Rackspace

<b>JOB TITLE:Windows System Engineer I</b><b>FUNCTION:  Technical Support</b>                                   <b>REPORTS INTO:  GDCI</b>                                                                         <b>JOB DESCRIPTION:</b>The Implementation Engineer (IE) is expected to provide a high-level of and Fanatical Technical Support and professional care in-person, over the phone, and in support tickets to new Rackspace Customers.  The IE is responsible for vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals and closed won solutions. In addition, the IE delivers accurate hosting solutions on schedule that meet the requirements provided by our acquisition solution engineers. Provides training, documentation, and mentoring to Support Teams regarding the implementation process.  Ensures accuracy of information documented for the Rackspace DC and functional Teams to deploy via the Master Ticket tool. Expectedtouseinitiativeandadviseon potentialpitfallsthat a customermayexperience,usingexistingorplannedmethods,andsuggestalternativesthatmaybetterservethestabilityandsecurityofthecustomer’ssolution.  The IE determines and sets supportability expectations and maintains high NPS for all new customer deployments. You will also be expected to provide advice on best practices or potential pitfalls that you identify, and suggest alternatives that may better serve the stability, security, and performance of the customer’s solution.    <b>JOB REQUIREMENTS:</b><i><b>Knowledge/Skills/Abilities</b></i>·        Ability to provide technical implementation support ·        Create great first impression Fanatical Support experience by serving customers and setting the correct expectation·        Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results·        Microsoft Windows Server Knowledge (All Versions)·        Ability to configure and troubleshootingoftheWindowsOS, IIS, FTP, SQL, andotherapplications·        Exercisesjudgmentindecision-makingtoroutinelydeliverFANATICAL customersupport·        Knowledge (Hardware, Software, DNS, RAID, VMWare, PowerShell, and firmware upgrade)·        Knowledge of Active directory configuration, FSMO Roles·        Knowledge of ILO/IDRAC Management and Physical servers·        Understands Networking, Firewalls, Load Balancers, VPN, and SSL technologies·        Windows Cluster Builds (File and SQL, Active/Active and Active/Passive)·        MSSQL Installation/Configuration ·        Knowledge with storage solutions (NAS, SAN, DAS)·        Best practices related to authentication, auditing, and access monitoring                      ·        Familiarity with systems management concepts, processes/standards (e.g., SNMP), capacity/performance management, and tuning / network management·        Ability to listen to differing technical opinions·        Exercisesjudgmentindecision-makingtoroutinelydeliverFANATICAL customersupport/New hires·        Ability to persuade, if necessary, when differing technical opinions arise·        Able to create technical documentation·        Creative and collaborative team player and possess high accountability ·        Ability to respond effectively under pressure·        Ability to work flexible hours·       Abilitytohandlemultipletasksandprioritizeworktomaintainrequiredproductivitylevels ·       Problem-solvingabilities,coupledwith a desiretotakeon responsibility·       Possesses advanced writtenandverbalcommunication skills·        Ability to lead the IE team in the absence of an immediate frontline manager·       Excellentproblem-solvingabilities,coupledwith a desiretotakeon responsibility  <b>EXPERIENCE/EDUCATION:</b>   ·  Highschooldiploma orequivalentrequired. MCSAorMCSEcertification preferred·       Requires 3-4years’ experienceinsystemsadministration orrelatedfield·       Bachelor’sdegreeinComputerScience, engineeringrelatedfield,orequivalent workexperience, preferred  <b>Physical Demands:</b>·        General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required    <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Bangalore

