VP IT Service Operations and Infrastructure

Our global IT vision is to create, maintain and continually improve the systems and services to provide a world class employee experience and underpin what we do day to day.  Utilising our current infrastructure, business systems and customer-focused support as foundations to be able to maintain, measure and continually improve what we provide to our employees. Being a technology and data driven business we need a leader who not only recognises the importance of how Service Operations and Infrastructure plays a part in this but also someone who has the drive, passion and experience of how to achieve this. HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)·       Define a vision, mission, strategy and roadmap for the Global IT Operations, Business Systems &  Infrastructure team to deliver an outstanding service to the business·       Take ownership of a comprehensive portfolio of business systems and services·       Build stakeholder partnerships to understand and anticipate business needs then identify solutions to achieve strategic objectives to become the biggest sports streaming service globally·       Ensure excellent levels of service for colleagues working remotely and in offices across UK, Americas, Asia and EMEA·       Act as an escalation point for critical incidents, corporate lead projects, legal & compliance requests as well as contractual and audit obligations, e.g. TSA’s, compliance certification, security vulnerabilities  ·       Develop the team structure and operating model, adapting where needed as the business demands evolves·       Define and apply standards to ensure the ongoing manageability of IT operation·       Define and develop the service management framework for the corporate IT operations, ensuring there is appropriate metrics and KPIs in place to drive continuous improvement·       Support the onboarding and offboarding of new vendors and maintaining the vendor relationships to ensure we are getting the best value we can and making the necessary savings when needed.·       Build of our corporate infrastructure strategy, making sure it’s stable and scalable for now and the future·       Ensure we are compliant and secure across the IT operation.·       Support managing the budget for the IT operation, managing within guardrails, and identify cost saving opportunities ·       Help strengthen and grow the existing teams across the IT Operation.·       Look for new and innovative ways to bring an exceptional service, new tools and more to the DAZN business                                                 DO YOU HAVE THESE ESSENTIALS?·       Proven technical and service Leader and passionate about working both as a team and individually to develop and succeed.·       Responsible for the contractual delivery of the technical network infrastructure services that underpin business·       Good Understanding of ITIL Framework and best practice·       Experience of managing IT Service Operations, Business Systems, Infrastructure Teams·       Excellent understanding of operating environments and systems·       Able to follow set processes & procedures and highlight potential improvements·       Able to converse with technical teams to troubleshoot hardware/software/network issues·       Experience of working with a service desk to improve technical capability and output.·       Experience of ServiceNow·       A strong understanding and experience from a service perspective to be able to communicate in application packaging Mobile technology and management suites·       Core on-premises services; Domain controllers, AD, DNS, DHCP, Certificates, File, Print, Backup, Storage technologies Microsoft Server operating systems and products such as M365, Azure, SSO and identity management technologies·       Network technologies e.g., LAN/WAN/Wi-Fi, SD-WAN etc. VMWare technologies·       Ability to unblock issues with third parties through relationships and escalations thereby minimising negative impacts on delivery.·       Excellent organisational skills and time management. ITIL service management qualification·       Excellent presentation skills.·       Can interface with C suite·       Able to commit to attending the office regularly·       Flexibility and willingness to travel·       5-10+ years of relevant experience                                                                           NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE·       OTT, Broadcast, Betting, and eCommerce Knowledge·       Existing vendor relationships with in the IT market·       A love for sportsAt DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.We look forward to hearing from you.