Rackspace

Job Family SummaryResponsible for delivering a great customer experience. The first point of contact to provide technical and non-technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution. Expected to follow process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level Summary· Requires basic skills in an analytical or scientific method or operational process· Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines· Works with close supervisionCritical Competencies· Time Management: Demonstrates punctuality and reliability in meeting individual deadlines; completes tasks in a timely manner· Attention to Detail: Learns what is expected regarding accuracy and thoroughness so that sufficiently detailed information is logged correctlyKey Responsibilities· Receive support requests (phone/ticket/chat) according to triage procedures· Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues· Work on level appropriate tickets (e.g. system resources, MyRack requests) and escalate tickets according to protocol· Perform basic user administration· Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow· Ensure adherence to customer &amp; SLA commitments· Provide Fanatical Experience to customers in all the abovePerson Specification:Knowledge· Broad current knowledge of Rackspace, its operations, and service offerings.· Familiarity with ticketing systems· Basic knowledge of Rackspace product portfolio and associated technologies along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MYSQL, FTP, SSH, RDP, and PHP as well as an understanding of DNS function· Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities· Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills· Ability to multitask and stay organized· Outgoing personality with a professional appearance and demeanor· Strong customer service and critical thinking skills· Ability to communicate technical information and ideas for others to understand verbally and written· Moderate computer proficiency including MS office suite· Communicates basic technical information with team membersEducationRequired - Regional equivalent to High School DiplomaPreferred - Technical education program or higher education classesCertifications· NoneExperienceRequired - No related technical experience requiredPreferred - 1-2 years of customer support experience in an IT or technical environment highly preferredPhysical Demands· General office environment: no special physical demands required· May require long periods sitting and viewing a computer monitor· Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations· Work aligned to set shift hours, may require non-traditional work shift· Ability to accommodate on-call rotationsTravel· No travel required#LI-DM1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

Cardiff County

Support Technician

Rackspace is looking for an Azure Lead Engineer to deliver Complex Cloud Operations on Azure. Complex Cloud Operations for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting platform, accelerate adoption of Cloud in their business and improve upon traditional hosting strategies. The Azure Lead Engineer plays an integral part in delivering Complex Cloud Operations to Azure customers. With a strong background in Enterprise support environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, and drive outstanding customer outcomes.In this pivotal, autonomous and varied role, you will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s online strategy. You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration.The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations. To facilitate strong, personable customer relationships, travel will be required to customer sites, with occasional international travel.<h3>Key Accountabilities:</h3><ul><ul><li>Provide Fanatical Support™ for Rackers and customers</li><li>Act as a consultative resource for customers to assist them in achieving their business objectives</li><li>Drive the adoption of Cloud technologies for the benefit of the customer</li><li>Pro-actively seek opportunities to improve customer’s solution architecture and operation</li><li>Manage and oversee migrations of customers solutions to Cloud</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments </li><li>Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to Cloud</li><li>Drive strong customer satisfaction (NPS) through Fanatical Support</li><li>Own issues, and escalations and drive collaboration with other teams to find speedy resolutions </li></ul></ul><h3>Person Specification: </h3><ul><ul><li>Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs</li><li>A blend of commercial and operational acumen</li><li>Experience in owning of account planning activities, service improvement or business development activity</li><li>Versatile and able to thrive in a hyper-growth environment</li><li>Operates well in an environment of rapid change and comfortable operating with autonomy</li><li>Experience of influencing leaders and presenting to external customers</li><li>History of strong negotiation skills with customers</li><li>Ability to meet challenging targets within tight deadlines</li><li>Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies</li><li>Understanding of Service Management best practices frameworks such as ITIL </li><li>Exposure to operational management within a critical environment</li><li>Effective troubleshooting and analytical skills and ability to manage complex and technical projects</li><li>A great attitude with internal customers and external parties, excellent written, verbal, and communications skills</li><li>Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Good communication skills and an ability to develop relationships with customer external stakeholder’s levels</li><li>Knowledge of Azure products &amp; services</li></ul></ul><h3>Technical Capabilities:</h3><ul><ul><li>Strong customer focus, with an ability to continually anticipate and meet their needs</li><li>Excellent working knowledge of Azure Services, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking, Containers, AKS etc.</li><li>Experience of hosting web applications across a wide variety of Webserver and Database technologies</li><li>Monitoring tools such as Azure Monitor</li><li>Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies</li><li>Knowledge of DevOps best practices and CI/CD tools</li><li>Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes</li><li>Certification(s) in Azure</li><li>#LI-JB2</li><li>#LI-Remote</li></ul></ul>#LI-JB2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure Cloud Lead Engineer

