Atlassian

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We are looking for a Senior Product Designer to join our JSM Enterprise teamIf you're excited about unlocking Service Management for in the biggest organizations then come join our team!Your future teamIn JSM (Jira Service Management) Enterprise we are helping every large organization scale up without slowing down. As an established squad of product and content designers, we every day empower enterprises to adopt JSM across the board, while catering to their unique requirements. Does that make your eyes light up? If you think broadly, collaborate closely, craft compelling experiences and sweat the details, we'd love to meet you.<h3>In this role, you will:</h3><ul><ul><li>Work on end-to-end experiences (rather than individual features) and across all design phases (from problem definition to research through to UI implementation).</li><li>Advocate for our users to ensure they can use JSM to get work done smoothly and easily.</li><li>Make incredible customer impact at scale - 1M users worldwide, from large and small teams, depend on JSM to do their work.</li><li>Collaborate with some of the industry's smartest (and nicest) people - Engineers, Product Managers, Designers, Marketing Experts, and Analysts - to ship high-quality work, as a team.</li><li>Help inspire a design team of diverse talents to do the best work of their life by contributing to our culture.</li><li>Report to a design manager for the Enterprise / Scale mission</li></ul></ul><h3>Your background:</h3><ul><ul><li>You have 8+ years of professional UX/product design experience driving design end-to-end via user-centred design methods, and using tools such as Figma &amp; Figjam.</li><li>You are comfortable working on the big picture and sweating the details.</li><li>You make sure that your work speaks to customer needs - you learn about your audience, test your assumptions and measure the impact of your work.</li><li>You understand that the best work is done as a team, and are invested in improving team collaboration. This doesn't stop you from working autonomously on tasks that you can just get done.</li><li>You know how to balance customer needs with business goals, and technical feasibility.</li><li>You are curious and passionate about learning new things.</li><li>For bonus you have prior experience working with enterprise-grade tools and / or ITSM.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Bangalore

Senior Product Designer, JSM Enterprise

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.<b>Your future team</b>The Enterprise Trust Foundations team at Atlassian is creating the capabilities that allow the largest companies in the world to adopt Jira, Confluence, Bitbucket, Trello, and more. We solve the compliance, administration and governance needs of thousands of enterprise customers. By unlocking their ability to rely on our products, we help them to unleash the potential of their teams.We're hiring a Product Manager reporting to the Group Product Manager for Data Portability. We are looking for an experienced product management professional with competencies in all facets of product management. Product Managers on the Enterprise Trust Foundation team own the delivery of product or platform features from scope and definition through implementation. You will partner with Senior Product Managers and Group Product Managers on strategy, alignment across the company and long-term planning.You will guide a team and work with every function in the company, from engineering and design to sales, partnerships, ecosystem, legal, risk &amp; compliance to develop processes and features, take them to market, and improve them over time.<h3>What you'll do</h3><ul><ul><li>You will shape the direction of Data Portability by understanding our customers' needs and pain points</li><li>You will partner with engineers, designers, principal product managers and program managers and will function as a squad to inspire and lead your team to develop world class enterprise grade products.</li><li>You will help to define and create a world class Data platform which will serve the Data portability needs of all Atlassian products</li><li>Your responsibilities will include customer research, competitive analysis, help with building product roadmap, building internal relationships and establishing build-measure-learn loops.</li><li>You will align your team around a single set of priorities, a clear strategy, a definitive vision and OKRs</li></ul></ul><h3>Your background</h3><ul><ul><li>3+ years of Product Management experience, ideally building enterprise software products and/ or tech services and/ or platforms</li><li>Experience setting a product vision, inspiring teams, and launching features that make a measurable impact.</li><li>Strong technical background, comfortable understanding/ sparring/ challenging technical approaches with experienced architects, engineering leadership and customers</li><li>A proven track record for delivering high impact features that create business and customer value</li><li>Experience building relationships and influencing without authority at all levels of the organisation.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Product Manager, Enterprise Data Portability

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.Your Future TeamThe Enterprise Trust Foundations team at Atlassian is creating the capabilities that allow the largest companies in the world to adopt Jira, Confluence, Bitbucket, Trello, and more. We solve the compliance, administration and governance needs of thousands of enterprise customers. By unlocking their ability to rely on our products, we help them to unleash the potential of their teams.We're hiring a Principal Product Manager reporting to the Group Product Manager for Data Portability. We are looking for an experienced product leader with a solid background in Product Management. The Principal Product Manager on the Enterprise Trust Foundation team is a strategic role that owns complex areas of Data Residency and our customers' risk &amp; compliance needs.You will independently create strategies and influence/ align multiple teams both internally and externally. You will partner with leadership on long-term planning and team development.You will guide a team to work with every function in the company, from engineering and design to sales, partnerships, ecosystem, legal, risk &amp; compliance and support to identify opportunities, develop processes and features, take them to market, and improve them over time.<h3>What you'll do</h3><ul><ul><li><a href="https://www.atlassian.com/software/data-residency" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.atlassian.com/software/data-residency</a> and <a href="https://www.atlassian.com/roadmap/cloud?&amp;search=data%20residency" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.atlassian.com/roadmap/cloud?&amp;search=data%20residency</a></li><li>Develop the vision, strategy and roadmap for Data Residency and associated customer risk &amp; compliance requirements</li><li>Own the scope, rollout and roadmap for our in-development <a href="https://www.atlassian.com/software/data-residency" rel="noopener noreferrer nofollow ugc" target="_blank">Data Residency</a> capabilities across Atlassian's customers, multiple products, thousands of micro-services</li><li>Work across the Strategy, Security, Risk &amp; Compliance, Apps &amp; Marketplace, Cloud Infrastructure and product (e.g. Jira, Confluence) teams</li><li>Build a leadership squad with other crafts and work with dedicated engineering teams, program management and designers</li><li>Collaborate with our Ecosystem team to ensure our Marketplace partners have what they need to create their own world-class Data Residency products</li><li>Become Atlassian's expert on the Data Residency landscape and associated regulations across peers, competitors and global markets.</li></ul></ul><h3>Your background</h3><ul><ul><li>10+ years of Product Management experience building enterprise software products and/ or tech services and/ or platforms</li><li>Have led or guided PMs and engineers in building complex products or platform</li><li>Have worked in large-scale collaborative companies across timezones</li><li>Experience working directly with customers in collaboration with sales/systems engineering teams for large deployments or deals.</li><li>Strong technical background, comfortable understanding/ sparring/ challenging technical approaches with experienced architects, senior engineering leadership and customers</li><li>Worked on B2B SaaS - ideally in a role connected with security, compliance or encryption</li><li>Experience building product for large and complex enterprises, balancing competing needs across customers and markets</li><li>A proven track record for defining, building and delivering high impact products that create business and customer value in fast-growth or large-scale companies</li><li>Strong stakeholder management skills that help you to communicate and manage relationships across the organization - from customers, developers, to senior executives.</li><li>Capability to identify potential opportunities and translate them into product goals. You gather, prioritize and translate customer and business requirements into successful product strategies</li></ul></ul>If you are looking to bring together your diverse technology experience and very deep customer bias to fast-track your career in a world-class product company; this is the role for you.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Product Manager, Enterprise Data Portability #LI-Remote

