ION Group

<b>Junior Security Specialist, Italy  (Cedacri)</b><b>About us:</b>Cedacri is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. For the strengthening of the CISO unit, we are looking for brilliant professionals willing to build their career in Security.The ideal candidate will experience a dynamic, fast-paced and innovative environment and will collaborate with cross-functional teams to achieve technology and business objectives. <b>Your role:</b>Your duties and responsibilities •         Provide and maintain documentation of the processes made•         Schedule and execute periodic security controls within the assigned perimeters•         Follows the development of risk management and internal audit methodologies•         Support the process of drafting and updating policies, procedures, and company operating instructions•         Provide security advisory and opinion when involved in projects or tasks  Other dutiesWe might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required •             Master’s degree in computer science/engineering, or an equivalent degree•             Good knowledge of IT security issues, management systems (ISO 27001 etc.) and data protection•             Strong motivation and passion for cybersecurity, with a focus on attack and defense techniques•             Knowledge of information security standards (ISO27001/2, NIST)•             Knowledge of main security framework (MITRE, Cloud CSA, etc…)•             Knowledge of security controls, their definition, implementation, and monitoring•             Knowledge of application security (with particular focus on API security controls)•             Knowledge of network security (focus on routers, firewall and VPNs) and system security (focus on hardening templates)•             Excellent knowledge of the English language•             Excellent knowledge of the Microsoft Office. <b>What we offer:</b>Permanent employment contract. <b>Location: </b>Milan (MI), Collecchio (PR), Rome (RM). <b>Important notes: </b>According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority.-

Italy

Junior Security Specialist, Italy  (Cedacri)

Rackspace

Provides administrative support to the Customer Growth group ensuring fast and efficient response and resolution of common customer requests. Responsible for triage of inbound customer requests to the most appropriate team, responds directly to customer needs in set instances, and actions on frequent clerical tasks. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Requires advanced skills and expertise in a variety of work processes or activities.</li><li>Generates new and innovative solutions to complex problems.</li><li>May act as a lead, coordinating the work of others, but not a supervisor.</li><li>Works autonomously within established procedures and practices.</li><li>Anticipates patterns and links; looks beyond the immediate problem to the wider implications.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Active Listening: Listens attentively, clarifying messages and expectations and asking thoughtful questions to determine any unstated needs of the speaker. Responds to others’ non-verbal behavior and picks up on the true message, whether spoken or unspoken. Validates the intent of the message and offers appropriate constructive input.</li><li>Information Retrieval and Dissemination: Receives multiple information requests and anticipates information monitoring needs, disseminating appropriately to multiple recipients or a broader audience Uses advanced electronic information management tools (e.g., cloud-based storage and file sharing) and documents standard processes for retrieving and sharing information using those tools (e.g., how to send a link to information/files and track receipt) Understands and complies with protocols and processes and uses appropriate tools for filing, archiving or disposing of information after distributing it</li><li>Records Management: Utilizes current tools and databases to organize, track and store information and devises plans for creation of new tools as needed. Shares information with other team members to ensure they have up-to-date knowledge of records management procedures and policies. Ensures that all office records are accurately entered in the records in accordance with policies and procedures.</li><li>Time Management: Considers team members’ time commitments in creating schedules and project plans, carefully structuring the amount of time devoted to each task. Follows up and keeps others (i.e., senior leaders and team members) informed of progress on tasks and project responsibilities. Defines the objectives and resources required to successfully complete a project and manages the team to complete work within established timeframes.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for administering NPS surveys.</li><li>Triages tickets and routes them to appropriate teams.</li><li>Manages mass ticket notifications, following up as necessary.</li><li>Processes requests for renew and prepay agreements.</li><li>Handles basic contract administration.</li><li>Responds to tickets regarding basic billing questions.</li><li>Manages custom billing, and associated reporting.</li><li>Supports Transition managers through coordination of small customer builds.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires advanced skills and expertise in a range of processes, procedures and systems.</li><li>Understands how related teams coordinate their efforts and resources to achieve objectives.</li></ul></ul><h3>Skills</h3><ul><ul><li>Strong organizational skills.</li><li>Creative approach to problem solving.</li><li>Ability to prioritize and manage multiple work streams.</li><li>Accurate adherence to process guidelines.</li><li>Strong written and verbal communication skills.</li><li>Basic excel skills required.</li></ul></ul><h3>Education</h3><ul><ul><li>Regional equivalent to High School Diploma.</li><li>Specialized education or knowledge related to the duties of the role preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>5 – 6 years of work experience in the role duties</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       The anticipated starting pay range for Colorado is: <i>69,000 – 102,520</i>•       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>74,400 – 109,120</i>•       The anticipated starting pay range for California, New York City and Washington is: <i>81,500 – 119,460</i>•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Customer Success Manager - East Region