Windows System Engineer I

Serves as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing</li><li>Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues</li><li>Troubleshoot monitoring alerts and create tickets accordingly</li><li>Escalate support requests according to escalation procedures</li><li>Second rollover point for inbound customer calls</li><li>Perform incident management identification, assist in managing and escalation</li><li>Ensure adherence to customer &amp; SLA commitments</li><li>Monitor ticket response times and take appropriate actions to ensure team response time targets are met</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships</li><li>Collaborate and share knowledge with other administrators on the support floor</li><li>Provide Fanatical Experience to customers in all the above</li></ul></ul><h3>Person Specification</h3><ul><ul><li>Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux </li><li>Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands</li><li>Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux</li><li>Basic understanding of SSL &amp; DNS</li><li>Basic understanding of Active Directory for Windows specialization</li><li>Prefer basic understanding of patching - documents changes based on requests for change</li><li>Prefer basic ability to apply change control procedures</li><li>Prefer familiarity with basic cross platform troubleshooting tasks</li><li>Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack</li><li>Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities</li><li>Understands how the assigned duties relate to others in the team and how the team integrates with others</li></ul></ul><h3>Skills</h3><ul><ul><li>Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills</li><li>Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members</li><li>Strives for performance improvements in oneself and peers</li><li>Leads by example and motivates team members</li><li>Organizational skills with the ability to provide quality at pace</li><li>Ability to work at a team level as well as an individual level</li><li>Ability to interact confidently with more senior and/or skilled areas of the business</li><li>Able to communicate constructive feedback effectively</li><li>Ability to adapt to changing business and technology requirements</li></ul></ul><h3>Requirements</h3><ul><ul><li>1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations</li><li>Work aligned to set shift hours, may require non-traditional work shift</li><li>Ability to accommodate on-call rotations</li><li>#LI-JB2</li></ul></ul>#LI-JB2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

Cardiff County

Systems Operations Administrator

Halvik

If you are looking for a rewarding career with a highly successful company that puts people first, Halvik Corp is the place for you! We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help the US Federal Government succeed. Join our growing team and make a difference!Halvik is seeking a Software Packaging Engineer for a position working with our government client in Alexandria, VA. <h3>Requirements</h3><ul><ul><li>Knowledge in software lifecycle and compatibility test procedures. </li><li>In-depth working knowledge and extensive experience using the core software including the products and technologies listed below: 	Oracle, SQL, Microsoft Visual <a href="http://studio.net/" rel="noopener noreferrer nofollow ugc" target="_blank">Studio.Net</a> products, Visual Basic, C, C#, PowerShell, Windows Shell Scripting, Crystal Reports, Flexera AdminStudio, Wise Package Studio, Adobe Acrobat, Microsoft Office Suite, Windows installer, and approved Configuration Management (CM) tools </li><li>Knowledge of Microsoft Windows 10 system internals, including Group Policies concepts and the Active Directory structure </li><li>Experience with programming in Visual Basic, C, or C# .Net to create installation or deployment automation tools, “helper script”, when scripting languages such as Windows PowerShell, VBS, or similar languages do not suffice </li><li>Knowledge of an application’s DLL, registry dependencies, COM architecture and Visual Basic Objects</li><li>Advanced knowledge of registry and policy editors</li><li>Detailed knowledge and ability to create Microsoft MSI-compliant and Suite / Advanced UI Project (EXE) deployment packages using Flexera AdminStudio</li><li>Troubleshooting problems in software distribution, deployment, and installation</li><li>Experience with Microsoft System Center Configuration Manager (SCCM) components, SCCM process threads, generated SCCM Status Messages and SCCM Log Files </li><li>Knowledge and experience with the latest Cybersecurity practices and the ability to assess the potential risk of various technical solutions being proposed for the desktop architecture</li></ul></ul><b>Halvik offers a competitive full benefits package including:</b>Company-supported medical, dental, vision, life, STD, and LTD insuranceBenefits include 11 federal holidays and PTO.401(k) with company matchingFlexible Spending Accounts for commuter, medical, and dependent care expensesTuition AssistanceCharitable Contribution matchingTo comply with the guidance provided by the <a href="https://www.saferfederalworkforce.gov/overview/" rel="noopener noreferrer nofollow ugc" target="_blank">Safer Federal Workforce Task Force (Task Force) </a>for Federal Contractors and Subcontractors, Halvik is requiring COVID-19 vaccinations for all their employees except where an employee is legally entitled to an accommodation. <i>Halvik Corp is an </i><i>equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</i>

