Rackspace

Data Center Facility Engineer I- US (Somerset,NJ)

<b>Job Summary:</b>We are seeking an experienced and visionary Vice President of Business Development &amp; Solutions for AI to lead our strategic efforts in expanding AI-driven products and services. This leader will be responsible for identifying new growth opportunities, building high-impact partnerships, shaping go-to-market strategies, and delivering enterprise-grade AI solutions that drive measurable value for clients. This role sits at the intersection of innovation, strategy and client success ideal for a leader with deep knowledge of artificial intelligence and a proven track record of scaling B2B solutions and partnerships in a fast paced, technology driven environment. <b>Job Responsibilities:</b><h3>Business Development &amp; Growth Strategy: </h3><ul><ul><li>Develop and execute a scalable business development strategy for AI-based products and services.</li><li>Identify and evaluate strategic partnerships, alliances, and acquisition opportunities.</li><li>Lead deal structuring, negotiations, and relationship management with key partners and enterprise clients.</li></ul></ul><h3>Partnership Development:</h3><ul><ul><li>Build and manage strategic alliances with key stakeholders, including technology partners, enterprise clients, research institutions, and government agencies.</li><li>Lead negotiations for partnerships, joint ventures, and licensing agreements to accelerate growth and innovation.</li><li>Cultivate relationships with C-suite executives and decision-makers across industries.</li></ul></ul><h3>AI Solutions &amp; Client Innovation: </h3><ul><ul><li>Collaborate with product, engineering, and data science teams to shape compelling AI solutions tailored to client needs.</li><li>Translate customer pain points into high-impact, scalable AI offerings.</li><li>Act as a key advisor to clients on the application and business impact of AI technologies (e.g., machine learning, natural language processing, generative AI).</li></ul></ul><h3>Go-to-Market &amp; Sales Enablement: </h3><ul><ul><li>Support sales teams with executive-level client engagements, proposals, and thought leadership.</li><li>Drive revenue growth by identifying and capitalizing on high-value opportunities in global markets.</li><li>Oversee the development and execution of go-to-market strategies for AI products and services.</li><li>Monitor sales pipeline and ensure consistent achievement of revenue and profitability targets.</li></ul></ul><h3>Team Management: </h3><ul><ul><li>Recruit, mentor, and lead a high-performing global business development team.</li><li>Foster a culture of innovation, collaboration, and results-oriented performance.</li><li>Establish clear performance metrics and accountability frameworks for the team.</li></ul></ul><h3>Industry Leadership and Advocacy: </h3><ul><ul><li>Represent the company at industry conferences, events, and forums to establish thought leadership in AI.</li><li>Advocate for the adoption of ethical AI practices and promote the organization’s contributions to the AI ecosystem.</li><li>Stay abreast of regulatory developments and compliance requirements in the AI industry.</li></ul></ul><h3>Knowledge, Skills and Experience required for the job:</h3><ul><ul><li>Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or equivalent advanced degree preferred.</li><li>10+ years in business development, strategic partnerships, or enterprise solutions, with at least 3+ years in AI, SaaS, or advanced technology fields.</li><li>Proven track record of driving significant revenue growth and managing complex global partnerships.</li><li>Deep understanding of AI technologies, trends, and applications across industries.</li><li>Strong strategic thinking and problem-solving abilities.</li><li>Exceptional negotiation, communication, and interpersonal skills.</li><li>Ability to navigate complex, matrixed organizations and manage cross-functional teams.</li><li>Strong analytical and financial acumen to assess market opportunities and ROI.</li><li>Experience working in startups, Fortune 500 companies, or high-growth technology firms.</li><li>Familiarity with global markets, cultural nuances, and international business practices.</li><li>·Knowledge of cloud computing, machine learning, and emerging AI technologies.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range is $213,000 - $334,400. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here: <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace Benefits – Rackspace Technology Careers</a>

United States

VP, Global Business Development and Solutions for AI

<b>Shift: 100% night shift</b><b>Positions: Multiple.</b><b>Candidate must have reliable power and internet.</b> <b>Requirements: Certifications in relevant work</b>Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)<b>PRIMARY RESPONSIBILITY:  </b>A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.<b>KNOWLEDGE/SKILLS/ABILITY: </b> Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. <b>JOB COMPLEXITY: </b>Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products <b>SUPERVISION:</b>  Operates under moderate supervision until duties are learned. <b>EXPERIENCE/EDUCATION: </b>Required: Any Graduation.Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility. Preferred: Customer service and phone call experience. 4-6years technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.

India

Customer Service Technician (O365/M365 support) - Pune/Bangalore/Delhi

<b>Job Summary:</b>We are seeking a skilled <b>L2 Engineer</b> with solid experience in <b>Active Directory</b>, <b>Microsoft Azure</b>, and <b>Windows Server Operations</b>. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services. <b>Core Responsibilities:</b> <b>1. Active Directory:</b>·        Manage user accounts, groups, OUs, and group policy objects (GPOs).·        Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.·        Perform domain controller health checks and FSMO role verifications.·        Investigate account lockouts, authentication delays, and Kerberos issues.·        Support AD-integrated services like Certificate Authority and audit policies. <b>2. Azure:</b>·        Support <b>Azure Active Directory (Entra ID)</b>: user/device management, conditional access, MFA, and SSPR.·        Monitor and troubleshoot <b>Azure AD Connect</b> sync failures and identity provisioning issues.·        Handle RBAC access issues, subscription/resource-level permissions, and role assignments.·        Monitor backup jobs and troubleshoot issues via <b>Azure Backup</b> (Recovery Services Vaults).·        Manage patching compliance via <b>Azure Update Manager</b>, resolve failed updates.·        Respond to alerts and performance issues using <b>Azure Monitor</b>, <b>Log Analytics</b>, and <b>Defender for Cloud</b>. <b>3. Windows Server:</b>·        Troubleshoot DFS namespace and replication issues.·        Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.·        Perform post-patching validation and manage reboots/change approvals.·        Analyze system performance (CPU, memory, disk), Event Logs, and service failures.·        Support basic server roles like File Server, Print Server, and IIS (if applicable).·        Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads. <b>Required Skills &amp; Experience:</b>·        4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.·        Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.·        Hands-on with PowerShell scripting for automation and diagnostics.·        Comfortable working in a fast-paced <b>Managed Services</b> or <b>MSP shared</b> environment. <b>Certifications (Preferred but not mandatory):</b>·        <b>AZ-104</b> (Azure Administrator Associate)·        <b>SC-300</b>, <b>MD-102</b>, or equivalent·        <b>ITIL Foundation</b> certification