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Atlassian creates software that empowers everyone from small start-ups to large enterprises. We build tools like Jira, Confluence, and Bitbucket to help teams across the world become more nimble, creative, and aligned - collaboration is the heart of every product we dream of at Atlassian. Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry and helping teams collaborate and craft the magic that delivers their best work.We're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to excel, and the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">Unleash the potential of every team</a>.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.<b>About Product Integrations</b>The Product Integrations team creates amazing off-Atlassian experiences, bringing the power of Atlassian core products to where users work. This team owns apps that connect Atlassian core products like Jira, Confluence, and Trello with platforms such as Microsoft Teams and Slack.We are now increasing our investment in this space to cater to the scale and need for platformization that comes with these multiple points of integration.<h3>What you’ll do</h3><ul><ul><li>Collaborate closely with other engineers, designers and managers to understand user pain points and iterate on great solutions</li><li>Contribute to code reviews and documentation, and take on complex bug fixes</li><li>Work on fast-moving projects, from the technical design, implementation, and launch to operation</li></ul></ul><h3>Your background</h3><ul><ul><li>4 years of experience building and developing backend applications.</li><li>Experience creating and implementing scalable and performant Node JS micro-services</li><li>Experience building services from the ground up is preferred – from gathering requirements, design, build, deploy, and ownership.</li><li>Experience designing APIs, coupled with a passion for writing clean code.</li><li>An operational excellence mindset.</li><li>Familiarity with Agile software development methodologies.</li><li>Bachelor's degree with a preference for Computer Science degree</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Software Development Engineer II

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>About Atlassian</b>Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello... that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.<b>About Enterprise Trust Team</b>Atlassian's mission is to get cloud-ready for every customer. As part of that vision, we want our SaaS offerings to be ready and widely adopted by enterprise customers. Enterprise customers make up the majority of our paid users and revenue. Our goal of 100 million MAU requires mass adoption of our products by knowledge workers, which means mass adoption of our products by enterprises. Over the last three years, the Enterprise Trust team has laid the foundation to support enterprise customers with new offerings. In the next three years, we want to accelerate that adoption further to make our cloud-ready for every customer a reality.<b>About Enterprise Data Portability</b>Enterprise customers consider the capability to move large amounts of data within and outside their cloud site as an important functionality for getting ready to use Atlassian's cloud offerings. Data portability today consists of different mechanisms and customer-facing features that allow the customers to manage their data in the form of cloud-to-cloud offerings, backup &amp; restore and other import/export capabilities. It is a crucial part of our enterprise cloud readiness story and continues to be one of the top asks for cloud adoption.With this program, we are trying to unify the platform and experience for the customers to guide them through the journey regarding what tools to use and when. It also encompasses providing a centralised data portability platform built on streaming architecture that can provide a skeleton to different feature teams in respective cloud products to easily integrate with the capabilities.<b>About Product Integrations (Team Xenon)</b>The Product Integrations team (Team Xenon) is a newly formed team in the Data Portability charter. The easiest way of understanding this team would be to think of it as a patty in the burger, this team abstracts out all the complexities of the underlying data movement platforms and enables the feature teams like Backup Restore, Sandbox, Cloud to Cloud migrations to focus on providing the best customer experiences, operating at feature level (remember, we said abstracting out underlying complexities) with a super fast time to market. <b>Role</b>- As a Principal Engineer, you are expected to play a tech lead role in the Product Integrations team. You’ll work closely with other architects, senior architects across various teams including feature teams, underlying platform teams and product teams like jira, confluence etc influencing them without authority to prioritise the team’s asks. You’ll be a hands on engineer and go-to-engineer for the team and your stakeholders. - Your greatest responsibility will be to ensure timely delivery of projects with utmost quality spanning multiple teams, identifying and managing dependencies, creating win-win-win situations for all teams involved, in turn creating win for Atlassian. - This is a unique role which requires a combination of engineering excellence, operational excellence and execution excellence while balancing quality and speed. You will have a lot of autonomy and accountability and a team of brilliant engineers to support you in this journey.  You will code as a part of your day to day role to win the respect of the team while also looking at the overall project deliverables.<h3>On their first day, we'll expect:</h3><ul><ul><li>You are an engineer at heart with a track record of driving and delivering large (multi-geo, multi-team) and complex projects.</li><li>You can smell dependencies and the risks that comes with it. You know when to escalate and when to lean on relations to get things done. </li><li>You are able to zoom in and zoom out, being hands-on in the sprint while also being able to think holistically at the project level. </li><li>You can write RFCs/tech specs and project plans and can coordinate multiple teams of engineers towards implementing them, unblocking them along the way if necessary.</li><li>You thrive in ambiguity, working with almost zero guidance, taking extreme ownership and creating win-win situations with your creative solutions. </li><li>You are comfortable with Java, Kotlin, Saas, Paas, AWS services like (DynamoDB, SQS, Kinesis) and  a solid understanding of micro-services oriented architecture and extensible REST APIs</li><li>Last but not the least, you are a team player. You understand that the team is bigger than any individual and are able to coach and grow other engineers in the team. </li><li>You excel in abstracting out technical complexities and can engage with business / product stakeholders in an easy conversation on OKRs and KPIs.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer - Data Portability

