About the Role Are you interested in building next gen collaboration tools alongside a world class engineering team? Or defining the best platform with a talented troop of engineers? Then, this may be the role for you. As a senior engineer in for the Ticketing Platform team, you’ll drive the internal platform customer experience vision alongside our design and product management team. The product vision is to build tools, processes and products that would integrate gojek’s immensely complex products with customers for support. You would be leading a team that would work with customer support operations to identify the strategy to improve and automate customer support.
What You Will Do
- Work closely with Ticketing Platform Product Manager to plan, execute, and ensure the timely delivery of the stipulated commitments, and be accountable for technology and architecture decisions
- Collaborate with the design team on finalizing customer experience for ticketing platform.
- Own and drive the technology roadmap for the UX side of this platform team
- Prepare and execute technology roadmap for product initiatives
- Mentor, coach, and establish support systems for your team members to achieve their highest potential
- Help in the efforts of scaling the organisation and attracting talent
What You Will Need
- At least 4 years of experience working as an expert in building UI with latest technology like react
- Experience using an agile iterative software development process (e.g. XP, Scrum, Kanban)
- Passion for learning
- Ability to challenge yourself and the team about both the technical and product vision
- Excellent time management skills to prioritize and focus on value delivering initiatives
About the Team Ticketing Platform is a key function for our customer care vision of providing a consistent, fast and reliable problem resolution for consumers in need. Our Ticketing Platform team, a part of the larger CareTech team is a group of engineers of various specialties in Bangalore. We are in charge of creating an automated ticket resolution experience, which integrates with our class leading customer support experience.As a part of this you will be responsible for creating a platform that integrates consumers with our product offerings better. Ultimately, our goal is to ensure we provide fast and best support experience for consumers. One of the biggest challenges this team has is to find a balance between investing in next gen automation framework which brings business closer to the customers, with building automation on the current platform which focuses mainly on ticket resolution. Another challenge we are trying to solve is to bring in the right aggregated metrics to different product groups so everyone understands customers better. Off hours, you’d probably find us playing foosball or eating at Saravana Bhavan. Working from home has been a strange time for a lot of us, so our team has been taking time on our calls to trade advice on the best ways to keep sane with this new work set up. We’re made up of tech and sports enthusiasts, food lovers, and movie fanatics. Once COVID subsides, we’re excited to resume hanging out in restaurants again.
About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
