Director, Professional Services Delivery - EMEA

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for someone to lead the Professional Services Delivery function within the Public Cloud Business Unit. You will collaborate with leadership to set and execute an aligned strategy for the BU and Rackspace organization. This includes managing a team of employees to ensure quality of delivery and includes resourcing (recruitment, allocation and utilization) for billable projects.

Careel Level Summary

• Leads a unit toward common goals and objectives.
• Drives strategic planning for the unit.
• Acts as a servant-leader. Inspires others to creativity and autonomy.
• Deep understanding of specialty area, outside interaction, and business impact.
• Ability to align unit goals with overall business goals.
• Determines subordinate goals and objectives.
• Establishes and maintains unit policies and best practices.
• Works on issues of diverse scope which requires an understanding of the business.
• Subordinates are people managers.

Key Responsibilities

• Manage a sustainable, profitable model for the team with monthly/quarterly/annual revenue targets.
• Contribute to executive team to deliver business targets of growth, profitability and excellent customer satisfaction.
• Ensure that the return on our professional services capacity through rigorous focus on billable utilization.
• Develop and oversee implementation of effective services delivery strategies and solutions, cross-functional team engagement, and staff management.
• Recruit, hire, train, develop, motivate, and coach the Professional Services team.
• Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service Delivery and Operations Teams.
• Establish and implement performance measurements designed to track and report progress against the professional services strategy.
• Develop industry best practices, methodology, and consulting capabilities into a mature, enterprise-class service delivery model.
• Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer.
• Work with operational staff as it relates to initiatives that affect the Professional Services Teams.
• Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements.
• Responsible for adhering to company security policies and procedure as directed.
• Stay informed of and evaluate new and existing market trends - turning them into practical and compelling commercial opportunities.
• Manage the team, milestones, activities and goals.
• Provide regular one-on-ones and performance reviews for direct reports.
• Resolve issues and contribute to the business unit/area development. 

Required Knowledge

• Strong knowledge of Rackspace values, objectives and strategies.
• Excellent organizational, business consulting, and decision making skills.
• Excellent communication skills; written, verbal and presentation skills with the ability to influence others and drive consensus in groups.
• Uses skills as an experienced business and consulting leader with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative and practical ways.
• Excellent knowledge business operations and processes.
• Excellent attention to detail.
• Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.
• Expert in a functional area of technical consulting.
• Ability to mentor others and lead by example. 

#LI-LP2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.