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>About Atlassian</b>Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello... that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.<b>About Enterprise Trust Team</b>Atlassian's mission is to get cloud-ready for every customer. As part of that vision, we want our SaaS offerings to be ready and widely adopted by enterprise customers. Enterprise customers make up the majority of our paid users and revenue. Our goal of 100 million MAU requires mass adoption of our products by knowledge workers, which means mass adoption of our products by enterprises. Over the last three years, the Enterprise Trust team has laid the foundation to support enterprise customers with new offerings. In the next three years, we want to accelerate that adoption further to make our cloud-ready for every customer a reality.<b>About Enterprise Data Portability</b>Enterprise customers consider the capability to move large amounts of data within and outside their cloud site as an important functionality for getting ready to use Atlassian's cloud offerings. Data portability today consists of different mechanisms and customer-facing features that allow the customers to manage their data in the form of cloud-to-cloud offerings, backup &amp; restore and other import/export capabilities. It is a crucial part of our enterprise cloud readiness story and continues to be one of the top asks for cloud adoption.With this program, we are trying to unify the platform and experience for the customers to guide them through the journey regarding what tools to use and when. It also encompasses providing a centralised data portability platform built on streaming architecture that can provide a skeleton to different feature teams in respective cloud products to easily integrate with the capabilities.<b>About Product Integrations (Team Xenon)</b>The Product Integrations team (Team Xenon) is a newly formed team in the Data Portability charter. The easiest way of understanding this team would be to think of it as a patty in the burger, this team abstracts out all the complexities of the underlying data movement platforms and enables the feature teams like Backup Restore, Sandbox, Cloud to Cloud migrations to focus on providing the best customer experiences, operating at feature level (remember, we said abstracting out underlying complexities) with a super fast time to market.<b>Role</b>- As a Principal Engineer, you are expected to play a deep engineer role in the Product Integrations team. You’ll work closely with other architects, senior architects across various teams including feature teams, underlying platform teams and product teams like jira, confluence etc understanding various architectures on the fly and able to debate and brainstorm with them on the right engineering way to build things and ship value for the customers fast. - Your greatest responsibility is to be a tech SME for the team and own establishing engineering best practises around engineering excellence + operational excellence, engineering innovation, architecture reviews etc thus uplifting the entire team’s engineering quotient with your guidance and expertise. The buck stops at you, for everything engineering!!- You will have a lot of autonomy and accountability and a team of brilliant engineers to support you in this journey. You will be needed to navigate with ease between shipping code and to look at things holistically from an overall engineering perspective. - This is a unique opportunity to create an everlasting impact in the org backed by your technical chops. We are expanding our army of Principal Engineers, Senior Principal Engineers and needless to say you will have enough guidance, challenges and growth opportunities as you work alongside the best in the industry. <h3>On their first day, we'll expect:</h3><ul><ul><li>You have deep expertise around various architecture and technologies and are able to tailor your words as per the audience engaging in easy conversation on OKR/KPI’s with business/product/design/engineering. </li><li>You have proven track record of engineering innovation, unblocking teams when faced with any technical challenge or uplifting the team’s velocity with your creative ideas.</li><li>You understand how to balance the best of engineering practises with shipping fast, knowing where to put your foot down and where to cut some slack. </li><li>You are a team player and are able to embed yourself in the team such that a New College Graduate(NCG) and a seasoned architect are both able to work with you. </li><li>You are comfortable with Java, Kotlin, Saas, Paas, AWS services like (DynamoDB, SQS, Kinesis) and a solid understanding of micro-services oriented architecture and extensible REST APIs</li><li>You thrive in ambiguity, working with almost zero guidance, taking extreme ownership and creating win-win situations with your deep technical expertise.</li><li>You are impeccable when it comes to tech specs/ RFC’s, PIR’s, dev documentation etc.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer - Data Portibility

Gojek

<b>About the Role</b>As our People Business Partner for the Gojek Technology team, you'll be a seasoned and strategic People and Culture (PAC) thought partner to a specific set of functions. Like a superhero, you'll trade between business imperatives and the needs of our GoTroops, contributing hands-on efforts at the strategic level in partnership with relevant client groups, mostly at the executive rank and above. Starting as an individual contributor, your role may evolve into leading a team of one or more People Business Partners down the road. You'll get ample opportunity to work on a variety of global projects, acting as a thought leader by sharing your knowledge, experience, and people-related best practices among the broader PAC team across the Gojek ecosystem.<h3>What You Will Do</h3><ul><ul><li>Develop effective ongoing relationships with leaders, establishing yourself as a credible, trusted, respected, and valued thought partner</li><li>Act as a trusted liaison for the organizations you partner with (within the manager and employee base for each client group)</li><li>Provide PAC programmatic partnership on cyclical, COE-driven initiatives (e.g. engagement survey analysis, communication, and planning execution; mid-year and year-end pay and promo planning; talent management; performance reviews)</li><li>Provide leaders with advice and guidance around their organizational structure to optimize for business objectives in a highly matrixed and dynamic commercial environment</li><li>Understand your client groups’ key talent, their strengths, and development needs, and actively participate in talent management discussions with relevant leaders</li><li>Be an active contributor in Technology People Business Partner team meetings, and challenge ideas and ‘the status quo' while offering up solutions based on your experience working in similar fast-paced environments</li><li>Work on Corporate or Global projects as needed to gain insights for your own growth journey at Gojek</li><li>Challenge existing people-related practices if you believe there are better ways of doing things and inspire others to do the same</li><li>Coaching and/or mentoring with team members - hold development discussions, provide meaningful redirection, and reinforce feedback in a psychologically safe and supportive manner</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>At least <b>10 years </b>of demonstrated People Business Partner experience (or equivalent) within online or <b>technology-focused organizations</b></li><li>Experience<b> leading teams</b> of people in a People and Culture setting</li><li>Experience delivering projects, like <b>talent development </b>and/or <b>recognition programs</b>, across regions and functions</li><li>Experience working within an entrepreneurial organizational/fast-growing culture is preferred</li><li>Strong ability to generate innovative HR solutions that are suitable and appropriate for Gojek</li><li>Comfortable challenging the status quo; a self-starter attitude with the ability to embrace new opportunities and always sees things through to completion</li><li>Strong analytical thinking skills in order to analyze people’s data and trends in the Gojek ecosystem</li><li>Ability to work at a fast pace whilst maintaining appropriate attention to detail and ethical standards</li></ul></ul><b>About the Team</b>The Technology People Business Partner (PBP) team is a newly formed team of 4, reporting to the Chief People Officer based in Indonesia. Our goal is to ensure our Global People Business Partner teams are best positioned to deliver exceptional work and are optimally structured to ensure Gojek meets or exceeds its ambitious set of business objectives. Each PBP team member partners with at least one Executive-level leader on areas such as organization, design, effectiveness, workforce planning, change management planning &amp; intervention, talent management, and delivery of COE/PBP co-created cyclical programs (e.g. pay and promotion cycle, engagement surveys, and talent reviews). This is a bona fide PBP role, with a need for strategic partnering &amp; influencing at the highest levels of our 5,000+ employee organization. This is also an extremely exciting time for our team given our vast growth, our market positioning, and where we are on our PAC roadmap. As a new team member, you can expect a highly-supportive environment where you will be able to leverage your experience to make a real and measurable difference to Gojek’s organizational and leadership efficacy. You’ll have plenty of autonomy and help when you need it. We don't expect everything to be smooth sailing and fall perfectly into place, especially given how quickly we are scaling and how fast things can change. So, if you have the resilience and growth mindset to help us scale towards making Gojek the #1 place to work in the region, we'd love to hear from you.<b>About GoTo Group</b>GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce, and financial services through the Gojek, Tokopedia, and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.<b>About Gojek</b>Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'<b>Our Mission:</b> To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.<b>About GoTo Financial</b>GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.GoTo group of companies is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Head of People Business Partner (PBP) - Technology

