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Associate Manager, Security Operations Center (SOC)

United States (Remote)United StatesNorth America

At Cybereason, we empower organizations around the world to take an entirely new approach to cybersecurity. Regardless of your role here, you will play an integral part in helping to empower our customers to reverse the attackers’ advantage and end attacks from endpoint to everywhere. Our deep understanding and embodiment of our Core Values unites us as an organization and empowers us to put our best foot forward. Each day we strive to win as one, be daring, evolve, and never, ever, give up as we work on our shared mission. 

Throughout our global organization, whether working from remote, hybrid or in an office, we foster a culture that embraces all people, empowering each of us to be us (#UbU). 

If you’re looking to join an organization deeply rooted in their values that empowers their employees to do their best work, whatever that work might be, come join (us)!

Associate Manager, Security Operations Center

The Cybereason Global SOC provides global 24/7 active monitoring and proactive threat hunting services that provide fast identification, response, and analysis of alerts so every customer’s network is guaranteed to be safe and secure from today’s and tomorrow’s threats.  As an Associate SOC Manager, you will be a part of the Global SOC team and responsible for providing positive leadership to the North America SOC to ensure our people, processes and technology are meeting service level objectives, agreements, and metrics.

What you will do

  • Provide leadership, coaching and mentoring to staff
  • Interface with c-suite level customers on a routine basis
  • Prioritize and manage personnel assignments to ensure customer networks stay safe
  • Regular engagement with other SOC teams and Security Practices teams in Japan, Israel and EMEA
  • Proactive interaction with leadership to voice concerns, issues, or propose better solutions
  • Ensure personnel process adherence and audit process completion
  • Responsible for formulating and implementing regional (US) SOC strategy based on Global SOC efforts
  • Collect, Analyze, and Act on Operational Metrics and KPIs
  • Develop and maintain methodology and framework of Operational Metrics and KPIs
  • Deliver SOC-related technical and non-technical presentations to internal and external audiences

What we are looking for

  • 5+ years of experience working in IT security
  • 2+ years of relevant experience or equivalent combination of education and work experience
  • Proficiency in Incident Response Processes
  • Familiarity with endpoint security, digital forensics 
  • Former SOC experience preferred
  • Background and experience in at least one of the following is an advantage:
  • Malware Analysis, Threat Intelligence, Penetration Testing, Incident Response, Reverse Engineering or Digital Forensics
  • Knowledge of modern operating systems (Windows – preferred)
  • Solid foundation in networking protocols and network architecture
  • Familiarity with common security tools and frameworks
  • A clear passion and enthusiastic about cyber security
  • Development experience an advantage
  • Motivation to constantly improve processes and methodologies
  • Self-motivated and results-oriented
  • Excellent interpersonal, verbal & written communication skills
  • Good written and oral communication skills, experience with working with international customers
  • Relevant academic degree or equivalent experience

Cybereason is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

#LI-Remote

More About Cybereason:

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

  • Win As One: The power of an individual is less than the power of a team.
  • Ever Evolving: Change keeps us at the forefront, so we encourage it.
  • Daring: To achieve the impossible, we must dare to be different.
  • Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
  • Never Give Up: We are tenacious and resilient, and we never stop.
  • UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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