Inventory Control Specialist – Data Center Operations - HK

Inventory Control Specialist – Data Center Operations - HKLocation:  Rackspace Data Center Tseung Kwan O Hong Kong Rackspace is seeking an Inventory Control Specialist that has a passion for technology and is ready to join our Data Center Operations Center in Tseung Kwan O Hong Kong. Position SummaryAt Rackspace, an Inventory Control Specialist ensures accountability and security of data center inventory. Key element of this role is to understand and adhere to company safety policies and procedures as well as documented inventory controls and practices. As part of our FANATICAL support, you will provide service in alignment with Rackspace Core Values on a daily basis. This role requires physical work:·         shipping & receiving of customer gear·         inventory management·         cycle counts·         returning decommissioned gear to inventory·         RMAs·         drive wiping·         selling excess inventory

Responsibilities

• Manage and process internal tickets (with limited supervision).
• Process equipment returning to secured inventory stockroom.
• Execute physical movements of inventory.
• Maintain meticulous 5S and housekeeping practices.
• Participate in the root cause analysis method to investigate any customer[1]impacting events.
• Participate in regularly schedule inventory-related meetings.
• Assist in training of new and existing controllers.
• Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications.
• Address inquiries from other internal/external departments.
• Stock materials following industry handling standards.
• Process hard drives containing data through the drive wiping and destruction processes.
• Process requisitions.
• Participate in count and assist in reconciliation for the cycle counting process.
• Process reinstatements.
• Process all return materials, including sub-assembly build.
• Pull and assign items to fulfill customer contracts and upgrades.
• Replenish inventory using kanban and min/max methodology.
• Process materials for disposals.
• Coordinate inbound and outbound shipments and properly communicate with freight companies.
• Process international shipments adhering to industry standards.
• Process inbound receipts required for custom products.
• Package all shipments in alignment with documented company standards.
• Complete all shipping and receiving documentation.
• Process inter-organization transfers.
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Qualifications

• Must have basic knowledge of integrated inventory control system.
• Must have basic knowledge of the cycle counting process.
• Must have basic shipping and receiving experience.
• Must be able to work in a fast-paced, high-pressure environment.
• Must have basic oral and written communication skills, as well as professional phone etiquette.
• Familiarity with electronic and computer components.
• Must be able to lift 60 lbs. overhead.
• Familiarity with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization.
• Must be able to type with proficiency and accuracy.
• Must be able to work a flexible schedule.
• Must have reliable transportation and be willing to travel occasionally as needed.

Requirements

• High school diploma or equivalent required. Bachelor’s degree preferred.
• 2+ years’ inventory experience working within technology organization or closely related industry/company.
• 6 months of experience in an electronics/ computer- oriented position
• Must have familiarity with inventory industry standards.

#LI-JB1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.