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our Global Payroll Team is comprised of people with backgrounds in payroll and accounting. Atlassian is looking for an experienced India Payroll Manager, who will manage our payroll process for employees located in multiple states within India. You will also also support the Global Payroll Team in to improve payroll processes and ensure compliance with legal and regulatory requirements. You will report to our Head of Global Payroll.You will have experience processing medium to large payrolls, track record in delivering projects, be systems experienced. You will be part of a global team and have many opportunities to grow in our roles. We are looking for someone to bring their whole self to work and add more of that special spice that makes our TEAM great. Atlassian is a great place to work. Come and see it for yourself!<h3>What you'll do:</h3><ul><ul><li>Oversee end-to-end India payroll processing for employees located in multiple states within India, including accurate payroll processing, ensuring all necessary documentation is received, and processing of all employee updates.</li><li>Support payroll operations in other APAC and EMEA regions</li><li>Ensure compliance with all applicable legal and regulatory requirements, including tax filings, social security payments, and other required government contributions.</li><li>Partner with teams to identify, design, and implement process improvements to improve payroll processes, increase efficiency, and enhance the employee experience.</li><li>Manage payroll-related expenses, including reviewing monthly payroll reports and addressing discrepancies.</li><li>Work with HR, Finance, and other partners to support multiple payroll-related programs, including new market expansion, year-end payroll reconciliations, tax reporting, and other audits.</li><li>Manage relationships with external payroll vendors, ensuring accurate delivery of payroll services, and monitoring vendor performance.</li><li>Stay up-to-date with changes in payroll regulations in India, and adjust processes accordingly.</li><li>Oversee and coach team members to ensure the growth of the payroll team, and create a positive and inclusive work environment.</li></ul></ul><h3>Background:</h3><ul><ul><li>8+ years of payroll experience with payrolls of 2,000+ employees</li><li>Knowledge in India laws and regulations, and experience managing payroll vendors and service providers.</li><li>Additional payroll knowledge of other countries</li><li>Track record in delivering small to large payroll projects</li><li>Experience in applications, including Excel (can maintain complex spreadsheets)</li><li>Workday and Jira experience</li></ul></ul><b>More about our team</b>On the Atlassian People team, we use an analytical, data-inclined approach to tackle problems, build programs, and help Atlassian's constantly improve upon how they work. You’ll work with a team that partners with business and technology teams to ensure our employees are innovating at their peak, leading teams, and guiding their amazing people.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Payroll Manager APAC West

<b>About the Role </b>We are hiring for an Associate Accountant to be an integral part of India Finance Team who will be closely working with the team to complete audits required under various acts and various compliances in Direct taxation and Indirect Taxation on a timely basis. This role reports to the Manager, finance  india.<h3>What You Will Do</h3><ul><ul><li>Preparation of financials under International Financial Reporting Standards/  Indian Generally Accepted Accounting Principle (GAAP) / US GAAP</li><li>Coordinating with teams to provide the required data to statutory auditors / group auditors and working towards timely closure of audit</li><li>Timely preparation of Balance sheet schedules and expenses schedule and perform reconciliations and trend analysis on time to ensure that reported financials are correct</li><li>Assess the adequacy and relevance of internal control systems, policies and procedures; report on the extent of compliance with the same (Both SOX compliance and IFCoFR Compliance)</li><li>Ensure consistent and accurate application of the organization’s fixed asset policy</li><li>Manage Direct and Indirect tax compliance, reporting, and periodic filing works. Prepare all the tax calculations and estimates</li><li>Act as the key point of contact and support for our Direct and Indirect taxation matters and Liaise with tax authorities on various Direct and Indirect tax matters</li><li>Serve as subject matter /accounting expert for all payable functions (both vendor/employee payment)</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>Minimum of 5+ years of relevant professional experience and  must be a Chartered Accountant</li><li>Technically strong with solid knowledge in Indian Accounting Standards (IGAAP) and international Financial Reporting Standards (IFRS)</li><li>Technically strong with basic knowledge in Direct and Indirect tax compliance</li><li>Service-oriented and conscientious with attention to detail</li><li>Outgoing personality with excellent verbal &amp; written English communication skills, commitment to achieving results</li><li>Ability to effectively interact with internal/external customers and work well within a collaborative team environment</li></ul></ul><b>About GoTo Group</b>GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce, and financial services through the Gojek, Tokopedia, and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.<b>About Gojek</b>Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'<b>Our Mission:</b> To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.<b>About GoTo Financial</b>GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.GoTo group of companies is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Associate Accountant

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.<b>Job description</b><b>Jira Service Management Data Center</b>Atlassian Data Center products are built for enterprise and designed to be self-managed by our customers.   They provide flexibility to meet the unique needs of our customers through infrastructure choices and controls.  They are built to meet the expectations of quality and security of our customers and have built-in enterprise-grade features to meet the complex demands of our customers.Jira Service Management is Atlassian’s service management solution for all teams. Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.Jira Service Management is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian’s Jira products. It’s designed to bring IT, development, operations and business teams closer together with a variety of features that emphasize collaboration at speed.<b>Your Future Team</b>The Jira Service Management Data Center team is comprised of people of different backgrounds delivering large-scale web-based software.  We are focused on improving the productivity of teams who rely on our service and asset management software.  We are a growing, high-impact and high performing team in the Enterprise organisation of Atlassian.We are hiring Senior Engineers to come and join our growing team.  You and the team will provide an incredible experience for users of JSM by building features they love.  <b>Tech Stack</b>React, <a href="https://www.typescriptlang.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Typescript</a>, <a href="https://lesscss.org/" rel="noopener noreferrer nofollow ugc" target="_blank">LESS</a>, Jest, <a href="https://webpack.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Webpack</a>, <a href="https://atlaskit.atlassian.com/packages" rel="noopener noreferrer nofollow ugc" target="_blank">Atlaskit</a>, <a href="https://www.cypress.io/" rel="noopener noreferrer nofollow ugc" target="_blank">Cypress</a>, <a href="https://storybook.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Storybook</a>, <a href="https://aui.atlassian.com/" rel="noopener noreferrer nofollow ugc" target="_blank">AUI</a>, jQuery, <a href="https://github.com/google/closure-templates" rel="noopener noreferrer nofollow ugc" target="_blank">SOY</a>, <a href="https://backbonejs.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Backbone</a>, <a href="https://marionettejs.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Marionette</a>, <a href="https://github.com/skatejs/skatejs" rel="noopener noreferrer nofollow ugc" target="_blank">Skatejs</a>, <a href="https://www.selenium.dev/documentation/webdriver/" rel="noopener noreferrer nofollow ugc" target="_blank">Selenium Webdriver</a><b>Why join us?</b>- <b>Product</b>: Be a part of one of the fastest-growing products in Atlassian's history with also the greatest potential- <b>Team</b>:  Work with a group of friendly, passionate, and hardworking individuals. With many ways to up-skill by frequent pairing, Craft Sessions, etc.- <b>Challenge</b>: Investigate and solve highly complicated problems of our largest customers<h3>In this role, you'll get the chance to:</h3><ul><ul><li>Regularly tackle large and complex projects in the team, contributing to technical design, implementation and release.</li><li>Partner with other engineers, designers and product managers to deliver quality features for JSM DC</li><li>Rotational feature leading on large projects </li><li>Routinely tackle complex architectural challenges and apply our architectural standards</li><li>Contribute to documentation </li><li>Work with the team to solve complex bug fixes</li><li>Guide other engineers in the team by pair programming, tech design reviews, meaningful code reviews and sharing through our Craft Brownbag Sessions. </li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Keep our quality bar high</li><li>Mentor more junior members</li></ul></ul><h3>Your Background:</h3><ul><ul><li>Proficiency in any modern frontend programming languages &amp; frameworks (e.g. Typescript, React, Less, &amp; Jest).</li><li>A track record of working with (or the ability to quickly pick up) frontend legacy frameworks (e.g. jQuery, SOY, Backbone, &amp; Marionette)</li><li>Experience building large-scale, web-based enterprise software</li><li>A track record of execution, risk management, and delivering outcomes</li><li>Experience with risk assessment, testing practices and philosophies, and have a quality-oriented mindset</li><li>Excellent troubleshooting, debugging, problem-solving and analytical skills</li><li>Passion for product, and delivering value to customers</li><li>Passion for collaborating with and mentoring junior members of the team</li><li>Great communication to build and articulate a technical vision for the product and pitch it to critical stakeholders.</li></ul></ul><b>Wait, I don't have Java experience and you still want to interview me? </b>That's right! At Atlassian, we hire engineers that can demonstrate their ability to learn and keep up with new and emerging technologies. It's true that Atlassian's stack is primarily written in Java and in the role you'll be coding primarily in Java, but we do believe in using the right tools for the job rather than being tied to the tool (e.g. Java). We happen to have a variety of languages within our stack including Kotlin, Python, and Ruby.For the interview process, we want to see you at your best. This means that during the interview, we want you to code in whatever language you feel you're best at. This will give us a sense of your skills as a developer, which is all we need to make a proper assessment for this role. <b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Software Engineer - Frontend, Jira Service Management - Data Center