Alexandria

Software Packaging Engineer

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry!As a Python Developer, you’ll have the opportunity to build world-class web applications and platform services that provide messaging and collaboration tools for customers worldwide.  This role will be part of a team that has a strong, passionate engineering culture and proven track record of writing high quality software by using the best engineering practices in the industry. You will have the opportunity to work on highly distributed, extreme capacity systems that use a variety services and processes.Travel to a customer-site in Saudi Arabia will be required.<h3>Primary Responsibilities </h3><ul><ul><li>Design and develop software for large-scale enterprise services.</li><li>Translate functional requirements into conceptual and detailed designs; provide estimates for development effort.</li><li>Create unit and acceptance tests; perform QA/Test; automate deployment; and assist Operations and Support staff in troubleshooting software issues, as well as implementing bug fixes.</li><li>Adhere to coding and process best practices.</li></ul></ul><h3>Desired Skills and Experience:</h3><ul><ul><li>Minimum 8 years of comercial experience in Software Development / System Administration</li><li>Minimum 5 years of DevOps experience</li><li>Minimum 5 years of comercial experience in container and container orchestration technology (Docker, Kubernetes) </li><li>Excellent working experience of CI/CD pipelines</li><li>In depth experience with automation/configuration using Ansible, Terraform</li><li>Good knowledge in Linux/Windows system administration</li><li>Experience in VMware and OpenStack is highly desired</li><li>Knowledge of common network and security practices</li><li>Experience with defining, creating, implementing, and improving cloud solutions</li><li>Experience with monitoring and logging tools</li><li>Excellent interpersonal and verbal communication skills</li><li>Ability to learn anything fast </li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Egypt

Python Developer

Ensures that production schedules are met and the Data Center maintains 100% uptime. Ensures adherence to quality control standards. Monitors and reports on operation of Data Center to senior management. Recommends changes in procedures or equipment that would increase productivity and better serve Data Center requirements. Implements standardized work procedures that are documented, followed and regularly audited.<h3>Responsibilities</h3><ul><ul><li>Supervises day-to-day activities of Data Center employees. </li><li>Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost effective manner. </li><li>Works with finance and Data Center leadership to develop and manage a multimillion dollar budget. </li><li>Utilize visual metrics to track and display team performance against expectations. </li><li>Maintains a meticulous level of housekeeping throughout the DC. </li><li>Recommends employees for hiring, firing, promotions and demotions. </li><li>Provides input on pay reviews. </li><li>Prepares and performs performance appraisals. </li><li>Oversees company owned equipment to maintain ownership/responsibility in coordination with internal controls</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledge Windows/Linux OS, building systems (HVAC, UPS, Electrical, Fire Suppression and Monitoring), Data Center Management and Inventory.</li></ul></ul><h3>Experience</h3><ul><ul><li>7+ years’ experience in data center management. </li><li>7+ years’ experience in Facilities Management. </li><li>Experience working in both modes of Data Center Management: deployment and maintenance. </li><li>7+ years’ experience leading large, diverse teams. </li><li>Proven track record of Change Management and Incident Management</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Chicago

Director Data Center- US (IL)

