Professional Services Technical Consultant

Lookout, Inc. is the endpoint to cloud security company purpose-built for the intersection of enterprise and personal data. We safeguard data across devices, apps, networks and clouds through our unified, cloud-native security platform — a solution that's as fluid and flexible as the modern digital world. By giving organizations and individuals greater control over their data, we enable them to unleash its value and thrive. Lookout is trusted by enterprises of all sizes, government agencies and millions of consumers to protect sensitive data, enabling them to live, work and connect — freely and safely. To learn more about the Lookout Cloud Security Platform, visit www.lookout.com and follow Lookout on our blog, LinkedIn and Twitter.   Technical Consultant   Job descriptionThe Technical Consultant will be responsible for configuring and deploying the Lookout Security Products to our customers. We are looking for experienced, enthusiastic and hands-on implementation consultants who can rapidly learn the Lookout value proposition and apply it to customers of all sizes. The candidate is responsible for leading multiple concurrent customer deployment projects to ensure long-term customer success. The candidate will need to collaborate with the internal Lookout teams including Engineering, Product Management, Support and Customer Success to ensure successful and timely deployment. This role will report to the Senior Manager, Technical Services in the Professional Services Team.Responsibilities:

• Gather, analyse and document customer requirements.
• Communicate with customers and partners, aspects of both the Lookout service and deployment at the technical and/or functional level appropriate for the situation.
• Perform hands on configuration, deployment and troubleshooting of the Lookout Products in customer environment.
• Proactively scope, schedule, deploy and configure Lookout’s Products.
• Effectively managing client expectations, communicate with internal and external customers and multiple levels of management.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Provide Training to Customers & Partners on Lookout solutions.
• Document final customer configuration and environment
• Contribute to the knowledge repository of deployment best practices and other customer ideas which continually enhance the Lookout platform and repeatability of service delivery.

 Desired Skills and Experience

• 7+ years of experience in designing and implementing enterprise software or security solutions in cloud, security, networking, storage or comparable space in a professional services capacity required.
• Strong verbal skills and direct hands-on technical experience in a customer-facing role a must.
• Strong written skills and experience writing customer facing documentation such as Best Practises Guides and Operational Runbooks.
• Desirable skills should include experience with one or more of the following: CASB, SWG, SSO, SIEM, Enterprise DLP.
• Experience with deployments in AWS, Azure or Google Cloud environments including DNS, Firewalls, Load balancers
• Experience working with the Linux OS platform (RHEL, CentOS, Debian, Ubuntu)
• Appreciation of one or more of the following SaaS applications such as Office365, Google Workspace, Salesforce, Slack.
• Demonstrates excellent issue identification, resolution and management.
• Excellent team player and eager to learn new technologies.

Travel:

• Travel is not currently expected for this role.

 Education, Training and Certification:

• A Bachelor’s degree in Computer Science, Information Technology or related discipline required.
• Certifications in Security (CISSP, CSK), and Cloud applications (AWS SA) a plus.