Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Technical Support Engineer (Cloud) who is ready to join us in creating a #CyberFit future and protecting the digital world!
The role will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc)</li>
<li>Maintain deep knowledge of Company operations to support client requests effectively</li>
<li>Interact with various departments to analyze and resolve problems</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses</li>
<li>Provide for the development of junior staff within the work group through mentoring and technical guidance</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.</li>
<li>Strong internal customer focus with desire to learn all aspects of the business</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Budapest

Senior Technical Support Engineer (Cloud)

City

This is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.Responsibilities:<ul><li>Perform Threat Intelligence review, follow-up, alerting function responsibilities (open / update threat tickets) and Handover on a daily basis</li><li>Triage tactical, technical reporting in real time to determine its accuracy and identify threats of potential interest and impact to Citi and its clients.</li><li>Actively monitor and research cyber threats and perform briefings (both written and verbal) on a daily basis.</li><li>Provide accurate impact assessment analysis based on intelligence received, and prior cyber and business knowledge attained.</li><li>Give real-time and local intelligence support to other operational teams from inside a Fusion Center environment.</li><li>Maintain general situational awareness of the cyber threat environment and understand the cyber threat intelligence lifecycle.</li><li>Provide expertise and guidance to other junior team members on cyber security knowledge.</li><li>Regularly support, involve and liaise with other CIC Threat Intelligence Teams.</li></ul>Qualifications:<ul><li>Bachelor’s degree or equivalent work experience.</li><li>3+ years of relevant work experience.</li><li>Experience working in an operational environment where multiple competing items must be prioritized and delivered daily.</li><li>Working knowledge and experience with ticketing systems and related activities.</li><li>Experience in roles requiring standards of written and verbal communication.</li><li>Well-versed and able to articulate in at least four of the following concepts: Cyber Kill Chain, Diamond Model, Advanced Persistent Threat, Third Party Risks, Cybercrime, Hacktivism, Cyber Fraud, Malware and Ransomware, Social Engineering, Insider Threats, Incident Response, Threat Intelligence, and Host and Network-based security.</li></ul>Skills: <ul><li>Ability to actively track and prioritize issues and inquiries.</li><li>Possesses the ability to review information to determine its significance, validate its accuracy and assess its reliability.</li><li>Excellent written and oral communication skills.</li><li>Organizational and self-directing skills – ability to initiate, coordinate and prioritize responsible and follow through on tasks to completion.</li><li>Able to work independently on a variety of assignments with minimal supervision.</li></ul>Competencies:<ul><li>Must be a self-starter, self-motivated and able to work in an operational environment.</li><li>Strong written and verbal communication and presentation skills.</li><li>Ability to work within cross-functional and cross-business teams.</li><li>Strong analytical skills.</li><li>Enjoys being challenged and learning new, necessary information to better understand and identify threats.</li><li>Ability to effectively communicate.</li></ul>Benefits:<ul><li>Competitive compensation package with a wide range of benefits:<ul><li>Cafeteria Program</li><li>Home Office Allowance - for colleagues working in hybrid and remote work models</li><li>Paid Parental Leave Program - maternity leave and paternity leave</li><li>Private Medical Care Program and onsite medical rooms at our offices</li><li>Pension Plan Contribution to voluntary pension fund</li><li>Group Life Insurance</li><li>Employee Assistance Program</li></ul></li><li>Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed</li><li>Flexible work arrangements to support colleagues’ in managing work - life balance</li><li>Continuous career progression opportunities across geographies and business lines</li><li>Inclusive and friendly corporate culture</li><li>Socially active employee communities with diverse networking opportunities</li></ul>Sounds like Citi has everything you need? Apply to join the world’s most global bank and discover the true extent of your capabilities.-------------------------------------------------Job Family Group: Technology-------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Senior Cyber Intelligence Analyst

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Product Marketing Specialist/ Manager who is ready to join us in creating a #CyberFit future!
 Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO
As part of our Product and Solutions Marketing organization, you will be reporting to the product marketing team lead for our Security solutions. In this global role you’ll support our marketing messaging, positioning, product marketing plan and GTM execution for one or more of our Security solutions. You will:
<ul>
<li>Be a key player on our product marketing team for our Security solutions, supporting solutions including anti-malware, endpoint detection and response, email security, and data loss prevention.You'll be a product expert within the marketing organization for the roadmap, features, functions, use cases and target users, including creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework.</li>
<li>Be a GTM partner for Product Management counterparts.From them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. And then help build a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets.</li>
<li>Be a key partner to our Segment (Solution) Marketing leads.You will work closely with the Segment leads as they work on ensuring your product is covered in our various global and regional marketing campaigns. In turn, they will support you with the insights and messaging to use to tune your product messaging and content.</li>
<li>Develop and execute a marketing plan for your product.Working with marcom and cross-functionally, you'll help build a comprehensive plan that links launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results.</li>
<li>Help with the creation and maintenance of the core product marketing collateral, web, and sales enablement toolset.You will help ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, PowerPoint - communicate your product's story in every format and review other work that carries your messaging.</li>
<li>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleagues.Partnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy.</li>
<li>Build productive relationships with the sales teams.You'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors.</li>
<li>Be a public-facing representative for your product.You will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis.</li>
<li>You'll use our processes and tools like Jira and Sharepoint to track your work and collaborate in our team.</li>
</ul>
*Please submit your resume and application in English
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company</li>
<li>Have supported a security solution in areas such as anti-malware, endpoint detection and response, email security, or data loss prevention.</li>
<li>Experience marketing security products delivered in a SaaS, consumption-based, multi-tenant model.</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, backup, disaster recovery, and endpoint management required</li>
<li>Knowledge of both Provider and business customer SMB through Enterprise IT environments, with specific experience working with MSPs highly desired</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content development</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customers</li>
<li>High energy and enthusiasm – the type that is contagious with its potential</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 25% and in accordance with company health and safety policies</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills in your native language required</li>
</ul>

WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Product Marketing Specialist / Manager, Security

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Job Position and Company	Location	Tags	Posted
Senior Technical Support Engineer (Cloud) at Acronis	Remote Full Time Windows
Senior Cyber Intelligence Analyst at City	Remote Full Time Analyst Incident Response
Product Marketing Specialist / Manager, Security at Acronis	Remote Full Time Manager

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