Atlassian

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamWith over 200,000 customers worldwide, our Strategic Customer Retention team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management, Trello and Jira Align. This role is invaluable to Atlassian's overall success. You will drive retention across Atlassian's full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade &amp; cross-sell opportunities. You will partner closely with our Strategic Sales Team to drive Total Book of Business growth. You will be leading new and migration sales cycles end-to-end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.We are looking for team player who can help others adapt to rapidly changing events and balances complexity of scope of ownership, while accurately judging priorities and keeping track of details. You will lead the most complex, strategic footprint of accounts within Atlassian.<h3>What you'll do</h3><ul><ul><li>Owns the complex, high-profile, strategic accounts within the Platinum space</li><li>Maximize software retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn</li><li>Lead end-to-end sales motions for our Cloud and Data Center platforms</li><li>Manage renewals &amp; expand users across a sizable product portfolio</li><li>Provide deal support by providing whitespace analysis, install base research and quoting support</li><li>Partner with our Strategic sales team on account planning and driving total book of business growth</li><li>Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities</li><li>Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners</li><li>Forecasting a pipeline for renewals, upsell and cloud migration opportunities</li></ul></ul><h3>Your background</h3><ul><ul><li>4+ years of experience in account management, customer success, inside sales or other relevant industries</li><li>Proven experience driving revenue growth within owned accounts</li><li>Prioritize among competing opportunities</li><li>Enjoy being a team player; drives collaboration and engagement scope with your team</li><li>Experience leading complex Enterprise customer engagements with C-suite personas</li><li>Experience selling Enterprise SaaS products</li><li>Experience working with Channel partners to retain and grow customer accounts</li><li>Ability to establish rapport and build relationships and trust over the phone and on video across different countries and cultures</li><li>Proven track record of exceeding performance goals</li></ul></ul><h3>It's great if you have, but not required</h3><ul><ul><li>Experience managing complex customer engagements with Enterprise-level customers</li><li>Experience managing end-to-end sales cycles</li></ul></ul>#LI-LD2Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Amsterdam

Strategic Customer Retention Manager - DACH

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.To help our teams work together effectively, this role requires you to be located in the EMEA timezone. We're able to hire eligible candidates for this role in France, Germany, Poland, the Netherlands, and the UK. If this sparks your interest, apply today and chat with our friendly recruitment team further.Your future team:The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you will have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.We're hiring a Strategic Engagement Manager to own and orchestrate Atlassian services engagements with clients that have purchased Advisory Services from Atlassian. You will report to a manager in the Strategic Engagement Management part of the Advisory Services organization. Strategic Engagement Managers (SEMs) are experienced relationship managers responsible for building a positive relationship with clients. They help orchestrate important activities that set new customers up for success as they build and deliver amazing value using Atlassian products.You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Strategic Engagement Managers aim to help enterprise customers get the most of their Atlassian investment.<h3>What you'll do:</h3><ul><ul><li>Own the Atlassian Advisory Services relationship with some of our larges customers, helping the unlock the potential of their teams</li><li>Manage client expectations, engagement health, and ensure successful completion of delivery work with the customer</li><li>Orchestrate assigned Atlassian teammates for your client engagements</li><li>Collaborate with Atlassian Enterprise Solution Strategists, Enterprise Technical Architects, and other internal and external Partner teams to support the client</li><li>Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals</li><li>Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers</li><li>Help identify and promote opportunities for service and tool expansion within a client organization</li><li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li></ul></ul><h3>Your background:</h3><ul><ul><li>8+ years of experience within SaaS companies</li><li>2+ years of Enterprise customer-facing roles</li><li>Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously</li><li>Customer discovery/interview skills</li><li>Experience identifying and explaining themes from customer data</li><li>Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams</li><li>Experience helping an organization adopt an Atlassian product or similar product</li><li>Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting</li><li>Proficiency in German language</li></ul></ul><h3>It's great if you have, but not required:</h3><ul><ul><li>Foundational technical skills and familiarity with Atlassian solutions</li></ul></ul>#LI-JL1Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Strategic Engagement Manager, German Speaking