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.</b>If you are passionate about working with smart teams and passionate about providing high-quality service to the world's largest customers this role could be perfect for you! We are looking for customer champions who drive alignment and impact across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on processes, products, and teams.<h3>In this role you will:</h3><ul><ul><li>Be part of the global technical escalation management to ensure customer success with Atlassian products</li><li>Use professional written and verbal communications to a customer base to resolve application issues</li><li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li><li>Creation and curation of knowledge-base articles and documentation to help customers help themselves</li><li>Perform case reviews to identify trends and improvement areas and define action plans for support engineers</li><li>Evaluate active tickets, prioritizing workload, strategic projects, and monitoring queue health</li><li>Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers</li><li>Advocate for our customers, influence product direction through customer feedback</li><li>Developing your team in becoming highly skilled support engineers with subject matter expertise in all types of technologies across the Atlassian stack</li><li>Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.</li><li>Work collaboratively with diverse global teams and drives inclusive work environments in accordance with Atlassian values.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li><b>Responsibilities</b></li><li>Own, troubleshoot, and solve complex customer technical issues through effective diagnosis, resolution, collaboration, and troubleshooting best practices. Maintains transparency within and across teams, and maintains updates on the case.</li><li>Refer to internal databases or external resources to provide prompt and accurate resolution/feedback to customers.</li><li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customers' support experience. Experience in handling high visibility escalations.</li><li>Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering. Drive technical collaboration &amp; engagement outside of CSS (Product Engineering teams/Services/Support/Regions).</li><li><b>Basic qualifications</b></li><li>8+ years of experience in technical support, software services, and/or system administration for a large end-user community.</li><li>3+ years of experience in working with Enterprise customers.</li><li>A proven track record to de-escalate problematic situations with customers, working with executive levels, while multi-tasking between tickets, and mentoring your team.</li><li>Experience supporting customers over email, phone, and video calls.</li><li><b>Essential skills</b></li><li>Good experience with APIs and REST calls.</li><li>Strong database skills, with the expertise to write and update SQL queries.</li><li>Strong troubleshooting skills on Internet technologies like web-tech, email, networking, rest APIs, etc.</li><li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis</li><li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, TCP/IP, and identifying underlying network issues.</li><li><b>Good to have skills</b></li><li>Experience with Splunk, Experience understanding and supporting Java apps.</li><li>Understanding of Identity terminologies (SSO, LDAP, Active Directory, Oauth).</li><li>Familiarity with one or more of the scripting languages (Shell/Python etc.)</li><li><b>Competencies required</b></li><li>Customer Focus &amp; Adaptability</li><li>Effective communication</li><li>Team and Collaborative Working</li><li>Process re-engineering with a Solution Mindset</li><li>Learning Aptitude</li></ul></ul><b>More about our team:</b>The team is filled with customer-focused individuals that champion and support industry-leading products used by a growing list of 100+K customers globally. We challenge one another every day and hold ourselves accountable for our work product, as well as our customer's overall success. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify root causes and solutions. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise Cloud Support Engineer

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>About AtlassianCreating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney to Bengaluru and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. Customer Support &amp; ServicesAtlassian has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CSS organization is looking for people with a passion for delivering customer support to help us build a future where customers come to us, not only because we provide amazing products and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.<h3>And we are looking for..</h3><ul><ul><li>As a Jira Cloud Support Manager, you will lead fast-paced and dynamic support teams located in multiple locations servicing our cloud customers. Our Cloud Small Medium Business (SMB) Support team is passionate about providing support and product expertise to our Standard and Premium customers.</li><li>In this role, you will set the bar for Atlassian's cloud support offerings by <b>driving improvement projects</b>, establishing a <b>standard for quality service</b>, and <b>building a culture</b> that's relentlessly focused on customers. </li><li>This is a multi-faceted role that will require a broad skill set in <b>people leadership, support operations, strategic prioritisation, and legendary customer service.</b> You will be responsible for the overall health of our Support offerings. This role includes <b>identifying and coaching great support engineers</b>, <b>building a culture of excellence around support operations, driving insights into our product groups, and creating an identity and brand around the support offering. </b></li></ul></ul><h3>What will be your responsibilities?</h3><ul><ul><li>Foster an environment that drives performance and quality in the areas of customer satisfaction, knowledge creation, technical expertise and process improvement</li><li>In-depth analysis of support operational metrics, present key operational insights, strategies to exceed KBM goals, areas of improvement to support leadership through monthly business reviews</li><li>Maintain cross-functional influence by partnering with Product, Engineering, and Service Enablement teams, to provide customer insights to for reduction of customer friction</li></ul></ul><h3>Competencies</h3><ul><ul><li>Strong knowledge of technical support operations with a focus on improving customer satisfaction</li><li>Experience analysing data to derive insights, trends, and improvements to drive customer satisfaction</li><li>Experience in recruiting, retaining, and building high-performing, passionate support teams with a customer-centric culture that champions legendary customer support</li><li>Experienced people leader, developing talent nurturing programs that grow strong support engineers</li><li>Create, organize and communicate strategies 3-6 months ahead. Partnering with global peers in aligning the strategies</li><li>Strong communication and sophisticated organisational skills</li><li>Excellent judgment and decision-making skills</li></ul></ul><h3>Qualification &amp; Experience</h3><ul><ul><li>On your first day, we'll expect you to have:</li><li><b>10+ years of cumulative experience</b> in software, professional services, software development, enterprise support, and customer-facing roles</li><li><b>6+ years of operational management experience</b>, preferably managing customer-facing support teams serving high volume and large enterprise customers</li><li><b>5+ years of people management experience</b>, leading distributed technical support teams of 8-15, to meet and exceed operational performance goals</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Support Manager - Cloud EMEA