You will be part of a team designing, automating, and deploying services on behalf of our VMWare Cloud customers. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We help build and create automation that enables our customers to save time and other resources.   If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. <h3>What you’ll be doing: </h3><ul><ul><li>Working with our customer engineering teams on a wide variety of VMware projects (migration, automation, containerization, transformation) </li><li>Writing infrastructure as code (vRealize Automation) </li><li>VMware environment troubleshooting and setup </li><li>Meeting customer SLAs and managing communication in case of issues </li><li>Configuring and maintaining backup, monitoring, and alerting systems for multiple clients Interacting with teams and customers in different time zones for ensuring 24×7 support Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python) </li><li>Participating in work sessions with clients in order to transform their applications. </li><li>Completing technical documentation </li><li>Delivering quality work in agile delivery model in a team environment </li></ul></ul><h3>Qualification / Experience:</h3><ul><ul><li>Requires 5+ years related technical experience in systems engineering, administration and with VMWare, including a minimum of 2-year experience equivalent to a VMware Cloud Engineer II </li><li>Advanced networking and security knowledge  </li><li>DevOps and CICD Experience </li><li>Experience managing common VMware services (vCenter, vSAN, vRealize Ops, NSX, VCD, and Automation) and Power CLI Experience with containerization technologies such as Tanzu preferred </li><li>Knowledgeable of configuration management frameworks such as Puppet, Chef or Ansible </li><li>You are comfortable interacting with customers and have the ability to communicate effectively </li><li>**Must have an active VCP-DCV Certification.**</li><li>The following certifications preferred:  CCIA, CCEE, CCEA, CCA, MCSE/MCITP, vRealize Operations, NSX and vSAN badge.  Experience working in regulated environments (HIPAA, PCI, ITAR, etc) </li></ul></ul><h3>Physical Demands:</h3><ul><ul><li>May require extended periods sitting and viewing a computer monitor.  </li><li>Elevated levels of stress may occur at times. </li><li>No special physical demands required.  </li><li>Due to the 24x7x365 operations of the business, the candidate must be able to work a flexible work schedule, which may include nights, weekends, and holidays.</li></ul></ul>#LI-DE1#LI-Remote#LI-USA#LI-Rackspace#RackspaceFor applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. • The anticipated starting pay range of California, Washington state and New York City applicants for this role is $122,500 – $179,630• The anticipated starting pay range of Colorado applicants for this role is $105,100 – $154,110 • These ranges for candidates may be modified in the future. • Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

VMware Cloud Engineer IV- (Remote role in USA - Elastic Engineering)

Marco Technologies LLC

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Senior Network Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project based installations and service based repair calls at client locations and will occasionally assist the Managed Services group. You are responsible for design, management, administration and integration of products, services, applications and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.  <h3>ESSENTIAL FUNCTIONS:</h3><ul><ul><li>Engineer the design, installation, support and maintenance of production networks and systems to completion.</li><li>Integrate and/or consolidate servers and services between different client business units and technologies.</li><li>Design, integrate and maintain network services including but not limited to switching, routing, firewalls, wireless networks and network security.</li><li>Design, integrate and maintain high-performance groups of Windows servers for resource-intensive network applications including advanced data center solutions, virtualization and storage.</li><li>Develop and follow Marco best practices and operational procedures and create visual and written documentation.</li><li>Analyze system utilization, perform growth analysis and capacity planning and make technical/process recommendations for improving efficiency.</li><li>Provide on-call support advice and technical support to various users/clients regarding operational/applications issues.</li><li>Install new and/or upgraded software on server and client platforms.</li><li>Design archive and backup systems. Work closely with client’s technical staff to ensure that backup and archiving designs and procedures are implemented properly.</li><li>Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems.</li><li>Provide mentoring for junior Marco IT service staff.</li><li>Stay up to date with relevant state-of-the-art technology, equipment and/or systems.</li><li>Function collaboratively as part of a fast-paced, client orientated team including assisting Sales Representatives in performing presales, development of processes and procedures along with Statement of Work (SOW) refinements.</li><li>Maintain parts inventory.</li><li>Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry.</li><li>Plan and manage projects independently.</li><li>Consistently maintain a revenue-to-wage ratio of 2.5 or above.</li><li>Attend required company and departmental meetings.</li><li>Perform other related duties as assigned.</li></ul></ul><h3>EDUCATION AND EXPERIENCE:</h3><ul><ul><li>Bachelor’s degree and six years of relevant experience; or equivalent combination of education and experience.</li><li>Cisco DNA center experience a plus!</li></ul></ul><h3>LICENSES AND CERTIFICATIONS:</h3><ul><ul><li>Current high level industry recognized certifications including one or more of the following: Cisco CCNA, CCNP/Specialization, EMC-TA, CCE, VCAP, VCDX, BCNP, Call Center Applications or HP MASE.</li><li>Valid Driver’s License, proof of personal insurance and an acceptable driving record.</li><li>CCNP or CCIE experience with SD-WAN or high end wireless</li></ul></ul><b>Benefits:</b> We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: <a href="http://www.marconet.com/careers" rel="noopener noreferrer nofollow ugc" target="_blank">www.marconet.com/careers</a> Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Rapid City