Azure Engineer II (AD &amp; Windows exp is mandatory)

Global Head of Application Services is a Leadership role and is responsible for managing the overall Application Services Business Globally for Rackspace Public Cloud. Driving business around Application Migration, Modernization, Cloud Native Development and Support. This is an extremely critical role with the responsibility of building Services Business for Enterprise customers – grounds up. The primary function of this role is to build and run a profitable business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team building and growing the Applications Services business across the Globe<h3>Key Responsibilities</h3><ul><ul><li>Build applications services Business Unit for Rackspace Globally and grow the business around Application Migration, Modernization, Development and support. </li><li>P&amp;L leader for Applications Services with responsibility for revenue, margin, and utilization targets. </li><li>Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives. </li><li>Strategy: Responsible for creating capability and offering roadmap to accelerate the business. </li><li>Sales: Leading growth of the Application Services globally working with Field Sales and Go To market team. </li><li>Sales: Lead Solution and advisory led sales with existing and new customers. </li><li>Pre-Sales- Actively participate in presales activities, deal reviews for the Application Services engagements </li><li>Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives. </li><li>Delivery: Delivering large and complex and Cloud application development, migration, modernization engagements across the globe. </li><li>Delivery: responsible for delivering engagements successfully with high customer satisfaction. </li><li>Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business. </li><li>Partner: Establish Rackspace as one of the top Cloud Application Services partners. </li><li>Offering- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers. </li><li>Team Management – As a manager of manger lead a large team of architects, consultants, and Delivery Managers across the region. </li><li>Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background. </li><li>Operational Excellence: Maintain a healthy utilization for the team. </li><li>Operational Excellence: Forecast accurately revenue, margin, utilization for business. </li><li>Operational Excellence: Represent business in front of Senior Leaders and customers. </li><li>Cross-organizational agility, communication, and leadership. </li><li>Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace. </li><li>Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise. </li></ul></ul><h3>Skills</h3><ul><ul><li>Seasoned P&amp;L leader with strong experience in building Application Services business on Cloud for AWS, Microsoft or leading Consulting/SI organizations of $50M+ </li><li>Strong understanding of technology and standard practices around consulting and delivery. </li><li>Strong understanding Cloud Native Solutions, Containers, Microservices, API  </li><li>Deep expertise in Application architectures, SDLC and Cloud based solutions. </li><li>Strong experience of leading customer discussions and winning deals based on solution strength. </li><li>Strong delivery experience of successfully delivering large application services engagement Solutions engagements with Global Delivery model. </li><li>Analytical thinker who can plan and build long range plans. </li><li>Thorough knowledge of all areas of business operation including strategic and operational planning. </li><li>Ability to lead teams of support professionals and delivery managers. </li><li>Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve. </li><li>Excellent time management, communication both oral and written, decision- making, presentation, human relations, and organizational skills. </li><li>Must be a strong presenter to technical audiences. </li></ul></ul><h3>Experience</h3><ul><ul><li>10+ years’ experience building, and leading Applications Services Business </li><li>15 Years + experience as Enterprise architect </li><li>10 Years of experience in managing large teams. </li><li>10 Years of experience in managing and achieving revenue targets. </li><li>Strong technology background on AWS, Azure Platforms </li><li>Strong Technology expertise on Cloud Programming languages </li><li>Togaf, Zachman Framework </li></ul></ul><h3>Certifications &amp; Education</h3><ul><ul><li>Bachelor’s degree in computer science, Engineering, Business, or a related field required. </li><li>Advanced degree preferred. </li><li>High school diploma or equivalent required. </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel</h3><ul><ul><li>As per business needs and requirements	</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $191,400 - $255,900·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $210,000 - $280,000·       The anticipated starting pay range for California, New York City and Washington is: $230,000 - $307,000 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#Rackspace#LI-Rackspace#LI-USA#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Texas

