Senior Duty System Administrator for Data Center Monitoring

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Duty System Administrator who is ready to join our mission in creating a #CyberFit future!

Data Center Monitoring team in Sofia is part of Acronis Global Dat Center Operations department and providing the front line of Acronis Data Center Operations team. Using different monitoring tools (Prometheus, Grafana etc) we are detecting and analyzing events based on the preconfigured metrics for a variety of services and systems which are based on RHEL Linux, Virtuozzo, Kubernetes and our own virtualization solutions. We provide the initial troubleshooting for all Acronis Cloud based services and Infrastructures and escalating events to a different teams inside Acronis when needed. As Monitoring team we are also involved in all ongoing system and infrastructure maintenances, providing support during their execution. We are involved in the development, support and maintaining of the Monitoring instruments and environments. We are integrating automation in our daily work. Monitoring Team is involved in new data center installations.

WHAT YOU'LL DO

• Utilize monitoring tools to proactively identify system, application and network issues within the Acronis Cloud Data Center Environment
• Triage events as they occur and take the appropriate action
• Escalate as needed to appropriate teams
• Assist in reporting and dashboard service metrics
• Perform software deployments and updates including the setup of a new data center
• Working on automating our daily work and projects and also provide automation recommendation to Cloud Platform Teams
• Follow communication protocol to inform Customer Support, Leadership and Partners of the status of Acronis Cloud Environment
• Track escalated issues status
• Provide support of Operations Team during ongoing activities

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3+ years of experience in the same or similar role
• Good skills in Linux environment including installation, configuration, troubleshooting, patch maintenance, security, and recovery
• Good knowledge and navigation skills in Terminal environment is a must
• Basic Networking skills and administration of network services
• Previous experience as part of a Monitoring team would be an advantage
• Good communication skills
• Fluent English

DESIRED

• Basic development skills - Python, Ansible or JavaScript
• Knowledge of management of virtualization environments, i.e. Kubernetes, Linux Kernel-based hypervisors (KVM, Virtuozzo)

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 

WE OFFER

Competitive Benefits

• Employee recognition and referral bonus program
• Hybrid and flexible working mode
• 25 days paid annual leave
• Supplementary health insurance for employees and family members, including dental treatment and childbirth bonus
• Monthly sports card for employees and family members
• Monthly public transport card

Office Benefits

• Convenient and modern office location in the Building of the year including office massage and game rooms
• Free parking for cars, bikes and bicycles
• Free lunch vouchers
• Parties, team-buildings and birthday compliments

Professional Development

• Global mentorship program
• Trainings, certifications and professional development activities
• Participation in conferences and seminars

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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