Enterprise Resource Manager | Remote, USA

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.Who we are looking for:Situated within our Services Operations organization, this position is critical to Optiv's success. It is a consultative and service-oriented position that directly supports the staffing needs for a professional services organization. We maintain Optiv’s ability to deliver high-class security services & solutions while enhancing our people’s experiences. Our primary focus within Optiv is to: • Maximize utilization • Assess skills/certifications against pipeline & market trends • Develop career progression plans with stakeholders • Increase the visibility of availability

How you'll make an impact:

• Play a supporting role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
• Manage scheduling and skills collection for one or more capabilities
• Manage multiple initiatives which contribute to the efforts of strategic hiring and training development programs
• Play a core role in the growth and management of the Enterprise Resource Management capability, development of its function to improve client and employee experience.
• Contribute and deliver Services Operations onboarding programs.
• Time Management across multiple services and groups
• Work with partner and alliances leadership to help translate needs and development to initiatives
Resource Management
• Allocate Security resources spanning multiple levels and costing models against demand, skillset, and availability to maximize revenue and margin across the company.
• Facilitate the resource approval process across the program to ensure all roles are approved in advance staffing.
• Resource and capability pipeline and forecast tracking and reporting.
• Liaise with various internal stakeholders to ensure qualification and prioritization of requirements
• Ensure demand is logged and processed accordingly. Changes are logged effectively, tracked, and recorded accurately in a timely manner.
• Support, when needed, the identification, qualification, and placement of 3rd party contractors.
• Participate in weekly resourcing meetings to discuss the status of resources, projects, and pipeline
• Proactively support the team to advise, guide, and escalate any issues within resourcing based on analysis, market trends, and day-to-day issues to ensure effective and strategic decision making.
• Assist in planning, coordination, and implementation of workforce planning/bench management/talent management activities to support the overall business objectives.
• Demonstrate effectiveness driven around utilization, quality, education levels, practice design.
• Capturing of skills and certifications.
• Assist in services operations business development.
• Build maintain & engage with talent pools/pipelines in accordance with business requirements
• Manage resourcing escalations from inception to resolution.
• Provide weekly/monthly metrics to teams:
• Design and maintain weekly, monthly, and quarterly staffing dashboards
• Design ad hoc reporting when necessary
• Assist with the program forecast planning for staff
• Time Management across multiple services.
Experience Management
• Promote Optiv culture and delivery expectations across all new hires.
• Key contributor to the Services Operations onboarding program.
• Develop and maintain stakeholder relationships by understanding skill set and career development goals.
• Contribute to the strategic skills & capacity decisions for the organization.
• Liaise with external partners to bridge skills gaps against pipeline and trends in the market.

Qualifications for success:

• 3+ years minimum within IT, Professional Services, Cyber Security or similar industries.
• Experience in scheduling and staffing
• A collaborative approach to problem-solving
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative individual with the ability to inspire others
• Excellent communication and presentation skills
• Employee focused
• Strong organizational skills.
• Excellent written and verbal communication skills are required.
• Ability to work independently with limited supervision.
• Ability to travel 30%

With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.