Global Head of Application Services

<b>Role -Database Reliability Engineer-1</b><b>Shift</b> - Rotational Shift ( 24X5)<b>Job Location</b> - Gurgaon - Hybrid Mode<b>Expeirence</b> - 1-4 yrs <b>Skills Required</b> - ITIL/Ticket Handling with basic cloud or Dabatabase Knowledge <b>Job Profile Summary </b>Perform administration activities including monitoring, alerting, managing ITIL-based service management practices, ensuring alignment with business objectives, and driving continuous improvement in IT service delivery. Knowledge of database technology, backup and restore, security and access management, database maintenance. Understanding of Azure cloud operations. <b>Career Level Summary List</b>·       Understanding of the IT ticketing process, including identification, classification, prioritization, investigation, resolution, and closure·       Strong written and verbal communication skills to effectively communicate with technical teams, users, and stakeholders. ·       Ability to remain calm and focused while managing critical incidents and meeting deadlines. ·       Contributing to ongoing process improvement efforts to enhance efficiency and effectiveness. ·       Knowledge of Database and Middleware technologies·       Exposure to Azure Cloud fundamentals. <b>Key Responsibilities List</b>·       Create, maintain, and use Standard Operating Procedures (SOP’s).·       Ability to work in 24X7 rotational shifts·       Implement structured handovers between shifts to preserve continuity. ·       Engage, Consult and Deliver based on interactive customer communications·       Perform day to day operations like Backup and restore, Access management, Patching etc.·       Plan and execute Database software upgrades, patches, and service packs·       Database installation, configuration, operation and management·       Understanding of High Availability and Disaster Recovery strategy and scenarios.·       Monitor, Serve and Engage on requests related to Database &amp; Middleware (DB&amp;MW) services. ·       Understand and categorize requests into provisioning, migration, and cutover activities. ·       Engage with cross-functional teams to remove blockers and provide regular status updates to regional stakeholders. ·       Track metrics such as ticket response time, child ticket resolution time, and SLA adherence. ·       Report monthly performance summaries to stakeholders. <b>Skills List Recommended</b>·       Strong written and verbal communication skills for clear and concise communication with stakeholders and team members. ·       Understanding of Structured Query Language (SQL) and relational databases (e.g., MySQL, PostgreSQL, SQL Server) and/or NoSQL databases (e.g., MongoDB, Cassandra).·       Familiarity with Linux and/or Windows operating systems, as database systems often run on these platforms.·       Familiarity with common middleware technologies (e.g., Tomcat, IBM MQ, Kafka)·       Understanding of ITIL frameworks including Change management, problem management, Incident management, Project management etc·       Working effectively with teams and other stakeholders to resolve incidents.·       Analysing data and information to understand the scope and impact of tickets.·       Being able to handle unexpected situations and adjust to changing circumstances. ·       Determining the urgency and impact of tickets to prioritize them effectively. ·       Staying up to date with the latest technologies and best practices.  <b>Good To Have</b>·       Knowledge of scripting languages like Python or Bash to automate tasks and monitoring tools like Datadog, Prometheus, Grafana, ELK stack.·       ITIL certification·       Any cloud certification<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Database Reliability Engineer - I

<b>Job Description:</b>We are seeking a skilled and experienced IT professional with over 6 years of relevant experience in Office 365 and Active Directory administration. The ideal candidate will have deep technical expertise across Exchange Online, SharePoint Online, Teams, Power BI, Intune , Entra ID and On-Prem Active Directory.<b>Candidates with strong on-premises Active Directory experience will be given preference</b> <b>Key Responsibilities:</b>Administer and troubleshoot <b>Office 365 services</b> including:<b>Exchange Online</b>: mail flow troubleshooting, Exchange Online Protection (EOP), retention policies, and email security via       Microsoft Defender.<b>SharePoint Online</b>: site management, external sharing configurations, restriction policies, and access control.<b>Microsoft Teams</b>: Teams Calling, Teams Rooms, and device configuration (Teams Phones).<b>Power BI</b>: workspace management, gateway creation and maintenance.Manage <b>Microsoft Intune</b> for device compliance and application deployment across Windows, iOS, and Android platforms,   including:App protection policies (MAM)Line-of-business (LOB) and Win32 appsAutopilot, Autopatch, APNS, DEP, and VPP.Administer <b>Entra ID (Azure AD)</b>:User, group, and device managementConditional Access policiesIdentity protection and governanceExternal identities and enterprise application integration (SSO)Maintain and troubleshoot <b>On-Premises Active Directory</b>:Multi-domain and multi-forest environmentsGroup Policy Objects (GPOs)Domain, site, forest, and Organizational Unit (OU) architectureReplication and authentication issues

M365 Engineer

Responsible for improving alignment and partnership with alliances to drive tighter coordination on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns a piece of a relationship with a strategic alliance or may own multiple smaller alliance relationships</li><li>Establish and manage governance meetings and activities</li><li>Develop deep understanding Rackspace’s entire portfolio and translate to alliance partners</li><li>Confirm partner is adhering to activities laid out in the Rackspace alliance framework</li><li>Creates a strategy based on alliance offering and customer needs, then executes against the objectives.</li><li>Establishes credibility and influence through demonstration of business acumen relative to alliance’s strategy and how it integrates across the Rackspace portfolio</li><li>Collaborate with alliance to determine where they can add value across business portfolio</li><li>Document clear strategic alliance document per partner, and maintain and revise on a quarterly basis</li><li>Discover areas for direct investment in Rackspace based on partner strategy</li><li>Confirm partner is adhering to activities laid out in the Rackspace alliance framework</li><li>Establish relationships with partner resources in multiple areas including support, product, sales, marketing etc., to facilitate introductions and working relationships between functional leaders on both sides</li><li>Understand and suggest improvements to partner commercial arrangements (partnering with supply chain)</li><li>Coordinate alliance activities with multiple divisions in Rackspace, acting as the single POC for the alliance, including establishing new relationships where they do not exist</li><li>Influence parties within alliances to increase funding to Rackspace, uncovering new areas for development/funding</li><li>Provide partner support for areas where partners want Rackspace to consider new product lines from the partner</li><li>Document a clear strategic alliance document per partner, and maintain and revise on a quarterly basis</li><li>Enable executive relationships with partners, including establishing opportunities to influence at a CEO/C-suite level</li><li>Generate partner enablement materials in coordination with the product marketing teams</li><li>Assist in event planning and execution, including minor and major events</li><li>Relay partner priorities to the product team and influence the  roadmap</li><li>Performs key areas of accountability while demonstrating sound judgment and decision making with some leadership oversight, and operates with a moderate degree of ownership and autonomy</li><li>Receives minimal instructions on routine work, general instructions on new projects or assignments.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the quality, efficiency and effectiveness of own client group.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.</li><li>Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Metrics: Alliance Sourced/Influenced Revenue, Enablement Activities Conducted, Partner Spend, Certifications, Partner Achievement Awards, Commercial Improvements, MDF Improvements</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director and VP level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>CLOSER:<b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: 109,100 - 191,950•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 115,700 - 203,500•        The anticipated starting pay range for California, New York City and Washington is: 127,200 - 223,740•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