<b>About us:</b>Cedacri is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. For the strengthening of the Internal Audit unit, we are looking for brilliant professionals willing to build their career in Auditing.The ideal candidate will experience a dynamic, fast-paced, and innovative environment and will collaborate with cross-functional teams to achieve technology and business objectives. <b>Your role:</b>Your duties and responsibilities •          Perform IT General Controls (ITGC) testing as designed and documented, making the appropriate changes to the program during the audit as required based on new information and identified risks; •          Prepare audit working papers in accordance with audit standards and internal audit procedures; •          Perform follow-up procedures to ensure appropriate audit evidence is obtained, validated, and used for testing controls in a timely manner; •          Participates to cyber security, business continuity and GDPR projects; •          Manages relations with external auditors such as Customers auditor and their third parties; suppliers; authorities (Bank of Italy, Data Protection Authority, etc.);•          Establish and maintain effective working relationships with the Clients Auditors; •          Support the process of drafting and updating policies, procedures, and company operating instructions.  Other dutiesWe might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required. •               Master's degree in in Economics, Computer Science/Engineering, or an equivalent degree•               Good knowledge of IT security issues, management systems (ISO 9001, ISO 27001 etc.) and GDPR•               Strong motivation and passion for Internal Audit and Compliance•               Knowledge of information security standards and GDPR regulations•               Enthusiastic and proactive attitude•               Propensity for innovation and business evolution•               Excellent interpersonal skills•               Excellent knowledge of the English language•               Excellent knowledge of the Microsoft Office Preferred qualifications•               Postgraduate Master in Internal Audit, Compliance, and Information Security•               Professional certifications such as: CIA, CISA, Lead auditor ISO 27001 and ISO 9001•               Knowledge of standards such as: ISO 27001, ISO 9001, ISO 22301, COSO-ERM framework, Cobit, ITIL, NIST800-53 <b>What we offer:</b>Permanent employment contract. <b>Location: </b>Collecchio (PR)<b>Important notes:</b>According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority.€0 - €70,000 a year--

Collecchio

Junior IT Internal Auditor, Italy  (Cedacri)

Atlassian

<b>Working at Atlassian</b><b>Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>Your future team</b>The Experience Platform (XP) team is passionate about creating unique, sustainable customer value through experiences that differentiate and make Atlassian greater than the sum of its parts. Experience Platform is how we quickly bring products to market that work well together, create cross-product collaboration, and scale products for enterprise. As a Senior Group Product Manager - Automation, you will drive XP’s strategic priorities by working directly with your team of product managers, engineering, design, and other product leaders across Atlassian.<h3>What you'll do</h3><ul><ul><li>Use your Platform and Product expertise to independently deep dive into complex and ambiguous topics, uncover opportunities, and solve impactful problems</li><li>Define big visions, weave market and customer needs into tight narratives, and work across Atlassian to execute successfully</li><li>Influence, manage and work across the organization - from customers, and senior executives</li></ul></ul><h3>Your background</h3><ul><ul><li>10+ years of product management experience building large-scale Platforms; 5+ years of people management experience with leadership and development of managers and ICs</li><li>Experience working in the B2B SASS space serving Enterprise customers; Ideally but not necessary around Automation</li><li>A track record for defining and executing Platform strategies that create business and customer value</li><li>Ability to quantitatively and qualitatively understand complex problems, prioritize business and customer needs</li><li>Excel in an environment where the topics and tasks are varied and you have to move quickly and learn fast</li><li>A passion for raising the product craft bar and driving best practices throughout the company</li></ul></ul><b>Our perks &amp; benefits</b>Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/perksandbenefits</b></a>to learn more.<b>About Atlassian</b>At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/crh</b></a><b>.</b>

Sydney

Senior Group Product Manager, Experience Platform (13 month Contract)

<b>Working at Atlassian</b><b>Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We’re looking for a talented contracts manager to join our Commercial Legal team!  In this role, you will work with the Sales team, internal business partners, and other Legal team members to review and respond to requests from current and prospective customers.  This is a great opportunity to join a growing legal team and support strategic projects and transactions for Atlassian. This is a remote position and will liaise directly with Sales team and customers based in the United States. To help our teams work together effectively, this role requires you to be located in the United States Western or Central time zones.<h3>In this role, you’ll get to:</h3><ul><ul><li>Become a member of our growing team of individuals on our Legal team supporting Atlassian’s Sales team.</li><li>Provide pragmatic, business-minded guidance on customer requests and contract-related issues.  We’re not looking for academic analysis!</li><li>Identify and implement scalable resources to better serve our growing Sales team.</li><li>Review customer requests and work with internal business partners to fulfill such requests in accordance with company processes and policies; seek and obtain internal approvals for modifications to standard terms or processes as needed. </li><li>Partner with our Sales team, as well as our Privacy, Trust, Finance and Product teams, to improve legal processes.</li><li>Develop support materials to educate our Sales team on contract terms and other legal issues.</li><li>Provide contract administration support, including handling document lifecycle from drafting to execution, including contract generation, redlining, exhibit coordination, approval escalation, record management and post-execution support. </li><li>Serve as the primary point of contact to Sales and Legal Operations to answer routine questions regarding the Commercial team’s templates, playbooks and processes.</li><li>Work on various other projects to improve the Commercial Legal practice.</li></ul></ul><h3>More about you:</h3><ul><ul><li>You take ownership, roll up your sleeves, and get things done.</li><li>You work collaboratively and develop positive relationships with business stakeholders to strengthen the connection between our team and the business -  with a sense of humor and resiliency, under tight deadlines, and while managing multiple priorities.</li><li>You bring empathy and understanding to your conversations with business partners, seeking to find a path forward that balances company risk and customer needs.</li><li>You enjoy getting deals done, while managing customer risk.</li><li>You effectively navigate a decentralized and complex organization spread around the globe.</li><li>You have a strong understanding of software technology and cloud services, associated business models, and technology industry trends.</li><li>You think creatively beyond the “legal box” to generate possible solutions and options for the business, clearly articulating risk-based recommendations.</li><li>You effectively communicate with the business and customers to help them understand and follow the rules and parameters imposed by laws.</li></ul></ul><h3>On your first day, we’ll expect you to have:</h3><ul><ul><li>5+ years experience of contract management experience, including creation and management of legal agreement templates and playbooks for an in-house commercial team (including drafting legal language). </li><li>Experience developing and maintaining efficient processes for a busy commercial legal team.</li><li>SaaS industry experience preferred. </li><li>Passion for understanding our customers, products, culture, and business model.</li><li>Excellent business judgment, strong communication skills, and the ability to work flexibly with a variety of teams.</li><li>Ability to handle competing priorities in a dynamic environment.</li><li>Willingness to handle new areas of responsibility.</li><li>Ability to exercise sound judgment on key decisions in the contracts administration function, including recognizing circumstances that require escalation.</li></ul></ul>$109,600 - $176,100 a yearAt Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $132,100 - $176,100Zone B: $118,900 - $158,500Zone C: $109,600 - $146,200This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-RemoteAt Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $132,100 - $176,100Zone B: $118,900 - $158,500Zone C: $109,600 - $146,200This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-Remote<b>Our perks &amp; benefits</b>Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/perksandbenefits</b></a>to learn more.<b>About Atlassian</b>At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/crh</b></a><b>.</b>

