Intelligence Consultant (Public Sector)

With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Consultant on our Intelligence Services, Public Sector team, you will manage and implement all aspects of customer success activities with our federal, state, and local clients. You’ll be a problem-solving expert operating at the nexus between Recorded Future and its clients.

You’ll work closely with our clients to ensure they are effectively using our Security Intelligence data and services, and be instrumental in building operational programs to better support our customers throughout their journey.

What you'll do:

• Be responsible for a portfolio of cross-industry federal, state, and local clients 
• Manage the customer journey and maximize our value to our users
• Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell
• Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients
• Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value
• Identify and assess risk factors to accounts and orchestrate interventions
• Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future

What you'll bring:

• 3+ years of customer success management experience, preferably with a SaaS organization
• 2+ years of Experience in an analytical position (intelligence, military, cyber, business operations, etc.)
• Strong presentation and facilitation skills
• Strong program management abilities
• Proven ability to troubleshoot challenging technical concerns
• A positive, collaborative, and energetic style with a drive to make an impact
• Enthusiasm for technology and for building a world-class security business
• BA/BS degree or equivalent combination of education and experience
• Bonus Points
  • Knowledge in use of Salesforce, Gainsight, G-Suite
  • Foreign language fluency

Why should you join Recorded Future?Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.

Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligenceInstagram & Twitter: What’s happening at Recorded FutureThe Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing fieldTimeline: History of Recorded FutureRecognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected] 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.