Senior Manager, CSS Internal Communications and Content Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamAtlassian's Customer Support Services (CSS) Talent Enablement team is looking for a Sr Manager, Internal Communication and Content Management, reporting to the Group Manager of Talent Operations, to evolve and scale our internal communications and content management teams.

What you'll do

• Lead, evolve, and grow the internal communications team and the content management team
• Develop and execute internal communications and content management strategies for Talent Enablement and the CSS organization
• Set program goals and develop/implement cohesive measurement to understand program success. Use data to inform strategy and make real-time adjustments
• Develop best practices and create playbooks and toolkits to make our communications and content work more consistent and efficient

Your background

• 6+ years experience owning and implementing large and complex content management or internal communications programs, working across functions and multiple stakeholders
• 3+ years experience leading teams of 5+ direct reports
• Excellent written and verbal communication skills
• Proven track record of strategic planning and delivery of internal communications or content management programs tied to measurable business goals

More about our teamYou'll be joining a growing CSS Talent Enablement team serving multiple regions globally. Our mission is to scale the Customer Support Services organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and to carry learnings into the next opportunity.Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth. We work as a team, bring issues to the table, and open dialogue to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.