Austin

Contracts Manager - Enterprise Sales

KPMG New Zealand

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.KPMG's Consulting teams partner with leading domestic and international organisations to deliver tangible benefits that impact New Zealand’s prosperity. We draw on KPMG’s broad industry experience across large and small scale transformation, analytics and optimisation, process excellence, and operating model design. <h3>The opportunity:</h3><ul><ul><li>Our Management Consulting team have opportunities available at <b>Manager to Associate Director </b>level</li><li>A role as a Management Consultant - Technology at KPMG will see you working with our clients to provide technology and consulting services from technology operational model design and implementation, enterprise architecture, technology procurement, technology service design, strategic planning and more. </li><li>You'll work across a breadth of engagements and collaborate with other consultants across the Consulting division. </li></ul></ul><h3>Day to day you will:</h3><ul><ul><li>Manage mid-level and junior team members (such as project managers and business analysts) in defining requirements, creating a roadmap for implementation, and ensuring the proposed solutions are in-line with the client’s IT strategy </li><li>Lead client relationships across multiple different projects and business development opportunities at one time    </li><li>Develop target operating models, sourcing strategies, road maps, implementation plans and robust business cases for the functional areas of IT and transformation change programmes</li><li>Assist clients through the supplier selection process through to procurement and contract signature</li><li>Support the development of planned service scope, service levels and establishing the contract and service delivery governance framework for future state operations</li><li>Work with the leadership team to develop and operationalise divisional and service line strategy</li><li>Use your excellent client service mind-set and business development skills to add value and build long term relationships with clients, identifying opportunities and pursuing them, developing thought leadership, leading client proposals and developing team capabilities</li><li>Be comfortable working at pace with a high attention to detail across multiple projects across a suite of different clients at once</li><li>Build the reputation of KPMG through the quality of your work, expertise and judgement as well as innovative approaches</li><li>Overall, you will just be an exceptional person who wants to join an exceptional team.</li></ul></ul><h3>What you'll bring to our team: </h3><ul><ul><li>A minimum of 10 years experience in Technology Consulting is essential </li><li>A strong track record of managing client relationships, leading teams and managing people and projects is essential</li><li>Ideally, you'll have gained your experience in a leadership position within technology strategy, IT operating model or CIO advisory</li><li>Experience managing large scale implementation projects (e.g. SAP and Microsoft Dynamics 365) is highly desirable</li><li>A relevant tertiary qualification</li><li>A demonstrable track record of building lasting client relationships, winning new business and developing existing business</li><li>Excellent oral and written communication along with planning, project management, relationship building, networking and influencing skills;</li><li>A positive and flexible attitude and an enthusiasm to embrace new challenges and growth opportunities to gain experience</li><li>Strong interpersonal skills that enable you to successfully engage with a variety of internal and external stakeholders and an ability to bring people together, develop meaningful relationships, integrate services and work collaboratively with a team of experts across the wider consulting teams;</li><li>Experience in coaching and mentoring junior team members</li><li>A 'can-do' attitude and a strong sense of ownership to get the job done in a practical and pragmatic fashion </li></ul></ul><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Georgia Yenge on 04 816 4598 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— A technology starter pack to get your 'home hub' set up— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave.—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services.—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website <b>We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.</b>

Management Consultant - Technical / Digital Strategy

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. <b>1.       Design and Build Assurance</b> – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace<b>2.       CMP Development –</b> Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls<b>3.       Strategic Advisory</b> – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office<b>Role Overview</b>As a Senior Python Developer, you’ll have the opportunity to build world-class web applications and platform services that provide messaging and collaboration tools for customers worldwide.  This role will be part of a team that has a strong, passionate engineering culture and proven track record of writing high quality software by using the best engineering practices in the industry. You will have the opportunity to work on highly distributed, extreme capacity systems that use a variety services and processes.<h3>Primary Responsibilities </h3><ul><ul><li>Design and develop software for large-scale enterprise services.</li><li>Translate functional requirements into conceptual and detailed designs; provide estimates for development effort.</li><li>Create unit and acceptance tests; perform QA/Test; automate deployment; and assist Operations and Support staff in troubleshooting software issues, as well as implementing bug fixes.</li><li>Adhere to coding and process best practices.</li></ul></ul><h3>Desired Skills and Experience:</h3><ul><ul><li>Proven comercial experience (ideally 8+ years) in Software Development / System Administration</li><li>Ideally 5+ years of DevOps experience and container orchestration technology (Docker, Kubernetes, etc.)</li><li>Excellent working experience of CI/CD pipelines</li><li>In depth experience with automation/configuration using Ansible, Terraform</li><li>Good knowledge in Linux/Windows system administration</li><li>Experience in VMware and OpenStack is highly desired</li><li>Knowledge of common network and security practices</li><li>Experience with defining, creating, implementing, and improving cloud solutions</li><li>Experience with monitoring and logging tools</li><li>Excellent interpersonal and verbal communication skills</li><li>Ability to learn anything fast </li></ul></ul>#LI-LP2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Poland

