đź“ŤDistributed | đź’° From ÂŁ30,000 + Benefits |Â
About us:Â
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team
https://monzo.com/i/supporting-all-our-customers
Your Day to Day:
We’re looking for an individual with strong Vulnerable Customer experience to join our Management team and lead a team of VAIB customer operatives (COps).
As a Team Manager, you'll be responsible for managing the professional development of your team members, providing coaching and support on Vulnerable Customer tasks, driving exceptional individual and collective performance, guiding individuals through challenging situations, and celebrating their successes. Your team will consist of around 12 COps of varying experience supporting our vulnerable customers through a wide range of situations. As a Team Leader, your job will be to manage each COp’s personal and professional development, listening, guiding them through hard times and celebrating their successes. You will also and work closely with other Vulnerable Customer Team Leaders to ensure that best practice is shared.
You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing at work. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.
Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you may also have the opportunity to help shape the team as it continues to grow.
Platforms you’ll be using:Â
Your day-to-day  Â
You should apply if:
The Interview Process:
Our interview process involves 5 main stages:Â
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us at [email protected]
What’s in it for you:
đź’° From ÂŁ30,000 per annum âž• stock options & benefitsÂ
⏰ You will work Monday to Friday, with 1 in 8 weekend work based on business need. Shifts will mainly be between 8am-8pm, on a rotational basis.
đź“šLearning budget of ÂŁ1,000 a year for books, training courses and conferences
âž•And much more, see our full list of benefits here
The closing date for this role is the 3rd November 2023 at 12 noon.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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