We are seeking a Professional Services Delivery Engineer to deliver Private Cloud Engineering consulting services into Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands on technical skills, with the experience and consulting skills to understand, shape and deliver against our customers’ requirements.The Technical Delivery Lead (TDL) is accountable for what the EE+ pod delivers from a technical perspective, this includes aspects including both operational and strategic elements.   The technical delivery lead is also a point of technical escalation for 24x7 incident response from the perpetual team.<h3>Role Requirements</h3><ul><ul><li>Create and maintain customer loyalty by serving our customers above and beyond their expectations</li><li>Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement</li><li>Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions</li><li>Support the Customer Success Manager and Scrum Master in customer projects</li><li>Respond to support requests and co-ordinate FE teams where appropriate</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide support in tuning applications and infrastructure</li><li>Design, develop, test, and implement new configurations, architectures, and standards</li><li>Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance</li><li>Assist customers and internal teams to automate processes and mature DevOps methodologies</li><li>Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.</li><li>Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email</li><li>Driving strategic direction and technical roadmaps. </li></ul></ul><h3>Person Specification</h3><ul><ul><li>An FE Technical Lead should come from a Engineering or Solution Architecture background. </li><li>Tenacious problem solver, will own issues until full resolution</li><li>Demonstrable experience with Service Management fundamentals i.e. risk, change, incident and problem management </li><li>Excellent communication skills, both written and verbal with great attention to detail</li><li>High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels</li><li>A good level of business awareness and commercial acumen</li><li>3+ Years working within a Hybrid cloud service (preferably Azure). </li><b>Expert level Managed Private Cloud knowledge including:</b><li>Solution architecture experience (requirements gathering,       detailed design through to implementation). </li><li>Cloud native approaches (serverless, cloud integration, modern application architecture, security, SRE)</li><li>Strong Networking background</li><li>PaaS, IaaS, best use cases, limitations etc</li><li>Key Managed Cloud IaaS components – Compute, Networking, AVS, DNS, Storage, Traffic Management, API Gateways, observability.</li><li>Experience with DevOps Methodologies and CI/CD tool-chains. </li><b>5+ years experience in a development or infrastructure operations team for critical IT infrastructure - including: </b><li>High-availability, high-performance web technologies</li><li>VMWARE Technologies</li><li>Microsoft Windows or Linux platforms</li><li>Databases and caching layers</li><b>Some experience in one or more of the following:</b><li>Scripting and/or coding experience </li><li>General concepts around API documentation, implementation, and       supporting customers using these</li><li>Configuration management toolsets like Windows DSC, Chef, Puppet,       Saltstack, Ansible, etc. (desirable)</li><li>Solid understanding of Version Control Systems, branching and       merging model (desirable)</li><li>Software development working practices / methodologies –       AGILE/SCRUM certification (desirable)</li></ul></ul>#LI-JH1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Technical Delivery Lead - Private Cloud