Senior Python Developer

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. <i><b>1.           </b></i><b>Design and Build Assurance</b> – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace<i><b>2.           </b></i><b>CMP Development</b> – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls<i><b>3.           </b></i><b>Strategic Advisory</b> – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office<b>Role Overview</b>The objective of the Service Design Lead is to ensure that new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities. You will help mature and shape a Service Design approach for systems, services and infrastructure being introduced via Waterfall and Agile channels. You will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice. The main duties will be to embed good practice and a service centric mindset to all designs. Also championing teamwork and collaboration across the development and support teams, facilitating discussion, decision making and conflict resolution. The key aspect of the role is to help the customer with Service Management development, optimization and best practice alignment using (for example) an ITIL framework combined with ITSM platform considerations.<b>This role will be on-site with the customer in Riyadh, Saudi Arabia (travel will be required).</b><h3>Responsibilities:</h3><ul><ul><li><b>Service Design: </b>Lead Service Designs for new services, systems and infrastructure being introduced via either Waterfall or Agile channels in particular initially through cloud automation platform. Update existing Service Designs for upgraded/significantly enhanced services, systems and infrastructure being introduced via either Waterfall or Agile channels Identification of gaps and development of retrospective Service Designs where required. Establish Service Design best practice within SDAIA</li><li><b>Strategic Approach Definition:</b> You will define the steps, priorities, and strategic approaches required to build and develop the integration between ServiceNow and the CMP. Your strategic insight will be crucial in ensuring successful integration while aligning with broader business goals.</li><li><b>Comprehensive Solution Design: </b>Design a compelling ServiceNow solution that not only addresses the integration needs but also takes into consideration the entire client landscape. Your design will contribute to a holistic and seamless user experience.</li><li><b>Lead SNOW Integration with CMP:</b> You will be the driving force behind supporting the integration efforts between our Cloud Management Platform Tooling and the ServiceNow platform. Define the service management elements of Cloud Management Platform (CMP) including incident, change, request processes, CMDB structure and Service Catalogue, etc. </li><li><b>Solutions Driven: </b>Ability to look at issues from all angles and support the team to find robust solutions to problems</li><li><b>Client Engagement and Agreement: </b>Collaborate closely with clients to understand their needs and requirements. Engage with clients to agree on approaches and strategies, ensuring that their expectations are met and exceeded.</li><li><b>Collaboration with ITSM Teams:</b> Work alongside client ITSM teams to drive progression and engagement with other systems. Your collaboration will enhance the overall efficiency and effectiveness of the process.</li><li><b>Process Integration Leadership:</b> Lead the process integration efforts for CMP Tooling. Your leadership will ensure that processes are smoothly integrated and optimized for maximum efficiency.</li><li><b>Release Strategy Definition: </b>Outline the approach and strategy for incremental functional releases aligned with the overall development and a MVP release approach. Your strategic planning will ensure a well-coordinated and successful release process.</li><li><b>Challenging</b>: Acknowledge differences of opinion and constructively engage to ensure the right decisions are made for the business</li></ul></ul><h3>Qualifications and Experience:</h3><ul><ul><li>A minimum of two years of experience in Service Architecture / Service Design</li><li>A strong mix of client-facing skills (managing workshops and presentations), passion for problem-solving and full project life-cycle experience. </li><li>Strong knowledge of Service Transition</li><li>Knowledge of Agile and Waterfall project methodologies</li><li>Experience of developing, implementing and establishing processes</li><li>Minimum ITIL v3 / 4 foundation</li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Service Design Lead

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. <i><b>1.           </b></i><b>Design and Build Assurance</b> – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace<i><b>2.           </b></i><b>CMP Development</b> – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls<i><b>3.           </b></i><b>Strategic Advisory</b> – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office  <b>Role Overview</b> We are seeking an experienced and highly skilled Platform Architect to lead the design and development of a cutting-edge multi-tenanted private cloud infrastructure. The successful candidate will play a pivotal role in architecting a scalable and efficient platform that meets the diverse needs of our organization and its tenants. The ideal candidate should possess extensive expertise in VMware and OpenStack technologies, coupled with a proven track record in designing complex, secure, and high-performance cloud solutions.  <b>This role will be on-site with a customer in Riyadh, Saudi Arabia (relocation may be required).</b><b>Arabic language skills are highly advantageous. </b><h3>Responsibilities</h3><ul><ul><li>Lead the end-to-end architecture and design process for a multi-tenanted private cloud platform, ensuring scalability, security, and performance.</li><li>Collaborate closely with cross-functional teams including engineering, operations, and security to define technical requirements and translate business needs into a robust and reliable cloud infrastructure.</li><li>Evaluate and select appropriate technologies and tools to optimize the private cloud's efficiency, reliability, and management.</li><li>Develop architectural blueprints and documentation to guide the implementation of the multi-tenanted private cloud, including network topology, storage solutions, compute resources, and access controls.</li><li>Design tenant isolation mechanisms to ensure secure segregation of resources and data for different customers on the private cloud.</li><li>Integrate VMware and OpenStack technologies to create a unified, cohesive private cloud platform that maximizes resource utilization and simplifies management.</li><li>Provide technical leadership and mentorship to junior architects and engineering teams, fostering a culture of innovation and continuous improvement.</li><li>Collaborate with the DevOps teams to implement automated deployment, monitoring, and scaling strategies for the private cloud infrastructure.</li><li>Stay up-to-date with industry trends and emerging technologies, and recommend relevant updates to the private cloud architecture to maintain its competitiveness.</li></ul></ul><h3>Skills &amp; Experience</h3><ul><ul><li>Master-level knowledge in how to design, create and offer an IaaS, PaaS and SaaS platform in a multi-tenant private cloud. </li><li>The ideal candidate has a proven track record in designing and delivering innovative technology solutions built on the cloud. Proven and extensive experience working with the major private clouds is essential.</li><li>In-depth expertise in VMware technologies, including vSphere, vCenter, and vCloud Suite.</li><li>Proficiency in OpenStack components and architecture, encompassing Nova, Neutron, Cinder, Glance, and Keystone, among others.</li><li>Proven track record of successfully designing and delivering complex multi-tenant cloud solutions, driving innovation, and implementing best practices. </li><li>You should be comfortable engaging at all levels of the customer’s business, from working with senior/C-level leadership to guiding it-specialists and developers on building solutions.</li><li>Must have the ability to lead architectural engagements, either directly or as part of a larger programme of work and take ownership for the successful delivery of customer value within budget, time and scope.</li><li>You have an articulate opinion on the advantages of using cloud platforms from a business perspective.</li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Arab Emirates

