Junior Onsite Technical Support Analyst

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.To help our teams work together effectively, this role requires you to be located in the (Austin area (on site m-f)Your future teamOur Technical Support team is comprised of people with backgrounds in IT Support, start-ups, apple store, and other technical backgrounds. We work as part of a global team to deliver world-class technology and exceptional customer service to Atlassians everywhere.We're hiring a Junior Technical Support Analyst, reporting to Jason Pantone. You are an on site support analyst with a background in on site/Helpdesk support and conference room management. Here, you will be onsite in the ATX office during normal working hours (M-F) to support Atlassians, maintain/support meeting rooms, provide event support and technical support for technologies that Atlassians use on a daily basis..

What you'll do

• Epic customer service skills
• have an appetite to learn new skills (automation, mdm management, team leadership, etc)
• AV room troubleshooting (VC and collaboration Technologies such as Zoom Rooms & digital signage)
• provide AV tech prep & support for events onsite
• support and troubleshoot macOS and windows both remotely and in person
• Help manage collaboration tools (Slack, gsuite, zoom, mural)

Your background

• Some experience managing MacOS environments, windows too is nice to have
• some knowledge of MDMs, imaging, or workstation deployments
• Experience collaborating with teammates both local and remote
• Passion for maintaining knowledge of growing technology trends

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.