Network Specialist

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Network Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform client onboarding, hosted voice installs, basic service based repair calls, and proactive maintenance both remotely and at client locations.

ESSENTIAL FUNCTIONS:

• Install and maintain new and/or existing workstations based on client needs
• Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set
• Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries and timesheets
• Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool and perform checklist of tasks to include updating documentation on SharePoint
• Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures and upload to SharePoint
• Create and update network diagrams using Microsoft Visio and upload to SharePoint
• Monitor archive and backup systems
• Provide technical support to end-users regarding hardware/application issues
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems  
• Function collaboratively as part of a fast-paced, client orientated team 
• Maintain parts and cable inventory
• Attend required company and departmental meetings
• Perform other related duties as assigned

QUALIFICATIONS:

• Associate's degree and 2+ years of experience or equivalent experience
• Valid driver's license, proof of personal insurance and clean driving record

REQUIRED SKILLS:

• Basic experience with and understanding of network applications and protocols
• Proficiency with business collaboration tools such as MS Office applications and Visio
• Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization
• Commitment – See that a project or task is completed from start to finish. Demonstrate thoroughness
• Initiative – Be a self-starter.  Don’t wait to be told what to do when you see a problem, however if you can’t resolve it yourself, use resources to find someone who can
• Confidence – Be assured of your own ability, but know when you may need assistance
• Flexibility – Adapt to changes in the work environment.  Change approach or method to best fit the situation
• Team Work – Contribute to a positive team spirit by working with others on a combined task.  Make contributions to the task and share the responsibility of the outcome.  Exhibit objectivity and openness to others’ views and welcome feedback
• Time Management – Your ability to prioritize several tasks and keep them running simultaneously (multitasking).  Be able to recognize and respond to changing priorities in order to meet deadlines
• Enthusiasm – The ability to motivate yourself
• Current industry certifications, including Microsoft MTA and CompTIA N+ / A+ preferred

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA