Network Specialist

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Network Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform client onboarding, hosted voice installs, basic service based repair calls, and proactive maintenance both remotely and at client locations.1.      Install and maintain new and/or existing workstations based on client needs2.      Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set3.      Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries and timesheets4.      Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool and perform checklist of tasks to include updating documentation on SharePoint5.      Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures and upload to SharePoint6.      Create and update network diagrams using Microsoft Visio and upload to SharePoint7.      Monitor archive and backup systems8.      Provide technical support to end-users regarding hardware/application issues9.      Stay up to date with relevant state-of-the-art technology, equipment, and/or systems  10.   Function collaboratively as part of a fast-paced, client orientated team 11.   Maintain parts and cable inventory12.   Attend required company and departmental meetings13.   Perform other related duties as assignedPlease note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Education:Associate’s Degree and 2+ years of experience or equivalent experienceBenefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA