h3>You’ll be set up for success if you have:</h3><ul><ul><li>A university or college qualification in computer services, information technology systems, or computer programming.     </li><li>Incident Management experience - Managing incidents including business expectations and communication.        </li><li>Sporting Knowledge.</li><li>Excellent English written and verbal communication skills and telephone manner. </li><li>Previous IT Service Desk experience around Windows, Mac, Linux, PowerShell, Azure, Skim provisioning, SSO, Active Directory, Office exchange is preferable.</li><li>Administration experience around corporate systems such as Jira, Confluence, GitHub, O365 is preferable. </li><li>Must be able to work in shifts which will include weekends, public holidays, and overnights.</li><li>Good fiber broadband connectivity (minimum 10MBPS speed) to enable working from home effectively. Usage of dongle or mobile hotspot not allowed.</li></ul></ul><h3>Even better if you have:</h3><ul><ul><li>Sports media and customer service background</li><li>If you enjoy working with technology, focused on details, and can work as a team member. </li><li>An ITIL qualification is preferable but not essential.      </li><li>Experience of a fast-moving support environment would be an advantage, ideally having developed a strong Broadcast/IT aptitude.</li></ul></ul><h3>SUMMARY</h3><ul><ul><li>Job Title: Incident Support Engineer – Service Desk</li><li>Reports To (title):  Incident Support Team Lead – Service Desk</li><li>Career Level: Player</li><li>Country and Location: India - Mangalore</li><li>Hours of Work: 9 Hours / 24*7 (Flexible to work in shifts &amp; Weekends)</li><li>Line Management Responsibility: No</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Mangalore

Incident Support Engineer

Do you want to have an impact on a live-stream native app that is used by millions of users across multiple devices on a daily basis? Would you like to be a part of a cutting-edge, talented and friendly team?  Here at DAZN we’re laser-focused on becoming the #1 place for sports fans all over the world. Our engineering teams deliver this experience for the most popular consumer platforms on the market, including mobile devices (Android and iOS), living room devices (gaming consoles, TVs, STBs) and web. By joining us you will have a chance to work on a truly global product, with hundreds of thousands of users visiting us every day, expecting high quality solutions and frequent improvements to everyday experience.  Your Team  The Android team is made up of around 6 Android engineers and 3 SDETs. We introduce new features to our app, we also maintain and extend the existing functionalities so that they are stable, resilient and handy to our users. We put DAZN’s quality as one of our primary objectives. Anything we do is monitored and measured in terms of final user impact and experience.  This role is based in Katowice. We support a remote working model but if you’d like to work from the office – you are more than welcome.  <h3>As our new Android Engineer, you’ll have the opportunity to: </h3><ul><ul><li>Implement new features with unit and automated tests &amp; support existing features.</li><li>Take care of the health of the codebase.</li><li>Build a large app according to the Android-SDK standards (multiple Gradle modules).</li><li>Design and deliver tools used by other teams.</li><li>Cooperate with teams across the entire company to deliver critical improvements to the whole platform.</li></ul></ul><h3>You’ll have: </h3><ul><ul><li>Experience in implementing Android application in Kotlin.</li><li>Experience in RxJava or alternative multithreading libraries. </li><li>Experience with writing unit (JUnit) tests.</li><li>Stay up to date with the Android SDK changes and trends. </li><li>Ability to propose, own, drive and implement initiatives from ideation until delivery and monitoring.</li><li>Knowledge of monitoring, remote config and experimentation tools.</li></ul></ul><h3>Benefits will include:</h3><ul><ul><li>Access to DAZN streaming service</li><li>Annual performance-related bonus</li><li>Annual leave increasing by 3 days after 3 years</li><li>Private medical insurance (fully financed by DAZN)</li><li>Life assurance</li><li>Pension scheme (Pracowniczy Program Emerytalny)</li><li>MyBenefit platform (MultiSport and thousands of sports, culture or tourism benefits)</li><li>Financially rewarding ‘Refer a Friend’ scheme</li><li>Family-friendly community</li><li>Opportunity for flexible working</li><li>Employee Assistance Program (psychological, managerial, legal and financial counselling)</li><li>Free access for you and one other to our workplace mental health platform app (Unmind)</li><li>Learning and development resources</li><li>Access to our internal speaker series and events</li><li>High-end laptops (Macs or Windows)</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Android Engineer