We are seeking a Professional Services Delivery Engineer to deliver Private Cloud Engineering consulting services into Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands on technical skills, with the experience and consulting skills to understand, shape and deliver against our customers’ requirements.You’ll be a strong technical expert, with experience working complex projects from inception to delivery. You’ll have experience working in an engineering role, working to deliver automated, secure and robust cloud infrastructure solutions.  You’re happy to get involved in all levels of technical discussions, from architecture to hands on coding. A good grounding in infrastructure technology is highly advantageous, as is a programming background.  You will be part of a team designing, automating, and deploying services on behalf of our VMWare Cloud customers. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. <h3>Role Requirements</h3><ul><ul><li>Working with our customer engineering teams on a wide variety of VMware projects (migration, automation, containerization, transformation) </li><li>Writing infrastructure as code (vRealize Automation) </li><li>VMware environment troubleshooting and setup </li><li>Meeting customer SLAs and managing communication in case of issues </li><li>Configuring and maintaining backup, monitoring, and alerting systems for multiple clients Interacting with teams and customers in different time zones for ensuring 24×7 support Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python) </li><li>Participating in work sessions with clients in order to transform their applications. </li><li>Completing technical documentation </li><li>Delivering quality work in agile delivery model in a team environment </li></ul></ul><h3>Person Specification</h3><ul><ul>Strong Managed Private Cloud knowledge including:<li>Solution architecture experience (requirements gathering, detailed design through to implementation). </li><li>Cloud native approaches (serverless, cloud integration, modern application architecture, security, SRE)</li><li>Strong Networking background</li><li>PaaS, IaaS, best use cases, limitations etc.</li><li>Key Managed Cloud IaaS components – Compute, Networking, AVS, DNS, Storage, Traffic Management, API Gateways, observability.</li><li>Experience with DevOps Methodologies and CI/CD tool-chains. </li>5+ years experience in a development or infrastructure operations team for critical IT infrastructure - including: <li>High-availability, high-performance web technologies</li><li>VMWARE Technologies</li><li>Microsoft Windows or Linux platforms</li><li>Databases and caching layers</li></ul></ul>#LI-JH1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Technical Delivery Engineer - Private Cloud

