DC Ops Technician II- US Elk Grove Village, IL

** Elk Grove, IL LocationJob Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.  Work Location: Onsite-Elk Grove Village, IL

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
• Installation or removal of fiber or copper cabling.  Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances
• Installation of hardware on storage devices including DAS and NAS arrays
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required

Qualifications:

• Minimum 5-year experience working in a data center environment or equivalent technology background
• Minimum 5-year experience or ability to show familiarity with building, repairing or upgrading hardware components required
• Minimum 5-year experience in a customer service-oriented position preferred
• High School Diploma or equivalent is required
• Strong understanding of storage RAID configurations and requirements
• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert 
• Logic IDS preferred
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers preferred
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems preferred
• Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
• Must be able to prioritize work in a fast paced, high pressure environment
• Must have experience participating in root cause analysis investigations
• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
• Success in the role requires the following personal qualities:
• Strong Communicator
• Requires little supervision
• Effectively collaborates with others in a team setting
• Takes meaningful actions to address feedback
• Ability to solve problems
• Understands the full scope prior to making decisions
• Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
• Must be able to lift 50 lbs. overhead
Discover your inner Racker: Racker Life

#LI-STORM#LI-DNIAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.