Job Summary:  In this role you will be part of the team that architects, implements, and deploys our AWS cloud-based offerings. Specifically, we are looking for an engineer to work in the government space and on Infrastructure as Code. Clearance (application to be paid for by Rackspace) is required, and the successful applicant must reside in the US. Customer Focus: Our DevOps Engineers get to build one-of-a-kind, cutting-edge cloud solutions for some of our top enterprise customers. Our primary focus is to instill confidence in our customers by creating customized solutions and a top-notch customer onboarding experience.  Automation: Customer deployments should be solidly reliable and repeatable. Knowledge of tools like Github, Terraform, and CDK are critical to achieving this goal. If you enjoy writing programmatic solutions to reduce customer turnaround time and your own workload, this team is for you.  Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Work with a talented and highly engaged team of Engineers, Relationship Managers and Product Team.</li><li>Automate deployments utilizing custom templates and modules for customer environments on AWS. </li><li>Architect AWS environment best practices and deployment methodologies.</li><li>Create automation tools and processes to improve Team and Racker day to day functions.</li><li>Educate customers on AWS and Rackspace best practices and architecture.</li><li>Assist in educational briefings for teammates to advance in technical trainings for continued growth.</li><li>Provide a continuous Fanatical Support experience for our customers.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>3+ years’ experience as a DevOps engineer. </li><li>Must be AWS Certified (3 cert minimum) </li><li>Near expert knowledge of AWS Products &amp; Services, Caching, EBS, Scaling, Load Balancing, Networking etc. </li><li>Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.</li><li>Exceptional understanding of central networking concepts: VLANs, layer 2/3 routing, access lists &amp; load balancing.</li><li>Near expert understanding of design of native Cloud applications, Cloud application design patterns and practices.</li><li>Highly skilled in Terraform/IaC, including CI/CD practices.</li><li>Knowledge of databases (SQL Server and MySQL.</li><li>Working knowledge of Backup and Recovery methodology and implementations.</li><li>Good knowledge of application development using Agile, and DevOps best practices.</li><li>Kubernetes exp. is a plus, as is exp. w/Relational and NoSQL Databases. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul><h3>Government Investigation/Background Check: </h3><ul><ul><li>This role will be supporting Government Customers and new hires will undergo an FBI Background investigation- Criminal Justice Information Services (CJIS).</li></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. ·       The anticipated starting pay range of California, Washington state and New York City applicants for this role is $88,400 - $129,580.·       The anticipated starting pay range of Colorado applicants for this role is $112,900 - $165,550.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS DevOps Engineer III

Job Family SummaryServes as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires basic skills in an analytical or scientific method or operational process·       Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines·       Works with close supervision Critical Competencies·       Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards·       Value Analysis:Provides customers with basic, standard information regarding products/offerings  Key Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer &amp; SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above  Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL &amp; DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills·       Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills·       Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members·       Strives for performance improvements in oneself and peers·       Leads by example and motivates team members·       Organizational skills with the ability to provide quality at pace·       Ability to work at a team level as well as an individual level·       Ability to interact confidently with more senior and/or skilled areas of the business·       Able to communicate constructive feedback effectively·       Ability to adapt to changing business and technology requirementsEducationRequired·       Regional equivalent to High School Diploma·       Technical education or job acquired knowledge related to the duties of the role.Preferred·       Higher education classes related to technologyCertifications·       Requires MTA, MCP, MCSA, or MCSE for Windows specialization·       Requires LPIC-1 or RHCSA for Linux specializationExperienceRequired·     2+  years of technical customer support experience OR education/certification to a level of proficiency to perform the role dutiesPreferred·       Technical customer support experience in a client-centric ticket queue environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       Work aligned to set shift hours, may require non-traditional work shift·       Ability to accommodate on-call rotationsTravel·       No travel requiredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I - R-17663

