Cloud Architect

United States - AustinUnited StatesNorth AmericaAustinTexasUnited StatesNorth America

The VMware Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level Summary•    Requires specialized depth and/or breadth of expertise in own job discipline or field•    Leads others to solve complex problems•    Works independently, with guidance in only the most complex situations•    May provide functional leadership to teams or projectsCritical Competencies•    Systems Thinking: Provides guidance when evaluating the impacts of a solution to ensure linkages between structure, people, process and technology•    Technology Advising/Consulting: Exceeds customers’ expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technologyKey Responsibilities•    Technical point of escalation to the Rackspace Virtualization Infrastructure team.•    Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions•    Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities•    Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.•    Research, plan and coordinate complex maintenance activities•    Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.•    Review vendor support escalations to identify training opportunities•    Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations•    Contribute to the development of technical best practices for administrative responsibilities•    Prepare and review defined policy and process standards•    Own assigned account specific complex projects and act as an informal project lead to work with stakeholders•    Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies•    Coach, mentor and assists Rackers across the business•    Collaborate with Account Managers and Business Development Consultants to build strong customer relationships•    Collaborate and share knowledge with the Cloud support floorKnowledge•    Advanced knowledge of Linux or Windows OS.•    Advanced web programming and scripting ability.•    Advanced knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems•    Advanced knowledge of Project Management methodologies•    VMWare Platformo    Advanced knowledge of the vSphere platform (Design and Implementation)o    Strong networking and NSX administration skillso    Strong working knowledge of fibre channel SANS, NFS and vSANo    Strong knowledge of vROPS/vRLIo    Strong working knowledge of HP/DELL Server hardware platformso    Strong knowledge/troubleshooting of Disaster Recovery technologies (e.g. ZERTO, SRM)•    Requires specialized depth and/or breadth of expertise in own job discipline or field•    Interprets internal/external business challenges and recommends best practices to improve products, processes, or servicesSkills•    Passionate about technology and has a desire to constantly expand technical knowledge•    Detail-oriented in documenting information and able to own customer issues through resolution•    Able to handle multiple tasks and prioritize work under pressure•    Demonstrate sound problem-solving skills coupled with a desire to take on responsibility•    Strong written and verbal communication skills, both highly technical and non-technical•    Ability to communicate technical issues to nontechnical and technical audiences•    Fluency in multiple languages is a plus Education•    Bachelor's Degree in Computer Science, Management Information Systems, or a related technical field•    At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required Certifications•    Requires VCP-DCV Certification for VMware Specialists•    Prefer relevant technical certifications around VCP-DCV, vRealize Operations, NXS and/or vSAN badge certificationsExperience•    8 – 11 years of technical engineering and administration experience with a minimum of 5 - 6 years commercial experience as a systems engineer•    3 years of current commercial experience as a Cloud Engineer working with a high-traffic siteThe following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $131200– $192390 for CO and  for NYC.  Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance, and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-NS14#LI-Remote#LI-USAAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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