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian is looking for experienced Developers to join our Gdańsk User Management engineering team. Atlassian's engineering team is responsible for shaping the future by helping thousands of teams all around the world get work done. Please note, we are open to candidates based in France, Germany, UK, Netherlands or Poland. As a Senior JavaDeveloper well into your career, we know you're excellent at what you do and we do appreciate your desire to continue growing your skills as a developer. In Atlassian, working in user management stream, you'll have the chance to show your experience by leading complex projects and directly contributing to problem resolution. During your Atlassian journey we'll place heavy emphasis on creating growth opportunities that you'll realise as a part of your regular work. In user management stream this will come through a chance to design and lead the development of solutions that are related to user/group management and authentication process in the Data Center products. We'll rely on your expertise to solve customer problems across the broad user management area. In the process of reaching those goals you will report directly to the Engineering Manager.<h3>In this role, you'll get the chance to:</h3><ul><ul><li>Guide projects independently, from technical design to launch</li><li>Gain deep technical knowledge of Atlassian products and tools supporting work with Atlassian stack</li><li>Conduct the investigations and troubleshooting of the complex issues</li><li>Apply architectural standards and start using them on new projects</li><li>Contribute to code reviews</li><li>Write useful technical documentation</li><li>Mentor other team members</li><li>Code in Java and Spring framework</li><li>Develop user management solution (including Crowd) that is affecting all Data Center products</li></ul></ul>Sound like an exciting opportunity? We think so too... In order to set you up for impact on day one, we'll expect you to have this on your first day:• Min. 5 years of professional experience• Excellent understanding and working knowledge of Java• Deep architectural understanding of web applications• Good knowledge in some back-end technologies such as Spring, Hibernate, and SQL• Experience with data structures, in particular, how they are implemented and how to apply them• Collaboration skill and openness in communicationOur perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Java Software Engineer - User Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Enterprise Loyalty team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!We impact the retention and growth of our Enterprise accounts by cultivating strong partnerships with our largest 10% of customers and positioning the high value of Atlassian’s software within every interaction.Your Future Team The Loyalty Advocacy team is comprised of curious, proactive, empathetic, and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals then sharing how Atlassian's solutions can help achieve them. Every Enterprise Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.You will report to the Loyalty Advocates Team Lead. <h3>What you'll do</h3><ul><ul><li>Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.</li><li>Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support</li><li>Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle</li><li>Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners</li><li>Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems</li></ul></ul><h3>About You </h3><ul><ul><li>Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas</li><li>Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures</li><li>Consistent track record of meeting or exceeding performance goals</li></ul></ul>#LI-MG1Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Customer Retention Manager - UK&I

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role from the Netherlands and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a fast-growing software development company, and the Support team is changing its focus to allow it to grow with the business. Atlassian Senior Support Engineers improve our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.<h3>More about you:</h3><ul><ul><li>8+ years experience in a highly technical support role in a software environment with Java/J2EE troubleshooting experience</li><li>Experience and/or familiarity with JVMs</li><li>In-depth operating system knowledge (e.g. Windows and/or Linux)</li><li>Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)</li><li>Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)</li><li>Experience with basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)</li><li>Demonstrate empathy for the customer experience</li><li>Experience deescalating difficult situations with customers</li><li>Can mentor other support engineers to grow their technical and troubleshooting skills.</li><li>Communicates clearly, possessing the ability to support customers over email, phone or screen-shares</li></ul></ul><h3>More about the role:</h3><ul><ul><li>Global technical escalation management to ensure customer success with Atlassian products</li><li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li><li>Grow knowledge-base articles and documentation to help customers help themselves</li><li>Perform case reviews to identify trends and improvement areas and define action plans for support engineers</li><li>Evaluate active tickets, prioritizing workload, projects, and monitoring queue health</li><li>Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers</li><li>Advocate for our customers, influence product direction through customer feedback</li><li>Help your team in becoming experienced support engineers with subject matter expertise in all types of technologies across the Atlassian stack.</li></ul></ul>More about the team:The team is filled with customer-focused individuals that champion and support industry-leading products that are used by a growing list of 50,000+ customers globally. We challenge one another every day to ensure our customer's overall success. We enjoy the interactions with our customers, problem solving, digging into complex issues, and advocating for customers within Atlassian.We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the cause and a solution.We are diverse, filled with varied backgrounds and talents. We are located around the globe, and all about providing legendary service to our customers. To learn more about working with the Support Team at Atlassian, check out our Support Team page!Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Support Engineer, Enterprise

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Jira Product Discovery is one of Atlassian's most exciting new products. Currently in open beta and about to move to General Availability (GA) – Jira Product Discovery helps teams capture, refine and prioritise ideas so they can build what matters.We're looking for a Lead Product Designer to support us in our mission to build the product team's home for discovery. This is a unique opportunity to to work on an early stage, fast-growing product. You'll have end-to-end ownership of challenging design projects – from research all the way to final execution and validation – and help shape the future of the product. You'll work in an agile team, operating with the autonomy of a startup but with access to the resources and scale of a Fortune 100 company.You'll be part of the Jira Product Discovery design team - In this role you'll be driving complex and high-impact design projects requiring a broad set of design skills.What you'll do:- You'll report to a Design Manager based in Europe- You'll partner with product and engineering peers on building new features and improving the product experience- Plan and facilitate continuous research with our customers that informs prioritisation and execution of design projects- End-to end focus on solving customer problems: from identifying pain points to finding and implementing solutions- Collaborate with partners across the company on integrating Jira Product Discovery with other products in the Atlassian portfolio- Manage projects that you lead and ensure outcomes are also achieved through others in your teamYour Background:- 8+ years of experience in design roles and has been in a lead role- UX/product design experience, designing complex or enterprise-level software for startups (0 to 1 projects) or in large-scale design organisations- Success with scaling design solutions for broad and diverse user bases- Proficiency with turning complex user flows into intuitive and usable interfaces- Experience with quality, accessibility and delivering refined experiences- Experience working (and maybe even building) design systems- Facilitation and collaboration skills: you can demonstrate the ability to work with multiple teams, solicit and summarise feedback, and facilitate design discussions#LI-SC2Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Lead Product Designer - Jira Product Discovery