<b>The Rackspace Private Cloud Professional Services (PS) Delivery team provides services and solutions to customers. We are looking for a Manager, Professional Services Delivery to lead a team of technical delivery engineers responsible for ensuring the successful delivery of our services and solutions to Customers.  The role will also involve providing oversight and management of our strategic accounts and associated large project customer deliveries, with active engagement and communication with customers and internal stakeholders on a day-to-day basis.</b>The ideal candidate will have a blend of leadership, excellent communication and persuasion skills, with experience of how the Go-To-Market, Professional Services, Support and Delivery teams operate.  Expectation to build strong partnerships, relationships and collaborate with all teams across Rackspace.  Regular communication and engagement with Customers and Partners to deliver PS offerings and services.  The Manager will be actively engaged in leading strategic customer delivery projects, escalations, building relationships with customers, and driving growth for Professional Services Technical Delivery.  The Manager will also play a key role in helping to drive or lead strategic initiatives for the PS delivery team.<h3>Role Requirements</h3><ul><ul><li>Evaluates customer’s needs, objectives and steers the delivery process to a successful outcome.  Monitor effectiveness in satisfying customer needs and providing a fanatical experience.</li><li>Oversees technical delivery projects by ensuring adequate resource availability, working with delivery team or partners as required.  Ensures project managers can coordinates plans and schedules; monitors and reports this progress to Professional Services management.  Maintains effective communication with those involved; responsible for delivery issue resolution, escalations and follow through with the customer to a successful outcome.</li><li>Providing oversight and management of key strategic customer delivery projects ensuring necessary communication, engagement and collaboration with customers and internal stakeholders</li><li>Maintains a proactive management approach which includes planning, regular communication of status, issues and events; strives to anticipate delivery problem resolution with a proactive approach.</li><li>Assists in the analysis of Professional Services projects to determine the degree of difficulty involved and the number of days necessary to complete and deliver the project.</li><li>Maintains employee utilizations and assist other teams as necessary.</li><li>Coordinates and conducts regular team meetings to communicate Company and team information; ensures good lines of communication and good working relationships are maintained with all personnel involved in the process.</li><li>Maintains open lines of communication with customers and Rackers by monitoring/reporting project status, problems, time schedules, and accomplishments on an ongoing basis</li><li>Ensures that all customer issues are reported and efficiently controlled from recognition to resolution to ensure that customer expectations are met in a timely fashion; acts as a liaison between the customer and Rackers for all problems that may occur during the delivery process.</li><li>Provides and develops presentations as required for customers and senior management reporting updates on project delivery, team performance, KPIs, etc. as required</li><li>Ensures Team remains current on areas of specialization with regards to products and services.</li><li>Develop team knowledge by using available documentation, brown bags, knowledge transfer sessions, training and certification</li><li>Strong understanding of technical delivery, with the ability to increase technical depth within the team as required</li><li>Drive process improvement and lead, engage in strategic initiatives to support PS Private Cloud delivery strategy</li><li>Hiring, Onboarding and performance management processes</li>Direct management responsibilities including onboarding, interviewing, hiring, mentoring, planning, assigning, and directing work; performance management, KPI / Scorecard achievement, Racker engagement and development.  Support of Customers, delivery projects, escalations.  Leading and support of strategic initiatives</ul></ul><h3>Person Specification</h3><ul><ul><li>Bachelor’s Degree in Computer Science, Business Information Systems</li><li>5+ years of experience in a similar role, with experience of leading technical  delivery teams.</li><li>Preferred Project Management experience and engagement with Strategic level Customers and Executives</li><li>Proven experience coordinating complex, customer-related and service activities as well as an ability to oversee remote resources is required.</li><li>Preferred knowledge of forecasting, revenue, margin, utilization required for project delivery</li><li>Good financial acumen, able to manage budgets, plan capacity, and forecast revenue</li><li>Demonstrated leadership skills, including the ability to motivate and manage a team, foster collaboration, and drive results</li><li>Skilled communicator who can deal with all levels of technical, user and management resources from an end user to the C Level.  Excellent written and verbal communication skills</li><li>Preferred project management skills with experience delivering projects</li><li>Excellent interpersonal and communication skills, with the ability to build strong relationships and talk with customers directly (up to Enterprise level Customers)</li><li>Good problem-solving and conflict resolution skills</li><li>Good team leadership skills, including the ability to communicate effectively, delegate responsibilities, and manage team performance</li></ul></ul>#LI-JH1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Professional Services Delivery Manager

DAZN

Compliance is how we protect our customers and fulfil our broadcast licence obligations for content in our multiple territories. From Germany to Austria to Switzerland, to Japan, the USA, Canada, Italy, Spain and GLOBAL, we are growing fast. To help us do that, and make sure we look after our customers as we do, we are looking for a Compliance Executive to support our broadcast growth. As a compliance executive, you're responsible for ensuring that DAZN complies with its outside broadcast regulatory requirements and internal policies and processes. In short, you're responsible for making sure that your employer plays by the rules. Regulations are different in different parts of the world, but the intention is the same, protecting the audience and meeting the local rules governing broadcasting. We need a Executive who is able to span the different rules in different territories, making sure our processes are built and keep our staff advised accordingly.<h3>As our new Compliance Coordinator you will have the opportunity to:</h3><ul><ul><li>Assist in the management of the global regulatory processes.</li><li>Be comfortable with all aspects of broadcast regulations to make informed decisions</li><li>Build relationships for compliance issues, working with our multiple internal teams from broadcasting to legal, together with the Compliance Manager, you will be a point of contact for all stakeholders concerning issues such as sponsorship, advertising, product placement, watershed issues, potentially harmful content, and protection of young people. </li><li>You will be expected to understand the regulatory issues in each territory we operate in and be able to advise on how we remain within guidelines. Ideally you will have experience of regulatory issues across different territories.</li><li>You will be a process driver and clear thinker who can get to the detail of an issue quickly and give informed and rational advice. </li><li>You will be viewing &amp; complying of 3rd party acquisition and in house produced and commissioned content as well as re-versions, cutdowns and fillers ensuring these are compliant for transmission</li><li>You will get to interact with senior leaders. It is essential that you are comfortable and able to communicate to all levels of the business.</li></ul></ul><h3>You'll be set up for success if you have:</h3><ul><ul><li>Experience in a broadcast environment.</li><li>Knowledge of the various regulatory bodies and their responsibilities and remits</li><li>An understanding of the commercial world of broadcast sports sponsorship and advertising.</li><li>An understanding of world sport, with awareness of potential issues around combat sports.</li><li>Calm under pressure and able to assess and explain issues quickly and clearly.</li><li>Able to think about our content with an editorial eye </li><li>A Good understanding of current, digital, professional editing/broadcasting technology, rights management systems and WhatsOn</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Leeds