Senior Network Systems Engineer

City

<p><b>About Citi:</b></p><p>Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.</p><p>As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations &amp; Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.</p><p>Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.</p><p><b>The Role:</b></p><p>The SOC Cybersecurity Analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (ArcSight, Splunk, SAS, Teradata, and enterprise real time fraud detection tools).</p><p>The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy. The Security Operations Center Cyber Fraud Analyst will be part of the SOC Team. The team monitors, analyzes and responds to cyber fraud threats on a 24x7 basis.</p><p><b>Responsibilities:</b></p><ul><li>Follow Pre-defined actions to handle BAU and High severity issues including escalating to other support groups</li><li>Execute daily ad-hoc tasks or lead small projects as needed</li><li>Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics</li><li>Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies</li><li>Participate in daily and ad-hoc conference calls to manage quality assurance and documentation related tasks</li><li>Identify areas for tuning use cases to enhance monitoring value</li><li>Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities</li></ul><p><b>Qualifications:</b></p><ul><li>2+ years' working in the Security &amp; Operations fields</li><li>Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP).</li><li>Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security)</li><li>Knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware</li><li>Knowledge of cutting-edge threats and technologies affecting Web Applications</li><li>Ability to communicate effectively both orally and in writing</li><li>Experience with any scripting language (Python, Perl, VBScript) is a plus</li><li>Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus</li><li>Certifications from EC-Council, GIAC, (ISC)² are preferred (CISSP, C|EH, GCIA, CCNA)</li><li>Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is a plus</li><li>Knowledge of how Content Delivering Networks (CDN) work, and Experience in designing, managing, supporting Web Application Firewalls (WAFs) specifically Akamai is a Plus</li></ul><p><b>Education:</b></p><ul><li>Bachelor’s degree/University degree or equivalent experience</li></ul><p>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p>-------------------------------------------------</p><p><b>Job Family Group: </b></p>Technology<p>-------------------------------------------------</p><p><b>Job Family:</b></p>Information Security<p>------------------------------------------------------</p><p><b>Time Type:</b></p>Full time<p>------------------------------------------------------</p><p><b>Primary Location:</b></p>Irving Texas United States<p>------------------------------------------------------</p><p><b>Primary Location Salary Range:</b></p>$93,200.00 - $139,800.00<p>------------------------------------------------------</p><p>Citi is an equal opportunity and affirmative action employer.</p><p>Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p>Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <b><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a></b>.</p><p>View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law</b></a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law Supplement</b></a>.</p><p>View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO Policy Statement</b></a>.</p><p>View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Pay Transparency Posting</b></a></p><p>-----------------------------</p><p>Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.</p>

Irving

SOC Cyber Security Analyst, AVP (C12)