FLSA Status: Non-ExemptH1-B Status: Not Eligible for Sponsorship Job Family SummaryServes as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires basic skills in an analytical or scientific method or operational process·       Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines·       Works with close supervision Critical Competencies·       Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards·       Value Analysis:Provides customers with basic, standard information regarding products/offerings  Key Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer &amp; SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL &amp; DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills·       Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills·       Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members·       Strives for performance improvements in oneself and peers·       Leads by example and motivates team members·       Organizational skills with the ability to provide quality at pace·       Ability to work at a team level as well as an individual level·       Ability to interact confidently with more senior and/or skilled areas of the business·       Able to communicate constructive feedback effectively·       Ability to adapt to changing business and technology requirementsEducationRequired·       Regional equivalent to High School Diploma·       Technical education or job acquired knowledge related to the duties of the role.Preferred·       Higher education classes related to technologyCertifications·       Requires MTA, MCP, MCSA, or MCSE for Windows specialization·       Requires LPIC-1 or RHCSA for Linux specializationExperienceRequired·       1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role dutiesPreferred·       Technical customer support experience in a client-centric ticket queue environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       Work aligned to set shift hours, may require non-traditional work shift·       Ability to accommodate on-call rotationsTravel·       No travel required   The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I

Job Summary: Rackspace is looking for an Information Security Engineer to join our team. This individual configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome.The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Provide exceptional customer support via the phone, email and ticketing system</li><li>Own level-appropriate customer requests and issues, seeing them through to resolution</li><li>Escalate support requests to next-level engineers and other support teams according to escalation procedures</li><li>Schedule and coordinate level-appropriate maintenances</li><li>Communicate with Account Managers and Business Development Consultants to build strong customer relationships</li><li>Collaborate and share knowledge with other Engineers</li><li>Review and adhere to defined policy and process standards</li><li>Documentation creation and contribution</li><li>Ticket Contribution and Phone Availability: Working as a team to serve our customers, helping the overall team hit their targets while maintaining individual targets.</li><li>Customer rating on work done via tickets</li><li>Exceptional ticketing standards</li><li>High level of first pass yield maintenances</li></ul></ul><h3>Qualifications </h3><ul><ul><li>A minimum of two years’ experience in a related field</li><li>A computer-related degree and/or relevant network, security, or system administration certifications</li><li>Excellent written and verbal communication skills (fluency in multiple languages is a plus)</li><li>Must be able to work weekends, after hour shifts and/or holidays when required as the business needs</li>Any combination of the following technical certifications is preferred:<li>CCNA (R&amp;S, Security, or CyberOps) certifications</li><li>Any SANS GIAC certifications</li><li>RHCE or equivalent for Linux administration</li><li>MCSA or equivalent for Windows administration</li>The Information Security Engineer has an intermediate knowledge of:<li>Security concepts, principals and technologies</li><li>Configuration and support of Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) (Alert Logic, Firepower)</li><li>Efficiently handle and respond to customer IDS alert tickets</li><li>Execute vulnerability scans, review results, and provide guidance with internal teams on how to remediate (Alert Logic, Rapid7)</li><li>Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)</li><li>Knowledge of common web security vulnerabilities and recommended remediation</li><li>Configuration and support of Log Management tools (Alert Logic)</li><li>Configuration and support of Two-Factor Authentication tools (Duo Security, RSA)</li><li>Configuration and support of Anti-Virus tools (ESET, Sophos)</li><li>Configuration and support of File Integrity Monitoring tools (FIM)</li><li>Configuration and support of Database Encryption and Key Management tools (Vormetric)</li><li>Minor configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)</li><li>Minor configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)</li><li>Knowledge of IPSEC and SSL VPN technologies</li><li>Troubleshoot network connectivity using industry standard packet capture tools</li><li>Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers</li><li>Networking concepts and devices (All OSI Layers)</li><li>Windows and Linux operating system administration</li><li>Understanding of public cloud security architectures, best practices, and services</li><li>Provide guidance on different deployment strategies</li><li>Maintain up-to-date vendor related roadmaps and scheduled releases</li><li>Execute device firmware upgrades across various platforms based on security requirements / feature updates</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.-Working hours: Tuesday to Saturday 7am to 4pm.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Information Security Engineer II

