Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Software Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent German and English (both oral and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LB1

Milan

Cloud Software Support Specialist, German Language (Iscritto alle liste delle categorie protette L. 68/99)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Product Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are looking for a skilled Product Manager to join our team to further develop our business management platform that is being developed internally and help us drive the adoption and growth of the Acronis Cyber Platform eco-system.
Every member of our team has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all our company values: responsive, alert, detail-oriented, decisive, and ‘never give up’.
WHAT YOU'LL DO
<ul>
<li>Do market research, talk to partners, and research usage of partner and customer enablement tools to define opportunities for product improvements</li>
<li>Develop a deep understanding of new customers’ needs as well as wants, make data-driven decisions about direction to grow</li>
<li>Create and manage software requirements</li>
<li>Work closely with sales teams, marketing teams, software architects, development team, and security team to develop solutions</li>
<li>Work closely with other Product and Project managers to ensure the scope will be executed</li>
<li>Coordinate release activities and launch process with partners and Acronis Sales, Marketing and Support teams</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>4+ years in Product Manager, Product Owner, or System Analyst role in a software or systems integration company is a must</li>
<li>Understanding of and experience in product discovery, optimization, and delivery techniques, as well as the development process</li>
<li>Ability to multitask and manage several projects in parallel</li>
<li>Understanding of modern technology and its business application: SaaS, micro-services, in-product promotions</li>
<li>Ability to interact and communicate with multiple stakeholders</li>
<li>Excellent communications, interpersonal, and presentation skills</li>
<li>Fluent English</li>
</ul>
DESIRED
<ul>
<li>Understanding Managed Service Provider business and market</li>
<li>Understanding of business support systems, operations support systems, professional service automation, remote monitoring and management, platform as a service, infrastructure as a service, cyber security, or data protection market: products, players, technologies</li>
<li>Programming or software architecture background</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
 #LI-MC1

Technical Product Manager (Acronis Cyber Platform)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Frontend Developer who is ready to join us in creating a #CyberFit future and protecting the digital world!
The Senior Frontend Developer will work within a growing research and development team to improve existing and build brand new Acronis products. The role will be to lead the development of innovative technologies such as proactive data protection from cyber threats, application-aware and cloud-to-cloud backup, vulnerability and patch management.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Actively participate in technical design for new features, planning and estimating (Jira, Figma, Confluence)</li>
<li>Develop new features and fix issues in existing code (VueJS, ExtJS)</li>
<li>Participate in code reviews (GIT)</li>
<li>Collaborate with other teams to reach goals</li>
<li>Contribute to process improvements</li>
<li>Write and maintain tests (karma + mocha, jest, SonarQube)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>4+ years of relevant experience in the field of frontend development</li>
<li>Proven strong knowledge of VueJS (ReactJS) or ExtJS; ElectronJS and ExtJS is a plus</li>
<li>Strong JavaScript programming and relevant instrumentation skills</li>
<li>Good knowledge of TypeScript, HTML5/CSS3, Scss/Sass/Less</li>
<li>Experience in Functional Programming, OOP and design patterns (Factory, Strategy, MVC, MVVM, Singleton and etc.)</li>
<li>Experience in Git, JIRA, Scrum/Kanban</li>
<li>Experience in one or more of the following areas will be a plus: Jest, TDD, Linux/BSD, Node.js, Backend Development</li>
<li>Ability to take responsibility for feature development / project</li>
<li>Willingness to learn and grow professionally in a team environment</li>
<li>Intermediate level of English (written and spoken)</li>
</ul>
*Please submit your CV and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
#L1-MC1

Senior Frontend Developer (Backup Core) (Iscritto alle liste delle categorie protette L. 68/99)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future!
The Technical Support Engineer with German will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments</li>
<li>Perform technical analysis of customer issues and define plan for fixing them</li>
<li>Direct involvement with the product and engineering teams</li>
<li>Provide technical advices to junior staff members and review technical results, evaluations and analyses</li>
<li>Create Knowledge Base articles, best practice guides and other documentation</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>One or more of the following:</li>
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum);</li>
<li>Fluent German (both oral and written, Upper Intermediate as minimum);</li>
<li>Ability to describe the details on technical issues in all their complexity when needed;</li>
<li>2 or more years of work experience in an applicable industry and role are a plus;</li>
<li>Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Responsible and quick to decide and act;</li>
<li>Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers);</li>
<li>Windows Administrator;</li>
<li>Linux Administrator is a plus;</li>
<li>Virtualization experience is a plus;</li>
<li>Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers);</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;</li>
</ul>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;</li>
<li>Strong internal customer focus with desire to learn all aspects of the business;</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy;</li>
<li>Strong written and verbal communication and interpersonal skills;</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills;</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities;</li>
<li>Self-motivated, proactive, and able to work with minimal supervision;</li>
<li>Passion and commitment to succeed by working hard and never giving up;</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Technical Support Engineer, Priority Team (German Language) (Iscritto alle liste delle categorie protette L. 68/99)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Senior Software Developer Golang who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are currently looking for a Go Software Developer to join our engineering team. Cloud2Cloud services team is responsible for the fastest grow part of Acronis Cyber Protection for workloads like protection for Microsoft O365, protection for Google Drive, protection for Microsoft Teams. Services are written in Go, deployment is implemented using k8s infrastructure. The team actively collaborate with other teams working on Acronis Cyber Cloud. We are looking for developer with solid software design skill, algorithmic thinking and willingness to learn a lot. He/ she has to be interested in development of cloud-based software with a target to reliability and scalability.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Design, build, and maintain efficient and reliable Golang code</li>
<li>Perform code reviews, implement unit tests, debug, and integrate code</li>
<li>Work closely with other engineers (including engineers from other teams) to develop new product features</li>
<li>Suggest and implement improvements on current product functions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of development experience with Golang</li>
<li>Understanding of the Linux user space</li>
<li>Experience with REST API</li>
<li>Knowledge of software engineering principals (standard algorithms, data structures, multithreading, and multiprocessing)</li>
<li>Ability to work as a part of a distributed team</li>
<li>Experience with Git, JIRA, Bitbucket, Confluence, etc.</li>
<li>Ability to read documentation in English. Good English is both spoken and written.</li>
</ul>
DESIRED
<ul>
<li>Experience with database technologies (MySQL, MS SQL, PostgreSQL)</li>
<li>Experience with messaging (RabbitMQ)</li>
<li>Experience with Kubernetes</li>
<li>Knowledge of IMAP/SMTP protocols</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-WC1