<b>Rackers:</b>  Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:·       Excellence. We are an accountable, disciplined, high-performing company with proven results.·       Customer-driven. We are proactive, collaborative and committed to success for our customers.·       Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.·       Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.·       Compassion. We’re one team doing the right thing for our customers, communities, and each other. <b>Position Overview:</b>  Responsible for delivering a great customer experience. The first point of contact to provide technical and non-technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution. Expected to follow process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Work Hours and Location: </b>·       Work will be a hybrid environment ·       First shift role, Monday - Friday: 8am - 5pm CT <b>Support Technician I </b>Job Description Summary:Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support.<b>Support Technician I </b>  Job Description:PRIMARY RESPONSIBILITY: Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an appropriate technician in a timely manner, organize tasks between departments (ticket routing) that affect customers in order to minimize false alerts and maximize accurate systems monitoring.General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Linux or Windows. Demonstrates basic problem solving skills, computer fundamentals, and the ability to identify customer needs and identify the solution or refer the issue through the appropriate channels. Uses good written and verbal communication, customer service and time management skills. Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. Ability to touch type 30–40 wpm. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc. Demonstrated ability to consistently provide FANATICAL support.JOB COMPLEXITY: Provides a world-class services experience by handling level-appropriate customer requests (via phone/ticket). Provides basic troubleshooting of Windows and Linux systems, identifies customer issues and either resolves the issue directly or escalates the issue. Creates and maintains customer loyalty by efficiently managing customer issues in an effective, professional manner. Responsible for ticket routing, alert monitoring, service scheduling as well as various other administrative tasks.EXPERIENCE/EDUCATION: High school diploma or equivalent is required. 0–12 months technical knowledge from education or job experience. PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.SPECIFICATION: Must be able to pass a Public Trust background check at hire. Must be a U.S. Citizen. May require further DOD security clearance.<b>Federal Investigation:</b>·       This role will be supporting our Federal Customers new hires will undergo a background investigation from the US Government.·       Must be either a US Citizen or Green Card Holder. <b>Covid Protocol:</b> Subject to applicable law, please be aware that this role includes a requirement that the individual be fully vaccinated against COVID-19 as a condition of employment. Rackspace will consider requests for accommodation or exemption to the vaccination requirement.  <b>Pay and Benefits:</b>·       Anticipated starting wage for this role is $<a href="http://17.0.0.31/" rel="noopener noreferrer nofollow ugc" target="_blank">17.31</a> per hour. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and licenses and certifications.·       We also offer a 10% annual bonus based off your calendar year earnings.·       Information on benefits offered is here. <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">https://rackspace.jobs/benefits/</a><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I - Government Services

The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Day to Day</h3><ul><ul><li>Taking escalations from junior engineers and guiding them to handle the issues going forward while ensuring things are resolved in a timely manner.</li><li>Attending regular cadence meetings with customers to ensure optimal business trajectory and experience.</li><li>Working directly with the company's largest customers providing Enterprise level support.</li><li>Working on project tasks between customer facing issues. </li><li>Proactively monitoring for and reporting any detected issues for the team or customer. </li><li>Creating/adjusting tools or systems that improve employee or customer experience</li><li>Coordinating with customer's Client Experience Managers for meetings and customer issues. .</li><li>Monitoring a rotating on-call for critical after hours or weekend issues.</li><li>Occasional after hours maintenance\work as necessary to protect customers production environment</li></ul></ul><h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Technical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required</li><li>Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization</li><li>Advise leadership in setting and executing technological strategy to ensure Rackspace remain head of industry</li><li>Proactively assess, propose, and implement enhancements to system architecture, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure</li><li>Lead Workload/Workforce Management and Optimization related tasks</li><li>Review technical training for all Rackers supporting Rackspace Supported OS Products</li><li>Coach, mentor and assists Rackers across the business</li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships</li><li>Collaborate and share knowledge with other Engineers on the support floor</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledge of OS, including but not limited to: Server Failover Clustering, Active Directory, IIS</li><li>Advanced knowledge of server hardware, networking, backup, and storage solutions</li><li>Advanced knowledge of designing, implementing, analyzing, and troubleshooting highly available systems</li><li>Advanced understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers</li><li>Strong knowledge of MSSQL Server</li><li>Strong knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)</li><li>Strong knowledge of Cloud Platform Products (Azure/AWS/GCP)</li><li>Strong knowledge of Project Management methodologies and Process Improvement best-practice</li><li>Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers</li><li>Strong knowledge in the application of current and emerging network software and hardware technology and protocols</li><li>Proficient scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go</li><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Interprets internal/external business challenges and recommends best practices to improve products, processes or services</li><li>Windows Server Environment</li><li>Ability to guide and train junior engineers</li></ul></ul><h3>Experience and Certifications</h3><ul><ul><li>8 – 11 years of experience OS Systems Engineering and Administration with a minimum of 3 years of Engineering experience</li><li>ITIL Certified- nice to have</li><li>Windows Certified- nice to have</li><li>MCSE for Windows specialization</li><li>RHCE for Linux specialization</li><li>Prefer Specialist Certifications that apply to role</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act,  New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is <i>$105,100-$154,110 for CO and $122,500 – $179,630 for NYC, WA and CA. </i>Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Windows Support Engineer IV