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamAtlassian is changing the software development industry and helping teams all around the world like Vodafone, Daimler, and Klarna to advance humanity through the power of software and collaboration. We have over 200,000 customers worldwide, and Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.Our Enterprise Advocate team builds and implements a consultative sales strategy. They sell select products and services to our largest customers. At the same time, we want the Enterprise Advocate to be an advocate for our customers, providing feedback to our product and engineering teams and helping us improve customer experience. They lead a territory sales strategy, working arm-in-arm with our own Account Managers, Solution Engineering, Channel Partners, Product and Marketing organization.Located in The Netherlands, United Kingdom, Germany, France or Poland, you will report to the Sales Director, Work Management.<h3>What you'll do</h3><ul><ul><li>Drive adoption of Atlassian's new Work Management platform by implementing a sales plan for your assigned territory</li><li>Plan and communicate on funnel/account/territory status, resource requirements, challenges, and successes</li><li>Champion teamwork with other parts of the Atlassian's GTM organization on ensuring customers are educated on the benefits of our Work Management solutions</li><li>Engage with existing customers and uncover opportunities with BDRs, SEs, Channel Sales, Partners, and Account Managers</li><li>Leverage leading technology, including SFDC</li><li>"Be the change you seek" and demonstrate unselfish leadership while helping Atlassian to improve our ability to better serve our marketplace</li></ul></ul><h3>Your background</h3><ul><ul><li>5+ years of B2B SaaS closing sales experience</li><li>Experience managing and closing complex enterprise deals</li><li>Experience using CRM to manage opportunities and correlate sales metrics</li><li>Experience with consultative sales methodologies</li><li>Solution-based selling to VP and C-level Executives at larger companies</li><li>Experience working with BDRs, Customer Success, and Channel Sales</li><li>Background in meeting a personal revenue quota</li><li>You've contributed to a team-based culture in a positive, impactful way</li></ul></ul>#LI-TR1Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise Account Director - Work Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian Customer Success Managers (CSMs) strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes. This is done by delivering standard methodologies at scale to support product adoption, solution expansion, and long-term growth of customer users.As a CSM, you are a use case specialist, demonstrating a deep understanding of the Atlassian customer journey from implementation to adoption and expansion. You are equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement – whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new collaboration communities, or improving IT services.In this role, you'll cut across multiple products and solution practice areas. You'll interact with a variety of customer profiles to support the successful adoption and expansion of their Atlassian solution investment. CSMs also reach into all parts of Atlassian as the primary champion of the user's cause!<h3>On your first day, we expect you to have:</h3><ul><ul><li>3-5 years in relationship management or account management with a preference for prior SaaS or scaled customer success or services sales experience.</li><li>Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases, and understanding of configuration trade-offs.</li><li>A data-driven approach to customer management to prioritize time around risk, and mitigate churn through customer engagement, as well as unlocking growth and expansion opportunities.</li><li>Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a flawless customer experience.</li><li>Experience with one of the following: agile ways of working, project management, DevOps and automation, or IT service management.</li><li>Rock-solid work and time management in a high-volume customer-facing environment</li><li>Business-level English with a second language is an added bonus.</li></ul></ul>More about our teamOur Customer Success Managers are a globally distributed team of Atlassian solution advocates who are passionate about enabling and accelerating customer success. As a part of the team, you'll engage with customer organizations to help them deliver an impactful solution to their users. CSMs are the trusted point of contact whom customers can rely on to help them get the most out of Atlassian products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be outstanding.Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Customer Success Manager - EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.If you are passionate about working with smart teams and providing high-quality service to the world's largest customers, this role could be perfect for you. We are looking for customer champions who drive alignment and impact across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on processes, products, and teams.As Enterprise Support Engineer, you will own our largest and most important customer issues. You will be a part of a global team that provides 24x7 support to help customers. When customers cannot resolve issues themselves, you will perform triage, root cause analysis, debugging, and troubleshooting across one-to-many Atlassian products.You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life. If this sounds interesting to you, apply and become part of our global team of engineers practising a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.You will be expected to leverage internal technical expertise (peers, mentors, our knowledge base, community forums, and other internal tools) to provide the most effective solutions to customer issues and work collaboratively with diverse global teams as part of an inclusive work environment in alignment with the Atlassian values.<h3>Responsibilities</h3><ul><ul><li>Own, troubleshoot, and solve complex customer technical issues through effective diagnosis, resolution, collaboration, and troubleshooting best practices. Maintains transparency within and across teams and maintains updates on the case.</li><li>Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.</li><li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customers' support experience. Experience in handling high-visibility escalations.</li><li>Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering. Drive technical collaboration &amp; engagement outside of CSS (Product Engineering teams/Services/Support/Regions).</li></ul></ul><h3>Basic qualifications</h3><ul><ul><li>5+ years of experience in technical support, software services, and/or system administration for a large end-user community.</li><li>3+ years of experience in working with Enterprise customers.</li><li>A proven track record of de-escalating problematic situations with customers, working with executive levels while multi-tasking between tickets, and mentoring your team.</li><li>Experience supporting customers over email, phone, and video calls.</li></ul></ul><h3>Essential skills</h3><ul><ul><li>Good experience with APIs and REST calls.</li><li>Strong database skills, with the expertise to write and update SQL queries.</li><li>Strong troubleshooting skills on Internet technologies like web-tech, email, networking, rest APIs, etc.</li><li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis</li><li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.</li></ul></ul><h3>Good to have skills</h3><ul><ul><li>Experience with Splunk, Experience understanding and supporting Java apps.</li><li>Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).</li><li>Familiarity with one or more of the scripting languages (Shell/Python etc.)</li></ul></ul><h3>Competencies required</h3><ul><ul><li>Customer Focus &amp; Adaptability</li><li>Effective communication</li><li>Team and Collaborative Working</li><li>Process re-engineering with a Solution Mindset</li><li>Learning Aptitude</li></ul></ul>NAOur perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Enterprise Support Engineer - Cloud