Senior Software Developer Golang (Cloud-to-Cloud Backup Team) (Iscritto alle liste delle categorie protette L. 68/99)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Channel &amp; Enterprise Account Executive who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are seeking a talented Channel &amp; Enterprise Account Executive who will be responsible for the development of the Italian Enterprise and Cloud Markets and will manage Enterprise Clients and Channel as well as recruit and develop new Enterprise end users to ensure revenue growth in the region.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ business, so we are looking for a highly-motivated individual who thrives in a fast-paced and high-volume, work environment. The ideal candidate for this position will not only possess the skills and experience required but will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. And just like every position at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage and develop executive level relationships with different enterprise clients and channel partners in Italy</li>
<li>Manage 10-20 Channel related Enterprise level accounts at end user level</li>
<li>Develop partner Relationships in Channel to develop more Enterprise level leads</li>
<li>Assist in achieving targets in the region by signing enterprise level deals each quarter. This will include on premise, hybrid cloud and Large Service Providers in the regions</li>
<li>Develop relationships with key partners/resellers across Italy to identify enterprise deals</li>
<li>Work with Distribution Managers, Channel Account Managers and Inside Sales on developing and growing end users</li>
<li>Run campaigns with Marketing team to drive end user leads</li>
<li>Work with Inside Sales on driving Enterprise deals</li>
<li>Participate in Southern Europe management meetings to develop strategy and tactics across region</li>
<li>Adopt a learning culture and ensure you are familiar with all of the Acronis products</li>
<li>Manage key deals from lead to contract sign off</li>
<li>Develop relationships with key end users to ensure we are aware at all times what is happening within their account and ensure marketing potential is fulfilled</li>
<li>Generate leads for Acronis products to significantly contribute to the sales pipeline</li>
<li>Develop and implement alliance marketing programs to support key alliances in Italy</li>
<li>Implement our global campaigns within the region</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Graduate Degree and/or equivalent industry experience</li>
<li>You have held a Channel sales and marketing position within a leading software vendor, in the cybersecurity or data protection market, with a minimum of 7+ years sales and marketing &amp; management experience in the software industry</li>
<li>You are well networked in the IT industry especially with resellers in Italy</li>
<li>In depth channel and field sales experience</li>
<li>Experience in implementing a distribution model with proven results in line with international business objectives</li>
<li>In depth knowledge of the channel market, Systems Integrators &amp; OEMs across the region</li>
<li>Experience in effective marketing programs to support partner enablement and drive channel revenue</li>
<li>Have first class presentation, communication and planning skills</li>
<li>Be a natural team player and have a desire to work with others for broader success</li>
<li>Be able to operate successfully in a rapidly changing, ambiguous and undefined environment</li>
<li>Fluent English</li>
</ul>
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Senior Channel & Enterprise Account Executive

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Job Position and Company	Location	Tags	Posted
Cloud Software Support Specialist, German Language (Iscritto alle liste delle categorie protette L. 68/99) at Acronis	Remote Full Time Windows
Technical Product Manager (Acronis Cyber Platform) at Acronis	Remote Full Time Analyst Manager
Senior Frontend Developer (Backup Core) (Iscritto alle liste delle categorie protette L. 68/99) at Acronis	Remote Full Time Javascript
Technical Support Engineer, Priority Team (German Language) (Iscritto alle liste delle categorie protette L. 68/99) at Acronis	Remote Full Time Administrator Windows
Senior Software Developer Golang (Cloud-to-Cloud Backup Team) (Iscritto alle liste delle categorie protette L. 68/99) at Acronis	Remote Full Time

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