Dubai

Lead Platform Architect (Multi-tenancy SME)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for an experienced Business Compliance Specialsit to join our team in Switzerland. This person will maintain a compliance framework with established standards, guidelines, and audits. You will also ensure compliance with local, federal, and state regulations as well as internal, professional, and external business compliance standards.<h3>Key Responsibilities</h3><ul><ul><b>Compliance:</b><li>Handling of contract e-mail inbox: managing request from internal Sales teams in relation to customer contracts.</li><li>Investigating and follow up on customer contracts in our internal customer contract software</li><li>Preparing customer contracts for internal signature process </li><li>Scanning, re-uploading and filling contracts into internal contracting software system.</li><li>Main point of contact for customer contract validation team and working closely with the team based in India and USA</li><li>Maintaining and investigating differences on monthly reporting</li><li>Organizing signature/countersignature for NDA and other compliance documents following our standard processes</li> <b>Governance:</b><li>File/archive hard copy of documents per entity for all International (INTL) entities.</li><li>Upload documents in CSC (internal software system) for INTL entities.</li><li>Distribute and coordinate post for INTL entities received by email.</li><li>Support Compliance Manager who is based in Zurich on adhoc requests .</li> <b>General Office Administration</b><li>Support Management Team with facility management and general running of office operations.</li><li>Handling of Post: Pick up registered post from local post office, scan and distribute the invoices/HR documents - handle any queries in relation to the invoices.</li></ul></ul><h3>Career Level Summary</h3><ul><ul><li>Requires conceptual knowledge of theories, practices, and procedures within a job discipline</li><li>Performs routine assignments using existing procedures</li><li>Receives instruction, guidance and direction from more senior level roles</li><li>Entry level to a professional career progression</li></ul></ul><h3>Person Specification </h3><ul><ul><li>Flexible, customer service oriented, able to work in a diverse, fast-paced, multi-national environment.</li><li>Organized, ability to multi-task, works well under pressure without constant supervision.</li><li>Someone able to work on their own in the office and organize their workday. </li><li>Excellent English (both written and spoken) and German language is as a plus. </li><li>Proficiency in Microsoft Office and Microsoft Excel is a must.</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Switzerland

Zurich

Business Compliance Specialist I - CH

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. <i><b>1.           </b></i><b>Design and Build Assurance</b> – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace<i><b>2.           </b></i><b>CMP Development</b> – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls<i><b>3.           </b></i><b>Strategic Advisory</b> – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office<b>Role Overview</b>We are seeking an experienced and dynamic individual to join our team as a ServiceNow Process Lead Architect. You will play a critical role in the integration of our CMP (Cloud Management Platform) Tooling with the ServiceNow platform. You will be responsible for leading the integration efforts, defining steps, priorities, and strategies to ensure seamless development and deployment. You will collaborate with clients, engage with internal ITSM teams, and drive the progression of CMP integration, all while designing a comprehensive ServiceNow solution that encompasses the entire client landscape.<h3>Key Responsibilities:</h3><ul><ul><li><b>Dedication to CMP Integration:</b> You will be the driving force behind supporting the integration efforts between our Cloud Management Platform Tooling and the ServiceNow platform. Your expertise will ensure a smooth and efficient integration process.</li><li><b>Lead Integration Efforts:</b> As the lead architect, you will take charge of integrating ServiceNow with the CMP. Your leadership will guide the integration team in designing, developing, and implementing effective solutions.</li><li><b>Strategic Approach Definition:</b> You will define the steps, priorities, and strategic approaches required to build and develop the integration between ServiceNow and the CMP. Your strategic insight will be crucial in ensuring successful integration while aligning with broader business goals.</li><li><b>Client Engagement and Agreement: </b>Collaborate closely with clients to understand their needs and requirements. Engage with clients to agree upon integration approaches and strategies, ensuring that their expectations are met and exceeded.</li><li><b>Collaboration with ITSM Teams:</b> Work alongside client ITSM teams to drive progression and engagement with other systems. Your collaboration will enhance the overall efficiency and effectiveness of the integration process.</li><li><b>Process Integration Leadership:</b> Lead the process integration efforts for CMP Tooling. Your leadership will ensure that processes are smoothly integrated and optimized for maximum efficiency.</li><li><b>Comprehensive Solution Design: </b>Design a compelling ServiceNow solution that not only addresses the integration needs but also takes into consideration the entire client landscape. Your design will contribute to a holistic and seamless user experience.</li><li><b>Technical Expertise and Integration:</b> Utilize your deep understanding of integration levels and technical solutions to drive the integration process forward. Your technical insights will be essential in overcoming challenges and ensuring the success of the integration.</li><li><b>Release Strategy Definition: </b>Outline the approach and strategy for incremental functional releases aligned with the overall development and a MVP release approach. Your strategic planning will ensure a well-coordinated and successful release process.</li></ul></ul><h3>Qualifications and Experience:</h3><ul><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).</li><li>Proven experience in leading and architecting ServiceNow integrations, preferably in a CMP context.</li><li>Strong technical background with hands-on experience in integration technologies and methodologies.</li><li>In-depth understanding of ServiceNow and CMP Tooling.</li><li>Excellent communication skills with the ability to engage with clients, internal teams, and stakeholders effectively.</li><li>Strong leadership skills with a track record of driving successful integration projects.</li><li>Problem-solving mindset and ability to navigate complex technical challenges.</li><li>Relevant ServiceNow certifications would be a plus.</li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Saudi Arabia