Atlassian

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><i>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.</i>This isn't your ordinary Support Engineer role. If you love solving the deepest and and most challenging tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is expanding to allow it to scale with the business. Atlassian Senior Enterprise Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.We're looking for engineers with a strong degree of empathy for the customer experience and excellent communication skills. You will need to have a proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team. As a Senior Enterprise Support Engineer, you should have demonstrated the ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.You should exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior executives. You'll need an ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.<h3>You seek creative solutions to technical problems with the following experience:</h3><ul><ul><li>7+ years experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting</li><li>You have experience configuring and troubleshooting Web Application containers such as Tomcat, Jetty, etc.</li><li>You have advanced knowledge of Version Control Systems such as Git/SVN/Mercurial</li><li>Advanced knowledge of Operating Systems (e.g. Linux, MacOS, Windows).</li><li>Advanced relational Database knowledge and experience with most common RDBMS (mySQL, Postgres, Oracle). Other database management systems are a plus</li><li>You have experience with software development practices such as continuous integration and delivery</li><li>Advanced knowledge of computer Networking (communication and transfer protocols such as SSL and TLS, proxies, firewalls, authentication and authorization protocols)</li></ul></ul><b>More about this role</b>Managing global Technical escalations to ensure customer success with Atlassian productsUsing professional written and verbal communications to the customer base to resolve application issuesResolving issues involving code error diagnosis, debugging, validation, and root cause analysisCreating and curating knowledge-base articles and documentation to help customers help themselvesPerforming case reviews to identify trends and improvement areas and define action plans for support engineersEvaluating active tickets and monitoring queue health to prioritise between workload, strategic projects and other activitiesBuilding internal relationships with our development and product management teams to help communicate the needs and priorities of our c-customersAdvocating for our customers and influencing product direction through customer feedbackDeveloping your team in becoming highly skilled support engineers with subject matter expertise in all types of technologies across the Atlassian stack<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Support Engineer, Devtools

Acronis

<p>Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for someone who is ready to join us in creating a #CyberFit future and protecting the digital world!</p>
<p>Function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.</p>
<p>Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.</p>

<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.</li>
<li>Interact with various departments to analyze and resolve problems;</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
<p><strong>WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) </strong></p>
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Experience working in applications support / security support, MSP, MSSP is a plus.</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.</li>
</ul>
<p><strong>WHO WE ARE</strong></p>
<p>Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.</p>
<p>Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.</p>
<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>
<p>#LI-WC1</p>