Rackspace

We are hiring for Azure Data Architect.<b>Job Description Summary:</b>As a Data Architect, you are passionate about data and technology solutions and are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development. More generally, Data Architect are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.    The Data Architect needs to understand client's business and technology requirements within their domain, identify gaps, areas of opportunity, and design future state improvements and lead the team of data engineers and data analysts to deliver these with high quality and customer satisfaction.     <b>Job Description:</b>Key Requirements:* 5+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud. * At least 2 full lifecycle data platform deployments on Azure using first party services for Data and Analytics.. * Extensive experience with following technologies; Azure Data Factory, Azure Synapse Analytics, Azure Databricks,. * Extensive experience of Azure foundation and cloud engineering concepts including network, security, cost estimation, common IaaS and PaaS services and monitoring.. * Strong Spark, SQL, Data Modeling, Data lakehouse concepts.. * Programming / scripting experience using python and scala.. * 5+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads&amp;nbsp;. * 3+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics&amp;nbsp;. * 3+ years working in cloud or multi-server complex environments.&amp;nbsp; Extensive experience with AWS is required.. * Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders&amp;nbsp;. * Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.&amp;nbsp;&amp;nbsp;. * Experience with Agile development methods in data-oriented projects&amp;nbsp;. * Experience with Dashboarding and Reporting Tools used in the industry (Tableau, Power BI, Qlik, etc.)&amp;nbsp;. * Certifications in architecture, data engineering and development from Azure is preferred. * Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket.. Data Specialization:* Lead, define and implement end-to-end modern data platforms on public cloud using 1st party services in support of analytics and AI use cases&amp;nbsp;. * Collaborate with enterprise architects, data architects, ETL developers &amp;amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities&amp;nbsp;. * Address aspects such as data privacy &amp;amp; security, data ingestion &amp;amp; processing, data storage &amp;amp; compute, analytical &amp;amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp;amp; analytics, AI enablement, and API integrations&amp;nbsp;. * Be the technical liaison between customers and engineering teams&amp;nbsp;. * Be a big data evangelist by educating a variety of customers on the value of cloud and data services&amp;nbsp;. General Consultancy:* Present recommendations to clients using both written deliverables and face-to-face discussions&amp;nbsp;. * Develop deep relationships with clients and act as the single point of contact for client executives on data engagements&amp;nbsp;. * Directly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of AWS data offerings.. * Lead the professional services elements of relevant data proposals and RFP/RFI responses, including scope, effort, pricing models and SOW development.&amp;nbsp;&amp;nbsp;. * Guide customers during big data and cloud adoption by:&amp;nbsp;* Understanding drivers of technology change&amp;nbsp;. * Building business cases to undertake technology change&amp;nbsp;. * Lead discovery sessions with stakeholders, including interviews, document analysis, requirements workshops, surveys, client on-site visits, business process descriptions, use cases, scenarios, and data analysis for technology change&amp;nbsp;. * Identify gaps in customer maturity and capabilities in relation to their data strategy.&amp;nbsp;. * Identify areas of opportunity, and recommend future state improvements&amp;nbsp;&amp;nbsp;. * Work with Engagement / Project Managers to plan the delivery of data projects, including budget, delivery resources, partner engagement, schedules and responsibilities.&amp;nbsp;. * Accountable for the successful outcome of data and related engagements from both a delivery (schedule, deliverables etc.) and commercial (revenue realization, budget etc.) perspective.&amp;nbsp;. * Lead the effort to find creative approaches to problem solving and identify, mitigate, or escalate delivery risks and issues.. .  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Data Architect - Azure (copy)

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><i>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle.</i>Confluence Data Center is expanding its footprint in India. We are looking for experienced senior engineers to join our India team and help us to work with security. You will help the team to find creative solutions to fix security problems in our codebase, participating in the investigation, solution design and implementation. Those fixes will require excellent problem-solving skills and grant you opportunities to be challenged by their complexities and scale. You will have a chance to work across all the products and with all sorts of integrations with other Atlassian products and our ecosystem.You will be counted on to provide guidance and mentorship with hands-on development of internal development, automation, and continuous integration processes. You will have a lot of autonomy and the opportunity to be involved in many different aspects of Confluence Data Center.We are looking for candidates who seek to make a significant impact through collaboration with like-minded leaders, driving highly autonomous teams and working closely with real-world customer deployments. We are determined to make Confluence the standard platform for Enterprise customers, meeting the highest level of security and compliance standards.<h3>On your first day, we'll expect you to have the following:</h3><ul><ul><li>8+ years of experience designing and building a production-level large scale web application.</li><li>Desire to help others with their technical problems, big or small</li><li>Deep technical curiosity and eagerness to learn</li><li>Setting an example for quality and efficiency through your work, with an eye always open to where you can lean in to support your teammates</li><li>Enabling and driving decisions backed with data in the face of the never-ending challenge of infinite unknowns.</li><li>Join our Principal engineers and contribute to the long-term technical mission and vision for the platform.</li><li>Collaborate with makers and other partners closely and help prioritize customer improvements while not compromising platform adoption ability for all consumers and the ease of maintenance.</li><li>A champion for technical and operational excellence, your dreams are made of high scale and lightning-fast performance.</li><li>You don't hesitate to ask questions and challenge assumptions to help the team improve themselves continuously, improving customer experience.</li></ul></ul><h3>It's great, but not required, if you have:</h3><ul><ul><li>Excellent understanding and working knowledge of Java.</li><li>Experience with security tools such as Snyk.</li><li>Knowledge of the Common Vulnerability Scoring System (CVSS).</li><li>Hands-on experience building security features for SaaS products.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Backend Engineer, Confluence Data Center

