Technical Shift Lead

**Job Title: Technical Shift Lead - Multi-Cloud Platforms and Infrastructure** **Location:** Remote **Position Type:** Full-Time **Job Overview:** We are seeking a highly skilled and experienced Technical Shift Lead with hands-on expertise in Multi-Cloud platforms, specifically Google Cloud Platform (GCP) and Microsoft Azure. The ideal candidate should possess a strong background in Citrix and Windows environments, along with the ability to effectively lead a team and mentor junior members. **Responsibilities:** 1. **Multi-Cloud Management:**   - Manage and optimize infrastructure across GCP and Azure.   - Design and implement cloud solutions to meet business requirements.   - Ensure the security, availability, and performance of cloud environments. 2. **Citrix and Windows Expertise:**   - Provide technical leadership in Citrix and Windows environments.   - Troubleshoot and resolve issues related to Citrix and Windows systems.   - Collaborate with teams to enhance and maintain Citrix and Windows infrastructure. 3. **Operations Handling:**   - Oversee day-to-day operations of the technical shift.   - Monitor system performance and ensure SLAs are met.   - Implement and improve operational procedures and workflows. 4. **Team Leadership and Mentorship:**   - Lead and mentor a team of L1 & L2 technicians.   - Provide guidance and support to team members.   - Conduct training sessions to enhance technical skills within the team. 5. **Collaboration:**   - Collaborate with cross-functional teams to address technical issues.   - Work closely with other technical leads to ensure seamless integration and communication.   - Participate in on-call rotations and respond to critical incidents. **Qualifications:** 1. **Education and Certification:**   - Bachelor's degree in Computer Science, Information Technology, or related field.   - Relevant certifications in GCP, Azure, Citrix, and Windows environments. 2. **Experience:**   - Minimum of [10] years of hands-on experience with GCP and Azure.   - Proven experience in Citrix and Windows environments.   - Previous experience in a technical leadership role. 3. **Technical Skills:**   - Proficient in cloud architecture and services (GCP, Azure).   - In-depth knowledge of Citrix and Windows server technologies.   - Strong troubleshooting and problem-solving skills. 4. **Soft Skills:**   - Excellent communication and interpersonal skills.   - Strong leadership and mentoring abilities.   - Ability to work effectively in a fast-paced, dynamic environment.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.