Security Engineer III

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.More about us. We make business technology Simple. Secure. Better.  We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems.  We are an organization with strong partnerships between sales and service.  We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.   Join our growing team. You won’t regret it.As a Security Engineer, you will be responsible for provisioning, managing, and ensuring optimal operation of Marco’s managed solutions, including, but not limited to, endpoint protection, vulnerability management, and firewall solutions. This position will stay up to date with the latest technology and capabilities as well as provide escalation and troubleshooting support to Marco service teams and our clients as needed.

ESSENTIAL FUNCTIONS:

• Have and maintain a proficient understanding of Marco’s managed solutions, security architecture, and how it is designed to operate daily.
• Regularly review and evaluate implemented technology solutions to ensure they are configured appropriately to Marco standards, optimized, and being fully utilized. Work with vendors as needed to ensure optimal utilization.
• Provide advanced technical support, remote help desk services, and consultative recommendations to Marco clients related to supported applications. Own technical relationships with assigned teams and clients where engaged.
• Identify recurring issues within managed networks, systems, and applications and identify the root cause of malfunctions. Provide and orchestrate remediation, leveraging automation where possible, to improve efficiency, performance, and reliability.
• Manage competing priorities and set expectations with stakeholders through proactive communication, planning, and potential return on investment.
• Be a point of escalation within the team to handle and resolve issues, involving direct management as needed.
• Respond in a timely manner to tickets and incidents within established procedures. 
• Contribute to best practices within the organization, including, but not limited to our technology practice groups, knowledge center, and any assigned committees and groups.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Accurately maintain and comply with documentation, communication, time entry, and administrative procedures in a timely manner.
• Participate in on-call rotation and after hours work as required.

QUALIFICATIONS:

• Associate's degree in computer or electrical engineering, computer science, cyber or information security or related field
• 7+ years of experience with information technology, up to two years of related education may be considered as experience
• Proven experience with security concepts and technologies
• Current vendor certifications for operating and managing solutions in Marco’s technology stack or relevant industry experience is required.
• Successful completion of an employment background check including criminal and financial history.
• Valid driver’s license, proof of personal insurance, and an acceptable driving record.

REQUIRED SKILLS:

• Advanced experiences with five or more of the following:
-Network and host firewalls-Endpoint detection and response solutions-Security information and event management-Vulnerability management-Email security solutions-Network architecture-Microsoft server and desktop operating systems
• Proficiency with common scripting and automation languages, such as PowerShell or Python.
• Expertise with implementing, securing, and configuring solutions according to industry and vendor best practices.
• Knowledge and experience with common security frameworks and controls including NIST CSF or CIS CSC.
• Knowledge of service management concepts for IT and/or security operations and related standards.
• Proficiency with business collaboration tools such as Microsoft Office applications.
• Demonstrates attention to detail.
• Exceptional organizational and time/task management skills.
• Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes.
• Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities Applicant Labor Law Posters