Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future!
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients</li>
<li>Provide timely &amp; accurate status updates to customers and relevant internal stakeholders</li>
<li>Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
<li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent German and English (both oral and written, Upper Intermediate as minimum)</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical skills</li>
<li>Exceptional customer service approach</li>
</ul>
Would be considered plus if you have
<ul>
<li>Prior Call Center experience in a customer/technical support setting</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Ljubljana

Technical Support Specialist with German

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Business Intelligence Analyst who is ready to join our mission in creating a #CyberFit future!
As a Business Intelligence Analyst, you will be translating data into meaningful and actionable insights for Acronis’ global customer support team. Analysis performed will directly impact and influence strategic decision making across the support organization. You will be responsible for building, maintaining, and improving reporting and dashboard capabilities in both Salesforce and Power BI. In this role you will be working closely with senior level support team members to define requirements, projects and tasks. To be successful as a Business Intelligence Analyst you should have a passion for data, highly analytical mind and strong English written and verbal communication skills in order to effectively collaborate with globally distributed team members.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Design a common reporting layout standard</li>
<li>Communicate with stakeholders, Subject Matter Experts (SMEs), and end -users to better understand, analyze, communicate, and validate requirements</li>
<li>Design, develop, test and implement Power BI and Salesforce dashboards and reports</li>
<li>Work with Query Editor to connect to different data sources and work with data models</li>
<li>Maintain and improve online reporting portal</li>
<li>Use various sources to pull data into Power BI such as SQL Server, Salesforce and Excel. Schedule automatic refresh in Power BI service</li>
<li>Develop custom calculated measures using DAX in Power BI to satisfy business needs</li>
<li>Create Excel macros and VBA code to massage data in Excel as well as link spreadsheets using SQL</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>BA/BS degree or equivalent knowledge</li>
<li>3+ years of experience in/with:
<ul>
<li>Business Intelligence (Power BI desktop, Power BI desktop Pro, Power BI Service, Power BI report server), and other related IT development technologies like MS BI Stack (MS SQL Server, SSIS, SSAS, SSRS), especially in relation to extracting and reporting on data from Salesforce</li>
<li>Excel, using power query, formulas, pivot tables and graphs</li>
<li>SQL</li>
<li>Python or PowerShell (preferably both)</li>
<li>Salesforce, especially creating dashboards and reports</li>
</ul>
</li>
<li>Practical background in developing Power BI tabular reports, matrix reports, ad-hoc reports, drilldown, parameterized, cascading, conditional, table, matrix, and sub reports</li>
<li>Ability to work in groups as well as individually with minimum supervision</li>
<li>Willingness to learn new technologies as and when needed</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Business Intelligence Analyst

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Demand Generation Manager who is ready to join our mission in creating a #CyberFit future!
We are searching for a motivated candidate who will works across the marketing function, supporting the Demand Generation Center in defining and implementing standards for demand generation, project management and identifying opportunities for efficiency and economies of scale into project execution. In this role Demand Generation manager will work with the global marketing team, including Product Marketing, Regional Marketing, Events and Global Communications teams to drive omni channel campaigns.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage simultaneous projects, including ownership of project brief, scope of work, resource allocation, facilitating approvals, and managing expectations and timeline</li>
<li>Plan, create and manage execution of the local and global marketing campaigns that drive pipeline and generate demand for target audience</li>
<li>Execution of campaign related projects like coordination of global rollout of campaigns, launch communication management in each region by coordinating local and global resources</li>
<li>Develop, plan and manage the project timeline to meet the forecasted delivery deadline</li>
<li>Validate business, process and system requirements for a project to meet the needs of the business process it is designed to support</li>
<li>Move projects through all major stages of project execution by including and manage the required resources</li>
<li>Execution of long running programs by coordinating the sub-projects related to them</li>
<li>Monitor project performance using project KPI metrics</li>
<li>Identify, analyze and report risks that could affect the success of a project</li>
<li>Conduct post-project analyses with the project requestor and stakeholders</li>
<li>Build relationships and integrate processes with other team members, internal requestors, and external vendors (if needed)</li>
<li>Maintain departmental process documentation</li>
<li>Assist in the creation of new marketing processes and documentation as and when requirement is seen</li>
<li>Gather and disseminate marketing project best practices to key stakeholders</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Bachelor’s degree required, marketing or business (Project management certification is a plus)</li>
<li>At least 3 years of marketing experience in an operations or project management role</li>
<li>Project management experience, including the rollout of related applications to sales and marketing audiences is desirable</li>
<li>Good understanding of marketing technologies, content management system, web, advertising, e-commerce systems, business intelligence tools and bug tracking/agile work tools like JIRA, Salesforce, Marketo</li>
<li>Programmatic execution of communication to partners and customers in line with the strategy</li>
<li>Exceptional customer service orientation and collaboration skills</li>
<li>Ability to navigate culture and politics across multiple functions and geographies</li>
<li>Ability to implement and manage projects</li>
<li>Ability to conduct stakeholder interviews to gain feedback</li>
<li>Ability to work with diverse skill sets (from technical to strategic resources)</li>
<li>Strong communication skills and ability to adapt to audience needs</li>
<li>Agile project management, planning and organizational skills</li>
<li>Self-starter, strong team worker, proactive communicator</li>
<li>Fluent written and spoken English (bilingualists preferred)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MK1

