Manager, Security Operations (East Coast)

Netflix is the world's leading digital entertainment service. As we expand globally, we continue to look for the best and brightest talent to help us scale. Visit our culture memo and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. The OpportunityThe Manager, Security Operations (East Coast) will be responsible for enhancing physical security capabilities across Netflix select sites in the US and Canada Region (UCAN), based out of our NYC office. This includes strengthening relationships with local / State / Federal law enforcement agencies, optimizing security preparedness and response and overseeing physical security operations. You will be empowered to make things happen and have a natural inclination to work within a high performance culture that is fast paced, dynamic and self-directed. This position will report to the Director of Security Operations, UCAN, based in Los Gatos, CA.

Responsibilities:

• Manage Netflix security operations in the East Coast Region, including programs, strategic services, and projects that minimize business risk exposure across multiple locations in UCAN
• Drive physical security programs, projects, and initiatives effectively including budget management, vendor management, and quality control and analyze the local security environment to identify emerging security trends that may impact the company
• Oversee management of contract security provider including service level agreements, key performance indicators, deployment and ensure appropriate solutions are in pace to minimize business risk exposure
• Develop, implement and rehearse emergency response and crisis management plans 
• Lead and present security education awareness training programs
• Liaise with existing landlord contract security and surrounding property owners
• Develop and maintain guard post orders, response procedures, and best practices
• Stay up-to-date on the local security environment and identify emerging security trends that may impact the company
• Analyze and investigate threats and security incidents impacting employees and offices
• Collect, analyze and report security metrics (incident and performance based) that demonstrate security’s impact and risk reduction
• Draft timely and accurate situation reports and written briefings for senior leadership
• Collaborate with other Netflix Security teams (GSOC, Systems, etc.) to advise on requirements for and implementation of physical and technical security systems at corporate locations
• Implement security requirements to support special events during employee and public-facing events to ensure appropriate levels of security coverage
• Liaise with local law enforcement authorities
• Partner with internal stakeholders to ensure the team is focused on what is best for Netflix
• Travel regionally and internationally as required (approximately 25%)

Qualifications:

• Bachelor’s degree in Business, Emergency Management,  Security, or related field, with at least 10 years of experience (combined public/private sector experience considered) in security operations with increasing scope, responsibility and complexity at a multinational company; relevant security certifications (ex. CPP) a plus. 
• Experience in managing security vendors, including union and non-union contracts. 
• Knowledge and experience in RFP/RFI process, including new vendor onboarding. 
• Experience in project management and program development with delivery accountability.
• Foundational understanding of collection and analysis of security metrics to inform decisions, including  conducting risk and vulnerability assessments and operational security design/planning
• Proven track record of strong cross functional relations 
• Capable of adapting to and leaning in to risk
• Can work independently with a DIY mentality and drive results in a nimble environment
• Experience working with production, media/entertainment, or content creation a plus

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for this role is typically $165,000 - $470,000.This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.