Inventory Control Specialist

This role has two different dimensions with a focus on either Controls or Shipping & Receiving. Both roles ensure accountability and security of data center inventory.  Understand and adhere to company safety policies and procedures.  Understand and adhere to documented Inventory controls and practices.  Provide service in alignment with Rackspace Core Values to include FANATICAL support.

Key Accountabilities

• Manage and process internal tickets
• Process equipment returning to secured inventory stockroom
• Execute physical movements of inventory
• Maintain meticulous 5S and housekeeping practices
• Actively participate in cause analysis method to investigate any customer-impacting events
• Act as subject matter expert for process and policy alignment, also review and contribute documentation on the knowledge base
• Participate in regularly schedule inventory-related meetings
• Assist in training of new and existing controllers
• Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications
• Assist in the completion of all auditable controls
• Address inquiries from other internal/external departments
• Stock materials following industry handling standards
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
• Demonstrate no less than full performance in a continuous, consistent, measurable manner
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Control
• Process hard drives containing data through the drive wiping and destruction processes
• Complete reconciliation for the cycle counting process
• Process reinstatements
• Process all return materials, including sub-assembly build
• Pull and assign items to fulfill customer contracts and upgrades
• Replenish inventory using kanban and min/max
Shipping/Receiving
• Process materials for disposals
• Coordinate inbound and outbound shipments and communicate with freight companies
• Process international shipments following industry standards
• Process inbound receipts required for custom products
• Package all shipments in alignment with company standards
• Completion of all shipping and receiving documentation
• Process inter-organization transfers
KPIs Include (not limited to): 
• All customer interactions, both internal and external, are conducted in a manner that is consistent with fanatical support
• All inventory activities are performed in a timely and accurate manner
• All activities that create a negative customer impact or near miss are investigated utilizing the root cause analysis method
• Process and policy reviews and sign-offs are completed within the allocated timeframe
• All work areas are routinely cle­­aned and organized
• Key team goals are achieved regularly
• Adheres to operational and safety processes and policies

Key Requirements

• Educated to GCSE level or equivalent; further education in a technical vocation advantageous
• Level appropriate experience or ability to show familiarity with inventory industry standards
• Previous experience in an electronics/computer-oriented position preferred
• Must be a self-starter who enjoys working in a team-based environment with minimal supervision
• Must be able to work a flexible schedule
• Must be able to work in a fast-paced, high-pressure environment
• Must be able to lift 60 lbs overhead
• Must have solid oral and written communication skills, as well as professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization
• Familiarity with electronic and computer components is a plus
• Must be able to type with proficiency and accuracy
• Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)
• Must have prior knowledge and experience with integrated inventory control systems
• Must have prior knowledge and experience with a cycle counting process
• Must understand return material authorizations (RMAs) for defective materials
• Must have intermediate knowledge of requisition processing (Controls side)
• Must have intermediate shipping and receiving experience (S&R side)
Success in the role requires the following personal qualities  
• Integrity-driven
• Self-sufficient
• Highly organized
• Responsible
• Team player
• Strong communicator
• Self-motivated
• Skilled at time management
• Critical thinker
• Open to feedback
• Collaborator
• Growth Mindset

#LI-LP2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.