Demand Generation Manager

Bitstamp

Bitstamp is the original Cryptocurrency Exchange. Since 2011 when we started in a garage with just two laptops and some big ideas, we have been at the forefront of the crypto industry, driving innovation and ensuring that above all else we are human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, providing secure and innovative access to crypto to all corners of the world. Our success has been always about the amazing ideas, talent and passion of our people and the disruption we have created together on our crazy crypto journey. We are growing faster than ever, creating opportunities where we find the best people and always looking for the next bunch of crypto-curious thinkers and individuals who want to make the next difference. As Senior Security Engineer, Enterprise IT you will join Infrastructure Security Team. The team's core mission is to improve the security posture of Bitstamp's hybrid infrastructure that hosts Bitstamp's applications and corporate utilities. Your primary task will be to work with our enterprise IT team to ensure the security of corporate networks, email, identity and access management, endpoints and push the zero-trust model. You will also need to work closely with other security teams and system operations to threat model and deliver solutions that solve security and observability issues systematically. What you'll do <ul> <li>Identify, mitigate, and remediate issues, and vulnerabilities related to the security of endpoints, servers, networks, AD and other types of assets.</li> <li>Introduce the the zero-trust model.</li> <li>Design and implement secure by default systems with infrastructure and application development teams.</li> <li>Introduce new tools and techniques that improve observability, governance and secure usage of devices.</li> <li>Maintain and own sections of security infrastructure.</li> <li>Support cross-functional teams to reconstruct relevant events, and mitigate/eradicate threats.</li> </ul> On day one you'll bring <ul> <li>3+ years experience working in enterprise it, security, site-reliability engineering, cloud security, or system engineering.</li> <li>Experience managing security appliances such as Checkpoint.</li> <li>Experience with securing the Microsoft ecosystem (o365, workstations, servers, AD, Exchange).</li> <li>Solid development or scripting experience in a mainstream programming language (preferably Python, Go and/or bash).</li> <li>Engineering mindset.</li> </ul> We'll love it even more if you have <ul> <li>A love for writing and communicating what you do, especially blog posts, having talks at meetups or conferences.</li> <li>Experience with AWS and/or Azure cloud.</li> </ul> You will fit right in here at Bitstamp if you are <ul> <li>A Self-solver - you are resourceful and seek solutions through collaboration.</li> <li>Path finder – you can figure out which path is the right one in a little bit of chaos.</li> <li>A Creative thinker - a box? what box? there is no box.</li> </ul> Logistics <ul><li>Hybrid or 100% remote working/full time in Germany/Croatia/Serbia/Slovenia. </li></ul> The benefits of Life at Bitstamp<ul> <li>A truly flexible working environment and an ability to work where you are most productive. Sometimes at work, sometimes at home, sometimes on the move.</li> <li>Access to great technology (with a choice of laptops!).</li> <li>Generous home office allowances on joining to help set up your home space.</li> <li>Competitive benefit programs developing for each market.</li> <li>Industry mentors, and opportunities to develop and learn from others.</li> <li>Internal Gaming Tournaments and regular collaboration events.</li> <li>Bitstamp Cares 💚. The communities which are important to our people are important to us, and we are active in our support and celebrations.</li> <li>A VERY pet friendly office culture. We love animals (actually are kind of crazy for them) and celebrate the love and companionship they share with us. Please bring them with you to work (seriously).</li> </ul> Our Story Bitstampers are truly passionate about bringing cryptocurrency to the mainstream and championing independent investing with life changing potential. We are proud to be leading the way in creating access to this next generation of finance and have become the world’s longest-running cryptocurrency exchange by driving innovation and ensuring that we are, above all else, human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, always strive to provide secure and innovative crypto access to all corners of the world. This doesn’t happen by chance, and we believe our success has come from our belief in the power of being different and finding people who want to explore together, create together and support each other’s growth. We have already achieved so much, and have our sights set firmly on our future. Come join in our revolution and be part of the Bitstamp story.

