Information Security, Fraud & Abuse Manager

What we're looking for

You will sit within the Trust & Security organization and reporting to the CISO, the Fraud and Abuse Manager will be looked upon to identify new abuse trends, scope the platform abuse landscape, and shape the narrative and work streams to improve trust and safety across Momentive platforms. You will be looked upon as a subject matter expert for anti-abuse efforts and controls enhancements. But that's not all…You will develop learning and awareness programs to cultivate a culture of cybersecurity, ensuring that our customers and employees are aware of various attacks (e.g., spam, phishing) and how to handle them.

You will

• Guide the business on methods of detection, measurement, and remediation for platform fraud and abuse, including the continued development and refinement of AI/ML solutions in partnership with Engineering
• Manage, coordinate, and train cross-functional stakeholders in the development of abuse detection systems and their continued use
• Collaborate with product managers during product feature design to perform and incorporate risk analysis of new abuse vectors
• Monitor Brand Protection solutions to ensure domain spoofing is kept to a minimum
• Work with the Legal team to evolve our acceptable use policy in response to new abuse methods
• Support anti-CSAM efforts (e.g., prevention, implementation, and incident follow-up)
• Partner with various organizations to drive security culture and awareness within Momentive
• Ensure the security awareness program meets all industry regulations, standards, and compliance requirements

You have

• 2+ years experience working as a Fraud & Abuse Manager or equivalent position with a heavy emphasis on trust and safety (e.g., phishing, spam, threat modeling)
• 5+ years experience in Fraud & Abuse or equivalent space (e.g., Trust & Safety, Information Security)
• Experience with the product development lifecycle
• Strong problem-solving skills with a creative approach

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,600+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, and Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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