Senior Channel Sales Business Process Analyst

Austin, United StatesOctober 2, 2023

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Job DescriptionThe Senior Channel Sales Business Process Analyst role sits within the Channel Operations team and works with the Channel, Marketplace and Sales Tech teams. You will take ownership of end-to-end channel processes that impact our partners. You have the opportunity to define the most optimal processes to inspire our channel partners to drive the activities to open new customers.You will work with our Channel Programs And Success teams to support the Channel and Marketplace partner facing processes. You will need to understand our partner technical stack and engage with the partner operations sub-teams to jointly identify improvements and changes in our manual processes. We are looking for someone who understands the SAAS channel model, and has experience in the operational processes side of the house.You will report into our Head of Global Channel Operations in this US-based, remote-friendly role.More About YouWe are looking for a senior-level business analyst experienced with process design, documentation and operational analysis expertise. At Atlassian, you will work with Sales Ops, the Channel organization, Sales Tech, and additional teams to lead the identification of solutions composed of business processes, systems infrastructure and shared services execution.

You'll get to:

    • Understand Atlassian's Partner Programs to provide more impactful process creation and support of those programs
    • Direct quarterly projects to completion including hosting weekly project discovery calls to identify the requirements needed and operational support required
    • Develop workflows to improve processes within the project framework
    • Identify improvements to process, systems, and tools supporting our different channel routes to market
    • Recommend efficiencies through process analysis for your assigned projects
    • Support daily operations of our partner programs and tools, including service desk support for internal and external stakeholders
    • Work across organizational and subject matter boundaries, especially between business and IT teams
    • Identify assumptions about gaps within the business, and develop work flows to identify as-is and future-state workflow changes.

What you bring to the table:

    • Minimum 5 years of experience in Channel or Partner Operations with hands-on experience driving the operational change management needed to manage the roll out of programs or tools within the channel.
    • Experience with Salesforce, Partner Communities,or other PRM solutions is a MUST.
    • You understand solution design, with a focus on delivering business objectives, while keeping the process simple with scalable options
    • You are sufficiently versed in IT to negotiate scope and assess basic levels of efforts required for implementation.
    • Ownership and responsibility. You get $#!t done.
CompensationAt Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $130,700 - $174,300Zone B: $117,700 - $156,900Zone C: $108,500 - $144,700This role may also be eligible for benefits, bonuses, and equity.Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-RemoteOur perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit

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