Senior Technical Trainer

We are looking for a dynamic, organised, self-starter to join our Global Training & Development Team. In this role, you will create innovative and pioneering technical training solutions, facilitates classes on a global level for entry level to executive personnel and prepare/ maintain training materials and documentation using the ADDIE model – including discovery/need analysis.You will have the opportunity to mentor L1 and L2 (where applicable) and develop, implement, and deliver technical training programs that enhance individual learning and meet the needs of various functional or institutional productivity improvement efforts as well as create proposals and present new and modern ways for learning.

RESPONSIBILITIES

• Develop recommendations and proposals for new technical programs, courses, solutions, etc. Including fully coherent business outcomes analysis aligned to and/or based on business Objectives and KPI’s.
• Build and deliver proposed courses/solutions on or before target deadlines.
• Deliver core Rackspace University courses.
• Active in social networks and social media and shares awareness of emerging trends in learning and technology.
• May speak at conferences.
• Maintain and build skill sets necessary to perform technical aspects of broad position functions or specific technical positions.
• Performs assessments to identify training needs for groups or individuals.
• Develops an appropriate mix of formal and informal training activities.
• Capable of building innovative and modern learning options/solutions (AR, VR, Podcasts, Videos, eLearning, gamification, etc.)
• Coordinates and prepares instructional materials for training and development programs.
• Maintains appropriate records of training activities and programs.
• Coaches and supports learners through development of peer networks.
• Communicates and builds team relationships.

KNOWLEDGE/SKILLS/ABILITY:

• Private-Cloud; VMware, Cisco , F5
• Other technical competencies such as; Python, Linux, Kubernetes, Openstack.
• Ability to manage Global Programs.
• Able to apply hybrid design principles and has knowledge of emerging learning trends and technologies.
• Capable of handling challenges to content delivery and able to judge how best to ensure that flow of session is maintained.
• Able to apply hybrid design principles and has knowledge of emerging learning trends and technologies.
• Leads on projects that have impact within BU and able to execute against timelines.
• Can apply coaching principle to their area of subject matter expertise.
• Ability to integrate adult learning concepts into training programs.
• Advanced knowledge of principles and methods for curriculum development, design, and delivery.

BASIC QUALIFICATIONS (EDCUATION/EXPERIENCE)

• Bachelor’s degree in a related field required or equivalent work experience/certifications. Technical Degree (i.e. Computer Science, Information Systems) preferred.
• Industry recognized certifications preferred.
• Experience in subject and training as a technology practitioner and/or Talent/Learning Development professional leading presentations, public speaking, or classroom training for related technology and products or services.

PREFERRED QUALIFICATIONS

• Previous working experience from any of the Big Tech companies i.e Amazon, Apple, Google, Facebook or Microsoft an advantage.
• Technical certifications and/or previous technical or programming experience and can communicate highly technical concepts to audiences at different stages.
• Demonstrate a general understanding of various IT concepts (e.g. Compute, Storage, Networking, Database, Security, AI/ML, DevOps).
• Possesses a strong stage presence and ability to manage a classroom of adult learners.

#LI-JB2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.