Sydney

Software Support Expert Engineer

Shift : Night Shift ( 6:30 pm IST to 3:30 am IST)As an <b>SAP Cloud Migration Consultant</b>, you will develop programmatic and practice protocols to implement the Migration Center of Excellence and manage large database projects. You will drive success by serving as one of several Rackspace’s key opinion leaders for SAP Migration and Performance Tuning, ensuring projects are completed according to product specifications and are properly documented, and implementation of the product satisfies the product specifications.<b>Responsibilities:</b>Responsible for all activities and strategies related to the administration of the databases and supported applications Projects long-term requirements for database/application administration Confers with customers regarding capabilities, performance, and requirements of databases and supported applications Assigns and manages employees to various projects and directs their activities Reviews and evaluates work and prepares performance reports facilitate communication upward and across teams  serve as point of contact for other departments on project status or other project information <b>Requirements:</b>At-least one full cycle SAP migration experience with one of the hyperscalers (AWS, Azure or GCP) or a Private Cloud SAP on HANA Installation, configuration, sizing (one of S/4HANA, SAP Business Suite on HANA, SAP NetWeaver on HANA)SAP Sizing using QuickSizer and HANA migration assessment and SizingExcellent Communication and interpersonal skills Fluent in English  5+ years of SAP Basis Administration Experience with all the below: Change and Transport Management and configuration SAP Load Balancing  Installation, OS/DB Migration(Heterogenous and Homogeneous), SAP DMO migration to SAP HANA Expertise in Basis troubleshooting Experience with at-least one AnyDB for SAP(Oracle, MSSQL Server, ASE Sybase, DB2) SAP J2EE Installation and Configuration Basic SAP Security concepts and implementations Solution Manager Installation and Configuration Architect Certification with one HyperScaler (AWS, Azure or GCP) Consulting Experience as SAP Basis or Migration Consultant Excellent understanding and implementation experience of Advanced Basis Skills - High Availability (Linux Clusters, Oracle DataGuard, HANA HA, Windows Failover Clustering); Scale up and Scaleout scenarios using HANA; SAP WebDispatcher and Load Balancer Configuration; SAP SSO Configuration using SAP SSO; SAP LaMa Installation and configuration 5+ Years SAP Migration Experience (Data Center Migration, Migration to HyperScaler Cloud, Migration planning, scheduling, S/4HANA Migration Experience) Build Advanced SAP Architecture Documentation and SAP Migration and Technical Runbooks <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

SAP Cloud Migration Architect - IN

DAZN

In this role, you will work closely within a team of Infrastructure engineers to provide support for infrastructure products and services. You will help to maintain and deliver new and inspired solutions for the business. You’ll work with colleagues to investigate and develop techniques and practices to extend our open-source and enterprise components, emphasizing good design, scalability, and future proofing. As a senior engineer of the infrastructure team, you will assist with mentoring and development of your peers and enable the cross-pollination of knowledge to the wider business. Collaborating closely with other infrastructure team members, you will be exposed to cutting edge tooling, integrations, and automation technologies. Your contributions will directly shape and realise the global infrastructure strategy. Leveraging DAZN’s heavy investment in technology products, you will gain knowledge in all facets of infrastructure support, including configuration management, virtualisation, containerisation, and information security. In this exciting position, you will have the opportunity to leverage your skills to provide best of class support for systems that will empower DAZN to deliver the best live sports streaming product in the world. This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind),  learning and development resources, opportunity for flexible working and access to our internal speaker series and events.<h3>You’ll be set up for success if you have:</h3><ul><ul><li>5 years+ as a Infrastructure Solution Architect, 10 years + overall in IT</li><li>Experience in solution design, documentation and delivering technical solutions on an enterprise scale, following best practises and a high standard of delivery.</li><li>Experience in designing complex technical solutions that ensure data governance, resiliency and security principles are followed.</li><li>Excellent customer engagement skills to capture business requirements from the stakeholders.</li><li>Excellent presentation skills to deliver technical designs to both technical teams and key business stakeholders such as the C-Suite. </li><li>Excellent communications skills to a variety of audiences and the production of accurate written documentation. </li><li>Familiarity with IT Infrastructure systems life cycle management, from design through to implementation and management.</li><li>Experience in Windows, Linux, and common infrastructure technologies such as virtualisation and storage. </li><li>Solid foundation of common infrastructure and authentication technologies (e.g. IDP, LDAP, DNS, SSH, NFS, Load Balancing) </li><li>Ability to self-research and identify best practices from industry sources.</li></ul></ul><h3>Even better if you have:</h3><ul><ul><li>Solution Architecture certification in relevant Infrastructure Technologies, e.g. VMware, Hyper-V, ITIL, RHEL, Microsoft, Networking etc.</li><li>Experience in architecting Hybrid/Multi-cloud technologies, with a focus on resiliency.</li><li>Experience in public cloud services such as Amazon AWS and Microsoft Azure. </li><li>Experience in Akamai/Cloudflare and other CDN technologies.</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Hyderabad

Infrastructure Solution Architect

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