Implementation Consultant - GovQA

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind. This Implementation Consultant role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team.  This highly visible role helps existing and new customers transform the public records experience.As an Implementation Consultant, you’ll be an expert on the GovQA Platform and a key partner in the successful implementation of Legislative Management projects for new client projects and existing customers upgrading or adding to their system. Implementation Consultants work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.During customer implementations, your role will collaborate with Technical Consultants and Trainers to ensure the GovQA customer is provided with an implementation best suited for them.Granicus is a remote first company. While we have virtual teams, you have the option for in-office work should you be located near one of our hubs.*starting rate may vary by experience and/or locationGranicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19. Additional Information(Colorado only*) Minimum salary $65,000-75,000 + bonus + benefits*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

What You'll Do:

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Maintain project plans including status, issues and opportunities for assigned implementations
• Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around digital communications
• Facilitate online client trainings
• Manage system-wide projects in partnership with Product Development
• Ability to deploy all GovQA products for small to medium sized clients
• Other duties as assigned 

Who You Are:

• 3 – 5 years of experience working in software/tech, specifically with Implementations
• You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You can work both independently and as a member of cross-functional teams, some remote
• You have a basic understanding of technology and the ability to learn new technologies quickly
• You have a passion for customers
• You have a relentless commitment to doing the most valuable work first
• You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
• You have excellent communications skills – listening, verbal, and written
• You help drive your team’s success
• You value the importance of user experience
• You will ensure timely and thorough communication of strategy, deliverable status, and results

Security Requirement:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.- Flexible Time Off- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance- 401(k) plan with matching contribution- Paid Parental Leave- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance- Group legal coverage - Transit and/or parking supplement for office-based employees- And more!Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.