Technical Senior Manager, SecOps | Remote US
About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world. But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. And we’re growing fast. We’re looking for a Technical Senior Manager to support our Cloud Services team.This can be a remote position (must be located in the United States).
What You'll Do
- Support thought leadership activities (blog/white papers/webinars)
- Build and maintain strong long-term relationships with key client stakeholders.
- People manager for multiple engineers
- Work with other departments to determine technical and compliance solutions and implementations.
- Help to solve technical and services challenges the customers are experiencing.
- Mentor and train staff.
- Provide quality assurance and validation/testing/QA for staff’s work.
- Ensure that the client Service Level Agreements (SLAs) are met related to availability, response, and posture.
- Work with Site Reliability and Security Engineers to identify and raise awareness of impacting vulnerabilities, bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
- Participate in defining, planning, and documenting key Managed Services projects and initiatives, and track the progress of initiative outcomes against goals.
- Support the process of hiring and development of personnel to both fit current needs and also allow scalability with client growth.
What You'll Bring
- Experience managing teams of 4-8 individuals.
- Excellent communication, organizational, and problem-solving skills
- Effective documentation skills, to include technical diagrams and written descriptions.
- Professional attitude and demeanor
- Demonstrated relationship management and ability to work with C-Suite
- Project management experience for individual and team projects (ability to track detailed tasks and ensure timely delivery)
- Ability to work quickly, efficiently and accurately in a dynamic and fluid environment.
- 1-3 years directly supporting at least one of the following cloud IaaS providers: AWS, Azure, GCP
- Vulnerability management experience. (Inventory scanning, reporting etc.)
- BS or above in related Information Technology field or equivalent combination of education and experience
Bonus Points
- Previous experience mentoring or managing consultants or engineers in a professional service organization.
- Familiarity with frameworks such as FedRAMP, FISMA, SOC, HITRUST, etc.
- Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG
- Familiarity with Jira or other ITSM ticketing systems.