Senior Support Engineer - Cloud Migrations

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.If you love solving tech problems, enjoy working with all types of customers from around the world and love variety, this job has it all in spades. Atlassian is a growing software development company, and the Support team is expanding to allow it to grow with the business. Our Enterprise Support Engineers improve our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.We're looking for engineers with a degree of empathy for the customer experience. As an Enterprise Support Engineer, you should demonstrate the ability to mentor other support engineers to grow their technical and troubleshooting skills.In this role:Our Enterprise Support Engineers for Cloud Migrations hit that sweet spot between a technical and customer-facing role, and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-premise Atlassian products to Atlassian Cloud. You will report to the Manager of the Cloud Migrations Support team. You will participate in customer-facing calls communicating progress updates, action plans to migration blockers, run-books and production migration execution. You will partner with cloud migrations manager, product and engineering teams to deliver an awesome migration experience to our customers and provide insights to product team on making our Migration tooling and customer experience better.

On your first day, we'll expect you to have:

• 8+ years of experience in support, software services, and system administration for a large end-user community
• 4+ years of experience working with enterprise customers in a high touch model
• Database skills, with the expertise to write and update SQL queries with ease
• Experience to write Scripts (Python, bash/shell) will be good to have
• Experience with SSO, SAML, LDAP, Active Directory, SSL
• Experience with Splunk, APIs and REST calls
• Worked with multiple operating systems, such as Linux, Unix, and Windows.
• Knowledge of networks
• Experience supporting Java, especially the JVM components
• Solve problems, learn new technologies, and enthusiasm to evolve as a technical expert
• Experience working in an Enterprise environment or with Enterprise customers
• Exhibit team-oriented skills and the ability to work with several people and roles
• Experience in server to cloud migrations an added advantage

More about the teamThe Enterprise Support Engineer is a part of our Enterprise team, which is passionate about providing advanced support and product expertise to our largest customers. You will promote working on our most meaningful customer accounts and working with global Atlassian team members. You will join a growing team of specialists, improving our support capabilities, capacity, and quality for our largest customers.Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.