Compliance Coordinator

Do you want to lead a team a team of project engineers that are fundamentally changing the technology that delivers all of DAZN’s streaming output, and is disrupting the way content is delivered to the end user?  As Head of Project Engineering you’ll play a crucial role in leading the Broadcast Project Engineers to deliver world class and industry disruption OTT streaming solutions. You need to create an engaged, high-performing culture; able to iterate, optimise and learn as we develop and refine ideas. You need to empower your team, allowing them to self-organise, yet be aligned; this is our way to operate at scale. And as a leader you need to deep-dive, technically, into solutions and problems to mentor and coach the teams toward excellence.       You will report into the VP of Broadcast Engineering and will manage a team of enthusiastic and talented broadcast and software engineers that are key delivering broadcast solutions using software and the public cloud. The requirements can keep changing, but as a team we work together to make sure we deliver for DAZN and the customer.  The team delivers the solutions for one of the most critical areas within DAZN!  This role can be based in Hammersmith or Leeds. Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), annual performance-related bonus, private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working , and access to our internal speaker series and events.<h3>As our new Head of Project Engineering, you’ll have the opportunity to:</h3><ul><ul><li>Lead a team of talented broadcast and software engineers that are responsible for all the technology and solutions from covering all components in the broadcast workflow (acquisition to hand-off to DAZN distribution platforms)</li><li>Provide clear vision and direction that the project engineering team fully get behind and which aligns to DAZN’s overall company direction</li><li>Delivery of industry disrupting and innovate solutions that a critical to the success of DAZN</li><li>Transform the solutions that the team delivers from traditional on-prem infrastructure led solutions to software and cloud based solutions</li><li>Apply Agile &amp; DevOps practices to facility collaboration across multiple development and engineering teams</li><li>Provide leadership, coaching, and mentoring to the team so that they have opportunities to continually grow and develop</li></ul></ul><h3>You’ll be set up for success if you have:</h3><ul><ul><li>Proven track record of providing inspirational leadership and management of engineering teams </li><li>Understanding and application of software engineering practices to support delivery of systems with technical integrity and efficiency</li><li>Strong understanding and experience of delivering broadcast solutions including delivery of OTT based solutions</li><li>Detailed experience of delivering systems and solutions that need to operate at <a href="http://99.999" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% availability </li><li>Experience of working with and managing technology vendors to deliver innovate solutions, and driving vendor roadmaps</li></ul></ul><h3>Even better if you have:</h3><ul><ul><li>Industry recognition as a regular attendee and speaker at meetups and high-profile technology conferences</li><li>Regular and active participation in the broadcast and OTT streaming community - be a tech evangelist</li><li>Experience of managing strong relationships with key partners and vendors</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Head of Broadcast Project Engineering (Leeds or Hammersmith based)

Hammersmith

Head of Broadcast Project Engineering (Hammersmith or Leeds based)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. Using cloud-native approaches based on leading DevOps practices, we work at the forefront of technology to help organisations modernize applications and data, build in the leading security solutions and deploy everything on the right cloud infrastructure for maximum effectiveness. We are seeking a <b>Lead Orchestration and Automation Developer </b>to deliver cloud transformational outcomes into our clients. Ideally, you will have experience working in a consulting role, leading other engineers to deliver automated, secure and robust cloud infrastructure solutions. We like people who get involved in all levels of technical discussions, from architecture to hands on coding. We are looking for a strong technical expert, with experience leading world-class teams on complex projects from inception to delivery.<h3>Job Responsibilities</h3><ul><ul><li>Design and implementation of scalable software services, alongside engineering and architecture teams.</li><li>Execution of Cloud engineering tasks within migration sprint cycles aligned to best practices and templates within a customer project team.</li><li>Build out of new customer cloud solutions using cloud native components.</li><li>Usage of foundational architecture and components to build out automated cloud environments, CI/CD pipelines and supporting services frameworks</li><li>Present architecture to clients of varying levels, from Developers, Business Analysts and Senior Client Leadership.</li><li>Brief senior leadership and end users at varying levels of familiarity with cloud technologies, about the technology selections, best      practices, and benefits.</li><li>Enable major DevOps projects for successful production state</li><li>Lead critical deployments and align with the customer, creating direct value for individual projects.</li><li>Lead technical root cause analysis</li><li>Manage the production change approval process</li></ul></ul><h3>Job Requirements</h3><ul><ul><li>You’ll be a strong technical expert, with experience on complex projects from inception to delivery, to deliver automated, secure and robust cloud infrastructure solutions. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using automation oriented agile principles.</li><li>Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning  resources and modifying Cloud environments, performing upgrades, and addressing day-to-day customer issues. You’re happy to get involved in all  levels of technical discussions, from architecture to hands on coding.</li><li>A good grounding in infrastructure technology is highly advantageous, as is a programming background. Leveraging personal subject matter expertise, working closely with peers, the role will be accountable for delivering engineering consulting services in a client-facing role, often on-site with customers. You’ll be the voice of Rackspace within the customer</li></ul></ul><h3>Technical Skills</h3><ul><ul><li>Proven hands-on experience with major public/private cloud platforms (AWS, Azure, GCP, VMWare, OpenStack, etc)</li><li>3+ years of experience with building, deployment, release automation, or orchestration for external customers</li><li>Experience with infrastructure-as-code environments, including activities around the automated server or network configurations, large-scale software deployments, or monitoring and testing, including continuous integration and continuous delivery (CI/CD)</li><li>Experience with automating system configurations and orchestrating network operations and DevOps pipelines, scaling, releases, and day-to-day system operations in Cloud environments</li><li>Experience building cloud automation, including CI/CD pipelines using technologies equivalent to Ansible, Terraform, Kubernetes, Jenkins, Docker.</li><li>Scripting and automation methods such as Terraform, Ansible, Python, YAML, Go.</li><li>Awareness of security best practices (e.g. using IAM Roles, KMS, etc.)</li><li>Previous exposure to large-scale system design.</li><li>Maintains an in-depth knowledge of cloud related technologies and can articulate best practice approaches and practices.</li></ul></ul><h3>Details</h3><ul><ul><li>START DATE: asap</li><li>ENGAGEMENT DURATION: 12 months</li><li>LANGUAGE: English, Arabic language skills will be highly advantageous</li><li>Travel to a customer-site in Saudi Arabia will be required.</li></ul></ul><b>#LI-Remote</b><b>#LI-KD1</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Lead Orchestration and Automation Developer - Contractor Role