AWS Alliance Partner Development Manager IV - Remote

<b>Job Summary: </b>Rackspace is looking for a <b>Customer Success Manager IV</b> to join our team. This role owns the relationship held with key LATAM customers and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers consistently experience and know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization, identifying and taking advantage of sales, networking, and PR opportunities, and managing difficult situations to ensure that Rackspace’s reputation of Fanatical Support is upheld. Owns customer requests for component upgrades, new build agreements, and contract renewals. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace product portfolio and to grow customers’ footprint. Develops and manages Strategic Account plan(s) for assigned accounts, including P&amp;L/financials.  <b>Work Location:</b>  On-Site, Mexico City<h3>Key Responsibilities</h3><ul><ul><li>Provides strategic leadership and direction for the delivery of pre-and post-sales services and support to clients/customers.</li><li>Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.</li><li>Analyzes operational processes, and escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.</li><li>Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.</li><li>Reviews SLA claims.</li><li>Develops and manages responses, ensuring customer service</li><li>with speed and accuracy and all client/customer service delivery issues are resolved.</li><li>Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.</li><li>Manages market research to determine special pricing for nonstandard items in the interest of ensuring appropriate profit margins are reached and maintained.</li><li>Manages technical resource(s) to solve customer problems and escalations.</li><li>Renews customer contracts. Responsible for the conversion of all component upgrades.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Advanced English &amp; Spanish</li><li>Full understanding of industry practices as well as company policies and procedures.</li><li>Comprehensive knowledge of the Rackspace product portfolio, servers, and computer hardware.</li><li>Strong ability to communicate technical information and ideas so that others can understand.</li><li>Aptitude for resolving a variety of issues quickly and effectively.</li><li>Superior communication, organization, problem solving, and time management skills.</li><li>Proactive in nature.</li><li>Ability to have difficult conversations.</li><li>Understand and feel in business acumen -- able to foresee and act on those feelings.</li><li>Ability to adapt working style and approach to best communicate with various business contacts.</li><li>Ability to apply previous work experiences to resolve a wide range of issues in imaginative as well as practical ways.</li><li>Demonstrated ability to influence decision-making.</li><li>Ability to understand and apply RAX customer support model and demonstrate value to customers.</li><li>Excellent ability to prioritize and highly varied work level in order to maintain required productivity levels.</li><li>Exhibits excellent attention to detail. Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.</li><li>Demonstrated leadership skills and qualities.</li><li>Advanced understanding of Rackspace’s differentiator in the market with an ability to communicate the value of that difference to key stakeholders providing FANATICAL SUPPORT</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>- Fluent, bilingual (Spanish and English): interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-ISGA#LI-Onsite<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Customer Success Manager - Mexico City

<b>Roles &amp; Responsibilities:</b>Professional Services Delivery Network Security Engineer L3Network Security Engineer L3:<i>Key Responsibilities</i>• Proven expertise in configuring and managing Cisco ASA, Palo Alto, Fortinet &amp; Juniper firewalls.• Firewall &amp; Security: Advanced configuration and troubleshooting of firewalls (Cisco ASA, Palo Alto, Fortinet), VPNs (IPSec, SSL), IDS/IPS.• Demonstrated ability to implement advanced features on Palo Alto firewalls, including converting Layer 4 to Layer 7 traffic.• Hands-on experience with F5 Load Balancers and NetScaler• Load Balancing &amp; Redundancy: Implementing solutions using F5, Citrix NetScaler, HA/Failover systems.• Demonstrated ability to manage and execute complex firewall migrations and load balancer migrations in dynamic environments , ensuring minimal disruption andadherence to best practices.• Routing &amp; Switching: Deep expertise with protocols like BGP, OSPF, EIGRP, MPLS, STP, VXLAN, etc.• NSX,CDN,CASB, SD-WAN / SDN: Deep knowledge of software-defined networking platforms (Cisco SD-WAN, VMware NSX).• Network Automation: Scripting (Python, Ansible, Terraform) to automate configurations and monitoring.• Lead the design, implementation of firewall and load balancing solutions for clients.• Create and review all technical diagrams of infrastructure using Visio or Smart draw.• Work directly with Clients/PMs to understand their network security needs and translate them into effective technical solutions.• Stakeholder Communication: Translating technical issues into business-impact language for management or clients.• Knowledge of NSX,CDN,CASB will be added advantage.• Linux &amp; Virtualization skills will be added advantage<b>Preferred Certifications:</b>• Cisco Certified Network Professional (CCNP Security) or equivalent, CCIE or equivalent• Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent.• F5 Certified Administrator or equivalent certification• CompTIA: Network+, Security+• Linux &amp; Virtualization certifications will be added advantage.Full project life-cycle experience and knowledge of best-practice project methodologiesStakeholder Communication: Translating technical issues into business-impact language for management or clients.

Gurugram

Network Security Engineer III - IN (Professional Services Delivery Engineer III) (3rd Shift IND)

<b>Overview</b>We are seeking a self-driven <b>Senior Tableau Engineer</b> with deep expertise in data modeling, visualization design, and BI-tool migrations. You’ll own end-to-end dashboard development, translate complex healthcare and enterprise data into actionable insights, and lead migrations from legacy BI platforms (e.g., MicroStrategy, BusinessObjects) to Tableau.<b>Job Location</b> - Delhi NCR / Bangalore /Pune <b>Key Responsibilities</b><b>Data Modeling &amp;  Architecture</b>Design and maintain logical and physical data models optimized for Tableau performance.Collaborate with data engineers to define star/snowflake schemas, data marts, and semantic  layers.Ensure data integrity,   governance, and lineage across multiple source systems.<b>Visualization Development</b>Develop high-impact,   interactive Tableau dashboards and visualizations for executive-level  stakeholders.Apply design best practices:  color theory, UX principles, and accessibility standards.Optimize workbooks for  performance (efficient calculations, extracts, and queries)<b>BI Migration &amp;  Modernization</b>Lead migration projects from  MicroStrategy, BusinessObjects, or other BI tools to Tableau.Reproduce and enhance legacy reports in Tableau, ensuring feature parity and improved UX.Validate data accuracy  post-migration through sampling, reconciliation, and automated testing.<b>Automation &amp; Deployment</b>Automate data extract  refreshes, alerting, and workbook publishing via Tableau Server/Online.Implement CI/CD processes for Tableau content using Git, Tableau APIs, and automated testing  frameworks.Establish standardized naming  conventions, folder structures, and content lifecycle policies.<b>Collaboration &amp; Mentorship</b>Partner with analytics  translators, data engineers, and business owners to gather requirements    and iterate solutions.Mentor junior BI developers on  Tableau best practices, performance tuning, and dashboard design.Evangelize self-service BI adoption: train users, develop documentation, and host office hours.<b>Governance &amp; Quality</b>Define and enforce Tableau  governance: security, permissions, version control, and change  management.Implement data quality checks and monitoring for dashboards (row counts, anomalies, thresholds).Track and report key metrics on dashboard usage, performance, and user satisfaction.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr. Tableau Engineer - IN

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.This is a leadership role, reporting to the Corporate VP of Platform and Application Services. The EMEA Professional Services leader is responsible for managing the Professional Services Business Unit for EMEA. The primary function of this role is to run a profitable professional business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team growing the professional services in EMEA. The Professional Services business includes primary Public Cloud consulting, implementation, and system integration business for all the major Hyperscalers. This role will also work closely with all Public Cloud Hyperscalers (AWS, GCP, Azure) in developing business plans with them in areas of Professional Services.  <b>Discover your inner Racker - </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">click here</a> <h3>Key Responsibilities: </h3><ul><ul><li>P&amp;L leader for Professional Services in EMEA, with responsibility for revenue, margin, and utilization targets.</li><li>Strategy – Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.</li><li>Sales – Responsible for growing Professional Services in EMEA, working with Field Sales and Go To Market teams.</li><li>Sales – Lead solution and advisory led sales with existing and new customers.</li><li>Pre-Sales – Actively participate in presales activities, deal reviews for the Professional Services business.</li><li>Solutioning – Solutioning differentiated offering for customers, helping them achieve their business objectives.</li><li>Delivery – Responsible for delivering large and complex consulting and professional services engagements across EMEA.</li><li>Delivery – Responsible for delivering engagements successfully with high customer satisfaction.</li><li>Partner – Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.</li><li>Partner – Establish one of the top consulting and professional services offerings for our Hyperscaler Partners.</li><li>Partner – Work with Offering and Marketing organizations to create market defining offers and lead the sales and deployment of those offers.</li><li>Team Management – As a manager of mangers, lead a large team of consultants and architects across the region.</li><li>Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent such as Enterprise Architects and Consultants, with strong application architecture and transformation background.</li><li>Operational Excellence – Maintain a healthy utilization for the team.</li><li>Operational Excellence – Accurately forecast revenue, margin, and utilization for the business.</li><li>Operational Excellence – Represent the business in front of Senior Leaders and Customers.</li><li>Cross-organizational agility, communication, and leadership.</li><li>Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.</li><li>Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.</li></ul></ul><h3>Skills:</h3><ul><ul><li>Seasoned P&amp;L leader with strong experience in running Professional and Consulting Services business for Cloud or leading Consulting/SI organizations of 150M+.</li><li>Strong understanding of technology and standard practices around architecting and developing professional services engagements.</li><li>In-depth knowledge of Cloud (AWS, Azure, GCP) offerings and services to build and deliver services around them.</li><li>Strong experience of leading customer discussions and winning deals based on solution strength.</li><li>Strong delivery experience of successfully delivering large consulting engagements.</li><li>Strategic thinker who can plan and build long range plans.</li><li>Thorough knowledge of all areas of business operation including strategic and operational planning.</li><li>Proven leader in developing, marketing, and selling technology based consulting and professional services offerings.</li><li>Ability to lead teams of technical sales, consultants, and project management functions.</li><li>Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.</li><li>Excellent time management, communication both oral and written, decision-making, presentation, human-relations, and organizational skills.</li><li>Must be a strong presenter to technical audiences.</li><li>Attention to detail in all areas of the work.</li></ul></ul><h3>Education:</h3><ul><ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or a related field required.</li><li>Advanced degree preferred.</li><li>High school diploma or equivalent required.</li></ul></ul><h3>Experience:</h3><ul><ul><li>15+ years’ experience building, and leading technology focused Professional Services businesses.</li><li>12+ years architecting advanced enterprise-class solutions using traditional and new technologies.</li><li>8+ years leading teams of 200+ people.</li></ul></ul><h3>Travel Time:</h3><ul><ul><li>Ability to travel up to 25-50% as needed.</li></ul></ul>#LI-LP2

United Kingdom

Senior Director, Professional Services (EMEA)

