đź“ŤDistributed | đź’° ÂŁ30,000 + Benefits |Â About us:Â
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team Manager Team:
We’re looking for an individual with strong Vulnerable Customer experience to join our Management team and lead a team of VAIB COps.
As a Team Manager, you'll be responsible for managing the professional development of your team members, providing coaching and support on VAIB tasks, driving exceptional individual and collective performance, guiding individuals through challenging situations, and celebrating their successes.Â
You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing at work. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.
Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you may also have the opportunity to help shape the team as it continues to grow.
Your day-to-day  Â
You should apply if:
The Interview Process:
Our interview process involves 2 main stages:Â
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us at [email protected]
đź’° ÂŁ30,000 per annum âž• stock options & benefitsÂ
đź“ŤThis role is fully remote / requires full-time home working.
⏰ You will work Monday to Friday, with 1 in 8 weekend work based on business need. Shifts will mainly be between 8am-8pm, on a rotational basis.
đź“šLearning budget of ÂŁ1,000 a year for books, training courses and conferences
âž•And much more, see our full list of benefits here
Closing date for this role is the 15th March 2023 at 12 noon.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Reportand 2021 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.