Rackspace is looking for an entry level Helpdesk Support Technician to be first point of contact for our Customers when they call in. You will be expected to provide technical and non-technical support to our customers over chat, phone and via support tickets. In this varied and exciting role you will be responsible for managing the Rackspace's International support ticket queues and first line resolution. We are looking for people who can display good judgment in the decisions you make, and create and maintain customer loyalty by going above and beyond the customer’s expectation. We will provide full training - so if you are a customer service hero and are looking for your first role in an IT position, go ahead and apply! <h3>Key Accountabilities:</h3><ul><ul><li>Escalate support requests (phone/ticket/chat) according to escalation procedures</li><li>Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)</li><li>Manage incoming customer calls and chats</li><li>Basic user administration</li><li>Queue management (triage &amp; routing)</li><li>Ensuring we adhere to customer &amp; SLA commitments</li><li>Providing Fanatical Support in all of the above</li><li>Familiarity with desktop OS &amp; Office tools</li></ul></ul><h3>Person Specification: </h3><ul><ul><li>Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills</li><li>Strong verbal and written communication skills</li><li>Strives for performance improvements in oneself and peers</li><li>Ability to work at a team level as well as an individual level</li><li>Ability to interact confidently with more senior / skilled areas of the business.</li><li>Willingness to work shifts. </li><li>LI-DM1</li></ul></ul>#LI-DM1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Helpdesk Technician

Serves as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing</li><li>Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues</li><li>Troubleshoot monitoring alerts and create tickets accordingly</li><li>Escalate support requests according to escalation procedures</li><li>Second rollover point for inbound customer calls</li><li>Perform incident management identification, assist in managing and escalation</li><li>Ensure adherence to customer &amp; SLA commitments</li><li>Monitor ticket response times and take appropriate actions to ensure team response time targets are met</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships</li><li>Collaborate and share knowledge with other administrators on the support floor</li><li>Provide Fanatical Experience to customers in all the above</li></ul></ul><h3>Person Specification</h3><ul><ul><li>Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux </li><li>Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands</li><li>Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux</li><li>Basic understanding of SSL &amp; DNS</li><li>Basic understanding of Active Directory for Windows specialization</li><li>Prefer basic understanding of patching - documents changes based on requests for change</li><li>Prefer basic ability to apply change control procedures</li><li>Prefer familiarity with basic cross platform troubleshooting tasks</li><li>Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack</li><li>Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities</li><li>Understands how the assigned duties relate to others in the team and how the team integrates with others</li></ul></ul><h3>Skills</h3><ul><ul><li>Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills</li><li>Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members</li><li>Strives for performance improvements in oneself and peers</li><li>Leads by example and motivates team members</li><li>Organizational skills with the ability to provide quality at pace</li><li>Ability to work at a team level as well as an individual level</li><li>Ability to interact confidently with more senior and/or skilled areas of the business</li><li>Able to communicate constructive feedback effectively</li><li>Ability to adapt to changing business and technology requirements</li></ul></ul><h3>Requirements</h3><ul><ul><li>1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations</li><li>Work aligned to set shift hours, may require non-traditional work shift</li><li>Ability to accommodate on-call rotations</li><li>#LI-JB2</li></ul></ul>#LI-JB2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Systems Operations Administrator

Apply to undefined Cyber Security Jobs in United Kingdom in companies remotely and near you. New undefined Cyber Security Jobs in United Kingdom added daily.

Job Position and Company	Location	Tags	Posted
Support Technician at Rackspace	Remote Full Time Windows
Azure Cloud Lead Engineer at Rackspace	Remote Full Time
Technical Delivery Lead - Private Cloud at Rackspace	Remote Full Time Manager Incident Response Consulting
Technical Delivery Engineer - Private Cloud at Rackspace	Remote Full Time Consulting Windows
Professional Services Delivery Manager at Rackspace	Remote Full Time Manager
Compliance Coordinator at DAZN	Remote Full Time Manager
Head of Broadcast Project Engineering (Leeds or Hammersmith based) at DAZN	Remote Full Time
Head of Broadcast Project Engineering (Hammersmith or Leeds based) at DAZN	Remote Full Time
Lead Orchestration and Automation Developer - Contractor Role at Rackspace	Remote Consulting
Helpdesk Technician at Rackspace	Full Time Entry Level
Systems Operations Administrator at Rackspace	Full Time Administrator Windows

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