At Rackspace Technology, we want all Rackers to feel like valued members of a winning team on an inspiring mission. This comes to life through our signature experiences and Core Values. The Global Talent Development team is seeking a Business/Technical Trainer that is eager for an opportunity to grow current programs and help kick-start new ones.  Our Technical Trainer III conducts in-house classes for entry-level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation. Develops, implements, and delivers technical training, AI, Leadership, and Onboarding programs that enhance individual learning and meet the needs of various functional or institutional productivity improvement efforts. Assesses current skill levels and determines and develops individual and group training plans. <h3>Respsonsibilities</h3><ul><ul><li>Delivers training ½ day or more with multiple media methods. </li><li>Applies needs analysis framework with help and understands potential business outcomes. </li><li>Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials.  </li><li>Promotes out-of-classroom activities to enhance learning.  </li><li>Creates blended learning experiences. </li><li>Identifies training needs for groups or individuals. Develops an appropriate mix of formal and informal training activities. </li><li>Evaluate the effectiveness of training programs and learning outcomes. </li><li>Assists with and designs and delivers training programs. </li><li>Coordinates and prepares instructional materials for training and development programs. </li><li>Maintains appropriate records of training activities and programs. </li><li>Develops and maintains current knowledge of training concepts and principles. </li><li>Conducts analytics on training programs and prepares reports for an executive audience.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>AI understanding </li><li>Solid understanding of training methods, utilizing different approaches and technologies.  </li><li>Excellent writing, editing, communication, presentation, and interpersonal skills.  </li><li>Able to apply blended or extended approaches to content creation. </li><li>Able to use various methods and technologies.  </li><li>Able to create and implement effective assessments. </li><li>The trainer is actively drawing information from the delegates. </li><li>In tune with the energy and the comprehension of all in the room, able to adapt both style and schedule to accommodate. </li><li>Answer questions based on that subject and peripheral. </li><li>Able to execute against timelines.  </li><li>Works Collaboratively. </li><li>Knowledge of adult learning concepts.  </li><li>General knowledge of principles and methods for curriculum development, design, and delivery. </li><li>Ability to assess skill levels and training effects. Expertise in the functional area of training. </li></ul></ul><h3>Education / Experience</h3><ul><ul><li>Bachelor’s degree in a related field required or equivalent work experience.  </li><li>Requires 5-7years experience in subject and training experience. </li><li>AI certificate preferred  </li></ul></ul>#LI-AW2

San Antonio

Technical Trainer III

<b>Job Summary:</b>You will be part of a team designing, automating, and deploying services on behalf of our customers to AWS in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments.  <h3>Key Responsibilities: </h3><ul><ul><li>Work as a technical leader alongside customer business, development, and infrastructure teams. </li><li>Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices. </li><li>Architect and build highly scalable, cloud-native applications on the AWS platform using core developer services such as: API Gateway, Lambda, SQS, DynamoDB and ECS. </li><li>Leverage new technology paradigms (e.g., serverless, containers, microservices). </li><li>Migrate monolithic applications to microservices architectures. </li><li>Advise on implementing AWS best practices. </li><li>Influence infrastructure architecture by sharing your application development expertise. </li><li>Willingness to travel to client locations and deliver professional services. </li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>BS level technical degree.  Additional experience may substitute the for the degree.  </li><li>8 + years of software development or application engineering with recent coding experience in two or more modern programing languages such as: Java, JavaScript, C/C++, C#, Swift, <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, Go, or Ruby </li><li>Hands-on recent development experience and capability. You will be expected to write and review code. </li><li>5+ years of experience as a technical specialist in Customer-facing roles.</li><li>Experience with Agile development methodologies.</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD).</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li>Cloud Certifications </li><li>Demonstrated success as a software developer, application architect, product manager, CTO, or consultant working with various platforms. </li><li>Architecting, designing and developing applications on the AWS platform. </li><li>Designing and building application using Container and serverless technologies. </li><li>Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability. </li><li>Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment. </li><li>Continuous Integration (CI) tools (e.g. Jenkins). </li><li>Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible). </li><li>Strong practical application development experience on Linux and Windows-based systems. </li><li>Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc. </li><li>Experience working directly with customers, partners or third-party developers. </li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $143,700 - $210,760. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400. •The anticipated starting pay range for California, New York City and Washington is: $167,400 - $245,520.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.#LI - VM1#US-Remote

Application Architect - .NET / Azure

<b>Job Summary: </b>Rackspace is seeking dynamic, driven, ambitious sales professionals with excellent communication and interpersonal skills to join the Rackspace Enterprise New Business sales team focusing on complex solution opportunities. The primary responsibilities for these roles include full sales life- cycle management, including: prospecting, discovery, education and thought leadership, solution proposing, negotiating, responding to sales enquiries, developing qualified leads through targeted outbound calling and event attendance and closing business within corporations with complex and mission critical server configurations. The candidate will possess superior negotiation and effective follow-up skills, have the ability to respond and work under pressure, whilst naturally carrying a sales quota. Their communication skills will allow them to present through WebEx, face to face meetings and via the telephone with potential clients. They will embrace the Rackspace culture, contributing to team events and make recommendations for culture improvements at both a company and team/department level.#LI-CS1 <b>Work Location: Hybrid </b><h3>Key Responsibilities: </h3><ul><ul><li>Meet and exceed monthly sales quota through outbound/ inbound leads strategically selling the company’s various propositions to new prospects in a consultative manner.</li><li>Responsible for full sales cycle from prospecting, discovery, education and thought leadership, solution proposing, negotiating, closing and working closely with the implementation teams to deliver the solution. This will include reacting to inbound opportunities and proactively generating leads. Responsible for accurately managing your forecast throughout the lifecycle of the opportunity (via “SalesForce”).</li><li>Work closely with Solutions Engineers to perform presales feasibility assessments to ensure that Rackspace solutions meet the customer requirements and what customization would be required.</li><li>Develop and maintain a clear understanding of your prospects business needs and how Rackspace’s solutions can enable current and future requirements. Where appropriate drive Rackspace product teams to develop new propositions</li><li>Build cross functional relationships within the prospect in order to penetrate the account further by focusing on C level engagement.</li><li>Engage with channel partners to find and develop new opportunities.</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Monthly target achieved through successful execution of sales leads and account penetration</li><li>Typical duration of sales cycles should be 2-6 months</li><li>KPIs, documentation, process tracked via <a href="http://Salesforce.com" rel="noopener noreferrer nofollow ugc" target="_blank">Salesforce.com</a>.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Professional Sales training and sales process knowledge (e.g. Spring, Scotsman, Miller Heiman, CCV, VBS)</li><li>Must have experience selling professional services.</li><li>Must have a proven track record in new business development.  </li><li>Educated to degree level or equivalent and/or relevant commercial experience.</li><li>Moderate negotiation skills</li><li>Communication skills</li><li>Accurate forecasting skills</li><li>Consultative sales approach selling the value proposition</li><li>IT Manager/Director and C Level Players with leadership support</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>#DNI <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

London

Sales Executive UK VI.

