Senior Business Operations Manager

Senior Business Operations Manager Job Profile SummaryTo provide guidance and leadership in developing and implementing strategic programs that drive sales results and increased revenue through exceeding quota and productivity targets and growing pipeline. Understands business goals and objectives and utilizes information to identify gaps and evaluate solutions to enable sales excellence through market development, resource allocation, sales force development, and policy and process improvement. Career Level Summary List·       Requires specialized depth and/or breadth of expertise in own job discipline or field·       Leads others to solve complex problems·       Works independently, with guidance in only the most complex situations·       May provide functional leadership to teams or projectsCritical Competencies List·       Experience Requirements Increasingly responsible and complex work experience in business management, operations and/or strategy required. Sales experience preferred. ·       A professional background including experience planning and managing strategic and operational projects is also desiredKey Responsibilities List·       Other Incidental tasks related to the job, as necessary.·       Executes against strategic initiatives at the business segment and department levels: e.g. develops project and communication plans for strategic initiatives.·       Works cross-functionally to develop and maintain productive partnerships between the sales organization and marketing, support, and other stakeholder groups.·       Analyzes sales performance metrics for the business segment; recommends remediation plans at the segment and department level to increase productivity.·       Proactively identifies productivity and process issues and mitigates challenges utilizing cross functional relationships.·       Analyzes trends related to segment performance in order to direct training and enablement resources and identify organizational needs.·       Evaluates segment goals to identify opportunities to gain productivity through quota allocation, territory design, sales stage process and forecasting, lead flow, contract management, and execution of the sales and business processes.·       Works with other segment business managers to align goals and objectives and resources where possible.·       Develops and executes change management on key initiatives at the segment and department level.·       Works with Sales Enablement Partners to develop training with segment impact.·       Collaborates with internal and external training partners for needs analysis, development, delivery, and assessment of training and development programs.·       Monitors monthly/quarterly forecasts and respective activities associated to current and future pipeline.·       Manages and provides visibility around leading indicators of future pipeline development and revenue generation (i.e. activity- based measures).·       Provides leaders insight and summaries on sales productivity and revenue generation metrics, trends, issues, and methodologies.·       Develops a deep understanding of the supported business segments and collaboration required with internal teams.·       Accurate management of project and communication plans.·       Manages activity- based development and revenue generation.·       Successful planning, execution and communication of cross-functional projects in support of Sales leadership objectives.Knowledge List·       Ability to translate strategic objectives into actionable goals and programs.·       Advanced communications skills, written, verbal and presentation.·       Ability to present the same information in a variety of ways and adapt to the specific audience.·       Comfort in presenting various to audiences both small and large at all levels of the company hierarchy.·       Uses seasoned judgment to suggest approaches that optimize results within customer needs, policy requirements, process constraints, and business/technological constraints.·       Understands the principles of change management and is able to architect and execute a change effort.·       Able to apply effective process management and project management skills.·       Strong financial and business acumen.·       Strong analytical skills and ability to focus on details.·       Desire to work with numbers and formulas.Skills List Education Requirements List·       Bachelor’s degree in Business or a related fieldCertifications List Experience List·       typically indicative of 8- 10 years of professional experience.Physical DemandGeneral office environment: no special physical demands required.May require long periods of sitting and viewing a computer monitor.TravelNo travel requiredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.