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software &amp; collaboration. We have over 140,000 customers worldwide, and the Commercial Team help those accounts scale their ITSM investments in Atlassian.Our group's mission is to bring disruptive, high value solutions for digital transformation to our extensive installed base of Enterprise <a href="http://customers.This" rel="noopener noreferrer nofollow ugc" target="_blank">customers.This</a> role is a true embodiment of Atlassian's values in collaborative work (Play, as a team) and customer centricity (Don't f!#$% the customer).Our Account Executives build and implement an effective sales strategy to drive adoption of our ITSM solutions to our user base. At the same time, we want our Account Executives to be a champion for their customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product Specialists, Customer Success Team and Marketing organization.Your Future TeamAtlassian Sales Team was established in the summer of 2014 and we are working from our offices in San Francisco, Austin, New York, Boston, Sydney, and Amsterdam. We worked in sales and management roles in well-established Fortune 500 companies as well as exciting start-ups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building a revolutionary sales model. We are looking forward to have you join the team!You will report into the Manager of Enterprise Solutions.<h3>What you'll do</h3><ul><ul><li>Engage with customers within a customer base - inbound&amp; outbound - utilising market potential and opportunities.</li><li>You are the main contact for the customer- playing a consultative role from first contact to deal closure &amp; post-sales.</li><li>Cross-collaborate with multiple teams during the customer journey</li><li>New business targets within designated accounts or territory</li><li>Be the main ITSM point of contact</li></ul></ul><h3>About you</h3><ul><ul><li>5+ years of Enterprise sales experience with ITSM solutions.</li><li>Experience managing important customer relationships and closing ITSM sales opportunities</li><li>Experience using a CRM to manage individual key performance metrics</li><li>Skills in managing a high volume of leads and opportunities of various sources and sizes</li><li>Experience building and managing a pipeline and delivering accurate forecasts</li><li>Fluency in English and French.</li></ul></ul>#LI-MG1Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Enterprise Account Executive - ITSM (French)

Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Product Marketing Manager – Backup who is ready to join us in creating a #CyberFit future and protecting the digital world!
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO

As part of our Product and Solutions Marketing organization, you will be reporting to our Director of Product Marketing. In this highly visible, global role you’ll look after our marketing messaging, positioning, product marketing plan and GTM execution for our Backup solutions.
<ul>
<li>Be our product marketing lead for our Backup solutions.You'll be the marketing organization's go-to expert on the roadmap, features, functions, use cases and target users while owning creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework.</li>
<li>Be the primary GTM partner for Product Management counterparts.From them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. And then you'll lead with building a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets.</li>
<li>Be a key partner to our Segment (Solution) Marketing leads.You will work closely with the Segment leads as they work on ensuring your product is covered in our various global and regional marketing campaigns. In turn, they will support you with the insights and messaging to use to tune your product messaging and content.</li>
<li>Develop, own and execute a marketing plan for your product.Working with marcom and cross-functionally, you'll build a comprehensive plan that links all launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results.</li>
<li>Own the creation and maintenance of the core product marketing collateral, web, and sales enablement toolset.You will ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, powerpoint - communicate your product's story in every format and review other work that carries your messaging.</li>
<li>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleagues.Partnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy.</li>
<li>Build productive relationships with the sales teams.You'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors.</li>
<li>Be a public-facing representative for your product.You will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis. You will also provide tradeshow support serving on 'the booth' and ensuring that sales presentations of your product are on message and on point.</li>
<li>You'll use our processes and tools like Jira and Sharepoint to track your work and collaborate in our team.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company.</li>
<li>Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, virtual teaming, and global markets.</li>
<li>Knowledge of both Provider and business customer SMB through Enterprise IT environments is required, with specific experience working with MSPs highly important.</li>
<li>Have owned responsibility for a Disaster Recovery, DRaaS and/or Backup related product delivered in a SaaS, consumption-based, multi-tenant model.</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, backup, disaster recovery, and endpoint management required.</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content develpment</li>
<li>Successful track record of cross-functional, cross-company collaboration with comfort with high levels of ambiguity in highly virtualized, matrixed, global teams.</li>
<li>Strong problem-solving and executive presentation skills are important with ability to present to partners and analysts, blog under your own byline, and prior experience and comfort delivering presentations internally or to external audiences - over Zoom or in person.</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customer is especially important.</li>
<li>High energy and enthusiasm – the type that is contagious with its potential.</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills in your native language required.</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 25% and in accordance with company health and safety policies.</li>
</ul>
*Please submit your resume and application in English.
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Senior Product Marketing Manager - Backup

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with understanding of the cloud market business model</li>
<li>Strong presentational, communication and interpersonal skills with the ability to clearly articulate product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English and German</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Cloud Partner Success Manager - DACH Region

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your Future Team:The Point A product team (the new product development team) is looking for engineers to help us build for the future. Together with your squad and the team, you'll design, implement, and maintain new products.You will work with a team of amazing engineers and designers to build a new user experience. We ask hard questions and challenge each other to improve our work constantly. We are driven but team-oriented. We're dedicated to agile methodology and big believers in 'lean' (which means we don't do the documentation for documentation's sake). We know the importance of validating our assumptions about users and implementing various types of testing to prove assumptions right or wrong. Our bottom line is improving our user's experience - no matter what.This is a role with broad technical responsibilities with a greenfield project. Together we will take the product from a 'scrappy startup' to a 'scalable business.' You'll partner with product managers and designers and work with real customers and analytics daily to make main decisions that allow Atlassian to build new products.You will also get a lot of goodies (in addition to swag), such as our great internal developer frontend platform, which automates many things for you and provides for a collection of reusable UI components (AtlasKit) and common libraries + The Atlassian Way helps us to on what matters. Together we learn how to build and organize large-scale FE applications.What you'll do:- On your first day, we'll expect you to have:- 3+ years of experience in taking ownership of features with medium to large running projects- Love to feel the flow of fast development cycles and close collaboration with the PMs and designers- 3+ years of experience evaluating trade-offs between correctness, robustness, performance, and customer value- The ability to write components in vanilla JS, but rather leverages and contributes to existing libraries- Understanding how to build performant, decoupled, testable, maintainable code- Experience with modern web architectures and distributed systems- Worked in an all-remote team, enjoyed taking ownership and contributing to the team's happinessYour background:- 3+ years of experience with building large-scale performing SPA web applications, ReactJS, and TypeScript- Enjoyment sharing knowledge with teammates and working collaboratively when you need help- Previously worked across multiple codebases when delivering features- 3+ years of experience with working in a new product or startup environment- Practical knowledge of different approaches to agile software development- Taking care of the E2E software development lifecycle: you build it, you run itOur perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Front end Software Engineer - Jira Product Discovery