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 50%</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $82,300 - $120,670The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of a bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week. #LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Engagement Manager

KPMG New Zealand

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish.  We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG.  We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.Digital Consulting combines technology consulting with deep technical experience across a range of technology, areas and services. Our advisors combine extensive knowledge of data and analytics, cyber security, software development, IT strategy and operating models to provide clients with a service that adds recognised value.<h3>The Opportunity:</h3><ul><ul><li>We are seeking a <b>Senior Data Scientist</b> to join our Data &amp; Analytics team within One Digital Consulting. In this role, you will leverage your expertise in data science to deliver impactful insights and solutions for a variety of clients. You will work on challenging projects, collaborating with cross-functional teams to solve complex problems and drive data-driven decision-making.</li></ul></ul><h3>Day to day you will:</h3><ul><ul><li>Work with large and complex datasets to solve a variety of challenging problems using advanced analytical and statistical approaches.</li><li>Develop, validate, and deploy machine learning models to address business challenges.</li><li>Collaborate with stakeholders to understand business needs and translate them into data science solutions.</li><li>Build and maintain robust pipelines for data processing and model deployment.</li><li>Mentor junior data scientists, providing guidance on technical approaches and career development.</li><li>Communicate findings and recommendations effectively to both technical and non-technical audiences.</li></ul></ul><h3>What you’ll bring:</h3><ul><ul><li><b>3-5 years of experience</b> in data science, preferably with a consulting background.</li><li>In-depth knowledge of <b>statistical and machine learning models</b> and their practical applications.</li><li>Proficiency in <b>Python</b> and<b> SQL</b>, with the ability to deliver production-ready code in well-tested CI/CD pipelines.</li><li>Familiarity with<b> cloud platforms</b>, particularly <b>Azure</b>.</li><li>Experience with <b>end-to-end model development</b>, including deployment and maintenance.</li><li>Strong communication skills, with the ability to tackle loosely defined problems and present solutions clearly.</li><li>Experience mentoring junior data scientists to help them succeed.</li><li>Familiarity with reporting tools such as<b> Power BI</b>, <b>Tableau</b>, or <b>Qlik</b>.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Auckland

Senior Data Scientist

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish.  We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG.  We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.Digital Consulting combines technology consulting with deep technical experience across a range of technology, areas and services. Our advisors combine extensive knowledge of data and analytics, cyber security, software development, IT strategy and operating models to provide clients with a service that adds recognised value.<h3>The Opportunity:</h3><ul><ul><li>We are seeking a <b>Lead Data Scientist</b> to take a leadership role in our Data &amp; Analytics team within One Digital Consulting. As a Lead Data Scientist, you will drive the strategic direction of our Data Science chapter, lead a team of talented data scientists, and deliver innovative solutions to complex business problems.</li></ul></ul><h3>Day to day you will:</h3><ul><ul><li>Lead the design, development, and deployment of advanced machine learning models and data-driven solutions.</li><li>Oversee multiple projects, ensuring timely delivery and alignment with business objectives.</li><li>Collaborate with senior stakeholders to define data strategies and identify opportunities for innovation.</li><li>Provide technical leadership and mentorship to a team of data scientists, fostering a culture of learning and excellence.</li><li>Ensure best practices in coding, testing, and deployment are followed across the team.</li><li>Communicate complex technical concepts and insights to non-technical stakeholders in a clear and impactful way.</li></ul></ul><h3>What you’ll bring:</h3><ul><ul><li><b>6+ years of experience</b> in data science, with a proven track record of leading successful projects.</li><li>Expertise in <b>statistical and machine learning models</b>, with a deep understanding of their practical applications.</li><li>Advanced proficiency in <b>Python</b> and <b>SQL</b>, with experience in building scalable, production-ready solutions.</li><li>Strong experience with <b>cloud platforms</b>, particularly <b>Azure</b>, and familiarity with MLOps practices.</li><li>Demonstrated ability to lead and mentor teams, fostering growth and collaboration.</li><li>Exceptional communication and stakeholder management skills, with the ability to influence decision-making at all levels.</li><li>Experience with <b>end-to-end model development</b>, deployment, and monitoring in production environments.</li><li>Familiarity with reporting tools such as <b>Power BI</b>, <b>Tableau</b>, or <b>Qlik</b>.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Lead Data Scientist

<b>JOB TITLE:  Storage &amp; Backup Administrator</b> <b>PRIMARY RESPONSIBILITY:  </b> A Backup &amp; Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Backup &amp; Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Administrator maintains, diagnoses, and administers a customer’s environment on various platforms.  Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  The Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  <b>KNOWLEDGE/SKILLS/ABILITY: </b>·       Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  ·       Must have experience working in enforced change and risk control environments.·       Strong attention to detail, interpersonal and time-management skills. ·       Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. ·       Strong knowledge in technology troubleshooting methodologies, design, and implementation. ·       Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. ·       Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems·       Strong working knowledge of Networking, Fiber Channel concepts, and technologies.·       Hands on experience of a combination within Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.·       Basic knowledge of Storage &amp; Backup methodologies.  ·       Excellent time management and organizational skills. ·       Able to work well under pressure and under stressful situations while supporting customers.  <b>JOB COMPLEXITY:  </b>·       Accountable in overseeing team achieve/maintain team level KPIs and Queue health.·       Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.·       Coach team members on developing necessary technical skills that get results.·       Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.·       Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures·       Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. ·       Work with Customers/Account Teams, Vendors to schedule maintenance activities.·       Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.·       Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.·       Makes recommendations for process and procedure improvements. ·       Consistent regular interaction with both internal and external customers as well as account managers and management. ·       Resolve escalated customer issues and manage escalations further to internal support. ·       <b>Primary Block Storage Administrator</b> - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring, Hitachi E590 Performance monitoring, and configuration of all the preceding.·       <b>SAN Monitor and Configuration</b> - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring.·       <b>Network Attached Storage</b> - Qumulo SMB Performance and Replication monitoring, Isilon /          PowerScale Performance &amp; Replication.·       VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script     using an Excel file for configuration information. Operating System hardening is performed as part of the build.·       VMware virtual machine build auditing using the same Python GUI and separate PowerShell script·       <b>Backup administration</b> - Cohesity Daily Failed Jobs and Errors Investigate and resolve.   <b>Key Accountabilities</b>·       To provide the highest level of Storage &amp; Backup Technical support·       Create and maintain customer loyalty by serving customers above and beyond their expectations.·       Take ownership of issues until resolution.·       Responsible for solving customer's technical issues.·       Support customers primarily via phone and tickets<b>SUPERVISION:      </b>o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. <b>EXPERIENCE/EDUCATION:  </b>·       Minimum 3 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo. experience preferred. Must have at least 4 years’ experience in a customer service-oriented position.  ·       BE/B Tech ·       Must have Storage (<b>Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo</b>.) related valid certifications.·       At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements.

