Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
Technical Support Engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of our Cyber Protect flagman product. The product helps companies save their mission-critical projects or data by providing backup and disaster recovery features hand-in-hand with the cutting-edge cybersecurity functionality. This role provides an opportunity to practice technical skills with Windows, Linux, network, storage, cloud and virtualization technologies. It's a good chance to join the team of enthusiastic people supporting businesses of all sizes all across the world by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage,</li>
<li>Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.</li>
<li>Interact with various departments to analyze and resolve problems;</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>+2 years of experience in an L2-L3 technical support or system administrator role</li>
<li>Advanced technical expertise in:
<ul>
<li>Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer</li>
<li>Networking - Packet, performance, routing, connectivity analysis and troubleshooting skills (ability to work with Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Virtualization - deploying and managing at least one of various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo</li>
</ul>
</li>
<li>Good communication skills and customer service focus</li>
<li>Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.</li>
</ul>
Would be considered plus if you have:
<ul>
<li>Linux/UNIX - application and configuration management, CLI power user</li>
<li>Cloud/AWS/Azure - Experience working with Cloud solutions or in Cloud software Support Team</li>
<li>Business applications - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp</li>
<li>Security expertise - Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Boston

Technical Support Engineer (T2 Expert)

Atlassian

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian is changing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software and collaboration. We have over 200,000 customers worldwide, and Enterprise Sales helps the largest of those accounts scale their investments in Atlassian.Our Enterprise Sales team builds and implements an effective sales strategy. You will guide the use of multiple products and services to our Enterprise customer base, who are the largest customers at Atlassian. At the same time, we want you to be an advocate for our customers, providing feedback to our product and engineering teams and helping us improve our customer experience. You'll do all of this in tight coordination with our Channel Partners, Product Specialists, Loyalty Advocates, and Solution Engineers.The Enterprise Sales team was established in the summer of 2014. We have worked in sales and management roles in well-established Fortune 500 companies as well as exciting start-ups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building a revolutionary sales model.Are you customer-focused and creative? Can you effectively organize resources to meet the needs of our customers? Do you love the Enterprise Sales process and can you help us apply your knowledge to the Atlassian sales model? We'd love you on our team!<h3>What You'll Do:</h3><ul><ul><li>Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success</li><li>Work with team members in the Channel sales organization to build sales strategies for designated territory or named Accounts</li><li>Serve as main Atlassian point of contact or escalation point for designated Accounts</li></ul></ul><h3>Your Background:</h3><ul><ul><li>5+ years of quota-carrying Enterprise Software Sales Experience</li><li>Experience growing enterprise accounts</li><li>Customer-centric mindset</li><li>Experience driving transformational deals</li><li>Fast learner in a multicultural business context</li><li>You have a do it right mentality</li><li>Experience creating alignment and orchestrating internal account teams</li></ul></ul>Compensation:At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $123,300 - $189,200Zone B: $111,000 - $170,300Zone C: $102,400 - $157,100Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

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Job Position and Company	Location	Tags	Posted
Technical Support Engineer (T2 Expert) at Acronis	Remote Full Time Administrator Windows
Enterprise Advocate (East) at Atlassian	Remote Full Time

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