Storage Engineer – INJob Summary·       Responsible for the day- to- day operations of the multiple storage infrastructure (SAN, Object Storage, NAS), including customer onboarding support, decommissions, pre-sales support, performance analysis and tuning, troubleshooting, maintenance, and project management.·       Configure and manage storage arrays, switches, and fabrics, including EMC PMAX/VMAX/AFA, Unity, VNX, Power Store, NetApp (FAS,AFF), and Brocade switches, Unity, FAS arrays, as well as Flex Clone, Snap Mirror and  Snap Vault·       Recognize client needs, then implement in accordance with product offerings·       Handles medium to large customer configuration questions, complex One-Off questions, and out of scope One-Off approvals.·       Strong working knowledge of networking, fibre channel concepts, and technologiesDesired qualifications·       Demonstrated experience working in environments with enforced change and risk control protocols.·       Ability to manage multiple tasks and prioritize effectively to maintain productivity levels.·       Strong problem-solving skills with a willingness to take on responsibility.·       Efficient and timely problem resolution skills while handling multiple tasks without compromising attention to detail or risk management·       Requires little assistance to perform duties. Mentors Level I SAN engineers and support teams.·       Passion for delivering fanatical customer support by creating great first impressions and setting proper expectations·       Ability to take ownership of customer requests and issues, managing them through to resolution·       Advanced knowledge and understanding of troubleshooting, testing, and performance tuning in storage platforms·       Advanced knowledge of storage best practices for current VMware, Windows, and Linux operating systems, file systems. Key Responsibilities ·       Create Change Requests and perform assigned maintenances·       Provide feedback on wiki articles where the process deviates from documentation or lacks detail·       Evaluate issues, determine, and execute resolutions to resolve multi-customer impacting events, often requiring on-the-spot decisions·       Lead tasks relating to problem management, process improvement, reporting, and customer infrastructure·       Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Storage and Backup Function·       Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business·       Collaborate and share knowledge with other Engineers Job Complexity ·       This role entails working with customer requests and following established procedures to plan and execute technical changes. The job also involves responding to customer inquiries about performance, processes, and recommendations based on Rackspace best practices.·       The responsibilities of this position include building new storage configurations through software installations, provisioning LUNs/volumes for new or expanded requests, performing host zoning and registration, conducting quality control, and consolidating tickets. This position also includes decommissioning storage devices, performing host un-zoning and de-registration, server clean-up, and troubleshooting host connectivity and storage component failures.·       In cases of critical component failures, this position requires escalating issues to higher-level engineers. The job also involves answering general configuration questions, auditing environments, performing quality control as part of storage fleet management, and providing performance statistics reporting, software reporting, and storage reporting to meet customer and Rackspace leader requests.·       The role includes auditing array and core logs, performance, utilization, and validating data accuracy in Rackspace records. Additionally, the job requires auditing reference tools such as Wiki, SharePoint, and RSS feeds. The position involves assisting with scheduling and working on host-side maintenance tasks, including quality control, HBA, re-kicks, LUN expansions and migrations, cab migrations, and migration cutovers.·       As part of regular system health checks, this role requires upgrading software, firmware, and drivers. The position also involves making recommendations for process and procedure improvements. Knowledge ·       Proficient technical knowledge in technology troubleshooting methodologies, design, and implementation·       Proficient knowledge of data backup and restoration methodologies·       Proficient knowledge of, but not limited to MMC consoles, event viewer, Proficient FTP file transfers, user permissions, and service management within Microsoft Windows Server and/or the ability to (but not limited to) navigate file systems, editing with vi, identify running services and processes, SSH and FTP, file permissions, and Proficient network troubleshooting tools within Redhat Linux·       Proficient knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms·       knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange·       Understanding of Networking, Fiber Channel concepts, and technologies·       Proficient understanding of patching - documents changes based on requests for change·       Proficient ability to apply change control procedures·       Proficient ability to perform cross platform troubleshooting tasks ·       Detail-oriented in documenting information and able to own customer issues through resolution Education ·       Bachelor’s degree in Computer Science, Management Information Systems, or a related field·       5+ years of additional related experience may substitute for the degree requirement   Experience Required ·       5+ years of technical engineering and administration experience·       A minimum of 2-3 year of experience maintaining storage arrays and backups·       Technical customer support experience in a cloud hosting/technology environment Physical Demands·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operationsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Storage Engineer II

Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Software Support Expert Engineer who is ready to join us in creating a #CyberFit future!
The Software Support Expert Engineer will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.</li>
<li>Interact with various departments to analyze and resolve problems;</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>One or more of the following:</li>
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum);</li>
<li>Fluent German (both oral and written, Upper Intermediate as minimum);</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers);</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer);</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user);</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters);</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers);</li>
<li>Experience working in applications support / security support, MSP, MSSP is a plus;</li>
</ul>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;</li>
<li>Strong internal customer focus with desire to learn all aspects of the business;</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy;</li>
<li>Strong written and verbal communication and interpersonal skills;</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills;</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities;</li>
<li>Self-motivated, proactive, and able to work with minimal supervision;</li>
<li>Passion and commitment to succeed by working hard and never giving up;</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Turin

Software Support Expert Engineer (German Language) (Iscritto alle liste delle categorie protette L. 68/99)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Software Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent German and English (both oral and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LB1

Milan

Cloud Software Support Specialist, German Language (Iscritto alle liste delle categorie protette L. 68/99)

JOB TITLE:Virtualization System Engineer IIFUNCTION:  Technical Support                  JOB DESCRIPTIONThe Provisioning Virtual Engineer is responsible for infrastructure tasks including provisioning hypervisors, connectivity issues, upgrades, and day-to-day issues and audits. Design, build, administer, maintain, and troubleshoot complex VMware environments. Ensure utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements for VMware infrastructure. Troubleshoot problems and take corrective action on a timely and effective basis. Provide technical support to internal and external users. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. CERTIFICATIONSThe following certifications preferred: CCIA, CCEE, CCEA, CCA, VCP, MCSE/MCITP, ESXi  JOB REQUIREMENTS:Knowledge/Skills/Abilities·       Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.·       Stays current with emerging technologies related to respective technology domain.·       Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.·       Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.·       Ability to lead the VMware team in the absence of an immediate frontline manager.·       Excellentabilitytohandlemultipletasksandprioritizeworktomaintainrequiredproductivitylevels.·       Excellentproblem-solvingabilities,coupledwith a desiretotakeon responsibility.·       Possessesadvancedwrittenandverbalcommunication.·       Intermediate Knowledge of ESXi, VCenter and vSphere, HA (High Availability), DRS, Affinity rule, VMotion, OVA/OVF, SRM, VSS (VSwitch)·       Develops internal wikis and procedures for relevant technology domain.·       Provides primary interface between the client and project manager for basic to intermediate projects.·       Gathers data for reporting and analysis and works appropriate tickets in queue.·       Acts as the primary interface for the client or project manager for basic to intermediate projects. ·       Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.·       Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies. ·       Ensure the control, integrity, and accessibility of the VMware environment for the enterprise. ·       Perform regular checks of system components for errors and application of necessary corrective action.·       Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.·       Basic operating systems knowledge (Windows and Linux)·       Basic network administration skills. Basic working knowledge of fiber channel SANS. ·       Basic working knowledge of NFS  Education ·       Bachelor’s degree in computer science, Management Information Systems, or a related field·       5+ years of additional related experience may substitute for the degree requirement.  Experience Required ·       5+ years of technical engineering and administration experience·       A minimum of 2-3 year of experience·       Technical customer support experience in a cloud hosting/technology environment Physical Demands·       May require long periods sitting and viewing a computer monitor.·       May require work on non-traditional shifts.·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

VMWare Cloud Engineer II (R-17550)

