Network Security Engineer III

JOB TITLE:Network Security Engineer III / IV - IN Responsibilities Provide exceptional customer support via the phone and ticketing system   Own level-appropriate customer requests and issues, seeing them through to resolution   Own support escalations from other engineers and support teams according to escalation procedures   Collaborate with Service Delivery Managers and Account Executives to build strong customer relationships  Work closely with customers in the pre-implementation process to design and architect desired customer solution.    Work closely with the implementation team to quality check deployments and perform initial vulnerability assessment as part of the customer environment acceptance process.   Research, plan and coordinate complex maintenance activities   Lead Root Cause Analysis (RCA) exercises to drive process & technology improvements.     Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations   Contribute to the development of technical best practices for administrative responsibilities   Prepare and review defined policy and process standards   Ability to communicate effectively, both verbally and in writing, with customers as well as with internal stakeholders. Including preparing and presenting to customers electronically as well as on site.  A willingness to work weekends and/or holidays when required as the business dictates   An ideal candidate should have good hands on experience on- Firewalls (Cisco ASA, ASA-X and Juniper SRX)   In-depth knowledge on Configuration and troubleshooting skills on VPN tunnels, NAT, PAT, Failover, backup and restore. Load balancers (F5 LTM and Brocade ADX)   LTM & GTM Configurations and Troubleshooting skills. Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.   Security technologies (IDS, WAF, RSA, IPS)   Networking concepts and devices [All OSI Layers]   Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel,  Configuring/Troubleshooting TCP/IP protocol suite & in-depth knowledge of TCP/IP Working experience on Monitoring tools Ability to determine problems and deliver solutions with a high level of customer satisfaction.   Ability to document calls and write FAQ / short instructional technical documents for central store of knowledge is essential to role.   Ability to diagram customer environments and solutions using Visio, etc.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.