Riyadh

ServiceNow Process Lead Architect

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Ensures that operational teams have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account executives and achieves contract extensions or additional business within the account(s). Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Solves complex problems.</li><li>Works independently, receives minimal guidance.</li><li>May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.</li><li>Acts as a resource for colleagues with less experience.</li><li>Level at which career may stabilize for many years or until retirement.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Account Development: Establishes new and fosters existing trusted relationships with key decision makers on customer accounts. Contributes ideas regarding how to create business opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to strengthen and grow customer account. Looks for signals that the customer may need additional products/services and navigates through the appropriate organization channels to ensure important customer account business issues are identified and acted upon.</li><li>Customer Knowledge: Develops in-depth understanding of customer's organization, key offerings, and business goals and challenges to better understand their needs. Gathers and documents information (e.g., background, role, scope of responsibility) about customer's key leaders/decision makers and gains awareness of their differing perspectives and styles. Builds working knowledge of customer industry, including market trends and economic challenges, and competitive market</li><li>Service Delivery Effectiveness: Broadens knowledge of tools to track service delivery metrics and report back to the team. Understands SLAs and reviews service delivery outcomes against standards to determine whether service levels have been met. Understands where service gaps can occur within work of team, and helps implement plans to close service delivery gaps.</li><li>Active Listening: Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks thought-provoking follow-up questions. Picks up on non-verbal cues and uses own body language (e.g., eye contact, nodding head) to show receptiveness, attentiveness and interest. Asks for clarification and validates understanding of messages by providing appropriate responses.</li><li>Multi-tasking &amp; Prioritization: Demonstrates ability to manage several tasks and meet deliverables with minimal error. Determines the relative impact and urgency of individual tasks. Appropriately makes difficult trade-offs on time and resources when faced with conflicting demands and high priority deadlines.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for processing component upgrades/downgrades by generating support tickets, and documenting customer churn in internal ticketing systems (ServiceNow/CORE).</li><li>Provides input to, and executes on, churn mitigation strategies.</li><li>Creates renewal and prepay agreement documentation, processes buy out agreements, and calculates/submits credit memos.</li><li>Conducts monthly service reviews, preparing MAR/QBR materials.</li><li>Handles customer escalations, serving as the main point of escalation during downtime events; and attending RCA sessions for individual customer incidents to compile incident reports.</li><li>Responsible for following up with assigned customers on loyalty NPS survey responses, in addition to following up on closed tickets flagged as NPS-T, facilitating calls with internal support teams where necessary.</li><li>Remains informed on the technical design/architecture of customer environments, reviewing contracts to stay up-to-date on server/hardware upgrades.</li><li>Remains informed on all technical support activities for assigned customers, ensuring that maintenance planning, disaster recovery testing, security and compliance auditing, capacity management, environment audits, Ad-hoc reporting, customer environment documentation, vulnerability resolution, and patch management are completed according to customer needs.</li><li>Supports Client Executives in the preparation and facilitation of customer visits; in discussions with Legal regarding quote approvals; and in negotiations for renewals, prepay agreements, buy out agreements, and credit memos, for assigned customers.</li><li>Supports Client Engineers/Architects, by providing insight into the needs of assigned customers, as it relates to strategic account planning from a technology perspective; and providing cost governance recommendations, related to maintenances.</li><li>Supports Customer Success Associates, and remains informed regarding administration activities for assigned customers (e.g. NPS administration, ticket routing, contract administration, etc.).</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.</li><li>Progressive knowledge of hosting environment.</li><li>Advanced knowledge of business products, industry trends/best practices and solid understanding of financial terminology.</li><li>Advanced understanding of Rackspace’s differentiator in the market.</li></ul></ul><h3>Skills</h3><ul><ul><li>Ability to adapt working style and approach to best communicate with various business contacts.</li><li>Ability to apply previous work experiences to resolve a wide range of issues in imaginative as well as practical ways.</li><li>Demonstrated ability to influence decision making.</li><li>Ability to understand and apply RAX customer support model and demonstrate value to customers.</li><li>Expert interpersonal, written, and verbal communication and negotiation skills.</li><li>Exhibits excellent attention to detail.</li><li>Excellent creative problem-solving abilities.</li><li>Flexible and adaptable to work schedule based on customer need.</li><li>Ability to thrive in a complex and rapidly changing environment.</li><li>Able to prioritize and highly varied work level in order to maintain required productivity levels.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor's Degree in field related to role required.</li><li>At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.</li></ul></ul><h3>Certifications</h3><ul><ul><li>ITIL certification preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>5 - 7 years of experience in the field of role required.</li><li>Prior account management experience highly desirable.</li><li>Relevant hosting/technology experience preferred.</li><li>Previous sales experience preferred.</li></ul></ul><h3>Travel</h3><ul><ul><li>Occasional domestic/international travel, less than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers. #LI-Remote #LI-CM1 •       "For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •       The anticipated starting pay range of California, Washington state and New York City applicants for this role is <i>81,500 – 119,460. </i>•       The anticipated starting pay range of Colorado applicants for this role is <i>69,900-102,250 </i>•       These ranges for candidates may be modified in the future.•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Customer Success Manager - Remote

