Technical Solutions Engineer - network security

Who We Are

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti!

Competitive salary and benefits and flexible hours. Ivanti is a great place to work.

Looking for more than just a job? We like developing our people just as much as we like developing great products.

If you’re passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

What We Do• Empower users to seamlessly and securely connect from any place in the world that offers air, water and… Internet!• Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.• Empower organizations to continue to breathe easy, now with an added sense of invincibility.• Work hard so that you can focus on the things you want to!Your Impact:• Diagnose, troubleshoot and replicate customer issues, research and identify solutions to them.• Provide technical guidance and best practices as the subject matter expert in our products.• Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.• Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.• Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database• Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.• Participate in the technical review process for new product launches.

Your Experience:• 3-6 years of Enterprise support Experience in Network security/SSL VPN domain• Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.• A strong engineer - you’ve been in our customers’ shoes before and can anticipate their challenges and needs.• Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.• A team-player - you’ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.• Comfortable talking and conduct a virtual meeting with customers.• Able to communicate complex ideas, concepts and technology.• Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.• Good knowledge of AAA servers (AD/LDAP/Radius)• Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.• Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.• Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.• Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.• Good to have knowledge of Linux/Unix.• Basic to intermediate level knowledge of Load Balancers and WAN Optimization.• Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.• Basic project management skills.• Good to have Knowledge of working with JIRA, Salesforce CRM.

Shift timings: 9:00AM EST to 6:00pm EST

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