Job Summary: As a Solution Architect (SA) you will provide technical designing advice to both new and existing customers in new sales opportunities which fit the defined technical and budgetary requirements and constraints. You will be working alongside Sales, Service Delivery Manager and Support in achieving the segments financial target by designing the perfect solution for our clients challenge. You will accomplish this by identifying, technically qualifying and addressing prospect’s technical requirements by normal consultative methods. You will apply a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of Dedicated, Multi-cloud and Modern Workplace Environments. Utilizing a highly strategic, highly consultative framework with large, complex customers and prospects you will play a key role in aligning customer business strategies and IT architecture via Rackspace products and services whilst working closely with senior leadership of client organizations as well as key technical personnel. Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.</li><li>Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.</li><li>Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li><li>Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.</li><li>Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.</li><li>Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity &amp; performance analysis, consolidation scenarios, application inventory &amp; snapshot, business impact analysis, architecture feasibility analysis, data classification, integration &amp; dependency mapping, consumption &amp; demand analysis, application risk &amp; complexity profile, target platform &amp; service level mapping, migration methodology, schedule &amp; resource planning, target solution design, and executive summary.</li><li>Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.</li><li>Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.</li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.</li><li>Support the development of Rackspace Professional Services for Microsoft 365 by gathering deeper-level technical requirements during the sales process in order to define project scope, design the initial high-level solution architecture, and estimate the level of effort.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in Information Technology or a related technical field is preferred</li><li>7+ years of experience with technical implementations of customer projects and/or solution engineering with a proven track record in Microsoft 365. </li><li>Expertise in Microsoft applications (server/online versions) including Exchange, SharePoint, Teams, OneDrive, Groups, M365 Security and Compliance, Endpoint Manager (Intune) and other Microsoft 365 apps. </li><li>Industry experience in technical support and/or pre or post sales engineering and architecture that typically comes from over 10 years of experience.</li><li>Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).</li><li>Requires exposure to a range of IT environments, industry sectors &amp; technology stacks.</li><li>At least one top tier technical certifications in a highly desired technology domain.</li><li>Extensive managed services, consulting, technical support, and/or application development experience preferred.</li><li>Ability and willingness to learn new concepts &amp; technology in order to adapt to constantly changing SaaS platforms.</li><li>Willingness and desire to continuously keep knowledge up to date by earning relevant certifications to specialty domain.</li><li>Willingness to travel occasionally for customer visits or workshops.</li><li>Willingness to occasionally work extended hours in order to meet project requirements or deadlines.</li><li>Advanced knowledge of Active Directory and Azure Active Directory and Microsoft 365 Groups.</li><li>Enterprise Support and migration experience with Exchange and Sharepoint.</li><li>Solid working knowledge of Exchange, SharePoint, O365 and M365 preferred. </li><li>Solid knowledge of M365 licensing services and features. </li><li>Solid working knowledge of Powershell including Exchange and Sharepoint Modules.</li><li>Experience with merges/aquisitions, complex tenant to tenant migration scenarios.</li>One or more of the following certifications is desired:<li>Microsoft 365 Certified ( Admin, Collabroation Communications, Endpoint Admin, Identity and Services, Messaging Admin, Mobility and Security, Teams Admin)</li><li>Exchange</li><li>SharePoint</li><li>Office 365</li><li>Microsoft 365</li><li>Windows Server MCSA</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. ·       The anticipated starting pay range of California, Washington state and New York City applicants for this role is $137,500 - $219,800. ·       The anticipated starting pay range of Colorado applicants for this role is $125,000 - $199,900. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Pre-Sales Solutions Architect (M365) - US

Atlassian

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.If you love solving tech problems, enjoy working with all types of customers from around the world and love variety, this job has it all in spades. Atlassian is a growing software development company, and the Support team is expanding to allow it to grow with the business. Our Enterprise Support Engineers improve our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.We're looking for engineers with a degree of empathy for the customer experience. As an Enterprise Support Engineer, you should demonstrate the ability to mentor other support engineers to grow their technical and troubleshooting skills.In this role:Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud. You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.<h3>On your first day, we'll expect you to have:</h3><ul><ul><li>8+ years of experience in support, software services, and system administration for a large end-user community</li><li>4+ years of experience working with enterprise customers in a high touch model</li><li>Database skills, with the expertise to write and update SQL queries with ease</li><li>Experience to write Scripts (Python, bash/shell) will be good to have</li><li>Experience with SSO, SAML, LDAP, Active Directory, SSL</li><li>Experience with Splunk, APIs and REST calls</li><li>Worked with multiple operating systems, such as Linux, Unix, and Windows.</li><li>Knowledge of networks</li><li>Experience supporting Java, especially the JVM components</li><li>Solve problems, learn new technologies, and enthusiasm to evolve as a technical expert</li><li>Experience working in an Enterprise environment or with Enterprise customers</li><li>Exhibit team-oriented skills and the ability to work with several people and roles</li><li>Experience in server to cloud migrations an added advantage</li></ul></ul>More about the teamThe Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.Our perks &amp; benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/crh</a>.

