Linux Systems Engineer II - IN (R-18662)

JOB TITLE : Linux Systems Engineer IIFUNCTION:  Technical Support                                   REPORTS INTO:  Implementation Private Cloud JOB DESCRIPTION: The Implementation Engineer (IE) is expected to provide a high-level of and Fanatical Technical Support and professional care in-person, over the phone, and in support tickets to the Rackspace Customers.  The IE is responsible for vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals and closed won solutions. In addition, the IE delivers accurate hosting solutions on schedule that meet the requirements provided by our acquisition solution engineers. Provides training, documentation, and mentoring to Support Teams regarding the implementation process.  Ensures accuracy of information documented for the Rackspace DC and functional Teams to deploy via the Master Ticket tool. Expected to use initiative and advise on potential pitfalls that a customer may experience using existing or planned methods and suggest alternatives that may better serve the stability and security of the customer’s solution.  The IE determines and sets supportability expectations and maintains high NPS for all new customer deployments. You will also be expected to provide advice on best practices or potential pitfalls that you identify, and suggest alternatives that may better serve the stability, security, and performance of the customer’s solution.  JOB REQUIREMENTS: Knowledge/Skills/Abilities ·        Ability to provide technical implementation support ·        Create great first impression Fanatical Support experience by serving customers and setting the correct expectation·        Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results·        Help assist with customer implementation calls·        Intermediate knowledge of OS and distributions, including but not limited to: Server Failover Clustering, Active Directory, IIS, Hardware, Software, DNS, RAID and VMWare·        Intermediate knowledge of server hardware, networking, backup, and storage solutions ·        Intermediate knowledge of designing, implementing, analyzing, and troubleshooting complex systems ·        Intermediate understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers ·        Intermediate knowledge of automation: ansible, shell scripting·        Intermediate knowledge in the application of current and emerging Rackspace policies and product deployment.·        Requires specialized depth and/or breadth of expertise in own job discipline or field ·        Interprets internal/external business challenges and recommends best practices to Improve products, processes or services ·        Should be passionate about technology and has a desire to constantly expand technical knowledge, detail-oriented in documenting information and able to own customer issues through resolution, and able to handle multiple tasks and prioritize work under pressure.·        Best practices related to authentication, auditing, and access monitoring.         ·        Ability to listen to differing technical opinions.·        Ability to persuade, if necessary, when differing technical opinions arise·        Able to create technical documentation·        Creative and collaborative team player and possess high accountability ·        Ability to respond effectively under pressure·        Ability to work flexible hours·      Abilitytohandlemultipletasksandprioritizeworktomaintainrequiredproducti vitylevels ·       Problem-solvingabilities,coupledwith a desiretotakeon responsibility·       Possesses advanced writtenandverbalcommunication skills·        Ability to lead the IE team in the absence of an immediate frontline manager·       Excellent problem-solving abilities coupled with a desire to take on responsibility EXPERIENCE/EDUCATION:  ·       Requires 4 - 5years’ experience in OS System engineering & administration or related field.·       Bachelor’sdegree in Computer Science, engineering related field,o requivalent work experience, preferred·       Prefer RHCSA for Linux specialization ·       Prefer Specialist Certifications that apply to role  Physical Demands: ·        General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.