Accountable for accomplishing sustainable growth and a superior customer experience for their  dedicated vertical portfolio of customers and the services that they are utilizing. This critical role will be  accountable for the success of the vertical as a whole- including gaining market reputation and  recognition, orchestrating the customer journey in a consistent way, and generating vertical opportunities. Provides leadership and direction through managers, senior managers and senior professional staff. Is  accountable for the performance and results of a functional area, team or region. Executes business  plans and contributes to the development of sub-functional strategy. Decisions are guided by  functional or major operational segment strategy and priorities.•Acting as an industry leader- developing a point of view and advisory techniques, providing mentoring,  and implementing continuous improvement programs within verticals and portfolios •Developing strong professional relationships, building rapport both internally and externally to deliver  service, sustainable revenue growth and account stability •A passion for working in small and large teams, directing, and holding others accountable to providing  excellent customer outcomes within contract terms, profitablyRegularly meets or exceeds bookings, revenue growth targets, cost controls, and contract health •Leads high value verticals (greater than $10M MRR) •Documented quarterly and annual strategic plans, embraced by the firm and the vertical customers •Achieves an above average Net Promoter Score •Avoidance of customer defection(s) •Mitigation of SLA credits through good administrative practices, strategic improvement to customer  operations and Rackspace services, and negotiation of service failures •Leads service governance and ensures commercial adherence •Contributes to portfolio and vertical growth through strategic leadership and collaboration with business  development team #LI-CS1<h3>Key Responsibilities. </h3><ul><ul><li>With the team, develop and iterate an Industry point of view, reference portfolio, and market footprint with  respect to Rackspace products, services, and partners  </li><li>Leverage SMEs, specialists, and technical thought leaders to build vertical technical roadmaps, value  streams, and sales propositions that are vertically relevant and profitable </li><li>Develop strong network relationships at the C+ level to build market reputation and opportunity pipeline </li><li>In partnership with Customer Success, build a clear, focused, and measurable vertical plan- which  includes detailed portfolio and account plans- that sustainably grow revenue, expand footprint, and  increase partner plays </li><li>Orchestrate portfolio teams to deliver a 360-degree customer experience. These teams include all facets  of sell, design, build, operate, and optimize </li><li>Work closely with Marketing and Product to execute vertical, portfolio and account-based campaigns  </li><li>Lead the selling system for the vertical, including development of 4x pipeline coverage, qualification, presales resource prioritization, deal management (including progress re, and deal closure Manage the  Vertical P&amp;L to achieve target margins </li><li>Cycle Vertical Rackquisition portfolio to optimize bookings and revenue growth  </li><li>Resolve conflicts and issues at a Vertical level wherever practical  </li><li>Closely adhere to responsible business practices, including compliance, ethics, and inclusion </li></ul></ul><h3>Knowledge</h3><ul><ul><li>High level understanding of industry practices, strategy, and future direction </li><li>Technical acumen and understanding of the multi-cloud solution landscape </li><li>Advanced understanding of Rackspace’s differentiator in the market with an ability to communicate the  value of that difference to key stakeholders providing FANATICAL SUPPORT.</li></ul></ul><h3>Skills</h3><ul><ul><li>Requires great leadership skills and creativity in order to create catered, innovative solutions for  customers and the firm. </li><li>Strong communication, storytelling, and negotiation skills  </li><li>Aptitude for resolving a variety of issues quickly, collaboratively, and effectively  </li><li>Ability to adapt working style and approach to best achieve the desired outcome </li><li>Demonstrated ability to build relationships, earn respect and trust, and influence decision makers and key  stakeholders  </li><li>Excellent ability to prioritize and thrive under pressure</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

Greater London

Director, Customer Growth - UK..

