Global Account Management Loyalty Advocate, DACH

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role who are based remotely in France, Germany, the Netherlands, or the United Kingdom. Atlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. The Global Accounts structure is a new approach for us, in which we are redefining our go-to-market model to deepen our relationships with our customers, explore how we solve their most complex challenges and help them realize value across our solutions.Our Global Account Management team owns retention, accelerates expansion, and transformation for our very largest 35+ Enterprise customers worldwide. We are looking for an experienced Global Account Manager who will report to our Head of Loyalty Advocates and be responsible for increasing revenue across Atlassian’s full product portfolio by engaging on strategic renewals and discovering expansion, upsell, upgrade and cross-sell opportunities. You will partner with our Global Sales Team to drive Total Book of Business growth, lead Cloud & Data Center sales cycles end-to-end and provide deal support on large strategic opportunities, and strategic account planning/mapping. 

Your background:

• You are fluent in German and English
• Min. of 5+ years experience in strategic global account management, software renewals, customer success or other relevant teams
• Experience selling Enterprise SaaS products across a global account footprint
• Experience working with Channel Partners & GSIs to retain and grow customer accounts
• Experience managing complex, end-to-end sales cycles

What you'll do:

• Increase revenue by maximizing retention and expansion through a tops-down, solution-oriented approach
• Develop Senior and Executive relationships over video conferences and in-person
• Lead end-to-end sales motions across multiple platforms and services
• Manage renewals and expansion across a sizable product portfolio
• Partner with our Global Accounts Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Forecast a pipeline for renewals, upsell and cloud migration opportunities

Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.