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><i>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle.</i>The Support Engineer (Cloud EMEA) isn’t just an ordinary Support Engineer role. As a Support Engineer you will be providing support to customers, using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also be flexible to assist during weekends as needed to support business needs.<h3>What's in for you</h3><ul><ul><li>The entire Atlassian team has created a unique business environment -- one of energy, creativity, and collaboration.</li><li>The atmosphere is fun, casual, and inviting, in keeping with Atlassian's roots as a successful entrepreneurial start up.</li><li>We are guided in our efforts by a strong set of corporate values:</li><li>Open Company, no bullshit</li><li>Play, as a team</li><li>Build with heart &amp; balance</li><li>Be the change you seek</li><li>Don’t #@!% the customer</li></ul></ul><h3>Responsibilities</h3><ul><ul><li>Be responsible for resolving customer configuration issues and responding to customer questions.</li><li>Leverage your experience and operational know-how to not only identify gaps and opportunities but also to suggest potential solutions</li><li>You will drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through.</li><li>Ensure that customers have a positive experience with Atlassian Cloud products.</li><li>You will provide ad-hoc guidance to customers, internal teams, Atlassian Solution Partners and others regarding how to properly implement Atlassian Cloud products such as Atlassian Access</li><li>Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.</li><li>Periodically collaborate to assist with ongoing team operational improvements. Also, you may have the opportunity to represent Atlassian at events (Technical conferences, Meetups, etc.).</li></ul></ul><h3>Experience:</h3><ul><ul><li>We ask that you have 3-4 years of working experience interacting with customers and good communication skills to back it up.</li><li>A passion for providing legendary customer service to our Small and Medium-sized Business customers, using Atlassian Cloud products.</li><li>We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.</li><li>The ability to diagnose and fix technical issues in a timely manner and help customers get the most out of their Atlassian investment.</li><li>Good understanding of authentication mechanisms such SSO/SAML. Experience around troubleshooting SAML assertions and a general understanding of OAuth based authentication, SSL, etc is a plus.</li><li>Experience in troubleshooting via HAR (HTTP Archive) file analysis and/or experience with the browser web developer console </li><li>Understanding of Network skills - DNS &amp; ping, traceroute (general insights to dig, nslookup, TXT record would be a plus)</li><li>Work with APIs, REST payloads, REST endpoints, Atlassian product Integrations and 3rd party products to make recommendations to resolve customer issues.</li><li>Automate tasks and call REST API endpoints via scripts is a plus</li><li>Knowledge of SQL, Linux, Java Web Servers or Cloud technologies is a plus</li><li>You will be required to work flexibly on a fixed shift through weekends to meet the needs of our customers</li></ul></ul><h3>Technologies:</h3><ul><ul><li>Web technologies , REST API &amp; HTTP</li><li>Authentication technology and services (SSO, IdPs, SAML, Oauth) </li><li>Authorization (access controls, roles, permission) models</li></ul></ul>To learn more about working with the Support Team at Atlassian, check out our Support Team page!<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Support Engineer - Access

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>Enterprise Data Center</b>Atlassian Data Center products are built for enterprise and designed to be self-managed by our customers. They provide flexibility to meet the unique needs of our customers through infrastructure choices and controls. They are built to meet the expectations of quality and security of our customers and have built-in enterprise-grade features to meet the complex demands of our customers.<b>Your Future Team</b>The Confluence Data Center team is comprised of people of different backgrounds delivering large-scale web-based software.  We are focused on improving the productivity of teams who rely on our service and asset management software.  We are a growing, high-impact and high performing team in the Enterprise organisation of Atlassian.We are hiring Principal Engineers to come and join our growing team. You and the team will provide an incredible experience for users of Confluence by building features they love.We are hiring an Engineering Manager to lead a team of backend and frontend engineers.  Your team will provide an incredible experience for users of Confluence by building features they love.  Your greatest responsibility will be looking after the individuals reporting to you.  Mentoring and supporting their professional development, unlocking their potential and challenging them to step outside of their comfort zones to grow and excel.  All while delivering on the needs and expectations of our enterprise customers.<b>The tech stack?</b>Java, Spring, OSGi, Maven, Atlassian Plugin SDK, REST, relational databases, Hibernate<h3>Why join us?</h3><ul><ul><li>Product - Be a part of one of the fastest-growing products in Atlassian's history with also the greatest potential</li><li>Team - Work with a group of friendly, passionate, and hardworking individuals. With many ways to up-skill by frequent pairing, Craft Sessions, etc.</li><li>Challenge - Investigate and solve highly complicated problems of our largest customers</li></ul></ul><h3>Roles and Responsibilities</h3><ul><ul><li>Regularly tackle the largest and most complex problems on the team, from technical design to launch</li><li>Partner with engineers, designers and product managers to deliver quality features for Confluence DC</li><li>Determine plans of attack on large projects</li><li>Routinely tackle complex architectural challenges and apply architectural standards and start using them on new projects</li><li>Lead code reviews &amp; documentation as well as take on complex bug fixes, especially on high-risk problems</li><li>Guide other engineers in the team by pair programming, tech design reviews, meaningful code reviews and sharing through our Craft Brownbag Sessions.</li><li>Set the standard for thorough, meaningful code reviews</li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Mentor more junior members</li></ul></ul><h3>Basic Qualifications</h3><ul><ul><li>Proficiency in any modern object-oriented programming language (e. g., Java, Kotlin etc. ).</li><li>Experience building large-scale, web-based enterprise software</li><li>A track record of execution, risk management, and delivering outcomes</li><li>Experience with risk assessment, testing practices and philosophies, and have a quality-oriented mindset</li><li>Excellent troubleshooting, debugging, problem-solving and analytical skills</li><li>Passion for product, and delivering value to customers</li><li>Passion for collaborating with and mentoring junior members of the team</li><li>Great communication to build and articulate a technical vision for the product and pitch it to critical stakeholders.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Software Engineer - Enterprise Data Center

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><i>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle.</i><b>Enterprise Data Center</b>Atlassian Data Center products are built for enterprise and designed to be self-managed by our customers. They provide flexibility to meet the unique needs of our customers through infrastructure choices and controls. They are built to meet the expectations of quality and security of our customers and have built-in enterprise-grade features to meet the complex demands of our customers.<b>Your Future Team</b>The Confluence Data Center team is comprised of people of different backgrounds delivering large-scale web-based software.  We are focused on improving the productivity of teams who rely on our service and asset management software.  We are a growing, high-impact, and high-performing team in the Enterprise organization of Atlassian.We are hiring Principal Engineers to come and join our growing team. You and the team will provide an incredible experience for users of Confluence by building features they love.<b>The tech stack?</b>Java, Spring, OSGi, Maven, Atlassian Plugin SDK, REST, relational databases, Hibernate<b>Why join us?</b>Product - Be a part of one of the fastest-growing products in Atlassian's history with also the greatest potentialTeam - Work with a group of friendly, passionate, and hardworking individuals. With many ways to up-skill by frequent pairing, Craft Sessions, etc.Challenge - Investigate and solve highly complicated problems of our largest customers<h3>What you'll do</h3><ul><ul><li>Regularly tackle the largest and most complex problems on the team, from technical design to launch</li><li>Partner with engineers, designers and product managers to deliver quality features for Confluence DC</li><li>Determine plans of attack on large projects</li><li>Routinely tackle complex architectural challenges and apply architectural standards and start using them on new projects</li><li>Lead code reviews &amp; documentation as well as take on complex bug fixes, especially on high-risk problems</li><li>Guide other engineers in the team by pair programming, tech design reviews, meaningful code reviews and sharing through our Craft Brownbag Sessions.</li><li>Set the standard for thorough, meaningful code reviews</li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Mentor more junior members</li></ul></ul><h3>Your background</h3><ul><ul><li>Proficiency in any modern object-oriented programming language (e. g., Java, Kotlin etc. ).</li><li>12+ years of experience building large-scale, web-based enterprise software</li><li>A track record of execution, risk management, and delivering outcomes</li><li>Experience with risk assessment, testing practices and philosophies, and have a quality-oriented mindset</li><li>Excellent troubleshooting, debugging, problem-solving and analytical skills</li><li>Passion for product, and delivering value to customers</li><li>Passion for collaborating with and mentoring junior members of the team</li><li>Great communication to build and articulate a technical vision for the product and pitch it to critical stakeholders.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer, Confluence Data Center