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from France, Germany, Poland, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.Atlassian is revolutionizing the software development industry and helping teams all around the world like NASA, Nike, Pixar and Tesla to advance humanity through the power of software &amp; collaboration. We have over 200,000 customers worldwide, and the Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.Our Work Management enterprise sales teams provide strategic specialist sales at our largest customers in EMEA. By teaming with Account Managers, Solution Engineers, Solution Architects, EDRs, and Partners, they demonstrate domain expertise and consultative selling to create transformative client outcomes. As the Enterprise Sales Manager, Work Management EMEA you will report to Scott Blacker (Global Head of Work Management). You set direction, provide hands-on account strategy, and advise on customer engagement, whilst collaborating with other leaders to improve our GTM motion for the region.More about YouYou enjoy working in a fast-paced environment, love to share experiences and findings in collaborative settings, with Atlassian being a place you can join to 'do the best work of your life'. We share a commitment to achieving our goals, and an ambition to make our team successful.However, above all we believe in the Atlassian values and want to use them as our compass in building out a revolutionary sales model. We are looking forward to having you join the team!<h3>On your first day, we will expect you to have:</h3><ul><ul><li>Knowledge of the Enterprise sales cycle</li><li>5+ years experience in a people leadership role, of which 2+ years managing direct sellers</li><li>Experience working not only cross-functionally but cross geographically. Our global team is located in EMEA, APAC and AMER regions and collaboration and engagement with each geo are the key to our success</li><li>Excellent communication, negotiation, facilitation, and presentation skills</li><li>Proven aptitude for navigating through ambiguity</li><li>Confidence, independence and motivation to navigate and work with decision-makers across matrixed organizations and teams</li><li>You love teaming and have experience collaborating closely with other teams (core sales and channel team, for example)</li></ul></ul><h3>It would be great, but not required, if you have:</h3><ul><ul><li>Experience with Atlassian’s systems and tools such as Jira Service Desk and Confluence</li><li>Experience with Salesforce</li><li>Experience in selling Work Management solutions</li></ul></ul>#LI-TR1Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Manager, Enterprise Sales - Work Management, EMEA

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Product Marketing Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up

WHAT YOU'LL DO
As part of our Product and Solutions Marketing organization, you will be reporting to our Director of Product Marketing. In this highly visible, global role you’ll look after our marketing messaging, positioning, product marketing plan and GTM execution for our core platform and product known as Acronis Cyber Protect and Acronis Cyber Protect Cloud. You will:
<ul>
<li>Be the product marketing lead - Acronis Cyber Protect and Acronis Cyber Protect Cloud.You'll be the marketing organization's go-to expert on the roadmap, features, functions, use cases and target users while owning creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework.</li>
<li>Be the primary GTM partner for Product Management counterparts.From them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. And then you'll lead with building a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets.</li>
<li>Be a key partner to our Segment (Solution) Marketing leads.You will work closely with the Segment leads as the work on positioning and messaging the portfolio to the market, with the core platform at the center of the action. In turn, they will support you with the insights and messaging to use to tune your product messaging.</li>
<li>Develop, own and execute a marketing plan for your product.Working with marcom and cross-functionally, you'll build a comprehensive plan that links all launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results.</li>
<li>Own the creation and maintenance of the core product marketing collateral, web, and sales enablement toolset.You will ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, powerpoint - communicate your product's story in every format and review other work that carries your messaging.</li>
<li>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleagues.Partnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy.</li>
<li>Build productive relationships with the sales teams.You'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors.</li>
<li>Be a public-facing representative for your product.You will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis. You will also provide tradeshow support serving on 'the booth' and ensuring that sales presentations of your product are on message and on point.</li>
<li>You'll use our processes and tools like Jira and Sharepoint to track your work and collaborate in our team.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company.</li>
<li>Have owned responsibility for automation solutions or in adjacent areas like RMM and PSA required. Experience marketing a product delivered in a SaaS, consumption-based, multi-tenant model required.</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, backup, disaster recovery, and endpoint management a strong plus.</li>
<li>Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, virtual teaming, and global markets.</li>
<li>Specific knowledge of MSP business models and the automation of their processes in service delivery required. Additional knowledge of providers and B2B IT services highly desirable.</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content development</li>
<li>Successful track record of cross-functional, cross-company collaboration with comfort with high levels of ambiguity in highly virtualized, matrixed, global teams.</li>
<li>Strong problem-solving and executive presentation skills are important with ability to present to partners and analysts, blog under your own byline, and prior experience and comfort delivering presentations internally or to external audiences - over Zoom or in person.</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customer is especially important.</li>
<li>High energy and enthusiasm – the type that is contagious with its potential.</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills in your native language required.</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 25% and in accordance with company health and safety policies.</li>
<li>Fluent in English (both written and verbal)</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Senior Product Marketing Manager - Automation

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Product Marketing Manager who is ready to join us in creating a #CyberFit future and protecting the digital world! 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up

