Data Center OPS Production Specialist

Job Summary: Specializes in owning the customer relationship with a focus on growing existing customer spend and footprint, understanding customer issues and facilitating resolution, and ensuring customer retention and positive experience. Owns the client relationship for all growth and delivery for assigned customer base. Partners with customers and internal resources to address critical priorities. Develops deep relationships based on understanding customer business needs and strategy to act as a true partner for creating and servicing IT infrastructure solutions. Leverages subject matter experts to provide and support product solutions. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Work Location: Remote

Key Responsibilities:

• Lead sales process for all Rackspace solutions.
• Lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.
• Effectively communicate over the phone, through email, and face-to-face; adapt messages to stakeholders at all levels of the company, from the CTO level to front-line technical support.
• Cultivate relationships with broad groups inside the organization (e.g., leadership team, business partners) and externally with key constituents, partners, and allies (e.g., government, industry groups); provides recommendations for managing challenging relationships.
• Manage a pipeline of long-term or high-priority accounts by anticipating future demand and ensuring sales goals are met.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.

Qualifications:

• Bachelor's Degree in Business, Sales, Marketing, or a related field required.
• 5 years of B2B sales and customer account management experience required.
• Able to communicate the same message in a different way to both technical and business-oriented people.
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Discover your inner Racker: Racker Life

For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. ·       The anticipated starting pay range of California, Washington state and New York City applicants for this role is xxx-xxx·       The anticipated starting pay range of Colorado applicants for this role is xxx-xxxUnless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.