Storage &amp; Backup Administrator III - IN

<b>Overview </b>We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks.  <b>About the Role </b>As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance.  <b>Key Responsibilities </b>Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends <b>Qualifications </b>Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred <b>Technical Skills </b>Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks <b>Optional - Healthcare Industry Knowledge </b>Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Data Architect (Azure and Databricks) - IN

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.  If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand  the connections between application performance, user experience and  business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations,then join us!  Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.<h3>You Will:</h3><ul><ul><li>Work with customers and implement Observability solutions</li><li>Build and maintain scalable systems and robust automation that supports engineering goals.</li><li>Develop and maintain  monitoring tools, alerts, and dashboards to provide visibility into system  health and performance</li><li>Proactively gather and analyze both metric and log data from systems and applications to perform  anomaly detection, performance tuning, capacity planning and fault isolation.</li><li>Collaborate with  development teams to implement and deploy new features and enhancements,  ensuring they meet reliability, security and performance standards</li><li>Collaborate with team  members to document and share solutions </li><li>Maintain a deep  understanding of the customer’s business as well as their technical  environment </li><li>Identifying performance  bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues</li></ul></ul><h3>You need to have:</h3><ul><ul><li>3+ years of experience designing, building and maintaining AWS EKS, Azure AKS infrastructure with Terraform.</li><li> 3 years' experience with Kafka working within large-scale environment with hundreds of terabytes, up to petabytes, of data ingested from 100s endpoints.</li><li>At least 3+ years of experience designing, building and maintaining Saas environments.</li><li>3+ years as a SRE within a large team with solid experience with Prometheus, Grafana, Datadog. ELK, etc</li><li>3 years' experience building and running Kubernetes clusters with deep expertise in scaling, operators, istig and troubleshooting.</li><li>3 years' experience with observability (monitoring - logging, tracing, metrics)</li><li>3 years experience with GitOps CI/CD processes</li><li>3 years' experience scripting with Python, Go (Golang), bash and AWS CLI tools</li><li>3 years' experience with security operations - security policies, infrastructure, key management, setup of encryption at rest and transport</li><li>3 years of experience with implementing and maintaining disaster recovery (DR) strategies. (MySQL, Zookeeper, etc.)</li></ul></ul>#LI-JB2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Giza

Senior Site Reliability Engineer

Apply to Full Time Cyber Security Jobs in companies remotely and near you. New Full Time Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
VP, Global Business Development and Solutions for AI at Rackspace	Remote Full Time
Customer Service Technician (O365/M365 support) - Pune/Bangalore/Delhi at Rackspace	Remote Full Time
Azure Engineer II (AD & Windows exp is mandatory) at Rackspace	Remote Full Time Administrator Audit Manager
Global Head of Application Services at Rackspace	Remote Full Time Manager Consulting
Database Reliability Engineer - I at Rackspace	Full Time Windows
M365 Engineer at Rackspace	Remote Full Time Windows
AWS Alliance Partner Development Manager IV - Remote at Rackspace	Remote Full Time Manager
Customer Success Manager - Mexico City at Rackspace	Remote Full Time Manager Contract
Network Security Engineer III - IN (Professional Services Delivery Engineer III) (3rd Shift IND) at Rackspace	Full Time Comptia Administrator
Sr. Tableau Engineer - IN at Rackspace	Full Time
Senior Director, Professional Services (EMEA) at Rackspace	Full Time Manager Consulting
Technical Trainer III at Rackspace	Full Time Entry Level
Application Architect - .NET / Azure at Rackspace	Remote Full Time Consultant Manager Javascript
Sales Executive UK VI. at Rackspace	Full Time Manager
Senior Engagement Manager at Rackspace	Remote Full Time Manager Consulting
Senior Data Scientist at KPMG New Zealand	Full Time Audit Consulting
Lead Data Scientist at KPMG New Zealand	Full Time Audit Consulting
Storage & Backup Administrator III - IN at Rackspace	Full Time Administrator Manager Windows
Data Architect (Azure and Databricks) - IN at Rackspace	Full Time
Senior Site Reliability Engineer at Rackspace	Full Time

Full Time Cyber Security Jobs

107 Full Time Cyber Security Jobs. Page 1 of 6

Subscribe to the weekly
Cyber Security Jobs Newsletter

Full Time Cyber Security Jobs

All Cyber Security Jobs

Cyber Security Jobs by Category

Cyber Security Jobs by Location

Full Time Cyber Security Jobs

107 Full Time Cyber Security Jobs. Page 1 of 6

Subscribe to the weekly Cyber Security Jobs Newsletter

Full Time Cyber Security Jobs

All Cyber Security Jobs

Cyber Security Jobs by Category

Cyber Security Jobs by Location

Subscribe to the weekly
Cyber Security Jobs Newsletter