WHAT YOU'LL DO
As part of our Product and Solutions Marketing organization, you will be reporting to our Director of Product Marketing. In this highly visible, global role you’ll look after our marketing messaging, positioning, product marketing plan and GTM execution for our Disaster Recovery solutions. You will:
<ul>
<li>Be our product marketing lead for our Disaster Recovery solutions.You'll be the marketing organization's go-to expert on the roadmap, features, functions, use cases and target users while owning creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework.</li>
<li>Be the primary GTM partner for Product Management counterparts.From them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. And then you'll lead with building a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets.</li>
<li>Be a key partner to our Segment (Solution) Marketing leads.You will work closely with the Segment leads as they work on ensuring your product is covered in our various global and regional marketing campaigns. In turn, they will support you with the insights and messaging to use to tune your product messaging and content.</li>
<li>Develop, own and execute a marketing plan for your product.Working with marcom and cross-functionally, you'll build a comprehensive plan that links all launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results.</li>
<li>Own the creation and maintenance of the core product marketing collateral, web, and sales enablement toolset.You will ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, powerpoint - communicate your product's story in every format and review other work that carries your messaging.</li>
<li>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleagues.Partnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy.</li>
<li>Build productive relationships with the sales teams.You'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors.</li>
<li>Be a public-facing representative for your product.You will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis. You will also provide tradeshow support serving on 'the booth' and ensuring that sales presentations of your product are on message and on point.</li>
<li>You'll use our processes and tools like Jira and Sharepoint to track your work and collaborate in our team.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company.</li>
<li>Have owned responsibility for a Disaster Recovery, DRaaS and/or Backup related product delivered in a SaaS, consumption-based, multi-tenant model.</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, backup, disaster recovery, and endpoint management required.</li>
<li>Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, virtual teaming, and global markets.</li>
<li>Knowledge of both Provider and business customer SMB through Enterprise IT environments is required, with specific experience working with MSPs highly important.</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content develpment</li>
<li>Successful track record of cross-functional, cross-company collaboration with comfort with high levels of ambiguity in highly virtualized, matrixed, global teams.</li>
<li>Strong problem-solving and executive presentation skills are important with ability to present to partners and analysts, blog under your own byline, and prior experience and comfort delivering presentations internally or to external audiences - over Zoom or in person.</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customer is especially important.</li>
<li>High energy and enthusiasm – the type that is contagious with its potential.</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 25% and in accordance with company health and safety policies.</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills in your native language required.</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  Enhanced by AI technologies and blockchain-based data authentication, this all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Senior Product Marketing Manager, Disaster Recovery