Senior Support Engineer - Cloud Migrations

Job DescriptionNetwork ConsultantResponsibilities:Install all new hardware, systems, and software for networks.Install, configure, maintain and upgrade network services, equipment, software and devices.Manages all back‐up and restore of equipment configuration.Plans and supports network and computing infrastructure.Documents network problems and resolution for future reference.Monitors network performance and implements performance tuning.Oversee software and network security.Maintains inventory of equipment and parts as well as documentation of vendor activitiesDevelops and documents system standards for network and security devicesRecommend and schedule repairs to the LAN/WAN/Firewall/Cloud Proxy/F5.Coordinate with external parties and customers for problem resolution, including hardware fix and replacements.Handle 2nd / 3rd level escalation from Service Desk teamTroubleshoot network/security related problems to restore services to meet stated SLA/SLOAssist in Problem Management, Availability Management, Capacity Management, IT Service Continuity Management and Information Security ManagementBeing part of the 24x7 on‐call support rotationAdminister TACACS+Administer Cisco Routers/switches, firewalls, SSLVPN, Zscaler Proxy and F5 load balancersSecurity Infrastructure review and design.Education: Bachelor’s Degree in Computer Science, Information Technology or similar.Good written and verbal English skillsPreferred Certifications: CCNA, CCNP, CCIE, PCNSE, ITILAt least 4 year(s) of experience in the following:Switches, Routers, Firewalls, Proxies, Load-balancer (LAN, WAN, TCP/IP, DNS, UDP, EIGRP, BGP, OSPF, NHRP, MPLS, VPLS, VPN Velo Cloud SDWAN, Palo Alto &amp; Zscaler.)Should have experience in Velo-Cloud SDWANShould have experience in Palo Alto FirewallShould have experience in Cloud Proxy- Zscaler- ZIA, ZPA and ZDXNetwork monitoring (SolarWinds &amp; SNOW)Handles highly confidential information/material.Ability to communicate orally and written in a professional mannerPrior experience supporting, implementing and/or administering networks such as Microsoft Windows Active DirectoryStrong analytical skillsRequires a thorough knowledge of networking essentials.Experienced in a data centre and or vendor environment with frontend interaction with customersStrong interpersonal and communication skillsCapable of explaining simple procedures in writing or verbally and writing basic documentationFlexible, open mind, self-motivated and reliable personBeing able to work independently and facing stressWilling to propose ways to improve efficiencyAttachmentsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Network Engineer - II ( Only Delhi NCR based candidates)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. 1.       Design and Build Assurance – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace2.       CMP Development – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls3.       Strategic Advisory – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management officeRole OverviewAs a Senior Python Developer, you’ll have the opportunity to build world-class web applications and platform services that provide messaging and collaboration tools for customers worldwide.  This role will be part of a team that has a strong, passionate engineering culture and proven track record of writing high quality software by using the best engineering practices in the industry. You will have the opportunity to work on highly distributed, extreme capacity systems that use a variety services and processes.<h3>Primary Responsibilities </h3><ul><ul><li>Design and develop software for large-scale enterprise services.</li><li>Translate functional requirements into conceptual and detailed designs; provide estimates for development effort.</li><li>Create unit and acceptance tests; perform QA/Test; automate deployment; and assist Operations and Support staff in troubleshooting software issues, as well as implementing bug fixes.</li><li>Adhere to coding and process best practices.</li></ul></ul><h3>Desired Skills and Experience:</h3><ul><ul><li>Proven comercial experience (ideally 8+ years) in Software Development / System Administration</li><li>Ideally 5+ years of DevOps experience and container orchestration technology (Docker, Kubernetes, etc.)</li><li>Excellent working experience of CI/CD pipelines</li><li>In depth experience with automation/configuration using Ansible, Terraform</li><li>Good knowledge in Linux/Windows system administration</li><li>Experience in VMware and OpenStack is highly desired</li><li>Knowledge of common network and security practices</li><li>Experience with defining, creating, implementing, and improving cloud solutions</li><li>Experience with monitoring and logging tools</li><li>Excellent interpersonal and verbal communication skills</li><li>Ability to learn anything fast </li></ul></ul>#LI-LP2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Poland

Senior Python Developer

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