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. <i><b>1.           </b></i><b>Design and Build Assurance</b> – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace<i><b>2.           </b></i><b>CMP Development</b> – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls<i><b>3.           </b></i><b>Strategic Advisory</b> – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office Rackspace has a deep seated technical background, and is one of the few organisations that allows engineers to progress to the most senior organisational posts in the corporation. Our solutions engage service, migration factory, security and changes, amongst other departments and speciality skills to build a high quality infrastructure and a solution that enables sustainable and scalable control and administration. Over the last 2 decades Rackspace has applied its continuous improvement policies to deliver holistic, people, process and tech solutions.<h3>Role Overview</h3><ul><ul><li>Customer facing role designing and developing solutions for large-scale cloud- based services. Adheres to established coding and process best practices. Uses and contributes to architectural standards and best practices. Motivates and provides technical leadership to team members in project initiatives to contribute their best. Drives and coordinates research, proof of concept and/or prototype works by project team members. Drives quality improvement initiatives. </li><li>Technical management of project resource to ensure quality output and mentoring for success and career development of less senior technical staff.</li><li>Views any project as a part of a larger, company-wide architecture and being able secure necessary collaboration to deliver success, both for the company and the project. Maintains a collaborative working relationship with others by seeking, using and giving feedback. Open to and values diverged thinking, ideas and opinions from others and being able to manage any healthy contention. </li><li>Shows own conviction in project ideas without shutting out others’ ideas. Appeals for support from others with data and facts. Anticipates and manages reaction from others. Influenced a paradigm shift in others as necessary in order to gain support for complex ideas and solutions. </li><li>Operates in a highly strategic manner, highly consultative approach with the largest, most complex customers and prospects. Aligns customer business strategies and IT architecture utilising Rackspace Intellectual capital and regularly provides feedback for enhancements. Works closely with senior leadership of client organizations as well as key technical personnel. </li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Architects new product and service offerings. </li><li>Builds strategy and processes that enable information sharing appeals for support from others with data and facts. </li><li>Anticipates and manages reaction from others. </li><li>Influences a paradigm shift in others as necessary in order to gain support for complex ideas and solutions. </li><li>Works regularly with other leaders within our business unit to refine and expand the technical part of our offerings. </li><li>Consult teams in overcoming technology or architectural obstacles to implement new technologies or products solutions. </li><li>Publish technical papers to field of expertise. </li><li>Collaborates with leaders and technical personnel to facilitate complex, innovative, and often nonstandard service offerings. </li><li>Provides industry thought leadership through business relationships, publications, and presentations. </li><li>Decisions impact the direction of and resource allocation for unit operations and could impact overall business activities. </li><li>Contributes to cross-functional Rackspace initiatives. </li><li>Supports major business projects which impact a region or entire function. </li><li>Solves problems at strategic level for groups across business. </li><li>Provides architecture and support strategic vision across multiple technology domains. </li></ul></ul><h3>Knowledge</h3><ul><ul><li>Intricate knowledge of Rackspace infrastructure and architecture and business impact of technologies. </li><li>Capable of building a comprehensive business case for a new project or product effort. </li><li>Systematic and structured in problem solving approach. </li><li>Able to anticipate business and industry issues and recommend new and innovative approaches to respond. </li><li>Requires broad technology knowledge, with an emphasis on managed hosting and cloud computing, with deep expertise in at least one leading technology platform. </li><li>Appreciation of Enterprise Service management (ITIL 4, IT4IT frameworks) and their applicability for the provision of Enterprise managed services </li><li>Knowledge of IT frameworks like ITIL, TOGAF, Agile, ELMO</li><li>Comprehensive knowledge of common industry technologies and trends </li><li>Maintain a deep understanding of industry trends, competitive offerings, strategic partners, corporate vision, and long-range company objectives. </li><li>Required to maintain a deep knowledge of emerging technologies in the marketplace. </li><li>Proven ability in business and systems analysis and systems architecture. </li><li>Ability to help navigate significant deals around internal obstacles to ensure revenue realization. </li><li>Ability to supervise deliverables from multiple teams to ensure customer needs are met. </li><li>Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems. </li><li>Architectural understanding of CI/CD and Dev/Sec/Ops and SRE concepts and delivery of IAC type solutions and their implementation</li></ul></ul><h3>Skills &amp; Education</h3><ul><ul><li>Excellent analytical skills. </li><li>Excellent verbal and written communication skills. </li><li>Excellent organizational and leadership skills </li><li>Ability to generalize a specific problem and derive solution for a class of problem. </li><li>Ability to derive causal relationship from ambiguous data. </li><li>Ability to extend factual relationship to anticipate problems or opportunities. </li><li>Excellent problem solving, analytical, presentation, and whiteboarding skills. </li><li>Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or related field required. </li><li>Architect certification  , ITIL, TOGAF, Agile, ELMO or significant progress toward certification</li><li>Service management certification or equivalent knowledge (ITIL , IT4IT, Cobit)</li><li>Additional Business focused certifications highly desired.</li></ul></ul>#LI-JB2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Principal Architect

<b>Job Summary: </b>Rackspace is looking for a <b>Customer Success Manager IV</b> to join our team. This role owns the relationship held with key LATAM customers and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers consistently experience and know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization, identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation of Fanatical Support is upheld. Owns customer requests for component upgrades, new build agreements, and contract renewals. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace product portfolio and to grow customers’ footprint. Develops and manages Strategic Account plan(s) for assigned accounts, including P&amp;L/financials.  <b>Work Location:</b>  Hybrid Mexico City<h3>Key Responsibilities</h3><ul><ul><li>Provides strategic leadership and direction for the delivery of pre-and post-sales services and support to clients/customers.</li><li>Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.</li><li>Analyzes operational processes, and escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.</li><li>Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.</li><li>Reviews SLA claims.</li><li>Develops and manages responses, ensuring customer service</li><li>with speed and accuracy and all client/customer service delivery issues are resolved.</li><li>Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.</li><li>Manages market research to determine special pricing for nonstandard items in the interest of ensuring appropriate profit margins are reached and maintained.</li><li>Manages technical resource(s) to solve customer problems and escalations.</li><li>Renews customer contracts. Responsible for the conversion of all component upgrades.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Advanced English &amp; Spanish</li><li>Full understanding of industry practices as well as company policies and procedures.</li><li>Comprehensive knowledge of the Rackspace product portfolio, servers, and computer hardware.</li><li>Strong ability to communicate technical information and ideas so that others can understand.</li><li>Aptitude for resolving a variety of issues quickly and effectively.</li><li>Superior communication, organization, problem solving, and time management skills.</li><li>Proactive in nature.</li><li>Ability to have difficult conversations.</li><li>Understand and feel in business acumen -- able to foresee and act on those feelings.</li><li>Ability to adapt working style and approach to best communicate with various business contacts.</li><li>Ability to apply previous work experiences to resolve a wide range of issues in imaginative as well as practical ways.</li><li>Demonstrated ability to influence decision-making.</li><li>Ability to understand and apply RAX customer support model and demonstrate value to customers.</li><li>Excellent ability to prioritize and highly varied work level in order to maintain required productivity levels.</li><li>Exhibits excellent attention to detail. Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.</li><li>Demonstrated leadership skills and qualities.</li><li>Advanced understanding of Rackspace’s differentiator in the market with an ability to communicate the value of that difference to key stakeholders providing FANATICAL SUPPORT</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Success Manager IV

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