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Lead Product Marketing Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO
As part of our Product and Solutions Marketing organization, you will be reporting to our Director of Product Marketing. In this highly visible, global role you’ll look after our marketing messaging, positioning, product marketing plan and GTM execution for our endpoint management solutions. You will:
<ul>
<li>Be our product marketing lead for our Endpoint Management solutionsYou'll be the marketing organization's go-to expert on the roadmap, features, functions, use cases and target users while owning creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework</li>
<li>Be the primary GTM partner for Product Management counterpartsFrom them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. And then you'll lead with building a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets</li>
<li>Be a key partner to our Segment (Solution) Marketing leadsYou will work closely with the Segment leads as they work on ensuring your product is covered in our various global and regional marketing campaigns. In turn, they will support you with the insights and messaging to use to tune your product messaging and content</li>
<li>Develop, own and execute a marketing plan for your productWorking with marcom and cross-functionally, you'll build a comprehensive plan that links all launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results</li>
<li>Own the creation and maintenance of the core product marketing collateral, web, and sales enablement toolsetYou will ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, powerpoint - communicate your product's story in every format and review other work that carries your messaging</li>
<li>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleaguesPartnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy</li>
<li>Build productive relationships with the sales teamsYou'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors</li>
<li>Be a public-facing representative for your productYou will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis. You will also provide tradeshow support serving on 'the booth' and ensuring that sales presentations of your product are on message and on point</li>
<li>You'll use our processes and tools like Jira and SharePoint to track your work and collaborate in our team</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company</li>
<li>Have owned responsibility for an endpoint management, RMM, security or other closely related product delivered in a SaaS, consumption-based, multi-tenant model</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, backup, disaster recovery, and endpoint management required</li>
<li>Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, virtual teaming, and global markets</li>
<li>Knowledge of both Provider and business customer SMB through Enterprise IT environments is required, with specific experience working with MSPs highly important</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content development</li>
<li>Successful track record of cross-functional, cross-company collaboration with comfort with high levels of ambiguity in highly virtualized, matrixed, global teams</li>
<li>Strong problem-solving and executive presentation skills are important with ability to present to partners and analysts, blog under your own byline, and prior experience and comfort delivering presentations internally or to external audiences - over Zoom or in person</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customer is especially important</li>
<li>High energy and enthusiasm – the type that is contagious with its potential</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 25% and in accordance with company health and safety policies</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills </li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  Enhanced by AI technologies and blockchain-based data authentication, this all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Senior Product Marketing Manager, Endpoint Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role located in France, Germany, Poland, Turkey, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.We're looking for an accomplished commercial transactions lawyer to join our Commercial Legal team! As a member of this team you'll draft and negotiate a variety of agreements with Atlassian's enterprise customers, all while contributing to team projects and culture. This is a great opportunity to join a growing legal team and support strategic transactions for Atlassian.Your future teamYou will report directly to the Senior Commercial Counsel and Team Lead. The Commercial Legal team in EMEA currently consists of 4 attorneys and is divided on two sub-teams. One covering Northern EMEA and the other covering Central and Southern EMEA. You will be joining the team covering Central and Southern EMEA. Within that team, your focus will be to support the Southern EMEA region, in particular France.<h3>What you'll do</h3><ul><ul><li>Be an active part of our growing Commercial Legal Team, which supports Atlassian's Enterprise Sales Team.</li><li>Negotiate enterprise cloud and license agreements for Atlassian's products and services.</li><li>Provide balanced, business-minded judgment and guidance to your clients. We're not looking for academic analysis!</li><li>Partner with other teams (e.g. Privacy and Revenue) to drive deals to closure.</li><li>Build trusted relationships with sales leaders in the region.</li><li>Advice business and corporate functions in the region in close collaboration with our specialist teams in the U.S. and EMEA.</li><li>Contribute to projects improving contract processes and sales enablement.</li></ul></ul><h3>Your background</h3><ul><ul><li>You like to work in a team.</li><li>You take ownership and accomplish tasks with appropriate support.</li><li>You bring empathy and understanding to your conversations with customers and clients, driving a path forward that balances company risk and customer needs.</li><li>You enjoy negotiating and closing deals.</li><li>You are not afraid to say "I don't know".</li><li>You understand how to navigate a decentralized, multinational organization.</li><li>You think creatively beyond the "legal" box to offer solutions for the business.</li></ul></ul><h3>On your first day, we'll expect you to:</h3><ul><ul><li>Have a French law degree.</li><li>Have 5+ years of experience handling b2b contract negotiations and supporting sales teams, ideally in the SaaS space and including public sector customers.</li><li>Have an understanding of related topics like data privacy.</li><li>Be curious about Atlassian's products, culture, and business model.</li><li>Be willing to learn and take on new responsibilities.</li></ul></ul>#LI-LD2Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Commercial Counsel, Southern EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this specific role from the Netherlands and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.Your future teamAs an Enterprise Support Manager, you will be reporting to the Group Manager, Enterprise On-Premise Support - Confluence &amp; Dev Tools. You will lead a team filled with technical individuals located in Europe - servicing our On-Premise Premier, Priority, and Select Support customers.You will set the bar for Atlassian's on-prem support offerings by improving projects, establishing a standard for quality service, and building a culture that's focused on customers. We are looking for a broad skillset in people leadership, support operations, strategic prioritisation, and legendary customer service. You will include identifying and coaching great support engineers, building excellent support operations, driving insights into our product groups, and providing legendary customer support.<h3>What you'll do</h3><ul><ul><li>Help guarantee customer satisfaction, product quality, and ongoing customer success with Atlassian products. Working with your team to ensure service levels, support quality, and customer satisfaction targets, while being an important driver for product improvement, application performance and corporate change.</li><li>Participate in customer-facing calls communicating progress updates, action plans, and resolution details. Assisting your team in navigate customer priorities and setting expectations.</li><li>Coordinate root-cause analysis and fixes for complex issues and customers while providing a quality experience, bringing new and improved support methodologies to Atlassian. Creating a wide and loyal customer base to the Atlassian products and brand.</li><li>Demonstrate where you have focused on team coaching, skill uplifting, SOP (standard operative procedures) improvements, delivery quality, transparency, analytics and developing teams.</li><li>Communicate strategies 3-6 months ahead. Partner with global peers in aligning the strategies and work within the broader ecosystem of Team Leads and Managers to improve the department and corporate operational efficiencies.</li><li>Show business sense, define global and scalable frameworks and methodologies that are comprehensive from concept through adoption, scale, and maintenance.</li></ul></ul><h3>Your background</h3><ul><ul><li>5+ years experience in the software industry, in a Customer Support Centre function in a managerial capacity.</li><li>An understanding of people leadership, involving building networks and developing talent.</li><li>Experience recruiting, building and retaining motivated, passionate support teams with a customer-centric culture.</li><li>Develop talent nurturing programmes that grow competent support engineers.</li><li>Analyse data to find insights and improvements to increase customer satisfaction and the effectiveness of technical support.</li><li>Organise and share strategies months ahead, partnering with global peers in aligning these strategies.</li><li>Experience in both small and large companies.</li><li>Experience working with 24x7 support operations and with teams across multiple locations.</li>#LI-RB2</ul></ul>Our perks &amp; benefitsTo support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise On-Prem Support Manager

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