Representative / Partner Care Specialist (German)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Renewals Representative / Partner Care Specialist (German) who is ready to join us in creating a #CyberFit future and protecting the digital world!

As the Renewals Representative with German, reporting to the Inside Sales Manager, you will drive focusing on renewal for DACH region of customer maintenance contracts in assigned territory, identifying and closing add-on sales opportunities within existing Customer database. You have the opportunity to join a fast-paced software company supporting our sales team. We are looking for a highly motivated, organized individual to come in and manage our leads program. This position has career paths to Inside Sales Representative, Partner Account Manager or Key Account Manager based on performance.

WHAT YOU'LL DO

• Responsible for the renewal of customer maintenance contracts in DACH region; this includes providing quotes directly to customers and/or their assigned channel partners
• Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products
• Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations
• Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
• Positively interacts and collaborates with Customers, Acronis partners
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Strong communication and interpersonal skills
• Strong time management skills
• Ability to articulate product’s different features, and answers any questions customers might have
• Strong closing sales skills
• Knowledge on Salesforce is preferred
• Able to make up 30 and above calls each day
• Punctual, reliable, and strong attention to detail
• Self-motivated, upbeat, organized and highly persistent in follow-ups
• Flexible, team player, open to changes in responsibilities and strategies
• Fluent English and German

DESIRED

• Previous experience as an Account Manager
• Experience of B2B sales
• Previous experience in IT industry

WHO WE ARE

Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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