<b>JOB TITLE:Windows System Engineer I</b><b>FUNCTION:  Technical Support</b>                                   <b>REPORTS INTO:  GDCI</b>                                                                         <b>JOB DESCRIPTION:</b>The Implementation Engineer (IE) is expected to provide a high-level of and Fanatical Technical Support and professional care in-person, over the phone, and in support tickets to new Rackspace Customers.  The IE is responsible for vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals and closed won solutions. In addition, the IE delivers accurate hosting solutions on schedule that meet the requirements provided by our acquisition solution engineers. Provides training, documentation, and mentoring to Support Teams regarding the implementation process.  Ensures accuracy of information documented for the Rackspace DC and functional Teams to deploy via the Master Ticket tool. Expectedtouseinitiativeandadviseon potentialpitfallsthat a customermayexperience,usingexistingorplannedmethods,andsuggestalternativesthatmaybetterservethestabilityandsecurityofthecustomer’ssolution.  The IE determines and sets supportability expectations and maintains high NPS for all new customer deployments. You will also be expected to provide advice on best practices or potential pitfalls that you identify, and suggest alternatives that may better serve the stability, security, and performance of the customer’s solution.    <b>JOB REQUIREMENTS:</b><i><b>Knowledge/Skills/Abilities</b></i>·        Ability to provide technical implementation support ·        Create great first impression Fanatical Support experience by serving customers and setting the correct expectation·        Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results·        Microsoft Windows Server Knowledge (All Versions)·        Ability to configure and troubleshootingoftheWindowsOS, IIS, FTP, SQL, andotherapplications·        Exercisesjudgmentindecision-makingtoroutinelydeliverFANATICAL customersupport·        Knowledge (Hardware, Software, DNS, RAID, VMWare, PowerShell, and firmware upgrade)·        Knowledge of Active directory configuration, FSMO Roles·        Knowledge of ILO/IDRAC Management and Physical servers·        Understands Networking, Firewalls, Load Balancers, VPN, and SSL technologies·        Windows Cluster Builds (File and SQL, Active/Active and Active/Passive)·        MSSQL Installation/Configuration ·        Knowledge with storage solutions (NAS, SAN, DAS)·        Best practices related to authentication, auditing, and access monitoring                      ·        Familiarity with systems management concepts, processes/standards (e.g., SNMP), capacity/performance management, and tuning / network management·        Ability to listen to differing technical opinions·        Exercisesjudgmentindecision-makingtoroutinelydeliverFANATICAL customersupport/New hires·        Ability to persuade, if necessary, when differing technical opinions arise·        Able to create technical documentation·        Creative and collaborative team player and possess high accountability ·        Ability to respond effectively under pressure·        Ability to work flexible hours·       Abilitytohandlemultipletasksandprioritizeworktomaintainrequiredproductivitylevels ·       Problem-solvingabilities,coupledwith a desiretotakeon responsibility·       Possesses advanced writtenandverbalcommunication skills·        Ability to lead the IE team in the absence of an immediate frontline manager·       Excellentproblem-solvingabilities,coupledwith a desiretotakeon responsibility  <b>EXPERIENCE/EDUCATION:</b>   ·  Highschooldiploma orequivalentrequired. MCSAorMCSEcertification preferred·       Requires 3-4years’ experienceinsystemsadministration orrelatedfield·       Bachelor’sdegreeinComputerScience, engineeringrelatedfield,orequivalent workexperience, preferred  <b>Physical Demands:</b>·        General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required    <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Windows System Engineer I

About the role: A systems administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system. You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution. Work Experience Requirements: • General knowledge of networking, hardware, software, DNS • RedHat Linux (RHCE level) • Strong Apache and MySQL experience • Clustering Experience • Understand purpose of firewalls and load balancers, VPN and SSL technologies • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical  and technical audiences • Creative and collaborative team player Key Responsibility Areas:  • Work with leading-edge technology in the cloud computing space • Install, configure, update and troubleshoot services for customers such as OS level concerns, web server,  database server, applications server and mail including Apache, MySQL, PHP, FTP, SSH and DNS • Create and maintain customer loyalty by serving customers above and beyond their expectations • To provide the highest level of technical support • Support customers over the phone, email and via tickets • Collaborate with fellow system administrators and support team members • Internal Quality Control Measurements (Phone / Tickets) About Rackspace Technology:  We are the multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across  applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based  on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing  returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we  attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver  the future. Get to know more about us on: <a href="http://www.rackspace.co" rel="noopener noreferrer nofollow ugc" target="_blank">www.rackspace.co</a><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Linux System Administrator ( LAMP)

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our office in India is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.<b>Your future team</b>We're looking for a seasoned product management executive to join Atlassian's ITSM product management leadership team! As the leader of our IT Operations-focused initiatives, you will help shape the future of Atlassian's fastest growing product, Jira Service Management.<b>What you'll do</b>You will lead a team of passionate Product Managers and partner deeply with your peers in Engineering, Design, Marketing, and Research.                                           This is the chance to set the direction for an important part of our business, making some hard trade-offs and navigating a challenging but super rewarding space. You must be adept at working with geographically dispersed teams to align strategy and execution. You will also join forces with various platform and product teams to consume and empower core functionality, playing as a team of teams and influencing multiple departments with your organisation's vision.   This work will directly impact tens of thousands of customers and hundreds of thousands of users.<b>We don’t expect you to be able to tick every box. We value culture and values fit above everything.</b><h3>Your Background</h3><ul><ul><li>10+ years of experience leading product strategy and direction for Enterprise/B2B software products</li><li>Domain expertise in ITSM, IT Operations or adjacent markets is highly advantageous</li><li>Strong engineering / technical background and understanding of technical architecture</li><li>Track record of managing and scaling product teams, including leading leaders and working with geographically dispersed product teams</li><li>Significant experience leading and growing product leaders</li><li>Customer Obsession! Ability to steer a team of 300+ professionals across design, product management, and engineering to ship impactful products that solve customer and business problems</li><li>Have overseen an end to end a customer/ market facing product, with experience leading multiple streams of work with multiple teams and roadmaps</li><li>Ability to paint a compelling vision to inspire your teams and partners</li><li>Deep understanding of building solutions to meet the needs of enterprise customers</li><li>Ability to communicate directly and clearly with executives, with a strong emphasis on careful listening</li><li>Good instincts matched with deep analytical thinking. Comfortable defining and tracking key business and usage success metrics</li><li>Thought leader in product craft - someone who is excited about furthering the art of product management</li><li>Relevant domain expertise in Dev / DevOps a plus</li></ul></ul>If you have the drive and passion to steer product strategy, and grow Product Management at Atlassian in India then this could be an outstanding opportunity.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Head of Product Ops (copy)

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Head of Product Ops (copy) at Atlassian	Remote Full Time

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