Head of Global Account Management, Retention

New York, United StatesNew YorkUnited StatesNorth AmericaSeptember 8, 2023

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. The Global Accounts structure is a new approach for us, in which we are redefining our go-to-market model to deepen our relationships with our customers, explore how we solve their most complex challenges and help them realize value across our solutions. We are looking for a strong leader with deep Enterprise expertise who will develop and champion a team of experienced Global Account Managers and help lead efforts in evolving our strategic sales approach.As the the Head of Global Account Management (GAM), you will be responsible for retaining and expanding the existing footprint within our largest ~35 accounts. You will help build and evolve our go-to-market motion and work closely with many of our cross functional teams, such as sales, channel, and customer success to redefine Atlassian’s approach on how we develop global accounts. You are a creative and strategic thinker responsible that will be accountable for driving team strategy and execution. You should be diligent in accelerating all areas of expansion, such as expansion into subsidiaries, user expansion into new teams, and expansion into new products.You will work in lockstep with our Global Account Management Sales Team to build a cohesive partnership that removes blockers, drives executive engagement and accelerates growth. As we are in the early innings with our Global Accounts Segment it’s important to have a healthy balance of listening, iterating, and driving with urgency. You will play a critical part in helping us build our next generation enterprise business model globally. 

On your first day, we'll expect you to have:

    • 7+ years of sales / account management / customer success experience, ideally with 5+ years managing revenue-impacting teams focused on Enterprise customers
    • Experience working with large, Global, Fortune 500 customers
    • A tendency to operate daily with a sense of urgency, an affinity for problem-solving and strong analytical capabilities
    • Experience in coaching and developing experienced relationship specialists
    • Experience with change management across a complex organization and footprint
    • Ability to effectively communicate and develop relationships with senior and executive management
    • Experience using CRM, forecast management, and analytic tools
    • Ability to work in an international environment, leaning into nuances across both industry verticals and markets
    • A results-driven mentality with the ability to empathize with stakeholders, Solutions Partners and customers
More about our teamThe Loyalty Advocacy team is focused on maximizing revenue with a focus on retention, strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of hard-working, passionate and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We operate across all customer segments in all geographies, and recognize that we win only through collaboration and shared success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $181,500 - $278,300 Zone B: $163,350 - $250,500Zone C: $150,645 - $231,000 Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-RemoteOur perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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