Senior Security Engineer, Enterprise IT

Bitstamp is the original Cryptocurrency Exchange. Since 2011 when we started in a garage with just two laptops and some big ideas, we have been at the forefront of the crypto industry, driving innovation and ensuring that above all else we are human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, providing secure and innovative access to crypto to all corners of the world. Our success has been always about the amazing ideas, talent and passion of our people and the disruption we have created together on our crazy crypto journey. We are growing faster than ever, creating opportunities where we find the best people and always looking for the next bunch of crypto-curious thinkers and individuals who want to make the next difference. As Security Engineer, AWS Cloud you will join Infrastructure Security Team. The team's core mission is to improve the security posture of Bitstamp's hybrid infrastructure that hosts Bitstamp's applications and corporate utilities. Your primary task will be to secure AWS workloads in a holistic way. You will need to work closely with other security teams, system operations and product development teams to threat model and deliver solutions that solve security and observability issues systematically. What you'll do <ul> <li>Identify, mitigate, and remediate issues, misconfigurations, and vulnerabilities related to the security of Bitstamp's AWS cloud assets.</li> <li>Lead infrastructure security reviews and threat modeling.</li> <li>Design and implement secure by default systems with infrastructure and application development teams.</li> <li>Introduce new tools and techniques that improve observability, governance and secure development experience.</li> <li>Maintain and own sections of security infrastructure.</li> <li>Support cross-functional teams to reconstruct relevant events, and mitigate/eradicate threats.</li> </ul> On day one you'll bring <ul> <li>3+ years experience working in site-reliability engineering, DevSecOps, cloud security, or system engineering.</li> <li>Significant experience with AWS.</li> <li>Solid experience with infrastructure-as-code (CloudFormation or Terraform) and orchestration technologies.</li> <li>Solid development or scripting experience in a mainstream programming language (preferably Python, Go and/or bash).</li> <li>Engineering mindset.</li> </ul> We'll love it even more if you have <ul> <li>A love for writing and communicating what you do, especially blog posts, having talks at meetups or conferences.</li> <li>Experience with introducing zero-trust in hybrid environments.</li> <li>Experience with on-premise network security appliances and/or firewalls.</li> <li>Experience with Azure Cloud.</li> </ul> You will fit right in here at Bitstamp if you are <ul> <li> A Self-solver - you are resourceful and seek solutions through collaboration</li> <li> Path finder – you can figure out which path is the right one in a little bit of chaos</li> <li> A Creative thinker - a box? what box? there is no box.</li> </ul> Logistics <ul><li>Hybrid or 100% remote working/full time in Germany/Croatia/Serbia/Slovenia. </li></ul> The benefits of Life at Bitstamp<ul> <li>A truly flexible working environment and an ability to work where you are most productive. Sometimes at work, sometimes at home, sometimes on the move.</li> <li>Access to great technology (with a choice of laptops!).</li> <li>Generous home office allowances on joining to help set up your home space.</li> <li>Competitive benefit programs developing for each market.</li> <li>Industry mentors, and opportunities to develop and learn from others.</li> <li>Internal Gaming Tournaments and regular collaboration events.</li> <li>Bitstamp Cares 💚. The communities which are important to our people are important to us, and we are active in our support and celebrations.</li> <li>A VERY pet friendly office culture. We love animals (actually are kind of crazy for them) and celebrate the love and companionship they share with us. Please bring them with you to work (seriously).</li> </ul> Our Story Bitstampers are truly passionate about bringing cryptocurrency to the mainstream and championing independent investing with life changing potential. We are proud to be leading the way in creating access to this next generation of finance and have become the world’s longest-running cryptocurrency exchange by driving innovation and ensuring that we are, above all else, human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, always strive to provide secure and innovative crypto access to all corners of the world. This doesn’t happen by chance, and we believe our success has come from our belief in the power of being different and finding people who want to explore together, create together and support each other’s growth. We have already achieved so much, and have our sights set firmly on our future. Come join in our revolution and be part of the Bitstamp story.

Security Engineer, AWS Cloud

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent Spanish and English (both oral and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Cloud Software Support Specialist with Spanish

Apply to Cyber Security Jobs in Ljubljana in companies remotely and near you. New Cyber Security Jobs in Ljubljana added daily.

Job Position and Company	Location	Tags	Posted
Technical Support Specialist with German at Acronis	Remote Full Time
Business Intelligence Analyst at Acronis	Remote Full Time Analyst
Demand Generation Manager at Acronis	Remote Full Time Manager
Senior Security Engineer, Enterprise IT at Bitstamp	AWS Azure BASH Blockchain Crypto
Security Engineer, AWS Cloud at Bitstamp	AWS Azure BASH Blockchain Crypto

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