We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Verifies initially the correctness, completeness, and consistency of all relevant information received from Request Tracker (RT) system
Performs comprehensive evaluation and/or investigation of tickets/cases
Records accurately and timely information in RT metadata from enquiries received.
Provides timely and effective responses to the enquirers and to the SGS network in relation to enquiries concerning security support services
Checks and reviews weekly housekeeping of tickets
Ensures all Corporate Security databases that are managed by the Manila team are correct and up-to- date, including reports and references.
Escalates cases for investigation to Global Security Team immediately (including any breach of SGS Code of Integrity)
Assists in the maintenance of Quality Management System documentation by providing feedback and suggestions on process improvements
Complies with SGS Code of Integrity and Professional Conduct, company policies, goals, objectives, rules, and regulations at all times.
Performs duties or other responsibilities which may be assigned by the Management to achieve operational efficiency
Experience / Technical knowledge
Graduate of any courses (Financial Management or Business related courses is an advantae)
At least two years experience as Data Analyst (Finance and Banking) Example: SGS operations, preferably as Risk Analyst, Data Analyst, or Product Conformity Analyst or equivalent experience related to Corporate Security and Risk Management)
Good track record in handling sensitive and confidential transactions
Good background in international trade
Very good communication and presentation skills
Computer literate and knowledgeable in Microsoft Office Windows applications
Decisive, assertive and results oriented
Detail-oriented
Can easily see trends/relationships in data
Can work on extended hours and/or work shifts whenever necessary
Languages
Fluent in oral and written English
Knowledge in other languages (i.e. French, Spanish, Chinese) is an advantage